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Senior Travel Consultant - Travel/Tourism Reference No: 2171993616 | Cape Town, South Africa | Posted on: 04 August 2022
Key Responsibilities:
Act as the first (and best!) point of contact for international clientele interested in booking tailor-made holidays and safaris on the continent
Wow existing and potential clients with first-hand knowledge of African properties and destinations
Prepare attractive quotations and itineraries that complement individual client expectations and budgets
Effectively action the travel booking process at all levels (including booking hotel rooms, car rentals, lodges etc. as per customer confirmation)
Collect client payments - ka-ching! - And approve supplier invoices for payment
Provide customer support before, during and after travel - ensuring that current customers remain satisfied
Meet and exceed monthly and quarterly sales targets set by the company's Sales Managers
Requirements:
Excellent communication skills
Must have experience in African travel experts who fit the following profile:
3+ years of experience in a sales role for an African inbound tour operator
In-depth knowledge of Southern African safari/luxury holiday destinations, including South Africa and surrounding destinations in Botswana,
Mozambique, Zimbabwe, etc
Experience selling other regions of Africa and Madagascar would be a plus!
Salary: R25000 to R35000
Marketing Coordinator (Hospitality) Reference No: 3357344817 | Cape Town, South Africa | Posted on: 04 August 2022
With a stunning selection of brands in the form of hotels, vibrant bars, spas and boutiques, our client is one of the trendiest hospitality groups in Cape Town, South Africa. They are looking for a Marketing Coordinator to join their creative team.
DUTIES WILL INCLUDE
Menu updates: co-ordinating all suppliers up to delivery
Events & Activations: Assist with conceptualisation of Events & Activations
Execute the marketing campaign around any event or campaign and set up a tracking system for all marketing initiatives
Requesting quotes from external suppliers and submitting for approval
Follow-up on deadlines with suppliers
Oversee the reviews to ensure that all is responded to timeously
Market research and evaluating market trends
Website Updates (outsourced): Copy / content updates, Menu updates & promotions
REQUIREMENTS
Marketing background in a similar environment
Able to multi-task
Good communication skills
Very computer literate – comfortable with technology
Energetic and willing to go the extra mile
Salary: Negotiable
German Travel Operations & Sales Assistance Reference No: 903951477 | Cape Town, South Africa | Posted on: 04 August 2022
Our international Travel client is looking for a “Jack of all trades” within the Travel consultancy position. The successful individual will be tasked with assisting in operational duties and communication with clients on travel information.
Job description:
Understanding and operating company quoting systems and other travel-related programs
Have good product knowledge and sound geographical knowledge of Southern and East Africa
Time management: ability to prioritize, plan and meet deadlines
Effective communication – internally as well as externally
Be professional and offer high service levels at all times
Ability to handle pressure and volume – multitasking
Emergency phone duty
Do various quotations for agents
Obtain and where possible negotiate rates
Ensure these rates are sent to be loaded in the operating system
Use preferred suppliers
Ensure get to visit the preferred suppliers and get to know the products
Put in place and manage provisional bookings
Run all aspects of tours within budget
Produce guide manuals and ensure a smooth operation of the tour
Ensure agent’s information and tour information correspond
Assist with the handling of complaints by gathering feedback from suppliers, guides, etc.
Assist with management and training of junior consultants
Be on constant look out for new venues and activities – advise team & rest of office
Take responsibility for all aspects of tours being run
Doing necessary admin in order for the Accounts department to do their part on your tours
Meet given targets
Any other reasonable work-related assignments being given to you by you direct, or another manager
Create invoices for agents and keep track of payment of the tour
Proofreading marketing materials sent by the agent for promotion of the tour
Double check guides booked for the tour
Request sales updates on groups from agents, get the final booking numbers and ensure we have all information to run the tour
Salary: Negotiable
Business Development Consultant (Insurance Sales) Reference No: 3149469898 | Cape Town, South Africa | Posted on: 04 August 2022
Role Purpose
Our client has Business Development Consultant (BDC) opportunities for sales hunters in our Personal Lines environment. BDCs are committed, driven, results oriented sales driven advisers who are able to work on their own, as well as in a team environment writing business in accordance with targets laid down by the company. They will be expected to source leads and achieve sales targets primarily on motor and household domestic insurance.
Responsibilities and work outputs for Business Development Consultants (Personal Lines)
Source sufficient lead generating opportunities to ensure a minimum of 10 client quotes per week and 40 per month
Minimum requirement of 11 written policies per month
Maintain and update your Lead Generation Matrix on a weekly basis
Manage the lead generation process which includes group presentations, one on one consultations, ensuring regular communication with staff, participation in corporate events, advertising and general relationship building
Keep up to date and fully informed on product comparisons with opposition products
Stay abreast of the company’s product changes and enhancements
Sign up a minimum of 5 active lead referral agents
Generate interest for and introduce other company specialists to prospects where appropriate
Meet all KPl's as laid down by the company for BDCs
Complete weekly reports that reflect leads, quotes and sales as well as the source of the leads, average premium, total premium and any other pertinent information which may be required from time to time
Be compliant in all activities in accordance with regulations and standards of all Insurance regulations and professional guidelines and ethics
Maintain appropriate skills and knowledge in order to provide specialist, professional advice in all relevant business areas
Meet the Fit and proper requirements as set out in the FAIS codes of conduct at all times
Meet continuing professional development objectives as required by the industry
Maintain the required dress code and professional appearance
Qualifications
Matric / Grade 12
FAIS Credits (min 30 credits in short term insurance if date of first appointment is before 2010); or if date of first appointment is on or after 01/01/2010, a full recognised qualification as per the FSCA qualification list [not applicable for applicants with no STI sales experience]
FAIS Regulatory examination for Representatives (RE5) [not applicable for applicants with no STI sales experience]
If you are registered for one Class of Business (Personal or Commercial) you are required to have 12 CPD (continuous professional development) points. If you registered for two Classes of Business (Personal plus Commercial), you required to have 18 CPD points [not applicable for applicants with no STI sales experience]
Experience
2 – 3 years' experience selling short term insurance either as a broker agent or tied agent, alternatively must have solid sales experience
Proven external/direct sales track record in a target driven environment
A minimum of 2 years’ experience sourcing own new business leads in a client-facing environment [managing lead generation process]
Candidate must have his own transport (CAR) and license
Must be prepared and willing to travel to client sites for meeting
Competencies Required
Sales Skills
Client focused / client centric
Interacting with People
Seizing Opportunities
Developing Strategies
Convincing People
Cross selling
Risk awareness
Articulating Information
Exploring Possibilities
Making Decisions
Providing Insights
Meeting Timescales
Pursuing Goals
Technical Retail Acumen
Prospecting skills
Cold calling skills
Renumeration and Benefits
Renumeration on offer is a fixed basic salary (no sliding scale & no retainer), plus commission, including eligibility to earn annual incentives. There is also the potential to earn annuity income on successful retention of business sold over time.
Additional Requirements
Able to work on their own writing business in accordance with targets
The applicant must have experience working with client in the middle and upper market
MUST HAVE previous experience SOURCING OWN NEW BUSINESS LEADS, as they will be required to generate 100% of their own new business (prospecting)
Face-to-Face HUNTER SALES EXPERIENCE not call centre sales
Very strong communicator
Should you wish to apply for this position, please email your latest CV and motivation to michelle@abcworldwide.com
Salary: Negotiable
German-speaking Sales Executive | Account Manager Reference No: 808273071 | Cape Town, South Africa | Posted on: 04 August 2022
Job Description
In the Digital Sales Executive position, your core goal will be to identify and qualify high potential client opportunities to partner with Dahab Consulting. The Digital Sales Executive will be responsible for pipeline management, lead generation, and driving revenue through client calls and meetings.
Our fast-pace team has an infectious drive to exceed company goals. The ideal candidate for this position is an independent, self-motivated, positive attitude, proven sales professional who can confidently represent our brand.
Responsibilities:
Prospecting, lead-generation and development of new accounts
Secure meetings with high-level decision makers and influencers
Engaging in a consultative mode to understand and capitalize on clients’ needs
Work closely with Management Team
Build a strategic plan for your client that focuses on customer understanding, relationship building and driving revenue
Collaborate with internal teams to create effective marketing solutions and drive results for clients
Travel when necessary to meet clients in person at industry conferences and client meetings throughout South Africa
Qualifications
A successful candidate must possess a bachelor’s degree in advertising, marketing, business or a similar field and at least 3 years of experience in sales management.
Requirements:
3-5 years of agency experience (managerial experience advantageous).
Good leadership and people skills.
Excellent time management.
Great networking abilities.
Ability to work on different projects simultaneously.
Bonus - if you have digital marketing skills, such as SEO, Development, Adobe, etc
Salary: R18000 to R25000
German Customer Support Advisor - (E-Commerce) Reference No: 2429569953 | Cape Town, South Africa | Posted on: 04 August 2022
Our International client is seeking bright, articulate, detail-oriented applicants with a desire to contribute to a world class customer service organisation and join their German retail team in a position as a Customer Service Associate.Your mission will be to deliver timely, accurate and professional customer service to all company customers. This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. Associates will communicate with customers via telephone or email. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, including communicating effective solutions in a fun and fast paced environment.Responsibilities: ?Attend to all customer queries relating to online orders or the ordering process via email and phoneProvide account support to customersAct as an advocate for our customers, reporting and acting on observed areas for improvementProvide prompt, efficient, detailed, customer-oriented service to all customersActively seek solutions to customer needs and identify trends to appropriate personnel, including possible solutions or suggestionsEnsure internal reference pages are updatedWhat do we offer:Competitive SalariesMedical Aid Contribution (including Spouse and up to 3 children)Career Growth Opportunities (locally and globally) within an exciting and fast-growing global companyWork VisaQuarterly performance bonusesPart time options available (no less than 20 hours)
Qualifications Basic QualificationsExcellent verbal and written skills in GermanOr Good command of spoken German, basic written skillsExcellent command of English Language (verbal and written)Matric or equivalent qualification (Grade 12/Standard 10)Solid typing, phone, and computer navigation skillsAbility to efficiently navigate the internetAbility to thrive in a fast-paced work environment while maintaining high quality outputsAbility to work as an effective team memberStrong interpersonal skillsFlexibility in terms of work schedule (Shifts will possibly start and end outside of business hours)Positive attitude and a passion for providing excellent customer serviceEffective communication and written skills
Preferred QualificationsExcellent command of English Language (verbal and written)Matric/Abitur or equivalent qualification (Grade 12/Standard 10)Solid typing, phone, and computer navigation skillsAbility to efficiently navigate the internetAbility to thrive in a fast-paced work environment while maintaining high quality outputsAbility to work as an effective team memberStrong interpersonal skillsFlexibility in terms of work schedule (Shifts will possibly start and end outside of business hours)Positive attitude and a passion for providing excellent customer serviceEffective communication and written skills
Salary: Negotiable
Physical Education Teacher: Grade 8 – 12 Reference No: 3844709142 | Cape Town, South Africa | Posted on: 03 August 2022
We are looking for a passionate sports teacher who:
has a relevant teaching degree (BEd.; BA + PGCE, Master)
is able to teach Physical Education Grade 8 – 12 and has min. 5 years of teaching experience in teaching the subject Sport
is SACE registered
the ideal candidate teaches a relevant second subject (Afrikaans, English, Geography, Biology, LO)
must be willing to teach grade 5 – 7 learners
IEB experience is compulsory
experience in co-ordinating the sports programme with the Head of Sports
experience in organising sport events and fixtures
proven team player abilities (Head of Sport, Extra Mural Coordinator, Sports teachers)
has a passion for teaching, learners all age is innovative and sees Physical Education as an important subject of the curricula
has very good references
has experience with modern technology
Candidate has to be South African citizen and/or permanent residence holder
Should you be interested in this opportunity, please forward your updated CV, motivational letter and qualification certificates (including transcripts) to diane@abcworldwide.com
Salary: Negotiable
Business Development Consultant Reference No: 2129265659 | Cape Town, South Africa | Posted on: 03 August 2022
Role PurposeBusiness Development Consultants will be expected to source leads and achieve sales targets primarily on motor and household domestic insurance.
LocationThe Business Development Consultant (Personal lines) role is currently available at our offices in Sandton, Pretoria - Centurion, Nelspruit, Port Elizabeth, East London, George, Durban and Cape Town.
Responsibilities and work outputs for Business Development Consultants (Personal lines):• Source sufficient lead generating opportunities to ensure a minimum of 10 client quotes per week and 40 per month• Minimum requirement of 11 written policies per month• Maintain and update your Lead Generation Matrix on a weekly basis• Manage the lead generation process which includes group presentations, one on one consultations, ensuring regular communication with staff, participation in corporate events, advertising and general relationship building• Keep up to date and fully informed on product comparisons with opposition products• Stay abreast of Momentum Insure product changes and enhancements• Sign up a minimum of 5 active lead referral agents• Generate interest for and introduce other Momentum Insure specialists to prospects where appropriate• Meet all KPl's as laid down by Momentum Insure for BDCs• Complete weekly reports that reflect leads, quotes and sales as well as the source of the leads, average premium, total premium and any other pertinent information which may be required from time to time• Be compliant in all activities in accordance with regulations and standards of all Insurance regulations and professional guidelines and ethics• Maintain appropriate skills and knowledge in order to provide specialist, professional advice in all relevant business areas• Meet the Fit and proper requirements as set out in the FAIS codes of conduct at all times• Meet continuing professional development objectives as required by the industry• Maintain the required dress code and professional appearance
Qualifications• Matric/Grade 12• FAIS Credits (min 30 credits in short term insurance if date of first appointment is before 2010); or if date of first appointment is on or after 01/01/2010, a full recognised qualification as per the FSCA qualification list [not applicable for applicants with no STI sales experience]• FAIS Regulatory examination for Representatives (RE5) [not applicable for applicants with no STI sales experience]• If you are registered for one Class of Business (Personal or Commercial) you are required to have 12 CPD (continuous professional development) points. If you registered for two Classes of Business (Personal plus Commercial), you required to have 18 CPD points [not applicable for applicants with no STI sales experience]
Experience
• 2 - 3 years' experience selling short term insurance either as a broker agent or tied agent, alternatively must have solid sales experience.• Proven external/direct sales track record in a target driven environment• A minimum of 2 years’ experience sourcing own new business leads in a client-facing environment [managing lead generation process]• Candidate must have his own transport (CAR) and licenseMust be prepared and willing to travel to client sites for meeting
Salary: Negotiable
German Foreign Language Teacher (DaF): Grade 5 – 9 Reference No: 3840274511 | Cape Town, South Africa | Posted on: 03 August 2022
We are looking for a passionate sports teacher who:
has a relevant teaching degree (BEd.; BA + PGCE, Master)
has min. 4 years of teaching experience in the subjects DaF
IEB experience is compulsory
ideally teaches a relevant second subject (LO, History, English, Afrikaans)
has a passion for teaching and learners in the relevant age group (secondary primary and middle school)
has very good references
is able to promote a high standard of teaching and learning
has experience with modern technology (Teams, Smartboard, Outlook, iPads ...)
has to be South African citizen and/or permanent residence holder
Candidate has to be South African citizen and/or permanent residence holder
Should you be interested in this opportunity, please forward your updated CV, motivational letter and qualification certificates (including transcripts) to diane@abcworldwide.com
Salary: Negotiable
Afrikaans Teacher: Grade 8 - 12 Reference No: 663241713 | Cape Town, South Africa | Posted on: 02 August 2022
We are looking for a passionate language teacher who:
has a relevant teaching degree (BEd.; BA + PGCE, Master)
has minimum of 3 years of teaching experience in the subject of Afrikaans
being interested in lower grades (6-7) is advantageous
is SACE registered
IEB experience is a must
teaches a relevant second subject (LO, History, English or Science)
has a passion for teaching and very good references
able to promote a high standard of teaching and learning
has experience with modern technology (Teams, Smartboard, Outlook, iPads, etc.)
Applicant has to be a South African citizen and/or permanent residence holder
Should you be interested in this opportunity, please forward your updated CV, motivational letter and qualification certificates (including transcripts) to diane@abcworldwide.com
Salary: Negotiable
BI Engineer Reference No: 282940641 | Cape Town, South Africa | Posted on: 01 August 2022
We are offering you the opportunity to join our Business Intelligence Team as a BI Developer. Location Cape Town
As the ideal candidate you will take ownership for ensuring the integrity of all information within the data warehouse as well as the accuracy of the processes used to populate the warehouse on a daily basis. You will be responsible for developing and maintaining existing ETL as well as provide operational BI support to the business.
As a BI Developer, your responsibilities will include, but will not be limited to:
Designing, developing, testing, maintaining and documenting ETL procedures
Developing SQL scripts for ad-hoc requests and reports
Assisting in data management and data integrity initiatives
Understanding system workflows and documenting key data flows
Aligning Key Performance Indicators, reporting and analytics
Addressing reporting issues at root cause level
Refine and automate regular processes / scheduled jobs, track issues, and document changes
Continuously assess and document data quality
Manage new permissions requested and report on database access for users and application logins
Translating business needs into technical specifications
Improving existing BI tools and procedures
Requirements
Our ideal BI Developer will possess:
BA/Bcom/BsC in either Engineering, Info Systems, Computer Science or related field
2+ years’ experience with MSSQL & MYSQL
1-2 years of experience developing and maintaining ETLs and using Data Integration tools (e.g. Pentaho, Talend), or scripts
Experience querying data from a data warehouse and loading data into it
Experience obtaining data from diverse sources including APIs, RDBMSs, flat files, google sheets etc.
Basic understanding of programming languages (Java or Python)
Experience designing relational and non-relational data structures
Working experience with more than one database technology
Strong analytical and troubleshooting skills, including a proficiency for root cause analysis
Experience creating technical documentation
A collaborative and creative approach to solving business issues while working with partner teams
A self-starter with phenomenal problem solving and diagnostic acumen, and a strong analytical mind-set
Acute attention to detail and strong organisational skills in order to prioritise tasks and relay insights to members of the leadership team
The ability and eagerness to further develop the required skills through self-learning
Strong teamwork skills as well as the ability to work independently from team
Knowledge of the following will be advantageous:
Multidimensional design & modelling based on Kimball best practices
DWH architectures
Code versioning
Technical Documentation
Experience with Linux run levels and file system
Experience using Salesforce or NetSuite as a data source is desirable
Experience using Google suite
Please note that this position is only available to SA citizens & SA permanent residents and preference will be given to previously disadvantaged individuals.
Benefits
You will gain hands-on experience in the web developing space while directly creating an impact:
Join an award-winning team in an industry-leading company in African travel and help us shape the future of our industry;
Make an impact - for every 7 people we bring to Africa, we create one permanent job in the tourism industry;
Earn an attractive remuneration package including a competitive base salary, 3% pension fund and 20 days of paid vacation per year;
Hybrid work model – Enjoy the flexibility of working on-site and remotely part of the week once you've passed your probation;
When on-site, carry out your craft in gorgeous offices in the heart of Cape Town - the world's most beautiful city;
Optional Health Insurance coverage with Essential Med;
Work under visionary leaders who encourage a family culture, open and direct communication and honest feedback;
Collaborate with a diverse and talented high-performance team;
Explore Africa - To share our glorious continent with the crash, we offer each of our Rhinos exclusive access to the Roaming Rhinos online travel portal. With the keys to the kingdom you'll unlock travel deals for yourself, your family and your friends. You'll get to take advantage of rebates on activities, transport and accommodation, including our own Camissa House and Silvan Safari Lodge!
Salary: R50000 to R70000
Senior PHP Engineer Reference No: 2542986219 | Cape Town, South Africa | Posted on: 01 August 2022
We are on the lookout for a full-time Senior PHP Engineer to join our development team.
Our ideal Senior PHP Engineer will be proficient in Laravel and share our passion for technology and making a difference in South Africa Cape Town. We are seeking a problem-solver with 5+ years of experience as a software developer who has great communication skills and a can-do positive attitude.
As a Senior PHP Engineer, you will be involved in the entire product lifecycle including the design, development, deployment and maintenance of new and existing features and responsible for developing and maintaining functional and stable web applications. You'll be our go-to person for all PHP projects and you'll be an integral part of the Technology team.
If you are a motivated, ambitious PHP software developer, have a track record of building high performing and secure web applications and are ready for a new challenge in an egoless environment, this role is for you.
As a Senior PHP Engineer, your responsibilities will include, but will not be limited to:
Write clean, well-designed code following industry best practices
Develop and maintain cutting edge web-based PHP applications
Refactor, optimise and improve the existing codebase for maintenance and scale
Collaborate with Product Management and other stakeholders within Engineering (Frontend, UX, etc.) to maintain a high bar for quality in a fast-paced, iterative environment
Troubleshoot, test and maintain web applications and databases to ensure performance and functionality
Solve complex performance problems and architectural challenges
Perform code/peer reviews for other members in the team
Write code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintain and advocate for these standards through code reviews
Create and maintain documentation throughout the development process
Contribute to all phases of the development lifecycle
Advocate for improvements to product quality, security, and performance.
Recognise impediments to our efficiency as a team ("technical debt"), and propose and implement solutions
Use test-driven development and acceptance tests to ensure feature quality
Keep up to date with new trends and best practices in web development
Requirements
Our ideal Senior PHP Engineer will possess:
Previous working experience as a PHP Software Developer for 5+ years
Certificate or Bachelor’s degree in Computer Science, Engineering or a similar relevant field (preferred but not essential)
Proficient in PHP, HTML5, JavaScript, JQuery
Experience with PHP MVC frameworks like Symfony/Laravel
Knowledge of object-oriented PHP programming
Excellent relational database skills with MySQL
Good working knowledge of Git
Excellent knowledge and understanding of API development and accompanying processes
Experience with building restful JSON web services
Experience with cloud infrastructure providers, preferably AWS
Excellent verbal and written communication skills
Strong analytical, problem-solving skills and willingness to roll up one’s sleeves to get the job done
Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organisational problems and propose thorough iterative solutions
Experience with performance and optimization problems and a demonstrated ability to both diagnose and apply preventative measures
Positive and solution-oriented mindset
Experience owning a project from concept to production, including proposal, discussion, and execution
Self-motivated and self-managing, with excellent organisational skills.
Demonstrated ability to work closely with other parts of the organisation
Knowledge of the following will be advantageous:
Experience with Symfony/Laravel-based CMS like OctoberCMS
Good understanding of Docker & container-orchestration technologies like Docker Swarm or K8s. ECS/EKS orchestration beneficial
Experience with the core services of the AWS eco-system, such as IAM, Security Groups, VPC, EC2, RDS, S3, Cloudfront, etc.
Experience with Unix/ Linux Based server environments and command line
Great understanding of Apache and/or NGINX
Salesforce Platform and Salesforce programming languages such as APEX and VisualForce
Agile and lean methodologies such as Scrum and Kanban
Benefits
With us, you would:
Join an award-winning team in an industry-leading company in African travel and help us shape the future of our industry;
Make an impact - for every 7 people we bring to Africa, we create one permanent job in the tourism industry;
Earn an attractive remuneration package including a competitive base salary, 3% pension fund and 20 days of paid vacation per year;
Hybrid work model – Enjoy the flexibility of working on-site and remotely part of the week;
When on-site (usually 2 days a week), carry out your craft in gorgeous offices in the heart of Cape Town - the world's most beautiful city;
Optional Health Insurance coverage with Essential Med;
Work under visionary leaders who encourage a family culture, open and direct communication and honest feedback;
Collaborate with a diverse and talented high-performance team;
Explore Africa - To share our glorious continent with the crash, we offer each of our Rhinos exclusive access to the Roaming Rhinos online travel portal. With the keys to the kingdom you'll unlock travel deals for yourself, your family and your friends. You'll get to take advantage of rebates on activities, transport and accommodation, including our own Camissa House and Silvan Safari Lodge
Salary: R70000 to R90000
Sales Reference No: 1120110085 | Cape Town, South Africa | Posted on: 29 July 2022
Position: Sales Consultant (Insurance)
Based in Bellville
Please forward your CV to – melanie@abcworldwide.com
We are searching for driven, hungry candidates that are completely sales driven in sales environment!!!
We require candidates that exceed targets and are top performer!!!
Main Responsibilities:
Selling short or long-term insurance telephonically
Achievement of sales targets and objectives
Adherence to Quality and Compliance processes to minimize business risk
Build and maintain good client relationships
Ensure commitment to the FAIS Fit & Proper qualification requirements
Client offers:
Monday to Friday
Salary – R12 000 plus commission
Requirements:
Must be a South African citizen
Must have Matric
Must have 2 years’ experience in sales
Must be ITC clear and Criminal clear
Must have a clear accent
Salary: R12000
Channel Manager Reference No: 1414897504 | Cape Town, South Africa | Posted on: 28 July 2022
Channel Manager
LOCATION: JHB
Our client, a fast-growing multi-channel communication platform company, is looking to employ Channel Managers to join their team.
PURPOSE OF THE JOB
To increase revenue by assisting channel partners to generate new business. The position focuses on enabling the sales efforts of channel partners in South Africa and abroad through specialist sales support and general enablement services.
JOB OBJECTIVES
Build and maintain relationships with channel partners
Continuously maintain a sound knowledge of the company’s products, commercials, policies, procedures and collateral, in order to enable new business generation via channel partners in accordance with the company’s strategic and profitability goals
Develop, deploy and maintain all processes, materials and resources necessary to train and enable channel partner sales teams, including the implementation of an accreditation programme
Grow the commercial value of channel partners by working with partners to identify and close suitable leads within partners’ customer bases according to monthly sales growth targets
Develop, deploy and maintain all processes, materials and resources necessary to train and enable channel partners to onboard new customers
Monitor and manage suitability and performance of channel partners
Assist the Partnerships Manager to identify and sign new, suitable channel partners
Level of Tertiary Education
Matric / Grade 12 – Essential
Degree / Diploma: Sales/ Marketing/ Business Management – Desirable
Job-Related Work Experience
Demonstrable experience assisting teams to generate new business
Experience working in a technology context
Proven track record of relationship management
5 years sales experience in a selling environment
2+ years in management positions
Job Knowledge
Digital media and marketing
Channel management
Contract negotiation
International business customs
Technical platform integrations
Trends in technology and communication
Knowledge of company policies and procedures
In depth product knowledge of the company’s software and services
Job Skills
Persuasion and assertiveness
Excellent analytical skills
Apply leadership concepts in a work context
Apply the organisation’s code of conduct in a work environment
Conduct a structured meeting
Conflict and dispute management skills
Develop administrative procedures in a selected organisation
Employ a systematic approach to achieving objectives
Good prospecting
High-level presentation skills
Identify responsibilities of a team leader in ensuring that organisational standards are met
Manage administration records
Managing expenditure against a budget
Microsoft: Excel, Outlook, PowerPoint, Word
Monitor the level of service to a range of customers
Negotiations and closing skills
People skills
Prioritise time and work for self and team
Sales Skills
Sense of urgency
Solve problems, make decisions and implement solutions
Should you wish to apply for this role, please email your latest CV and motivation to james@abcworldwide.com
Salary: R30000 to R35000
New Business Development Executive Reference No: 4275971783 | Johannesburg, South Africa | Posted on: 28 July 2022
PURPOSE OF THE JOB
To increase company revenue through the acquisition of new customers, thus increasing company turnover and profits. The position focuses on direct selling to end-user customers through pro-active prospecting and cold calling.
JOB OBJECTIVES
To meet and exceed monthly sales targets by sourcing new sales opportunities through prospecting activities, networking and some inbound leads
Responsible for the complete sales cycle including
Prospecting potential customers
Engagement with the customer to understand their needs and requirements
Development of professional Proposals
Commercial negotiations
Closing
To meet and exceed activity level targets as per Key Performance Indicator document and execute all required activities to progress prospects into customers
Develop a thorough understanding of the products and services that the company offer, and the value propositions associated with these products and services
Develop and manage strong relationships at multiple levels within prospects and customers in order to fully understand their needs and requirements
Continuously maintain a sound knowledge of the company’s products, commercials, policies and procedures, in order to identify and progress new business opportunities that meet the company’s strategic and profitability goals
Ensures that the value of sales pipelines are maintained at a minimum level of 3 times their revenue targets
Level of Tertiary Education
Matric / Grade 12 University Entrance – Essential
Job-Related Work Experience
Work experience in software sales or Account Management
Preferably in the digital marketing space
Job Knowledge
Knowledge of company policies and procedures
Knowledge of digital marketing and IT software industry
In-depth product knowledge of the company’s software and services
Job Skills
Ability to organize and be self-motivated
Analytical and articulate
Attention to detail
Diploma or certificate
Communication skills
Meeting skills
Customer service experience and skills
Effective time management skills
General assertiveness
Good prospecting
Good telephone manner
Microsoft: Excel, Outlook, PowerPoint, Word
CRM
Negotiation skills
People skills
Planning
Presentation Skills
Problem solving ability
Company Products knowledge
Sales Skills
Sense of urgency
Should you wish to apply for this role, please email your latest CV and motivation to miriam@abcworldwide.com
Salary: Negotiable
Channel Manager Reference No: 2317739095 | Johannesburg, South Africa | Posted on: 28 July 2022
PURPOSE OF THE JOB
To increase revenue by assisting channel partners to generate new business. The position focuses on enabling the sales efforts of channel partners in South Africa and abroad through specialist sales support and general enablement services.
JOB OBJECTIVES
Build and maintain relationships with channel partners
Continuously maintain a sound knowledge of the company’s products, commercials, policies, procedures and collateral, in order to enable new business generation via channel partners in accordance with the company’s strategic and profitability goals
Develop, deploy and maintain all processes, materials and resources necessary to train and enable channel partner sales teams, including the implementation of an accreditation programme
Grow the commercial value of channel partners by working with partners to identify and close suitable leads within partners’ customer bases according to monthly sales growth targets
Develop, deploy and maintain all processes, materials and resources necessary to train and enable channel partners to onboard new customers
Monitor and manage suitability and performance of channel partners
Assist the Partnerships Manager to identify and sign new, suitable channel partners
Level of Tertiary Education
Matric / Grade 12 – Essential
Degree / Diploma: Sales / Marketing / Business Management – Desirable
Job-Related Work Experience
Demonstrable experience assisting teams to generate new business
Experience working in a technology context
Proven track record of relationship management
5 years sales experience in a selling environment
2+ years in management positions
Job Knowledge
Digital media and marketing
Channel management
Contract negotiation
International business customs
Technical platform integrations
Trends in technology and communication
Knowledge of company policies and procedures
In depth product knowledge of the company’s software and services
Job Skills
Persuasion and assertiveness
Excellent analytical skills
Apply leadership concepts in a work context
Apply the organisation’s code of conduct in a work environment
Conduct a structured meeting
Conflict and dispute management skills
Develop administrative procedures in a selected organisation
Employ a systematic approach to achieving objectives
Good prospecting
High-level presentation skills
Identify responsibilities of a team leader in ensuring that organisational standards are met
Manage administration records
Managing expenditure against a budget
Microsoft: Excel, Outlook, PowerPoint, Word
Monitor the level of service to a range of customers
Negotiations and closing skills
People skills
Prioritise time and work for self and team
Sales Skills
Sense of urgency
Solve problems, make decisions and implement solutions
Should you wish to apply for this role, please email your latest CV and motivation to miriam@abcworldwide.com
Salary: Negotiable
Broker Consultant Reference No: 1694680633 | Umtata Mouth, South Africa | Posted on: 27 July 2022
We currently in search for an excellent Broker Consultant
Working Requirements – Knowledge
· Class of Business training in Category 1 life and friendly societies.
· Product Specific training in Category 1 life and friendly societies.
· Minimum 12 hours of Continuous Professional Development (CPD) per CPD cycle.
· Excellent knowledge and understanding of insurance legislation.
· Computer Literacy (MS Office package).
· Valid driver’s license and own vehicle.
· Sound knowledge of long term insurance or employee benefits products.
· Knowledge of underwriting processes.
· Minimum of five (5) years’ experience in the insurance industry preferable in the group funeral or group risk market.
· Broker consulting, trade unions, funeral parlours experience in an insurance company.
· Experience in establishing contacts and relationships with decision makers within funeral group business.
· Proven Sales track record.
Formal Qualification
· Matric.
· NQF 6 qualification/3-year relevant tertiary qualification will be an advantage.
· Regulatory Examinations (RE5) for representatives.
· 60 FAIS Credits or alternatively full FAIS recognized relevant qualification (DOFA dependent).
Key Responsibilities
· Sourcing and securing new business opportunities with corporates, unions, churches, taxi associations, funeral parlours, burial societies and individual clients.
· Sourcing new brokers and maintaining relationships.
· Training and ongoing product support to brokers.
· Review new business pipeline, follow-up and track by sourcing, issuing and converting of quotations.
· Ensuring that the agreed new business targets are met.
· Developing and maintaining client relationships in all business levels.
· Building relationships with internal departments to ensure superior service is offered to clients.
· Ensuring that clear information is given to clients before, during and after a sales deal.
· Ensure that there is no unreasonable post–sales barriers faced by clients.
· Keeping up-to-date with competitor product and service offering and industry developments.
· Dealing with queries and providing information on a range of sales and service issues.
· Participating in proactive sales and marketing initiatives.
· Consistently striving to engage with clients in honest, committed, considerate and receptive manner to drive company values.
· Prepare and deliver clear, thoughtful, and concise presentations (via phone, internet & Face-to-face meetings) to various client and potential client audiences with diverse backgrounds to secure new client relationships
Behavioural Competencies
Good communication skills.
Results orientated.
Good decision making and problem-solving skills.
Good planning and organisational skills.
Have good negotiation skills.
Excellent presentation skills.
Ability to write reports.
Analytical thinker.
Reliable, tolerant, and determined.
Clear focus on high quality and business profit.
Stern honesty and integrity attributes.
Salary: R360000 to R520000
Broker Consultant Reference No: 534029633 | Cape Town, South Africa | Posted on: 27 July 2022
We currently in search for an excellent Broker Consultant
Working Requirements – Knowledge
· Class of Business training in Category 1 life and friendly societies.
· Product Specific training in Category 1 life and friendly societies.
· Minimum 12 hours of Continuous Professional Development (CPD) per CPD cycle.
· Excellent knowledge and understanding of insurance legislation.
· Computer Literacy (MS Office package).
· Valid driver’s license and own vehicle.
· Sound knowledge of long term insurance or employee benefits products.
· Knowledge of underwriting processes.
· Minimum of five (5) years’ experience in the insurance industry preferable in the group funeral or group risk market.
· Broker consulting, trade unions, funeral parlours experience in an insurance company.
· Experience in establishing contacts and relationships with decision makers within funeral group business.
· Proven Sales track record.
Formal Qualification
· Matric.
· NQF 6 qualification/3-year relevant tertiary qualification will be an advantage.
· Regulatory Examinations (RE5) for representatives.
· 60 FAIS Credits or alternatively full FAIS recognized relevant qualification (DOFA dependent).
Key Responsibilities
· Sourcing and securing new business opportunities with corporates, unions, churches, taxi associations, funeral parlours, burial societies and individual clients.
· Sourcing new brokers and maintaining relationships.
· Training and ongoing product support to brokers.
· Review new business pipeline, follow-up and track by sourcing, issuing and converting of quotations.
· Ensuring that the agreed new business targets are met.
· Developing and maintaining client relationships in all business levels.
· Building relationships with internal departments to ensure superior service is offered to clients.
· Ensuring that clear information is given to clients before, during and after a sales deal.
· Ensure that there is no unreasonable post–sales barriers faced by clients.
· Keeping up-to-date with competitor product and service offering and industry developments.
· Dealing with queries and providing information on a range of sales and service issues.
· Participating in proactive sales and marketing initiatives.
· Consistently striving to engage with clients in honest, committed, considerate and receptive manner to drive company values.
· Prepare and deliver clear, thoughtful, and concise presentations (via phone, internet & Face-to-face meetings) to various client and potential client audiences with diverse backgrounds to secure new client relationships
Behavioural Competencies
Good communication skills.
Results orientated.
Good decision making and problem-solving skills.
Good planning and organisational skills.
Have good negotiation skills.
Excellent presentation skills.
Ability to write reports.
Analytical thinker.
Reliable, tolerant, and determined.
Clear focus on high quality and business profit.
Stern honesty and integrity attributes.
Salary: R360000 to R520000
Broker Consultant Reference No: 1847473719 | Port Elizabeth, South Africa | Posted on: 27 July 2022
We currently in search for an excellent Broker Consultant
Working Requirements – Knowledge
· Class of Business training in Category 1 life and friendly societies.
· Product Specific training in Category 1 life and friendly societies.
· Minimum 12 hours of Continuous Professional Development (CPD) per CPD cycle.
· Excellent knowledge and understanding of insurance legislation.
· Computer Literacy (MS Office package).
· Valid driver’s license and own vehicle.
· Sound knowledge of long term insurance or employee benefits products.
· Knowledge of underwriting processes.
· Minimum of five (5) years’ experience in the insurance industry preferable in the group funeral or group risk market.
· Broker consulting, trade unions, funeral parlours experience in an insurance company.
· Experience in establishing contacts and relationships with decision makers within funeral group business.
· Proven Sales track record.
Formal Qualification
· Matric.
· NQF 6 qualification/3-year relevant tertiary qualification will be an advantage.
· Regulatory Examinations (RE5) for representatives.
· 60 FAIS Credits or alternatively full FAIS recognized relevant qualification (DOFA dependent).
Key Responsibilities
· Sourcing and securing new business opportunities with corporates, unions, churches, taxi associations, funeral parlours, burial societies and individual clients.
· Sourcing new brokers and maintaining relationships.
· Training and ongoing product support to brokers.
· Review new business pipeline, follow-up and track by sourcing, issuing and converting of quotations.
· Ensuring that the agreed new business targets are met.
· Developing and maintaining client relationships in all business levels.
· Building relationships with internal departments to ensure superior service is offered to clients.
· Ensuring that clear information is given to clients before, during and after a sales deal.
· Ensure that there is no unreasonable post–sales barriers faced by clients.
· Keeping up-to-date with competitor product and service offering and industry developments.
· Dealing with queries and providing information on a range of sales and service issues.
· Participating in proactive sales and marketing initiatives.
· Consistently striving to engage with clients in honest, committed, considerate and receptive manner to drive company values.
· Prepare and deliver clear, thoughtful, and concise presentations (via phone, internet & Face-to-face meetings) to various client and potential client audiences with diverse backgrounds to secure new client relationships
Behavioural Competencies
Good communication skills.
Results orientated.
Good decision making and problem-solving skills.
Good planning and organisational skills.
Have good negotiation skills.
Excellent presentation skills.
Ability to write reports.
Analytical thinker.
Reliable, tolerant, and determined.
Clear focus on high quality and business profit.
Stern honesty and integrity attributes.
Salary: R360000 to R520000
Problem Manager – IT Service Desk (German-speaking) Reference No: 3507784219 | Cape Town, South Africa | Posted on: 27 July 2022
Description: A new and exciting opportunity has arisen in Europe’s leading independent provider of IT infrastructure services. We are looking for a Problem Manager within the newly formed Proactive Insights Team within the BP&O Optimisation Department.
The Proactive Insights Team main objective is to issue prevention, automation or to reduce effort for Computacenter and our customers. This is achieved by using ITIL proactive problem methodology, enhanced tooling, and robust processes.
Requirements:
As a Proactive Problem Manager, you are required to:
Be enthusiastic and drive a proactive, pre-emptive and automation culture, focused on reducing reported Incident volumes as well as system events and improved user experience.
Have a good understanding and experience of using ITSM tools to facilitate Problem Management.
Be responsible for managing and prioritising your own workload and identifying successful proactive Problem opportunities.
Drive root cause analysis for the Problems opportunities identified towards issue removal, automation, and effort reduction, in line with the defined Computacenter Problem Management process using ITIL framework.
Produce high level reporting and business updates to both Computacenter and our customers, which Cleary define the value added from the service.
Maintain a proactive Problem tracker and ensure all Problem opportunities are documented in the ITSM toolset
Build and maintain relationships with key operational teams such as, Reactive Problem management, Delivery Leadership, Service Desk, Remote Desktop Services, Technical teams, Automation team and all functions within Optimisation.
Qualifications/Experience/Sills:
Experience of ITIL framework, preferably with prior exposure to Problem Management and Incident Management roles
Intermediate skills using Microsoft Word, Excel and Outlook with previous exposure to Teams and SharePoint desirable
Working knowledge of Service Now and BMC Remedy ITSM tools
Exposure or knowledge of data analytic tools such as Power BI and Nexthink
Desire to expand abilities in data analysis and proactive problem solving.
Ability to deliver successfully within predefined timescales.
A self-starter, who can take the imitative but also able to collaborate within a team.
Excellent verbal and written communication with the ability to pitch communications (verbally and written) for different audiences.
Effective time management, organisational and workload management skills to ensure delivering work is not effected by the volume of work or conflicting priorities.
Ability to present in a professional and business-like manner to internal and external customers
Ability to manage confidential information with tact and sensitivity
ITIL v3 or V4 Foundation Level is preferable
Salary: R22000 to R25000
D365 CE Functional Consultant Reference No: 4112226101 | Cape Town, South Africa | Posted on: 25 July 2022
We Looking for someone with strong work ethic, that is well organized and able to hit the ground runningon customer projects. The ideal candidate has experience implementing CRM systems and hasexperience with the Dynamics 365 Customer Engagement (CRM) is essential. The D365 CE FunctionalConsultant is the conduit between the client’s business users, stakeholders and technical team; iscomfortable in front of clients and experienced and confident at leading workshops, elicitingrequirements, crafting solutions and articulating CRM concepts.
Excellent written and verbal communication skillsTeam-player that is positive, proactive and a motivated self-starterKnowledge and experience with build and release managementStrong analytical and problem-solving skillsExcellent leadership, team building and relationship management skillsExcellent time management skillsRemain flexible on changing workloads
At least 4+ years of experience in enterprise business application development and delivery OR4+ years Commercial experience with Dynamics CRMDynamics 365 Customer Experience is essentialActive and current Microsoft Dynamics 365 CE certifications requiredMinimum of 2 years’ experience in CRM implementation, configuration, system design or relatedbusiness experienceProject implementation and working experience using Microsoft Dynamics 365 CEKnowledge of the Dynamics 365 Product and experience configuring the product including: EntityCreation, Workflows, Business Rules, Business Process Flows etc.Project experience translating client business needs into software capabilitiesExperience or exposure to system integrationAbility to do user acceptance testingAt least 2 years’ experience with business process designAt least 4 years’ experience implementing or using CRM systemsFamiliarity with SQL reports / SQL databaseContribute to the transfer of functional requirements to development and test teamsAbility to educate end-users on Dynamics
Salary: R50000 to R70000
Lodge Manager Reference No: 2696466891 | Kwa-Zulu, South Africa | Posted on: 25 July 2022
Lodge Manager
Location: Northern KZN, South Africa
OUTPUTS
Meet every guest and ensure they know who is looking after them
Ensuring all organizational requirements around delivering the best guest experience at the Lodge is planned for and executed on a daily basis
Ensure our brand standards are always maintained in all areas that make up the guest experience
Represent the company’s brand in appearance and behaviour
Create an environment where the company culture is fostered
Innovate new ideas and ways to edge the brand and improve
Ensure that our culture of rewarding and recognizing of staff is followed through all levels of the lodge
Ensure that training & development of staff is coordinated and planned according to your budgets
Ensure that controls and systems are in place to ensure the sustainability of the business as well as conserving our resources
Ensure the company’s Hospitality DNA is known by all
Relieve for the General Manager when on leave
Hosting
Taking the lead on groups, VIP repeat guests and host all agents and operators
KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS)
At least 5 years relevant experience in a 5 star operation
Managerial experience
Company Knowledge
Valid unendorsed SA driver’s license essential
SKILLS REQUIRED
MS office knowledge is a requirement
Communication skills - with guests and fellow staff members
Lateral thinking ability
Initiative
Must be able to cope under pressure to meet guests needs
Leadership
Organizational abilities
Honest, have good integrity, proactive and driven person who has career ambitions
Good interpersonal skills
Passion for guest delight
This is a permanent live-in position, based at a Lodge in Northern KZN, South Africa
Should you wish to apply for this position, please email your latest CV and motivation to diane@abcworldwide.com
Salary: Negotiable
Travel/Destination Coordinator - Windhoek, Namibia Reference No: 849135169 | Windhoek, South Africa | Posted on: 24 July 2022
Do you enjoy interacting with people from different cultural backgrounds? Would you help others realize their travel dream and experience the best that a destination has to offer? Would you like to join a multicultural and passionate team in an entrepreneurial environment where boundaries in the global travel industry are challenged and new ideas and out-of-the-box thinking are welcomed and encouraged?
Overview
Our client is currently recruiting a Travel Coordinator | Destination Specialist to join their team. The role of a trip coordinator is to manage and coordinate trips for our international guests while they are travelling with the company, with the aim of bringing alive the magic of travel through a well-organized and seamless trip. Specifically, the responsibilities would include:
Working closely with their partners to confirm ground services the moment a booking comes in
Reconfirming all services with relevant partners before the start of a trip to ensure everything is booked as per what has been promised to the guest
Liaising between their guests and the partners to execute trips and deliver on the experiences promised by their travel consultants
Providing prompt, courteous service to guests by applying critical thinking and problem-solving skills to their problems
Understanding the guests’ requirements and coordinating with different departments to prepare necessary arrangements pre and post the guests’ travel
Briefing guests about their upcoming experience in Africa and Europe
Acting as the single point of contact for guests on his or her trip and providing 24hr support throughout the duration of the trip - this would include availability over weekends and holidays in case of emergencies or crisis
Issue handling, catering to special requests, planning surprises and special activities, and regular follow-ups with guests by negotiating with partners for freebies or special rates
? We are looking for a more tailor made Senior consultant.
? Experience working with Southern Africa product.
? TourPlan knowledge preferable not a must.
? Has 4-5 years DMC (Destination Management Company) experience Knowledge on Southern Africa product.
? Experience working with US/UK markets
What do they expect from you?
You love interacting with and helping people and have a passion for delighting guests and making their travel dreams come true. You are willing and keen to go the extra mile to support our guests and comfortable with flexible working hours including evenings and weekends if necessary
You are an excellent communicator in the English language, both verbal and written. This entails strong listening skills and the ability to convey information in a structured, clear and concise way
You are able to work under pressure and handle crisis situations in a calm manner, enabling you to act and communicate clearly and confidently in challenging situations
You have a naturally warm and pleasant personality and excellent people skills – you are empathetic and able to put yourself “into the shoes” of our guests, to relate and connect with people with diverse personalities and backgrounds and to build trust
You are a quick learner and comfortable with embracing technology and change in general and have outstanding mental agility and are solution orientated. This entails being proactive and able to “think on your feet'' as well as “out of the box” to quickly find solutions in challenging situations
You are strongly self-driven and have an intrinsic motivation to be the best you can. You are highly self-organized, and have a high level of attention to detail and an intrinsic desire to keep things organized
You have 2+ years of customer service experience, preferably in tourism.
Salary: R19000 to R26000
Travel/Destination Coordinator Reference No: 3578412136 | Cape Town, South Africa | Posted on: 24 July 2022
Do you enjoy interacting with people from different cultural backgrounds? Would you help others realize their travel dream and experience the best that a destination has to offer? Would you like to join a multicultural and passionate team in an entrepreneurial environment where boundaries in the global travel industry are challenged and new ideas and out-of-the-box thinking are welcomed and encouraged?
Overview
Our client is currently recruiting a Travel Coordinator | Destination Specialist to join their team. The role of a trip coordinator is to manage and coordinate trips for our international guests while they are travelling with the company, with the aim of bringing alive the magic of travel through a well-organized and seamless trip. Specifically, the responsibilities would include:
Working closely with their partners to confirm ground services the moment a booking comes in
Reconfirming all services with relevant partners before the start of a trip to ensure everything is booked as per what has been promised to the guest
Liaising between their guests and the partners to execute trips and deliver on the experiences promised by their travel consultants
Providing prompt, courteous service to guests by applying critical thinking and problem-solving skills to their problems
Understanding the guests’ requirements and coordinating with different departments to prepare necessary arrangements pre and post the guests’ travel
Briefing guests about their upcoming experience in Africa and Europe
Acting as the single point of contact for guests on his or her trip and providing 24hr support throughout the duration of the trip - this would include availability over weekends and holidays in case of emergencies or crisis
Issue handling, catering to special requests, planning surprises and special activities, and regular follow-ups with guests by negotiating with partners for freebies or special rates
? We are looking for a more tailor made Senior consultant.
? Experience working with Southern Africa product.
? TourPlan knowledge preferable not a must.
? Has 4-5 years DMC (Destination Management Company) experience Knowledge on Southern Africa product.
? Experience working with US/UK markets
What do they expect from you?
You love interacting with and helping people and have a passion for delighting guests and making their travel dreams come true. You are willing and keen to go the extra mile to support our guests and comfortable with flexible working hours including evenings and weekends if necessary
You are an excellent communicator in the English language, both verbal and written. This entails strong listening skills and the ability to convey information in a structured, clear and concise way
You are able to work under pressure and handle crisis situations in a calm manner, enabling you to act and communicate clearly and confidently in challenging situations
You have a naturally warm and pleasant personality and excellent people skills – you are empathetic and able to put yourself “into the shoes” of our guests, to relate and connect with people with diverse personalities and backgrounds and to build trust
You are a quick learner and comfortable with embracing technology and change in general and have outstanding mental agility and are solution orientated. This entails being proactive and able to “think on your feet'' as well as “out of the box” to quickly find solutions in challenging situations
You are strongly self-driven and have an intrinsic motivation to be the best you can. You are highly self-organized, and have a high level of attention to detail and an intrinsic desire to keep things organized
You have 2+ years of customer service experience, preferably in tourism.
Salary: R20000 to R26000
Senior Manager Reference No: 461330340 | Cape Town, South Africa | Posted on: 24 July 2022
We are looking for a Senior Manager for a company who own a collection of luxury restaurants and hotels along the Atlantic Seaboard.
You need to have:
~ minimum of 2 years’ experience at a luxury brand restaurant (5 Star preferable)
~ able to work a 6 day week
~ able to handle pressure and stress associated with this industry
~ reliable, honest, passionate about the business, loyal, energetic
Salary: Negotiable
Remote Sales Consultant CS Advisor - BPO Reference No: 3749553182 | Cape Town, South Africa | Posted on: 24 July 2022
Description:
Sales & Customer Service
US Client working hours (3pm – 3am) 9-hour rotational shifts
Client Offers:
Permanent Role R6500
R764 towards medical aid, 5% towards provident fund
Transport available (Free)
Incentives will be given to top performers
Requirements:
Must either have fibre already installed or area must be Fibre ready
Must be South African citizen
Must have Grade 12
Must be Credit & Crim clear (Debt must not be more than R5000)
Must be able to type 25wpm with 90% accuracy to pass assessment
Must have Sales & Customer Service background
Insurance Background would be a plus
Have neutral accent
Salary: R6500 to R7500
Software Developer Team Lead Reference No: 272723044 | Cape Town, South Africa | Posted on: 20 July 2022
PURPOSE OF THE ROLE: As Software Development Team Lead you will be playing a key role in the development, testing, installation, documentation and maintenance of our software systems.
Key Performance Areas would include, but are not limited to:
Production of quality secure software from
Supporting the implementation of
Technical support and
Driving adoption of software engineering best
Mentoring junior team
Take responsibility for the quality and maintainability of the code
Generate ideas for the improvement of our
Develop, test and implement new software
Maintain existing software
Troubleshoot operational systems
Present ideas for system improvements
Support your team to achieve its goals
Improve your knowledge of our systems and the space we operate in
The successful candidate must have the following experience/skills and competencies:
6+ Years of software development experience
3+ Years’ experience in our tech
Expertise required:
HTML5, CSS3
JavaScript/ES6/TypeScript, SQL
js, Node.js, Bootstrap
Vue Frameworks, NuxtJS preferable
Azure
Docker
Serverless functions
SOLID principles and Clean Code
Git
CI/CD tooling
REST API’s
Web security, OWASP, Secure by Design
OAuth2 and OIDC.
Qualifications:
University degree in Computer Science or similar
Salary: R60000 to R70000
Sales Agent - Residential (B2C) Reference No: 148330693 | Cape Town, South Africa | Posted on: 20 July 2022
This person will report to the Team Leader - Sales.
PURPOSE OF THE ROLE: The Sales Agent will be responsible for selling Fibre and Wireless connectivity products primarily to the Residential market. The role also requires actively calling on potential new clients such as pole hosts, residential estates and other communities. An important aspect of the job is maintaining good customer relationships, accurate communication and excellent product knowledge.
Key Performance Areas would include, but are not limited to:
Calling on residential customers in the region to sell the Company’s Fibre and Wireless products, including signing up of pole hosts and residential
Answering incoming sales calls and process
Achieving personal monthly sales objectives and KPIs as set by
Maintaining the Company’s customer base via effective account management
Growing the Company’s customer base via identification of new opportunities and converting those opportunities into new
Tracking and reporting key personal sales metrics on a daily
Meticulous lead generation and sales pipeline
Meticulous management of tickets and
Conducting desktop feasibility studies and site surveys for customers (Fibre/Wireless).
Ensuring strict adherence to all SOPs and other internal processes &
Capturing customer information, orders, invoices, compliances and all related information accurately on
Attending and assisting with marketing events where
Actively communicate of key competitor
Embodying the highest levels of professionalism, integrity, honesty, and adherence to company policies and
Effectively following-through of all tasks assigned by
Always portraying the company to stakeholders in a positive
The successful candidate must have the following experience/skills: -
Minimum 2-3 years Sales and Technical experience (Telecoms/IT space).
Proven sales
Ownership – able to take responsibility, troubleshoot problems and work with
Ability to work under pressure and comfortable operating in a fast-changing
Able to cultivate trust and credibility and maintain strong working
Relationship building
Good negotiation and deal closing skills.
Excellent communication and presentation
Self-management & time management
Education Requirements:
Grade 12 is required
Salary: R15000 to R20000
Sales Agent - Business (B2B) Reference No: 3578897587 | Cape Town, South Africa | Posted on: 20 July 2022
This position will include extensive travelling
This person will report to the Sales and Commercial Manager
PURPOSE OF THE ROLE: The Sales Agent - Business will be responsible for actively calling and visiting potential new business clients, to establish client needs, sell business Fibre, Wireless, VoIP, SLA’s and related products and upselling to existing business customers. An important aspect of the job is maintaining good customer relationships, accurate communication, and excellent product knowledge.
Key Performance Areas would include, but are not limited to:
Calling on businesses in the region to sell the Company’s business Fibre, Wireless, VoIP, SLA and related
Achieving the monthly business sales objectives and KPIs as set by
Maintaining the Company’s business customer base via effective account management
Growing the Company’s business customer base via identification of new opportunities and converting those opportunities into new
Proactively cross-selling and up-selling to business customers by identifying client needs and matching them to the Company’s various business
Tracking and reporting key sales metrics on a daily
Meticulous lead generation, tickets and sales pipeline management.
Preparing professional quotations for business customers based on
Conducting desktop feasibility studies and site surveys for business customers (Fibre/Wireless).
Ensuring strict Departmental adherence to all SOPs and other internal processes &
Capturing customer information, orders, invoices, compliances and all related information accurately on
Attending and assisting with marketing events where
Actively tracking and communication of key competitor
Embodying the highest levels of professionalism, integrity, honesty, and adherence to company policies and
Effectively following-through of all tasks assigned by
Always portray the company to stakeholders in a positive
Must be willing to travel as and when
The successful candidate must have the following experience/skills: -
Minimum 2-3 years Sales and Technical experience (Telecoms/IT space).
Proven sales record in a solution selling
Previous experience in technology, preferably B2B and/or Channel/Reseller Management is
Ownership – able to take responsibility, troubleshoot problems and work with teams.
Ability to work under pressure and comfortable operating in a fast-changing
Able to cultivate trust and credibility and maintain strong working
Relationship building and Key Account Management
Good negotiation and deal closing
Excellent communication and presentation
Self-management & time management skills
Grade 12 is required
Salary: R15000 to R20000
French-speaking Travel/Destination Coordinator Reference No: 2216450073 | Cape Town, South Africa | Posted on: 20 July 2022
Do you enjoy interacting with people from different cultural backgrounds? Would you help others realize their travel dream and experience the best that a destination has to offer? Would you like to join a multicultural and passionate team in an entrepreneurial environment where boundaries in the global travel industry are challenged and new ideas and out-of-the-box thinking are welcomed and encouraged?
Overview
Our client is currently recruiting a French-speaking Travel Coordinator | Destination Specialist to join their team. The role of a trip coordinator is to manage and coordinate trips for our international guests while they are travelling with the company, with the aim of bringing alive the magic of travel through a well-organized and seamless trip. Specifically, the responsibilities would include:
Working closely with their partners to confirm ground services the moment a booking comes in
Reconfirming all services with relevant partners before the start of a trip to ensure everything is booked as per what has been promised to the guest
Liaising between their guests and the partners to execute trips and deliver on the experiences promised by their travel consultants
Providing prompt, courteous service to guests by applying critical thinking and problem-solving skills to their problems
Understanding the guests’ requirements and coordinating with different departments to prepare necessary arrangements pre and post the guests’ travel
Briefing guests about their upcoming experience in Africa and Europe
Acting as the single point of contact for guests on his or her trip and providing 24hr support throughout the duration of the trip - this would include availability over weekends and holidays in case of emergencies or crisis
Issue handling, catering to special requests, planning surprises and special activities, and regular follow-ups with guests by negotiating with partners for freebies or special rates
? We are looking for a more tailor made Senior consultant.
? Experience working with Southern Africa product.
? TourPlan knowledge preferable not a must.
? Has 4-5 years DMC (Destination Management Company) experience Knowledge on Southern Africa product.
? Experience working with US/UK markets
What do they expect from you?
You love interacting with and helping people and have a passion for delighting guests and making their travel dreams come true. You are willing and keen to go the extra mile to support our guests and comfortable with flexible working hours including evenings and weekends if necessary
You are an excellent communicator in the English and French languages, both verbal and written. This entails strong listening skills and the ability to convey information in a structured, clear and concise way
You are able to work under pressure and handle crisis situations in a calm manner, enabling you to act and communicate clearly and confidently in challenging situations
You have a naturally warm and pleasant personality and excellent people skills – you are empathetic and able to put yourself “into the shoes” of our guests, to relate and connect with people with diverse personalities and backgrounds and to build trust
You are a quick learner and comfortable with embracing technology and change in general and have outstanding mental agility and are solution orientated. This entails being proactive and able to “think on your feet'' as well as “out of the box” to quickly find solutions in challenging situations
You are strongly self-driven and have an intrinsic motivation to be the best you can. You are highly self-organized, and have a high level of attention to detail and an intrinsic desire to keep things organized
You have 2+ years of customer service experience, preferably in tourism.
Salary: R19000 to R26000
German-speaking Travel/Destination Coordinator Reference No: 1193552099 | Cape Town, South Africa | Posted on: 20 July 2022
Do you enjoy interacting with people from different cultural backgrounds? Would you help others realize their travel dream and experience the best that a destination has to offer? Would you like to join a multicultural and passionate team in an entrepreneurial environment where boundaries in the global travel industry are challenged and new ideas and out-of-the-box thinking are welcomed and encouraged?
Overview
Our client is currently recruiting a German-speaking Travel Coordinator | Destination Specialist to join their team. The role of a trip coordinator is to manage and coordinate trips for our international guests while they are travelling with the company, with the aim of bringing alive the magic of travel through a well-organized and seamless trip. Specifically, the responsibilities would include:
Working closely with their partners to confirm ground services the moment a booking comes in
Reconfirming all services with relevant partners before the start of a trip to ensure everything is booked as per what has been promised to the guest
Liaising between their guests and the partners to execute trips and deliver on the experiences promised by their travel consultants
Providing prompt, courteous service to guests by applying critical thinking and problem-solving skills to their problems
Understanding the guests’ requirements and coordinating with different departments to prepare necessary arrangements pre and post the guests’ travel
Briefing guests about their upcoming experience in Africa and Europe
Acting as the single point of contact for guests on his or her trip and providing 24hr support throughout the duration of the trip - this would include availability over weekends and holidays in case of emergencies or crisis
Issue handling, catering to special requests, planning surprises and special activities, and regular follow-ups with guests by negotiating with partners for freebies or special rates
? We are looking for a more tailor made Senior consultant.
? Experience working with Southern Africa product.
? TourPlan knowledge preferable not a must.
? Has 4-5 years DMC (Destination Management Company) experience Knowledge on Southern Africa product.
? Experience working with US/UK markets
What do they expect from you?
You love interacting with and helping people and have a passion for delighting guests and making their travel dreams come true. You are willing and keen to go the extra mile to support our guests and comfortable with flexible working hours including evenings and weekends if necessary
You are an excellent communicator in the English and German languages, both verbal and written. This entails strong listening skills and the ability to convey information in a structured, clear and concise way
You are able to work under pressure and handle crisis situations in a calm manner, enabling you to act and communicate clearly and confidently in challenging situations
You have a naturally warm and pleasant personality and excellent people skills – you are empathetic and able to put yourself “into the shoes” of our guests, to relate and connect with people with diverse personalities and backgrounds and to build trust
You are a quick learner and comfortable with embracing technology and change in general and have outstanding mental agility and are solution orientated. This entails being proactive and able to “think on your feet'' as well as “out of the box” to quickly find solutions in challenging situations
You are strongly self-driven and have an intrinsic motivation to be the best you can. You are highly self-organized, and have a high level of attention to detail and an intrinsic desire to keep things organized
You have 2+ years of customer service experience, preferably in tourism.
Salary: R19000 to R26000
Travel Lifestyle Manager | Digital Concierge (German Speaking) Reference No: 53435526 | Cape Town, South Africa | Posted on: 20 July 2022
Description
Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the German market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.
Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).
Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.
Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.
To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.
To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedly
To maintain high standards of service and communication with the member throughout the request/member journey
To keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakes
To ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.
To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and German is required. Excellent written & oral communication is a MUST. Fluency in other languages, particularly French/Italian is highly regarded, is a plus, but not mandatory. Please be prepared to take language test in any language you mention as a skill.
Having local knowledge of news & events, culture in the German speaking countries (Germany/Austria/Switzerland) and other key markets across Asia is highly preferred; A plus of is a plus is having knowledge and experience in working in the travel sector – such as first-hand experience booking flights, hotels and have confident to make other travel reservations
3+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centre
Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
Dedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
Outstanding communication skills, both written and verbal
The ability to multitask and handle several projects at the same time.
The ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focus.
Strong administration skills and be able to prioritized workloads to meet strict deadlines
An enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all times
Computer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)
Proven capability to own and lead projects
Possess good communication and interpersonal skills
Having knowledge and experience in working in the travel sector such as first-hand experience booking flights, hotels and making other travel reservations and have confidence in issuing tickets, making changes and amendments is a plus
Experience with GSDC systems would be advantageous
Concierge, customer service or call centre experience will be preferred
Computer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)
Posses at least one area of interest outside work (e.g. dining, travel)
You must be flexible to work rotational shifts.
Energetic and motivated team players who enjoy the challenge of meeting and beating targets
An understanding of the luxury lifestyle and affluent customers.
Only German speaking candidates who are CURRENTLY in South Africa will be considered
Salary: R20000 to R23000
German-speaking Travel Team Manager - Corporate Travel Reference No: 382595138 | Cape Town, South Africa | Posted on: 20 July 2022
In dieser Funktion sind Sie für ein Team von ca. 8 Travel Lifestyle Managern verantwortlich und sind dem Head of Operations unterstellt.
Hauptaufgaben
Sie sind für die Erreichung der qualitativen und quantitativen Zielsetzungen inklusive monatlicher Leistungsmessung, Erarbeitung von Massnahmen-plänen sowie Schulung und Coaching verantwortlich
Sie fördern Ihre Mitarbeitenden und stellen sicher, dass Entwicklungspläne existieren und umgesetzt werden
Sie kennen und verstehen die Bedürfnisse unserer anspruchsvollen Kundschaft und stellen sicher, dass wir ihre Wünsche mit dem richtigen Know-how und mass-geschneiderten Angeboten erfüllen respektive ihre Erwartungen übertreffen können
Sie pflegen einen regelmässigen Austausch mit Fach-Kollegen aus anderen Firma-Offices und nützen das globale Know-how um die Servicequalität sowie die Angebote für unsere Kunden stetig weiterzuentwickeln
Requirements
Ihr Profil
Sie verfügen über fundierte Erfahrungen in der Reisebranche und haben mindestens 3-5 Jahre in einer vergleichbaren Position in einem internationalen Umfeld gearbeitet
Sie haben einen kooperativen Führungsstil und mehrjährige Führungserfahrung
Sie verfügen über sehr gute Kommunikationsfähigkeiten in Wort und Schrift und haben einen sehr hohen Qualitäts-anspruch
Sie verfügen über sehr gute Deutsch- und Englisch-kenntnisse in Wort und Schrift (Französischkenntnisse von Vorteil)
Sie sind eine zielstrebige, dynamische und hoch motivierte Persönlichkeit.
Sie sind begeisterungsfähig und haben eine Passion fürs Reisen
Sie haben ein überzeugendes und gepflegtes Auftreten und sind verhandlungssicher
Problemlösungsfähigkeit – proaktiv handel
Sie haben die erforderliche Aufenthaltsgenehmigung, um in Südafrika zu leben und zu arbeiten.
Flexibilität: Sie sind in der Lage, in festen Schichten von Dienstag-Samstag oder Sonntag-Donnerstag zu arbeiten, abhängig von der EU-Sommer-/Winterzeitumstellung zwischen 7 und 21 Uhr (SA-Zeit).
Benefits
Eine abwechslungsreiche Aufgabe in einem lebhaften, internationalen Umfeld
Gute Sozialleistungen inkl. Sabbatical nach 5 Dienstjahren
Tolle Büroatmosphäre mit einem motiviertes, multikulturellen, internationalen und engagiertes Team.
Hybride arbeit
Jahresurlaubsanspruch von 15 Tagen im 1. Jahr, und 20 Tage Jahresurlaub ab dem 2. Jahr
Sichere Büroräume in Kapstadt Forshore, mit Parkplätzen abseits der Straße.
ICAS Employee Health and Wellness (EHWP) Dienstleistungen, die vertraulich sind und von allen Mitarbeitern kostenlos genutzt werden können.
Wir bieten auch einen Unternehmensbeitrag zur Suedafrikanischen Privaten Krankenkasse
Arbeitsurlaub - für einen begrenzten Zeitraum überall auf der Welt arbeiten
Zugang zu vielen großartigen Reise- und Unterhaltungsrabatten
Zugang zu über 1000+ verschiedenen kostenlosen Online-Kursen über Firma Learning
berufliche Entwicklungsmöglichkeiten auf globaler Ebene
Salary: R35000 to R50000
Lifestyle Manager (Flemish/Dutch Speaking) Reference No: 2106667481 | Cape Town, South Africa | Posted on: 20 July 2022
Description
Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the Flemish/Dutch market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.
Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).
Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.
Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.
To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.
To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedly
To maintain high standards of service and communication with the member throughout the request/member journey
To keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakes
To ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.
To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and Flemish/Dutch is required. Excellent written & oral communication is a MUST. Fluency in other languages, particularly French is highly regarded, is a plus, but not mandatory. Please be prepared to take language test in any language you mention as a skill.
Having local knowledge of news & events, culture in Europe (primarily around the Netherlands & Belgium) and other key markets across Asia is highly preferred; A plus of is a plus is having knowledge and experience in working in the travel sector – such as first-hand experience booking flights, hotels and have confident to make other travel reservations
3+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centre
Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
Dedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
Outstanding communication skills, both written and verbal
The ability to multitask and handle several projects at the same time.
The ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focus.
Strong administration skills and be able to prioritized workloads to meet strict deadlines
An enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all times
Computer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)
Proven capability to own and lead projects
Possess good communication and interpersonal skills
Having knowledge and experience in working in the travel sector such as first-hand experience booking flights, hotels and making other travel reservations and have confidence in issuing tickets, making changes and amendments is a plus
Experience with GSDC systems would be advantageous
Concierge, customer service or call centre experience will be preferred
Computer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)
Posses at least one area of interest outside work (e.g. dining, travel)
You must be flexible to work rotational shifts.
Energetic and motivated team players who enjoy the challenge of meeting and beating targets
An understanding of the luxury lifestyle and affluent customers.
Only Flemish/Dutch speaking candidates who are CURRENTLY in South Africa will be considered
Salary: R25000 to R28000
German Financial Controller Reference No: 586733375 | Cape Town, South Africa | Posted on: 20 July 2022
Our client is hiring a financial controller to manage both the holding company, as well as its subsidiary. The position is full-time and remote.
JOB BRIEF
We are looking for an experienced Financial Controller to undertake all aspects of financial management, including corporate accounting, regulatory and financial reporting, budget and forecasts preparation, as well as development of internal control policies and procedures. In this role the Financial Controller will work closely with the two founders to manage all aspects of the Controller role including day to day management of accounts, as well as managing elements of contracts and employee payroll.
In detail, the role would include but not be limited to:
Overseeing all accounting operations
Managing billing, accounts receivable, accounts payable, cost accounting and revenue recognition - Identifying accounting and financial issues and suggesting timely solutions
Managing QA over financial transactions and reporting
Managing budgeting and forecasting
Producing financial statements as requested
Coordinating the preparation for regulatory reporting
Paying staff salaries as well as paying suppliers
Managing bank accounts both locally in South Africa as well as in Switzerland
Part-time and Full Time options available
EXPERIENCE & REQUIREMENTS
Spoken and written fluency in both English and German
5 years of experience as a Financial Controller or similar role
Outstanding knowledge of accounting principles and procedures
Knowledge of Xero accounting software
The candidates are required to have either a South African passport or permanent residency if they are located in SA
QUALITIES
A can-do attitude
Problem solving and analytical thinking abilities
Excellent time management skills - Risk management skills
Salary: R20000 to R40000
German Speaking Problem Manager – IT Support Reference No: 1411607770 | Cape Town, South Africa | Posted on: 20 July 2022
Description: A new and exciting opportunity has arisen in Europe’s leading independent provider of IT infrastructure services. We are looking for a Problem Manager within the newly formed Proactive Insights Team within the BP&O Optimisation Department.
The Proactive Insights Team main objective is to issue prevention, automation or to reduce effort for the company and our customers. This is achieved by using ITIL proactive problem methodology, enhanced tooling, and robust processes.
Requirements:
As a Proactive Problem Manager, you are required to:
Be enthusiastic and drive a proactive, pre-emptive and automation culture, focused on reducing reported Incident volumes as well as system events and improved user experience.
Have a good understanding and experience of using ITSM tools to facilitate Problem Management.
Be responsible for managing and prioritising your own workload and identifying successful proactive Problem opportunities.
Drive root cause analysis for the Problems opportunities identified towards issue removal, automation, and effort reduction, in line with the defined Computacenter Problem Management process using ITIL framework.
Produce high level reporting and business updates to both Computacenter and our customers, which Cleary define the value added from the service.
Maintain a proactive Problem tracker and ensure all Problem opportunities are documented in the ITSM toolset
Build and maintain relationships with key operational teams such as, Reactive Problem management, Delivery Leadership, Service Desk, Remote Desktop Services, Technical teams, Automation team and all functions within Optimisation.
Qualifications/Experience/Sills:
Experience of ITIL framework, preferably with prior exposure to Problem Management and Incident Management roles
Intermediate skills using Microsoft Word, Excel and Outlook with previous exposure to Teams and SharePoint desirable
Working knowledge of Service Now and BMC Remedy ITSM tools
Exposure or knowledge of data analytic tools such as Power BI and Nexthink
Desire to expand abilities in data analysis and proactive problem solving.
Ability to deliver successfully within predefined timescales.
A self-starter, who can take the imitative but also able to collaborate within a team.
Excellent verbal and written communication with the ability to pitch communications (verbally and written) for different audiences.
Effective time management, organisational and workload management skills to ensure delivering work is not effected by the volume of work or conflicting priorities.
Ability to present in a professional and business-like manner to internal and external customers
Ability to manage confidential information with tact and sensitivity
ITIL v3 or V4 Foundation Level is preferable
Salary: R19400 to R24300
German speaking Admin Coordinator - IT Industry Reference No: 1624031395 | Cape Town, South Africa | Posted on: 20 July 2022
The role of the GSD COAT Analyst. Dealing with general queries by email or phone and Compiling management reports using various reporting tools.
No shift work Mon to FRI - 8am until 17:00 UK time.
Requirements:
Main Duties/Key Responsibilities:
Complies management information through relevant business tools to provide accurate/up to date data
Prioritize and co-ordinate own, and others work schedules to ensure that business and customer needs are met, and deadlines are adhered to.
Supports various administrative and organizational tasks.
Able to communicate efficient to meet business requirements to avoid escalations.
Management and control of different administrative processes.
Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.
Ability to work in a team and operate as a good team player.
Close cooperation with internal and external departments Cross-country collaboration.
Adhere to delivery of standard reporting packs.
Knowledge, Skills & Experience:
Good working Knowledge of Microsoft Applications
Plans & organises own workload
Good administrative experience, attention to detail, ensures accuracy of data, provides data for processing of information
Being proactive and be able to set priority list
Good communication skills
A high level of integrity
A strong service-oriented (‘can-do’) culture, with a strong focus on the ‘internal customer’ approach, committed to exceeding customer expectations
Fluent in German spoken and written
Grade 12 – subjects: Mathematics, Computer Science.
Good working knowledge of MS Office & Windows 10
1 year in the Customer Service industry.
Please Note: For this role, you may require access to sensitive customer financial information.
Salary: R11000 to R14000
German Remote Sales Support Advisor Reference No: 2428983189 | Johannesburg, South Africa | Posted on: 20 July 2022
Our client helps people in every phase of their life to enjoy unrestricted quality of life within their own four walls. As one of the market leaders in the field of stairlifts and home lifts, it is their daily ambition to offer their customers the best advice and service. In order to continue selling the right product to their customers, they are looking for a:
Our client is looking for you, if…
... you are focused on providing the best possible customer service. As a people person, you not only speak the language of your customers, but also connect with them emotionally to understand their needs. You have a charismatic and convincing personality, which enables you to sell in a target- and sales-oriented way.
Your responsibilities:
Provide information on products and prices of their extensive product portfolio, including proactively proposing offers
Expertly respond to all inquiries from prospective customers via the telephone while presenting their products to conclude a transaction.
Sales and marketing of the entire stairlift and home lift product range
Direct entry of telephone orders and their scheduling
Increase customer satisfaction through solution-oriented sales
Sustained long-term customer care for current and prospective customers
Your qualifications:
Ideally, you have already worked in sales and know what is important - self-confidence, the ability to handle stress, stamina and the power to close sales
You enjoy sales and marketing
You have a pleasant telephone voice and the ability to communicate and express yourself clearly, also in written form
You are persuasive and enjoy convincing people of a good product
You have good PC skills and are confident in working with Microsoft Office
FLUENT German conversation and written skills
What you can expect from the organisation:
An international, young and dynamic team
A young and goal driven team which is striving for success
Good performance-related remuneration and the opportunity to advance
An innovative, up-and-coming and modern product
Salary: R20000
IT Service Delivery Manager – International BPO Reference No: 2286696741 | Cape Town, South Africa | Posted on: 19 July 2022
Our client is a company who aims to bridge the gap between digital expectations and real outcomes for South African companies with Digital Intelligence. They seek to employ an IT Service Delivery Manager for Technology Operations who will be reporting to the Senior Vice President of Technology Services.
Basic Function
This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams.
Essential Functions
Client Portfolio Management: End of End owner of key accounts from IT Service delivery perspective.
IT Service Management and Delivery: Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.
Participate in ongoing Service Delivery Reviews (MBR / QBR) and also on new business growth calls with client / internal stakeholders.
Business Value Creation: Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.
Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes: Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams.
Major Incidents Database: Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future.
Primary Internal Interactions
Business Leaders
All Technology Sub-Functions.
Internal / External Audit Teams.
Primary External Interactions
Client Teams – especially Client Technology Teams.
External Vendors – Primarily for Service Desk Management
Work Experience Requirements
Minimum 8 – 12 years in managing IT service delivery of large client relationship (800+ Seats)
Willingness to work in a 24 x 7 environment
Salary: R50000 to R60000
Assistant Manager | Team Lead - International BPO Reference No: 653138491 | Cape Town, South Africa | Posted on: 19 July 2022
Drive overall performance and manage Utilities & Insurance voice processes within Sales & Service. Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance and lead process meetings / calls. In addition to call service levels, customer satisfaction and voice quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable.
Customer Satisfaction - as per agreed Key Success Factors.
Process performance – as per agreed KSFs.
Attrition - as per agreed KSFs.
Quality and productivity Improvement
Level of subject matter expertise – To be able to support team queries
Any other essential function that may occur from time to time as directed by the Supervisor.
Responsibility:
Manage teams and ensure customer satisfaction, quality and productivity targets are met
Motivate team members and control attrition
Complaint and escalation management
Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
Provide coaching and feedback to team members to enable them to improve their performance.
Assist new hires such that they are productive on the floor in the shortest possible time frame
Client Interaction, where required – Daily/Weekly/Monthly
Ensure compliance with internal policies and procedures, external regulations and information security standards.
Collect and provide data required for various audits like GI/Internal Audit
Effectively manage queue and balancing of work loads
Competencies & Skills:
Knowledge of the function, process and systems
Coaching and Feedback ability
Clear written and verbal communication
Effective operations management
Customer Service Orientation.
Quality Orientation.
Empathy for effective on the job coaching and feedback.
Education Requirements:
Grade 12/Graduation (in any stream) or diploma with a minimum of 12 years of education.
Minimum 3 years of work experience in Business Process Off-shoring.
Should have at least one year of supervisory experience in international Voice business, preferably in the Utilities & Gas or Insurance industry.
Salary: R16000 to R20000
Business Development Executive – International BPO Reference No: 1976096472 | Johannesburg, South Africa | Posted on: 19 July 2022
Our client looking for a Sr. International Business Development Executive to help expand their clientele. Your role will be to seek new business opportunities by establishing and developing relationships with potential clients. You will use your communication skills to cultivate strong relationships with prospects, from first contact until you identify opportunities and collects Business information’s (pre-qualified questionnaires) and identify potential partnership opportunities. The Main objectives is to deliver Global Sales Team with sales ready leads, setting-up calls, face to face meetings for Sales team. Only candidates with B2B calling experiences need to apply. Also, have worked in CRM before and have the knowledge of managing database in CRM.
Responsibilities includes:
Making over the phone international sales calls to potential clients in target market.
Collecting market information to analyze trends and identify business opportunities in Europe, UK and USA.
Generate and qualify leads as necessary to fill the sales pipeline.
Utilize leads lists and initiate outbound communication with potential prospects.
Research on prospects needs, business trends, competition, and market dynamics.
Offer the company services in the most presentable manner and educate prospective clients about the company services portfolio.
Identify and research potential clients.
Send emails, timely follows to prospects for creating Pipeline for Sales team.
Skills required:
Competent to work digitally
Have clear Understanding on data insights and respond accordingly
Capability / skills on Virtual customer engagement
Understanding of B2B sales
Exposure to Solution and Service selling
Qualifications
Excellent business writing and fluent English language proficiency.
Graduate in any stream. IT knowledge preferred
Knowledge of working on CRM is a must
At least 1 year of experience in Services Industry.
Excellent email etiquette skills.
A bunch of experience in B2B firm (Product or service based) service is preferred.
High level of self-confidence self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit.
Excellent communication, negotiation and presentation skills.
A natural forward planner who critically assesses own performance.
Mature, credible, and comfortable in dealing with senior big company executives.
Empathic communicator, able to see things from the other person's point of view.
Salary: R25000 to R35000
Director of Outlets - Hotel Industry Reference No: 3751463796 | Johannesburg, South Africa | Posted on: 19 July 2022
Join the Team at this iconic 5-Star Hotel in Johannesburg. A stylish urban resort elevated on a hillside with panoramic views across Johannesburg and the prestigious neighbourhoods’ of the Parks whilst working on a team that is built on mutual respect, collaboration, excellent service and a passion for food and wine.
We seek a highly motivated and service-minded individual to join the F&B team as a Director of Outlets.
The deeply instilled culture is personified by its employees, people who share a single focus and are inspired to offer great service. These Hotels and Resorts have been ranked FORTUNE Magazine’s “100 Best Companies to Work For.”
JOB SUMMARY
Plan, organize, direct and control the work of employees in the in the Hotel’s Food & Beverage outlets while ensuring exceptional service and attention to guests.
What to Expect: You Will…
Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence
Successful candidate must possess legal rights to work in South Africa
Salary: Negotiable
Web CHAT Customer Service Advisor - BPO (Office) Reference No: 2039949636 | Cape Town, South Africa | Posted on: 18 July 2022
Our client is looking for Web CHAT Customer Service Advisors to work in OFFICE
Requirements
Web CHAT experience REQUIRED in:
1-year unbroken service in an International Industry or
1 year in a Financial Insurance Industry or
Strong customer service experience / Retail
Must have Grade 12
Must be SA Born citizen
Must be credit and crim clear
Must have worked in Customer Service Environment before
Training can be up to 12 weeks (paid training)
9-hour shift
Must be available immediately
Salary: R6500 to R7500
Customer Service Advisor - BPO (Office-based) Reference No: 2966476488 | Cape Town, South Africa | Posted on: 18 July 2022
Our client is looking for Customer Service to work from their offices in the Cape Town CBD
Requirements
1-year unbroken service in an International Industry or
1 year in a Financial Insurance Industry or
Strong customer service experience / Retail
Must have Grade 12
Must be SA Born citizen
Must be credit and crim clear
Must have worked in Customer Service Environment before
Training can be up to 12 weeks (paid training)
9-hour shift
Must be available immediately
Offering
Salary R6500+5% towards provident fund+ R764 towards medical aid
Incentives are paid to top performers
Salary: R6500 to R7500
Business Trainer Reference No: 3406033148 | Cape Town, South Africa | Posted on: 18 July 2022
Full Job Description – Learning and Development Team Leader
The individual will demonstrate strong and proven background in L&D and Operations, and unsurpassed organisational and administrative skills, and will join an extremely successful and fast-paced L&D division.
The Learning & Development role is both an internal, and external client facing role, with external clients.
Background
Experience as a Training Facilitator in a leadership role with Project Management experience
Experience of Work Readiness programmes for graduates
Experience with government institutions like SETA, SAQA
Experience in government grants programs
Previous SDF experience
Creation of academy would be advantageous
Extensive knowledge of US Property & Casualty Insurance (Preferable Intro 320 & AINS 21 Certification)
Expertise in Content designing and development
Familiarity with traditional and modern training methods (mentoring, coaching, Virtual, on-the-job or in classroom training, e-learning, workshops, simulations etc)
Ability to do research and produce research documents on US, UK Insurance Industry
Insurance related training background
Responsibilities for Learning & Development Manager
Keep track of a vast number of concurrent L&D initiatives
Manage nuances across the demands of different external clients and government institutions
Report on L&D initiative progress to internal and external stakeholders
Take responsibility for communication with clients, and managing expectations
Observing and noting learner successes, for feedback to business
Project Administration including updating of central document/training material repository, WSP/ATR submissions and SA compliance attendance registers
Document filing and preparation of course materials
Training Scheduling – booking rooms and/or MS Team Meetings for L&D initiatives
Driving Insurance certification in SA Geography
Engagement should show on the reports and the learnings (driving internal learning strategies, LMS, STC & Infinity)
Manage CD projects for the SA geography
Good reporting skills – should be able to effectively report out the progress of initiatives (Strong Ms Excel, PPT and Word Skills)
Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
To conduct TNI & TNA with stakeholders leading to Identifying and assessing future and current training needs
Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
Drive closure of training programs with expected outcomes
Direct Management
No direct staff
Qualifications
Accredited Assessor and Moderator and/or ODETP qualification
SDS – Skills Development Certificate
Strong Microsoft Office Skills
Excellent Academics
Overall Experience 10 – 12 years
6 - 7 years of experience as a Training Specialist or similar role
Salary: R14000 to R21000
Assistant Vice-President Operations Reference No: 3877276123 | Cape Town, South Africa | Posted on: 18 July 2022
We currrently looking for an AVP Operations
What you need
Manage the Operational Delivery which include, but is not limited to: Capacity Planning, Adherence to Service Levels, Revenue Realization, Profitability
Ensure all migrations are managed seamlessly
Map peer levels across client organization and establish peer level relationships within the client organization
Establishing operational performance goals
Work with the Sales, Client Relationship managers & Migrations team to provide support/oversight for new/ additional off shoring opportunities
Put control measures in place to ensure adherence to budget and cost control
This position is responsible for Operations Key responsibilities include:
Formulation and execution of capacity and staffing plans based on medium term business forecast
Negotiating and finalizing SLA’s with the Client - contract negotiation
Implementing revenue and cost plans
Establishing a review/ reporting mechanism with the Client
Developing and approving incentive plans
Identify and champion black belt improvement projects
Review the progress of attrition action plans and check effectiveness
Provide leadership to team of Managers, Asst. Managers and Executives
Ensure compliance to all internal and client requirements like SOX, BS7799, ISO etc.
The Performance parameters include:
Client satisfaction (15%)
Revenue and costs (40%)
Process Improvement (10%)
Employee satisfaction (10%)
Attrition management (25%)
The weightages may change from time to time depending on business requirements
Any other essential function that may occur from time to time as directed by the Supervisor
8 Years experience in people management
from BPO background preferably
Salary: R500000 to R1000000
RTA Reference No: 2107848407 | Cape Town, South Africa | Posted on: 18 July 2022
We currently looking a RTA Data Analyst for our site in Cape Town
Description
Utilising Excel to analyse Workflow data to assist with efficiency within the Contact centre
Runs and analyses reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals
Completes root-cause analysis to determine and quantify reasons for planned variance and recommends changes to enhance accuracy and effectiveness
Responds to escalated issues and ad-hoc requests
Exception management on WFM tool along with real time management of all queues.
Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position
Qualifications/Education and other skills requirement -
Graduate
Call centre experience , RTA role Preferential
Basic understanding of workforce management/Shrinkage/Avaya/WFM tool concepts.
Ability to prioritize workload, meet deadlines and perform multiple tasks
Excellent communication skills
Good mathematical, Logical and analytical skills
Problem solving attitude and attention to detail.
Quick learner, positive attitude
Good excel skills
WFM Tools
Salary: R14 to R21
Validation Lead: Qualification - Pharmaceutical Reference No: 913148560 | Cape Town, South Africa | Posted on: 18 July 2022
Qualifications Required:
Degree or diploma in Engineering / Natural Sciences / Microbiology or equivalent.
Necessary Experience and Industry Accreditation
At least 5 years’ experience in pharmaceutical/ biotech manufacturing industry.
At least 1 to 2 years’ experience at junior to Senior Management level.
Experience in quality management systems within a cGMP facility.
Good Engineering Practice and understanding of ISPE guide.
Key Duties and Responsibilities
Management and mentorship of Senior Validation Scientists, Validation Scientists and Validation Interns.
Ensuring that Validation requirements are achieved at the required quality and regulatory levels (Company, SAHPRA, WHO, pharmacopoeia) and within the agreed timeframes.
Conduct section planning and execute activities within own scope of accountability.
Ensure adequate capacity planning and performance delivery in line with strategic, tactical and operational plans.
Role profiling, goal setting and performance management of Validation staff within the section.
Review and/or update high level validation and qualification guidance documents, such as VMP, VPs, SOPs.
Attend and participate on technical and projects strategic meetings/discussions involving internal and external stakeholders.
Ensure execution of routine qualification activities i.e. Equipment / Utility / Facility, Systems, CSV and Data Integrity.
Review and approves protocols and reports for all qualification activities based on company standards/guidelines, procedures, and
Industry current practices.
Reporting on key operations, critical numbers and key performance indicators that impacts the section’s short, medium- and long-term objectives.
Conduct effective and comprehensive costing, budgeting and expense management for own section, taking all overlapping site activities into consideration.
Lead own section’s transition into commercial operations and mind-set as well as managing efficiencies, reducing wastage and contributing to overall profitability.
Assist in Process Development activities including Process Validation, Cleaning Validation and Cold Chain.
Participate in Process Automation and Data Management activities including Data Integrity and CSV.
Ensure execution of qualification processes: FAT, Commissioning, SAT, DQ, CIA, SLIA, IQ, OQ, PQ and PRQ as per defined timelines and cGMP and report timeously on qualification progress and status to the Validation Manager.
Ensure and or assist system/ equipment owners with identifying maintenance and calibration requirements.
Ensure relevant OOS and OOT investigation non-conformances/ deviations, change controls and CAPA’s are initiated and completed.
Tracking and expediting the review and sign-off of validation documentation.
Writing / guiding the writing of departmental procedures required for qualification.
Represent Validation department during internal and 3rd party audits wrt qualification requirements by interacting with auditors.
Ensures compliance in accordance with the Medicines and Related Substances Act 101 of 1965 and the Pharmacy Act 53 of 1974, and the organization’s policies, procedures, and other applicable laws.
Identify and report any potential risks associated to the qualification activities and address all QMS actions.
Continuously build and support a sound quality assurance culture aligned to cGMP within the company.
Salary: R750000 to R850000
Validation Lead: Process - Pharmaceutical Reference No: 3710163345 | Cape Town, South Africa | Posted on: 18 July 2022
Qualifications required:
Degree or diploma in Engineering / Natural Sciences / Microbiology or equivalent.
Necessary Experience and Industry Accreditation/Knowledge
At least 5 years’ experience in pharmaceutical/ biotech manufacturing industry.
At least 1 to 2 years’ experience at junior to Senior Management level.
Experience in quality management systems within a cGMP facility.
Key Duties and Responsibilities
Management and mentorship of Senior Validation Scientists, Validation Scientists and Validation Interns.
Ensuring that Validation requirements are achieved at the required quality and regulatory levels (Company, SAHPRA, WHO, pharmacopoeia) and within the agreed timeframes.
Conduct section planning and execute activities within own scope of accountability.
Ensure adequate capacity planning and performance delivery in line with strategic, tactical and operational plans.
Role profiling, goal setting and performance management of Validation staff within the section.
Review and/or update high level validation and qualification guidance documents, such as VMP, VPs, SOPs.
Attend and participate on technical and projects strategic meetings/discussions involving internal and external stakeholders.
Assist in execution of routine qualification activities i.e. Equipment / Utility / Facility, Systems, CSV and Data Integrity.
Review and approves protocols and reports for all process validation activities based on company standards/guidelines, procedures, and
Industry current practices.
Reporting on key operations, critical numbers and key performance indicators that impacts the section’s short, medium- and long-term objectives.
Conduct effective and comprehensive costing, budgeting and expense management for own section, taking all overlapping site activities into consideration.
Lead own section’s transition into commercial operations and mind-set as well as managing efficiencies, reducing wastage and contributing to overall profitability.
Ensure execution of process validation activities including Process Development, Process Validation, Cleaning Validation, Cold Chain and Ongoing Process Verification.
Participate in Process Automation and Data Management activities including Data Integrity and CSV.
Report timeously on validation progress and status to the Validation Manager.
Ensure and or assist system/ equipment owners with identifying maintenance and calibration requirements.
Ensure relevant OOS and OOT investigation non-conformances/ deviations, change controls and CAPA’s are initiated and completed.
Tracking and expediting the review and sign-off of validation documentation.
Writing / guiding the writing of departmental procedures required for qualification.
Represent Validation department during internal and 3rd party audits wrt process validation requirements by interacting with auditors.
Ensures compliance in accordance with the Medicines and Related Substances Act 101 of 1965 and the Pharmacy Act 53 of 1974, and the organization’s policies, procedures, and other applicable laws.
Identify and report any potential risks associated to the process validation activities and address all QMS actions.
Continuously build and support a sound quality assurance culture aligned to cGMP within the company.
Salary: R750000 to R850000
German-speaking Sales & Business Development Representative Reference No: 1555071094 | Cape Town, South Africa | Posted on: 18 July 2022
The Sales & Business Development Representative is a business-to-client support role which involves representing their services to existing clients, maintain client accounts, upgrades of services and products and further business development.
All levels of expertise are required from freshers to experience Customer Experience professionals
Do you tick these boxes?
Are you a young, ambitious, dynamic individual?
Have you freshly graduated, or first/second jobber?
Do you possess any tertiary education: A degree or diploma?
Do you have excellent communication skills?
Are you well organized/able to multi task?
Do you have full computer literacy
Do you possess a valid work permit for SA?
Are you business-level fluent in German (written and spoken)
Salary: R10000 to R20000
Reservations Consultant Reference No: 4134329916 | Cape Town, South Africa | Posted on: 18 July 2022
Building relationships is vital. Your role will be to maximize hotel profitable revenue, ensure day to day procedural operations completion and that guest satisfaction is achieved.
Minimum Qualifications / Experience / Skills
5 Years of experience in the hospitality Reservations operations
Ability to effectively communicate with others in English (written and spoken)
Proven experience in a Reservations position, ideally within a hospitality environment
Good leadership skills with a hands-on approach
Ability to work individually and as part of the Team
Skilled with Microsoft Office software, especially in Excel
Key Roles Responsibilities and Competencies Required
Answer telephone enquiries in a warm friendly tone-manner
Accurately process bookings, cancellations and sending confirmations
Accurately checking availability of required services to avoid overbookings
Responding to bookings from all Online distribution channels and platforms
Knowledgeable of Online portals extranets such as Booking.com, Expedia etc
Ensure web site booking process is maintained up-to-date and functional
Promote specials on various platforms that is being advertised by the Company
Follow up Provisionals and ensuring payments are received prior arrival
Preparing and sending 10 Day Weekly Arrivals listing once every week
Adhere to email turnaround times
Liaise within the Team and Properties regarding special requests, dietary requirements or any special needs clients have
Booking of extra services such as Transfers and Tours
Maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution
Ensures that all Month-end Revenue reports are accurately produced and processed
A positive, adaptable and communicative personality
Ability to handle multiple challenging priorities and assignments
Ensures that budget targets are consistently achieved within the Team
Strong Attention to Detail and Innovation for Results
Salary: Negotiable
Lead Black Belt Reference No: 2515071843 | Cape Town, South Africa | Posted on: 18 July 2022
Job title: Lead Black Belt
Job Description:
Reporting to the Director, the post holder will be responsible for successful delivery of all Lean Six Sigma projects that they have been assigned within the allocated budget, resource and time constraints, i.e.: -Responsible for the day to day management of a Continuous Improvement Team of Lean practitioners.
Leading and managing the Continuous Improvement Team including all necessary appraisals, performance reviews, support and coaching.
Project management of Lean projects utilising the DMAIC system to ensure effective outcomes and appropriate governance.
Team support and facilitation, conflict management, recognition, coaching and mentoring.
Gaining appropriate project commitment through Stakeholder analysis, Communications plans, influencing strategy, Visioning, SWOT etc.
Project definition through all project charter elements; Business Case, Scope, Problem and Goal Statements from baseline.
Idea Generation, sorting and prioritisation to ensure the best use of resources to deliver projects.
Identification and segmentation of customer demand, gathering Voice of the Customer, developing CTQs, identifying their Moments of Truth and benchmarking.
Ensuring that all projects are correctly recording the current process through appropriate techniques including SIPOC, process mapping, functional deployment / swim lane maps.
Developing techniques to assure effective workplace and process management including standard operating procedures or documentation including operational measurements and response plan.
Defining and implementing appropriate methods to assure process robustness and success including FMEA and pilot tests.
Identifying obstacles to process flow and techniques to improve it such as Value added / Non-VA analysis, 8 wastes, Process measurements including cycle time, touch time and take time.
Embedding techniques to assure effective workplace and process management including 5S, visual management, etc.
Implementing methods to assure process robustness and success including future state mapping
Minimum Criteria:
5 years + experience in the Black belt (Continuous Improvement)
Accredited Lean Six Sigma Black Belt.
Skilled at using the DMAIC process and the associated tools and techniques.
Excellent communications and stakeholder management skills.
Demonstrable experience in leading projects and large scale change, preferably within a contact centre environment.
Experience of successfully leading teams to deliver challenging projects to deadlines.
Experience of leading, managing and developing teams and team members.
Experienced user of process modelling tools (e.g. Microsoft Visio).
Good skills with Microsoft Office tools Excel, Word and PowerPoint
Holds a relevant professional body qualification/accreditation (e.g. MSP or Prince2)
Email your CV to James@abcworldwide.com
Business WhatsApp: 0604566323
Salary: R70000 to R100000
Business Developer Manager Reference No: 557002964 | Johannesburg, South Africa | Posted on: 15 July 2022
PurposeThe business development manager (BDM) is often the first point of contact a new potentialclient will have with a business when they are seeking information on the products andservices the company provides. They develop sales in new sales territories and retain theirassigned existing clients.
Location : Houghton Estate, Johannesburg
Span of Control:• Between 8 and 20 people reporting to this position (depending on the branch)
Competencies required• Coaching skills• Directing, understanding and interacting with people• Ability to work in a pressurized environment and meet deadlines• Establishing rapport• Showing composure• Team work• Making decisions• Resolving Conflict
Requirements
Managerial / Supervisory experience• Minimum of 3 years’ experience in a sales or marketing leadership role within theinsurance/financial services industry• Proficient in MS Office• Ability to manage complex projects and multi-task• Excellent organizational skills
QUALIFICATIONS
• Matric /Grade 12• Business related qualification• FAIS Credits (min 30 credits in short term insurance if date of first appointment is before 2010); or if date of first appointment is on or after 01/01/2010, a full recognised qualification as per the FSCA qualification list• FAIS Regulatory examination for Representatives (RE5) and (RE1) for Key Individual• If you are registered for one Class of Business (Personal or Commercial) you are required to have 12 CPD (continuous professional development) points.If you are registered for two Classes of Business (Personal plus Commercial), you are required to have 18 CPD points.
Salary: R30000 to R50000
Service Manager Reference No: 763103963 | Johannesburg, South Africa | Posted on: 15 July 2022
ROLE PURPOSEThe Service Manager is responsible for the implementation of the strategic plan and to manage and monitor the performance of Service consultants. The SM will also ensure that client relationships are maintained and developed with the aim of retaining the correct calibre of clients on the book for as long as possible and reducing the risk of high loss ratio clients or high claimants to the business.
QUALIFICATIONS• Matric /Grade 12• Business related qualification• FAIS Credits (min 30 credits in short term insurance if date of first appointment is before 2010); or if date of first appointment is on or after 01/01/2010, a full recognised qualification as per the FSCA qualification list• FAIS Regulatory examination for Representatives (RE5) and (RE1) for Key Individual• If you are registered for one Class of Business (Personal or Commercial) you are required to have 12 CPD (continuous professional development) points.If you are registered for two Classes of Business (Personal plus Commercial), you are required to have 18 CPD points. EXPERIENCE• 5 Years' experience in Servicing within Short Term Insurance• 2 - 3 Years' experience in Managing staff in a short-term industryKnowledge in managing a diverse team• Extensive knowledge of the Short-Term Insurance Industry• Thorough understanding of business principles/practices
Salary: R20000 to R50000
Sale Marketer Reference No: 2779447331 | Cape Town, South Africa | Posted on: 15 July 2022
Sales – Marketer
Mon – Fri from 08h00am till 16h00
Location: Northern Suburbs
Shift: 8am – 3:45pm (Mon-Fr)
We Currently looking a Sales Marker that is able to obtain sponsorships from businesses and individuals
Duties:
Outbound calls communicating with Investors and Donors (companies and individuals) and make sales
Creating Brand Awareness to stimulate donors and sales
Lead Generation
Requirements:
Matric (NQF4)
Diplomas/Certificates/Degrees advantageous
sales experience min 2 years
Good Competency with Office, Internet and Mailing Systems
Well spoken, have good command of English
Afrikaans would be an advantage
Bubbly Vibrant Character
Determination and Drive
Salary: R6000 to R9000
Direct Sales Consultant Reference No: 454314371 | Cape Town, South Africa | Posted on: 13 July 2022
Position: Direct Sales Consultant (Insurance)
Please forward your CV to – melanie@abcworldwide.com
Job Requirements:
Short-Term Insurance (car, home and household contents)
At Least
Sourcing own leads
Office and road (face to face)
Strong sales hunter ability and customer service orientated
Must be a strong communicator
FAIS and RE 5
Client offers:
Monday to Friday
Salary – R15 000 – R18 000 (Commission Uncapped)
Benefits – Medical Aid and Provident fund
Requirements:
Must be a South African citizen
Must have Matric
Must have 2 years’ experience in sales
Must be ITC clear and Criminal clear
Must have license/own vehicle
Salary: R15000 to R18000
Salesforce Engineer Reference No: 2095085510 | Cape Town, South Africa | Posted on: 12 July 2022
As a Salesforce Engineer , your responsibilities will include, but will not be limited to:
Lead the end-to-end process for Salesforce system administration and software development, from requirement gathering sessions with business leads, to design, development, documentation, testing, release of new features, and bug resolution for released feature sets
Analyse changes to Salesforce that are often complex, interrelated, and cut across multiple platforms, to fulfill complicated requirements and improve performance
Code review other developers working on the team working in Salesforce
Closely partner with business stakeholders to conduct User Acceptance Testing (UAT) and sign off on successful implementations of features
Collaborate with Head of Technology and Salesforce Manager to collect feedback, priorities, and ideas on Salesforce and translate these into a product roadmap for our Salesforce org
Use ClickUp to create and successfully translate business requirements and their acceptance criteria, as well as manage backlog of requirements prior to development of the product’s features and functionalities
Develop technical design specifications, deployment guide, release notes user guide documentations required for new in-house developed features or for Salesforce application (or 3rd party apps) features
Maintain a governance model and change management process for Salesforce
Continuously look for opportunities to optimise existing Salesforce code to improve overall performance
Keep up to date with all new Salesforce & Kaptio features by attending educational workshops; reviewing release notes; establishing personal networks; participating in Salesforce trailblazer community groups
Requirements
Our ideal Salesforce Engineer will possess:
BS, MS or Certificate Degree in Computer Science or related fields
3+ years of professional programming experience as a software engineer/ developer
2+ years of demonstrated experience developing solutions on Salesforce technical stack using the following platform components and languages:, Apex, Flow, Lightning Web Components, Lightning Aura Components, Visualforce, SOQL/SOSL, API
2+ years of prior experience working as part of collaborative, interdisciplinary team to deliver web-based products on time and on budget
1+ year deployment pipeline experience
Demonstrated experience working with complex product development life cycles and schedules, in a high-functioning, fast-changing, and collaborative environment, from idealization through to MVP
Strong problem solving skills and willingness to roll up one’s sleeves to get the job done
Salary: R30000 to R50000
External Sale Consultant Reference No: 1402969338 | Cape Town, South Africa | Posted on: 11 July 2022
Duties & Responsibilities
Face to Face external sales
Regular professional communication with stakeholders (Clients/Customers)
Meeting clients for meetings
Sell company products
Headhunt customers
Managing new client development acquisitions
Competencies
Assertive: goal-oriented, competitive, decisive, controlling
Amiable: patient, friendly, open to challenges, calm, often good listeners who ask many questions and seek strong personal relationships
Expressive: Face people-pleasing, convicted, colorful, persuasive, spontaneous, intuitive, enthusiastic
Analytic: fact-driven, formal, serious, direct, patient, prepared
Communication: good pronunciations, able to keep conversations, able to speak clearly to diverse groups. English
Must have:
Own Car
Car License
Matric
2 and above years experience in direct face to face external sales (Preferably in insurance or finance field)
Salary: R15000 to R18000
Head Pastry Chef Reference No: 1190670899 | Cape Town, South Africa | Posted on: 04 July 2022
IDEAL CANDIDATE / REQUIREMENTS
Very creative
Pastry is your first love
Must be experienced in French-style pastry
Must have their own transport
Willing to go the extra mile
Salary: Negotiable
Sales Consultant Reference No: 2318988908 | Cape Town, South Africa | Posted on: 30 June 2022
Position: Sales Consultant (Insurance)
Based in Bellville
Please forward your CV to – melanie@abcworldwide.com
We are searching for driven, hungry candidates that are completely sales driven in the insurance industry!!!
Main Responsibilities:
Selling short or long-term insurance telephonically
Achievement of sales targets and objectives
Adherence to Quality and Compliance processes to minimize business risk
Manage your quality & compliance against benchmarks to minimize business risk, with the client in mind
Maintain optimal operational efficiencies based on productivity measures
Adapt and change to fit in with changing business operational requirements
Build and maintain good client relationships
Managing information regarding new products, rate changes, rulings, training updates etc.
Keep abreast of developments and trends in the industry – self learning
Ensure commitment to the FAIS Fit & Proper qualification requirements
Client offers:
Monday to Friday
Salary – R12 000 plus commission
Requirements:
Must be a South African citizen
Must have Matric
Must have 2 years’ experience in sales
Must be ITC clear and Criminal clear
Must have a clear accent
Salary: R12000
Transitions Manager - International BPO Reference No: 48506209 | Cape Town, South Africa | Posted on: 21 June 2022
Basic Function
The incumbent will be responsible for leading Transitions anywhere from across our global footprint. The candidate should have an in-depth knowledge of Transitions
The incumbent will be responsible in ensuring that the Transitions are successful. In addition to enabling seamless Transitions, the incumbent will also be responsible for building capability of the Transitions function, bring thought leadership to the table that improves Transitions set up and implementation
The incumbent will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the Transitions of a specific client engagement as the Lead when an opportunity translates into new business
Essential Functions
Will execute transition of processes with end-to-end accountability
Consultants in this practice will be required to work closely with our clients on onsite projects
Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility
The job will involve extensive interaction with business users, senior management and IT personnel
To lead client engagements, ensuring consistent service delivery
Business development in select accounts
Primary Internal Interactions
Transitions Reviews: Program Leads, Transitions Managers, Operations Leads, Operations Managers, Quality and PE team
Solutioning and implementation design: BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case-by-case basis
Training and Development: Program Leads, Transitions Managers, Training function, external vendors as needed
Primary External Interactions
The primary external interactions of the incumbent will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and Transitions capabilities, and transition selected processes.
SKILLS
Technical Skills:
Analytical skills
Problem solving skills
BPO industry knowledge, including understanding of enabling functions (technology, pricing) and operating environment
Domain knowledge in specific vertical
Process Specific Skills:
Project management skills
Soft Skills (Minimum):
Communication skills – ability to engage with clients as well as internal stakeholders and convince them about the proposed idea, solution
Self-starter – there are no rigid boundaries in terms of the level of innovation that can be brought, and the incumbent will have to have the ability to be self-motivated to pursue and explore different avenues to come up with the optimum solution
Education Requirements
Graduate / Postgraduate in any stream
PMP, PgMP certification (preferred)
Work Experience Requirements
10+ years of experience, most of which should be in BPO environment
3+ years of the BPO experience should be in Transitions
Should have hands-on experience of migrating processes
Program Management experience of a small to medium size engagement
Valid (10 year / 5 year) US &/or UK Visa will be an added advantage
Salary: R50000 to R65000
Head of Talent Acquisition Reference No: 3670494760 | Cape Town, South Africa | Posted on: 07 June 2022
JOB BRIEF
We are looking for a Talent Acquisition Lead to design and implement recruiting strategies for our SA operations.
Roles and Responsibilities include:
Building talent pipelines
Leading all sourcing strategies
Managing external partnerships with colleges, job boards, agencies and HR software vendors
RESPONSIBILITIES
Build talent pipelines for current and future job openings
Lead all sourcing strategies
Manage external partnerships with colleges, job boards, agencies etc.
Implement online and offline employer branding activities
Prepare and review annual recruitment budget
Oversee all stages of candidate experience (including application, interviews and communication)
Forecast hiring needs based on business growth plans
Manage, train and evaluate team of recruiters
Participate in and host recruitment events to drive awareness of our company
Develop a network of potential future hires (e.g. past applicants and referred candidates)
Measure key recruitment metrics, like source of hire and time-to-hire, quality of hire etc.
SKILLS REQUIRED
Proven work experience as a Talent Acquisition Lead or similar role
Demonstrable experience managing full cycle recruiting and employer branding initiatives
Solid understanding of sourcing techniques and tools (e.g. social networks, industry sources etc)
Hands-on experience with Applicant Tracking Systems (ATSs) and HR databases
Good team-management abilities
Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners and candidates)
This is an office-based role.
Salary: Negotiable
Groups and Incentives Operations Manager Reference No: 1135122448 | Johannesburg, South Africa | Posted on: 03 June 2022
KEY OUTPUTS
Clients Guests and Suppliers
Be on call for any major emergencies and immediately alert the client and Regional Touring Manager
Constantly re-evaluating internal processes, eliminating any re-work to ensure the smooth, effective and efficient functioning of the team
Actively work at improving information flow to all key Suppliers via the MOS
Ensure all client and/or guest complaints are replied to immediately and follow process of informing Guest Feedback and ensure Regional Manager Touring copied on all relevant correspondence
Assisting consultants in advising clients on all product related queries
Actively checking the MOS on files
Negotiate preferential rates with suppliers and specialised terms for group bookings
Implement secondary buying with the groups team to increase
Must be able to do on-site inspections with Clients and assist with traveling groups
Help prepare and support all operations of traveling files
Assist with compilation of gifting, filing, welcome notes
Ensure all country travel restrictions are taken into account in planning and executing of groups traveling
Assist in all administration required for adhering to travel restrictions and paperwork are in place and done for each guest
Ensure administration Covid 19 protocols are in place for traveling groups
People
Managing a team of groups consultants when the G&I Sales Manager is on leave or travelling
Hands on management and checking of all files to ensure all quality control measures are in place and the operations of the itinerary pre trip and during trip and post trip go according to operating procedures
Ensure emergency duty reports are submitted each Monday and any issues are followed up and action taken and outcome reported to Regional Manager Touring
Finance
Ensure through strong commercial focus that all files are profitable and that margins remain in line with company guidelines and immediately bring to attention of G&I Sales Manager any errors resulting in loss of margin through consultant or supplier error
Month end processes and procedures to be complete accurately and timeously complying too the month end time table
Support and communicate with accounts teams to ensure debtors are collected timeously and inform Regional G&I Sales Manager, Manager Touring and Sales Director/Sales Manager of any potential bad debt
Back buy opportunities are created to increase the Margins where possible
KNOWLEDGE REQUIRED
Extensive knowledge of Tourplan, alternatively, another reservations system
In-depth geographical, logistical and product knowledge of South, Southern and East Africa
Previous management and/or supervisory experience
Extensive sales experience in the groups and incentives area of the market
QUALIFICATIONS REQUIRED
4 - 5 years management or supervisory experience in the hospitality/tourism industry (inbound tour operating)
Minimum of 7 years inbound experience at a senior level in the hospitality/tourism industry
SKILLS REQUIRED
Good understanding of terms and conditions, product knowledge, general knowledge, third party and company Product destinations
Understanding of travel industry channels
E-commerce (Booking platforms e.g. Takealot)
Social Media Platforms (Facebook, Twitter, Instagram, Trip Advisor)
Excellent computer skills including:
Tourplan advantageous
ESS is essential
GIS, WETU, Maximizer
MS Office applications such as Word, Excel, Visio, PowerPoint and Outlook
Other related systems such as the Availability and Web Reporting Portal
New business development
Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses
Understanding and knowledge of the different markets in which the company operates in
Relevant understanding of Business to create and formulate a strategy and make commercial decisions
Sales process and methodologies
Problem-solving skills
Negotiation skills
Experiential Creativity (Crafting Experiences)
Yielding
Guest/Client Delight
Financial analysis, modelling and management
PRESONAL ATTRIBUTES
Excellent communication skills (E.g. verbal, written, reporting and body language)
Time management
Teamwork and interpersonal skills
Conflict management and resolution
Attention to detail
Administration and organization skills
Event coordination and set up requirements
P-drive Navigation
Paper filing
Paperless filing
Printing and binding of documentation
Speed Reading and Typing
Project management
Memory Skills
Self-Awareness
The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, and have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable.
Salary: Negotiable
Touring Creditors' Administrator Reference No: 3511579762 | Johannesburg, South Africa | Posted on: 26 May 2022
KEY OUTPUTS
Accounts Payable
Preparing accurate reconciliations of creditors statements to invoices received for review and payment
Preparing and accurate processing of pre-payment and non-term creditors
Processing of touring and non-touring payments
Loading all payments for authorization on various banking platforms
Allocating payments accurately to creditors ledger on Tourplan
Preparing and sending remittance advices and proof payments to relevant stakeholders
Liaising with creditors and reservations managers and consultants and all other relevant parties
to resolve any queries in a courteous, efficient and timely manner
Ensure that all invoices are filed correctly
Checking and processing Third Party Barters
Ensuring that valid tax invoices are received
Ad hoc duties as needed
KNOWLEDGE REQUIRED
Minimum 3 years’ experience within similar role
Creditors processing and management – accurate reconciliation to supplier statements
Sound accounting knowledge, i.e. General Ledger and Journals
Competency to work in MS Windows, MS Office - Excel
Tourplan knowledge would be advantageous
Knowledge of Foreign Currency transactions
SKILLS REQUIRED
Attention to detail
Determination and patience
Excellent time management
Excellent communication skills
Excellent organization skills regarding documentation and filing
The successful candidate must be:
A team player
Deadline driven and able to work under pressure
A positive, collaborative and energetic self-starter who takes initiative and is proactive
There are 2 roles available, 1 x permanent and 1 x 4-month contract.
Salary: Negotiable
Provincial Manager - KZN Reference No: 3056674549 | Johannesburg, South Africa | Posted on: 24 May 2022
Department: Retail Sales
Reporting To: Head of Retail Sales and Distribution
Location: Durban Central, KZN
JOB PURPOSE
Responsible for developing and managing business operations to increase sales, profitability, market share, customer and employee satisfaction by directing, coordinating and monitoring all sales, branch operations and personnel development activities.
FORMAL QUALIFICATION REQUIRED
Business Degree and FAIS Compliant. RE qualified
Passed RE1 and Registered as a K1, an advantage
WORKING REQUIREMENTS AND KNOWLEDGE
6 to 12 years’ experience in Sales of Insurance products
2 to 5 years’ experience in managing and motivating a Sales team
KEY RESPONSIBILITES
Formulate Sales strategies and roll-out campaigns across the region
Drive the Sales of all Insurance products
Ensure maximum penetration of Insurance products across all channels and clients
Build strong relationships with key stakeholders in the Group and externally
Participate in relevant Provincial events and deliver best practices
Analyse data on competitors, pricing, trends and identify gaps
Compile up-to-date Sales Reports on the Province
Lead, motivate and manage a team to achieve and exceed sales targets
Foster a great team environment. Manage all HR, Recruitment and Performance aspects
Ensure that Compliance and regulatory aspects are adhered to
BEHAVIOURAL COMPETENCIES, SKILLS & ATTRIBUTES
Customer Focus, Customer Service
Verbal Communication, Informing Others
Process Improvement, Problem Solving
People Skills, Teamwork, People Management
Managing Processes, Emphasizing Excellence
Should you wish to apply for this position, please email your latest CV and motivation to miriam@abcworldwide.com
Salary: Negotiable
German Candidates Required Reference No: 4194992447 | Cape Town, South Africa | Posted on: 20 May 2022
Hello to the German community in South Africa
Did you know, ABC Worldwide is the leading recruitment agency in SA for placing foreign language candidates into any type of profession? We have MANY German clients who come to us as we have the biggest database of German candidates.
I am looking for new candidates to join our database.
Please send your CV to me: diane@abcworldwide.com
We are constantly getting in new roles and need more people
Salary: Negotiable
GAP Cover Sales Consultant Reference No: 2364626247 | Cape Town, South Africa | Posted on: 20 May 2022
Urgently looking for GAP Cover (Medical AID) Sales Consultant.Who are we? Financial Service Industry that is dedicated to supporting, growing and empowering clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly. This role is within the financial planning business, which comprises a large force of both tied and independent intermediaries as we as the staff who support them. We are dedicated to meeting the financial needs of our clients. Our vision: We aspire to be the best at building enduring relationships by connecting clients through intermediaries and directly. We create sustainable value by attracting new clients, supporting ongoing client engagement and providing adaptive solutions designed to answer life's financial questions. Ultimately, we grow and protect wealth.
What will you do?
Perform outbound dialing on specified campaigns as contracted
Handle online applications received via the website
Contact interested clients and present the product to the client
Achieve contracted performance targets
Submit applications for fulfillment
Maximize business opportunities
Quality delivery /Recorded customer information
Ensuring ongoing business relationships with clients
What will make you successful in this role?
Qualification & experience
Grade 12 qualification
2 years inbound/outbound experience in a call centre environment
1 year medical aid gap cover experience preferable
Clear criminal and credit record
Knowledge and skills
Good understanding of Financial Services Industry related legislation and regulation
Fluent in both English and Afrikaans
Commitment to the FAIS Act and meeting Fit & Proper qualification requirements
Willingness to work overtime
Personal qualities
Selling skills
Computer literacy
Communication skills
Planning and organising
Building and maintaining relationships
Treating Customers Fairly
Initiative
Continuous learning
Tenacity
Decision making
Problem solving
Core Competencies
Cultivates innovation - Contributing independently Customer focus - Contributing independentlyDrives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently
Build a successful career with us We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Life and Savings, Investment Group, Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.
Salary: R12000 to R12500
Senior PHP Engineer Reference No: 3406698345 | Cape Town, South Africa | Posted on: 19 May 2022
We are on the lookout for a full-time Senior PHP Engineer to join our development team.
Our ideal Senior PHP Engineer will be proficient in Laravel and share our passion for technology and making a difference in South Africa. We are seeking a problem-solver with 5+ years of experience as a software developer who has great communication skills and a can-do positive attitude.
As a Senior PHP Engineer, you will be involved in the entire product lifecycle including the design, development, deployment and maintenance of new and existing features and responsible for developing and maintaining functional and stable web applications. You'll be our go-to person for all PHP projects and you'll be an integral part of the Technology team.
If you are a motivated, ambitious PHP software developer, have a track record of building high performing and secure web applications and are ready for a new challenge in an egoless environment, this role is for you.
As a Senior PHP Engineer, your responsibilities will include, but will not be limited to:
Write clean, well-designed code following industry best practices
Develop and maintain cutting edge web-based PHP applications
Refactor, optimise and improve the existing codebase for maintenance and scale
Collaborate with Product Management and other stakeholders within Engineering (Frontend, UX, etc.) to maintain a high bar for quality in a fast-paced, iterative environment
Troubleshoot, test and maintain web applications and databases to ensure performance and functionality
Solve complex performance problems and architectural challenges
Perform code/peer reviews for other members in the team
Write code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintain and advocate for these standards through code reviews
Create and maintain documentation throughout the development process
Contribute to all phases of the development lifecycle
Advocate for improvements to product quality, security, and performance.
Recognise impediments to our efficiency as a team ("technical debt"), and propose and implement solutions
Use test-driven development and acceptance tests to ensure feature quality
Keep up to date with new trends and best practices in web development
REQUIREMENTS
Our ideal Senior PHP Engineer will possess:
Previous working experience as a PHP Software Developer for 5+ years
Certificate or Bachelor’s degree in Computer Science, Engineering or a similar relevant field (preferred but not essential)
Proficient in PHP, HTML5, JavaScript, JQuery
Experience with PHP MVC frameworks like Symfony/Laravel
Knowledge of object-oriented PHP programming
Excellent relational database skills with MySQL
Good working knowledge of Git
Excellent knowledge and understanding of API development and accompanying processes
Experience with building restful JSON web services
Experience with cloud infrastructure providers, preferably AWS
Excellent verbal and written communication skills
Strong analytical, problem-solving skills and willingness to roll up one’s sleeves to get the job done
Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organisational problems and propose thorough iterative solutions
Experience with performance and optimization problems and a demonstrated ability to both diagnose and apply preventative measures
Positive and solution-oriented mindset
Experience owning a project from concept to production, including proposal, discussion, and execution
Self-motivated and self-managing, with excellent organisational skills.
Demonstrated ability to work closely with other parts of the organisation
Knowledge of the following will be advantageous:
Experience with Symfony/Laravel-based CMS like OctoberCMS
Good understanding of Docker & container-orchestration technologies like Docker Swarm or K8s. ECS/EKS orchestration beneficial
Experience with the core services of the AWS eco-system, such as IAM, Security Groups, VPC, EC2, RDS, S3, Cloudfront, etc.
Experience with Unix/ Linux Based server environments and command line
Great understanding of Apache and/or NGINX
Salesforce Platform and Salesforce programming languages such as APEX and VisualForce
Agile and lean methodologies such as Scrum and Kanban
Please note that this position is only available to SA citizens & SA permanent residents and preference will be given to previously disadvantaged individuals.
BENEFITS
There’s a smorgasbord of added delights. With us, you would:
Join an award-winning team in an industry-leading company in African travel and help us shape the future of our industry;
Make an impact - for every 7 people we bring to Africa, we create one permanent job in the tourism industry;
Earn an attractive remuneration package including a competitive base salary, 3% pension fund and 20 days of paid vacation per year;
Hybrid work model – Enjoy the flexibility of working on-site and remotely part of the week;
When on-site (usually 2 days a week), carry out your craft in gorgeous offices in the heart of Cape Town - the world's most beautiful city;
Optional Health Insurance coverage with Essential Med;
Work under visionary leaders who encourage a family culture, open and direct communication and honest feedback;
Collaborate with a diverse and talented high-performance team;
Explore Africa - To share our glorious continent with the crash, we offer each of our employees exclusive access to the our online travel portal. With the keys to the Kingdom, you'll unlock travel deals for yourself, your family and your friends. You'll get to take advantage of rebates on activities, transport and accommodation, including our own destinations!
Should you wish to apply for this position, please email your latest CV and motivation to miriam@abcworldwide.com
Salary: Negotiable
Salesforce Engineer Reference No: 2960459589 | Cape Town, South Africa | Posted on: 19 May 2022
We are on the lookout for a full-time Salesforce Engineer to be the technical lead of our Salesforce team.
Our ideal Salesforce Engineer will be a Salesforce enthusiast and share our passion for technology and sustainable tourism. We are seeking a detail-oriented technologist who is ready for a challenge and will take our Salesforce platform to another level. As our Salesforce Engineer, you will be responsible for leading the development and deployment of new features and functionalities, as well as driving day to day maintenance of Salesforce, with constant re-prioritization and adjustments being made along the way. You will work on projects that impact the highest priorities of our technology roadmap and the business, while collaborating cross-functionally with multiple teams to deliver results that impact company-wide strategic goals.
The right candidate will thrive in a high-functioning, fast-changing, and collaborative environment. This is a highly visible role that not only requires a proven ability to develop and maintain Salesforce, but it will also require to perform code reviews for other developers on the team and to lead efforts to launch programs and custom solutions that use Salesforce.
As a Salesforce Engineer, your responsibilities will include, but will not be limited to:
Lead the end-to-end process for Salesforce system administration and software development, from requirement gathering sessions with business leads, to design, development, documentation, testing, release of new features, and bug resolution for released feature sets
Analyse changes to Salesforce that are often complex, interrelated, and cut across multiple platforms, to fulfill complicated requirements and improve performance
Code review other developers working on the team working in Salesforce
Closely partner with business stakeholders to conduct User Acceptance Testing (UAT) and sign off on successful implementations of features
Collaborate with Head of Technology and Salesforce Manager to collect feedback, priorities, and ideas on Salesforce and translate these into a product roadmap for our Salesforce org
Use ClickUp to create and successfully translate business requirements and their acceptance criteria, as well as manage backlog of requirements prior to development of the product’s features and functionalities
Develop technical design specifications, deployment guide, release notes user guide documentations required for new in-house developed features or for Salesforce application (or 3rd party apps) features
Maintain a governance model and change management process for Salesforce
Continuously look for opportunities to optimise existing Salesforce code to improve overall performance
Keep up to date with all new Salesforce & Kaptio features by attending educational workshops; reviewing release notes; establishing personal networks; participating in Salesforce trailblazer community groups
REQUIREMENTS
Our ideal Salesforce Engineer will possess:
BS, MS or Certificate Degree in Computer Science or related fields
3+ years of professional programming experience as a software engineer/ developer
2+ years of demonstrated experience developing solutions on Salesforce technical stack using the following platform components and languages:, Apex, Flow, Lightning Web Components, Lightning Aura Components, Visualforce, SOQL/SOSL, API
2+ years of prior experience working as part of collaborative, interdisciplinary team to deliver web-based products on time and on budget
1+ year deployment pipeline experience
Demonstrated experience working with complex product development life cycles and schedules, in a high-functioning, fast-changing, and collaborative environment, from idealization through to MVP
Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done
Knowledge of the following will be advantageous:
Experience integrating external applications with the Salesforce platform
Knowledge of source /version control tools such as Bitbucket, Git
Agile and lean methodologies such as Scrum and Kanban
Working knowledge of tools such as ClickUp or JIRA
FIT / tailor-made travel industry
Please note that this position is only available to SA citizens & SA permanent residents and preference will be given to previously disadvantaged individuals.
BENEFITS
There’s a smorgasbord of added delights. With us, you would:
Join an award-winning team in an industry-leading company in African travel and help us shape the future of our industry;
Make an impact - for every 7 people we bring to Africa, we create one permanent job in the tourism industry;
Earn an attractive remuneration package including a competitive base salary, 3% pension fund and 20 days of paid vacation per year;
Hybrid work model – Enjoy the flexibility of working on-site and remotely part of the week;
When on-site (usually 2 days a week), carry out your craft in gorgeous offices in the heart of Cape Town - the world's most beautiful city;
Optional Health Insurance coverage with Essential Med;
Work under visionary leaders who encourage a family culture, open and direct communication and honest feedback;
Collaborate with a diverse and talented high-performance team;
Explore Africa - To share our glorious continent with the crash, we offer each of our employees exclusive access to the our online travel portal. With the keys to the Kingdom, you'll unlock travel deals for yourself, your family and your friends. You'll get to take advantage of rebates on activities, transport and accommodation, including our own destinations!
Should you wish to apply for this position, please email your latest CV and motivation to miriam@abcworldwide.com
Salary: Negotiable
Data Engineer Reference No: 2084436385 | Cape Town, South Africa | Posted on: 19 May 2022
We aim to be Africa's ambassadors, and now, we are offering you the opportunity to join our Business Intelligence Team as a Data Engineer.
As the ideal candidate you will take ownership for ensuring the integrity of all information within the data warehouse as well as the accuracy of the processes used to populate the warehouse on a daily basis. You will be responsible for developing and maintaining existing ETL as well as provide operational BI support to the business.
As a Data Engineer, your responsibilities will include, but will not be limited to:
Designing, developing, testing, maintaining and documenting ETL procedures
Developing SQL scripts for ad-hoc requests and reports
Assisting in data management and data integrity initiatives
Understanding system workflows and documenting key data flows
Aligning Key Performance Indicators, reporting and analytics
Addressing reporting issues at root cause level
Refine and automate regular processes / scheduled jobs, track issues, and document changes
Continuously assess and document data quality
Manage new permissions requested and report on database access for users and application logins
Translating business needs into technical specifications
Improving existing BI tools and procedures
REQUIREMENTS
Our ideal Data Engineer will possess:
BA/Bcom/BsC in either Engineering, Info Systems, Computer Science or related field
2+ years’ experience with MSSQL & MYSQL
1-2 years of experience developing and maintaining ETLs and using Data Integration tools (e.g. Pentaho, Talend), or scripts
Experience querying data from a data warehouse and loading data into it
Experience obtaining data from diverse sources including APIs, RDBMSs, flat files, google sheets etc.
Basic understanding of programming languages (Java or Python)
Experience designing relational and non-relational data structures
Working experience with more than one database technology
Strong analytical and troubleshooting skills, including a proficiency for root cause analysis
Experience creating technical documentation
A collaborative and creative approach to solving business issues while working with partner teams
A self-starter with phenomenal problem solving and diagnostic acumen, and a strong analytical mind-set
Acute attention to detail and strong organisational skills in order to prioritise tasks and relay insights to members of the leadership team
The ability and eagerness to further develop the required skills through self-learning
Strong teamwork skills as well as the ability to work independently from team
Knowledge of the following will be advantageous:
Multidimensional design & modelling based on Kimball best practices
DWH architectures
Code versioning
Technical Documentation
Experience with Linux run levels and file system
Experience using Salesforce or NetSuite as a data source is desirable
Experience using Google suite
Please note that this position is only available to SA citizens & SA permanent residents and preference will be given to previously disadvantaged individuals.
BENEFITS
There’s a smorgasbord of added delights. With us, you would:
Join an award-winning team in an industry-leading company in African travel and help us shape the future of our industry;
Make an impact - for every 7 people we bring to Africa, we create one permanent job in the tourism industry;
Earn an attractive remuneration package including a competitive base salary, 3% pension fund and 20 days of paid vacation per year;
Hybrid work model – Enjoy the flexibility of working on-site and remotely part of the week;
When on-site (usually 2 days a week), carry out your craft in gorgeous offices in the heart of Cape Town - the world's most beautiful city;
Optional Health Insurance coverage with Essential Med;
Work under visionary leaders who encourage a family culture, open and direct communication and honest feedback;
Collaborate with a diverse and talented high-performance team;
Explore Africa - To share our glorious continent with the crash, we offer each of our employees exclusive access to the our online travel portal. With the keys to the Kingdom, you'll unlock travel deals for yourself, your family and your friends. You'll get to take advantage of rebates on activities, transport and accommodation, including our own destinations!
Should you wish to apply for this position, please email your latest CV and motivation to miriam@abcworldwide.com
Salary: Negotiable
German-Speaking International Assistance Coordinator (ACO) Reference No: 2827658261 | Cape Town, South Africa | Posted on: 17 May 2022
Our client is seeking German speakers to fulfil the position of International Assistance Coordinator (ACO).
Job Description
Communicate over the phone and via email with policyholders and a worldwide network of medical providers
Co-ordinate logistic arrangements locally and internationally to assist policyholders in medical or difficult travel situations
Work closely with medical professionals internally and externally
Job Requirements
German speaker with full professional fluency, also in English.
Pro-active and performing well under pressure
Flexible and open-minded to ongoing changes and training
Previous work experience in Medical Assistance, Insurances, Claims Handling or Tourism will be an advantage
Bachelor’s Degree or higher
Good computer user skills in Microsoft Office tools
SA Visa already in place
FSB registered – a big bonus
Hours
They operate local office hours (Monday – Friday 9am – 5pm) and 24/7 in various international projects in liaison with other centres around the world
Must be able to work in shift including some weekends and some evenings/nights per month
Should you meet all the requirements and wish to apply, please send your latest CV and motivation to diane@abcworldwide.com
Salary: Negotiable
German-Speaking Claims Handler Reference No: 1739242290 | Cape Town, South Africa | Posted on: 17 May 2022
Our client is seeking German & English speakers to fulfil the position of Claims Handler
Job Description
Claims services
Answering incoming phone and email enquiries
Communication & claims processing arrangements for medical insurance claims
Efficient "start to end" claims handling including data entry and invoice assessment
Provide friendly and outstanding customer service
Respond to enquiries in a timely and efficient manner
Work efficiently in a multi-lingual and multi-cultural team
Job Requirements
German speaker with professional fluency, also in English
Pro-active and performing well under pressure
Excellent attention to details
Flexible and open-minded to ongoing changes and training
Matric or higher
Strong computer user skills in Microsoft Office tools
SA VISA secured already, ideally
Advantageous
FSB registered – a big bonus
Previous work experience in Medical Assistance, Insurances, Claims Handling or Tourism will be an advantage
Hours
Local office hours (Monday – Friday 9am – 5pm)
Language Assessments
Please include a written paragraph in German (not using Google Translate) – introducing yourself
A verbal German assessment will be requested after contact has been made with the recruiter
Should you meet all the requirements and wish to apply, please send your latest CV and motivation to diane@abcworldwide.com
Salary: Negotiable
Business Development Manager Reference No: 1857362070 | Grahamstown, South Africa | Posted on: 17 May 2022
Business Development Managers
Our Telecoms company is urgently looking to fill x6 Business Development Manager positions in the Port Elizabeth area.
This is a sales position in our fibre to the business (FTTB) division and the ideal candidate/s should be a hunter with telecommunications and sales experience.Your CV must indicate what area you have worked in – we require experience in the technology background – specifically telecoms infrastructure or software – technical or marketing. We require candidates with this kind of background please.
Responsible for and not limited to:
Achieving sales Pipeline build Cold Calling, Prospecting and Networking to attend new business customer meetings per weekBe fully trained and knowledgeable in the telecoms product stackFollow Our Telecoms Academy or external courses as directed / required by the business on a regular basisSolution selling of key products to new customersProspecting and presentations to potential customersAbility to scope customized solutions to suit customer needsManaging the customer journey (customer relationship management)Sales & campaign planningManagement reporting – Accurate and efficient management of sales statistics and reports i.e.Weekly Pipeline reporting, forecasting, precinct or sales areas statistics …..Develops a business plan and sales strategy for the market that ensures attainment of yourpersonal and company sales goalsInitiate and coordinates development of action plans to penetrate new markets and PrecinctsEfficient management of workflow procedures within areas of operational responsibility
At least you must have:
2-year ICT industry experience3 years junior management experience3 years successful Corporate Direct Sales experience
Salary: Negotiable
Compliance Manager (Sub-Saharan Africa Region) Reference No: 3369824597 | Johannesburg, South Africa | Posted on: 12 May 2022
JOB DESCRIPTION
An opportunity exists for a Compliance Manager (Sub-Saharan Africa Region). The purpose of the role is to provide compliance and organizational advice to management and associates on compliance topics.
Duties may include but are not limited to:
Advice and Expertise
Provide compliance and organizational advice to management and associates on compliance topics;
Understand, and keep abreast of changes to, relevant local laws and regulations;
Implement local policies, guidelines, and procedures;
Cooperate and liaise with government authorities and where necessary, instruct and manage external legal counsel.
Compliance Risk Management
Identify and analyse compliance risks, with a focus on anti-corruption and anti-bribery, as well as carrying out measures to monitor and mitigate risks, for example third-party due diligence, risk assessments and audits;
Support local management to define/promote compliance goals on anti-corruption and compliance culture;
Support further development of the compliance management system.
Training/Communication
Design and conduct trainings on compliance topics;
Design and implement programs and initiatives to ensure awareness of compliance organization and topics, both internally and externally;
Ensure effective communication of compliance topics in general
Monitoring and Control
Review and monitor the compliance management system to ensure it meets the requirements under local laws;
Conduct and assist in compliance investigations, including recommending appropriate sanctions, disciplinary measures, or other consequences, and, if necessary, implementation of sanctions and measures;
Monitor and review effectiveness of compliance program
General
Undertake duties as and when assigned by Regional Head of Corporate Compliance
MINIMUM REQUIREMENTS
7+ years of experience in ethics and compliance, legal, risk management/mitigation, internal audit, or other similar governance areas preferably in a multi-national company;
Sound knowledge of and experience in the relevant regulations and laws, particularly relating to anti-corruption and anti-bribery;
Supervisory experience preferred;
Solid time management and organizational skills;
Ability to work under pressure and to manage multiple tasks in a dynamic corporate environment;
Excellent interpersonal and communication skills (fluent in English), with ability to communicate professionally with all levels within the organization;
Must be a self-starter and exhibit confidence and comfort with decision making, including disagreement with other stakeholders;
Certified Compliance and Ethics (CCEP) credentials would be an advantage;
Fully computer literate on MS Office / Outlook etc
PERSONAL CHARACTERISTICS
Integrity;
Value-driven;
Demonstrated record of proactivity and creative thought;
Strong analytical and problem-solving skills;
Willingness to travel both domestically and internationally up to 30% (subject to applicable COVID-19 measures)
QUALIFICATIONS
A Degree in legal studies, criminal justice, or related field is essential.
Being an admitted attorney is an advantage
Should you wish to apply for this position, please email your latest CV, certificates and motivation to diane@abcworldwide.com
Salary: Negotiable
Technical Support Engineer Reference No: 1028896766 | Cape Town, South Africa | Posted on: 11 May 2022
For supporting our growing business we are looking for a Technical Support Engineer (Solar PV Industry) reporting to our Business Development Manager in Cape Town.
Responsibilities
Active technical and application support of sales staff in the preparation of sales offers in respect of technical and other aspects
Technical selling, consultation and support of customers and in respect of the company’s Solar PV products and systems in both – commercial and residential markets
Technical On-Site and telephonic support
Repair and assessment of product in our Service Centre as well as managing of product return processes
Preparation of Quotations, Client Follow Up, Product and Stock Consulting and Order Confirmation to Clients
Support Department Manager when implementing new products and services
Gaining internal knowledge about new products or updates and changes. Internal processing and presentation in the company’s knowledgebase and training of colleagues
Working close with the Department Manager for setting up and maintain technical presentations, product battle cards, warranty guidelines etc…
Commencement of regular technical product and system trainings with clients where new products are introduced or system configurations are shown
Preparing Solar PV designs in the company’s design software PV Manager. Commencement of internal and external trainings herein
Drawing of single line diagrams
Being the main contact for warranty and claim handling of products, especially for those where the company is responsible for the first line service
Qualifications
Bachelor’s Degree in Electrical or Mechanical Engineering is preferred
Knowledge and experience in the SOLAR field is an asset
Product experience with Victron, SMA, Fronius, GoodWe, SolarMD and BYD is preferred
Minimum 2 years technical experience in the SOLAR industry
Excellent written and verbal communication skills required
Excellent Afrikaans and English skills
Willingness to work in a fast-paced, customer facing environment
Ability to organize, prioritize and effectively multi-task daily and meet deadlines
Assertive, confident and clear communicator – via e-mail, phone and face-to-face
Proficient with desktop applications such as Windows & Office. ERP System Knowledge is an asset
Experience with PV Design Software such as PV Syst, PV Sol etc., is an asset
Must have valid state driver’s license
Benefits
Competitive compensation
Attractive vacation arrangements
Career path opportunities for top performers in a growing industry
Should you meet all the requirements and wish to apply, please send your latest CV, qualifications and motivation to diane@abcworldwide.com
Salary: Negotiable
Junior Solar PV Engineer Reference No: 2238824743 | Cape Town, South Africa | Posted on: 11 May 2022
For supporting our growing business we are looking for a Junior Solar PV Engineer reporting to our Business Development Manager in Cape Town.
Responsibilities
Active technical and application support of sales staff in the preparation of sales offers in respect of technical and other aspects
Technical selling, consultation and support of customers and in respect of the company’s PV products and systems in both – commercial and residential markets
Technical On-Site and telephonic support
Repair and assessment of product in our Service Centre as well as managing of product return processes
Preparation of Quotations, Client Follow Up, Product and Stock Consulting and Order Confirmation to Clients
Support Department Manager when implementing new products and services
Gaining internal knowledge about new products or updates and changes. Internal processing and presentation in the company’s knowledgebase and training of colleagues
Working close with the Department Manager for setting up and maintain technical presentations, product battle cards, warranty guidelines etc…
Commencement of regular technical product and system trainings with clients where new products are introduced or system configurations are shown
Preparing PV designs in the company’s design software PV Manager. Commencement of internal and external trainings herein
Drawing of single line diagrams
Warranty and claim handling of products, especially for those where the company is responsible for the first line service
Qualifications
Bachelor’s Degree in Electrical or Mechanical Engineering is preferred
Knowledge and experience in the solar field is an asset
Product experience with Victron, SMA, Fronius, GoodWe, SolarMD and BYD is preferred
Minimum 2 years technical experience in the solar industry
Excellent written and verbal communication skills required
Excellent Afrikaans and English skills
Willingness to work in a fast-paced, customer facing environment
Ability to organize, prioritize and effectively multi-task daily and meet deadlines
Assertive, confident and clear communicator – via e-mail, phone and face-to-face
Proficient with desktop applications such as Windows & Office. ERP System Knowledge is an asset
Experience with PV Design Software such as PV Syst, PV Sol etc., is an asset
Must have valid state driver’s license
Benefits
Competitive compensation
Attractive vacation arrangements
Career path opportunities for top performers in a growing industry
Should you meet all the requirements and wish to apply, please send your latest CV, qualifications and motivation to diane@abcworldwide.com
Salary: Negotiable
Fraud Floor Manager Reference No: 1594429555 | Cape Town, South Africa | Posted on: 11 May 2022
Location: Century City, Cape Town
Salary: Exp. Dependent
Start: ASAP
Purpose of the Role
To manage and maintain the operations team of the Central Fraud team and develop the department.
Key Responsibilities:
Responsible for supervising the general operations of the teams
Act as an escalation resource for cases that require more in-depth investigation and knowledge
Assist with the Risk responsibilities and obligations of the organisation including development, performance, and maintenance of processes
Assist in achieving complete risk management systems in accordance with organisation plans and adherence to legislation and agreed regulatory bodies’ processes and procedures
Meet set targets personally and for the team
Together with the department Trainer, contribute to the training and development of the team
Monthly Team feedback sessions and managing progress of each individual team member.
Monitor team performance, KPIs, and SLAs and motivate the team to achieve goals
Providing advice, guidance, and support to all individuals on the team
Assist in the recruitment of team members, subject to agreed criteria
Train and appraise individual team members to ensure targets are met
Grooming the team in all process areas and regularly working towards expanding their knowledge base
Regular reporting and escalation to Management about team progress and any concerns that require their attention.
Allocation of work based on business and management requirements. Ensuring that all tasks is being recorded, performed, and updated
Ensuring adherence to all internal process documents and policies
Document and send via email any personal improvement discussions held with individual team members to management and to the individual
Requirements:
Experience of working in an eCommerce business
Experience working in risk & fraud mitigation function and understanding the regulatory requirements.
Experience in handling & mentoring people and holding healthy discussions.
Experience in documentation and effective communication
Effective business decision-making skills, be able to think on your feet
Excellent computer proficiency (MS Office – Word, Excel, and Outlook)
Leadership experience, handling people and their work
Experience in working for an international contact centre
Ability to work in different shifts
Ability to work in a multi-dimensional environment
Grade 12 or equivalent
Please note that this position is only available to SA citizens & SA permanent residents and preference will be given to previously disadvantaged individuals.
Salary: Negotiable
Fraud Manager Reference No: 2859727656 | Cape Town, South Africa | Posted on: 11 May 2022
Location: Century City, Cape Town
Salary: Exp. Dependent
Start: ASAP
Purpose of the Role
To manage and maintain the operations team of the Central Fraud team and develop the whole department.
Key Responsibilities:
Handle escalations from our Licensees and 3rd party organisations
Develop and optimize new and existing processes, infrastructure, strategies, and tools, utilized to identify, and manage fraud risk
Ensure suspicious activities are promptly investigated, handled in a timely and appropriate manner, working with the respective stakeholders where applicable
Provide strategic insights via regular high-quality reporting to the management team
Act as an escalation resource for cases that require more in-depth investigation and knowledge
Oversee the flow of daily operations ensuring that all tasks of the team are done in an accurate and efficient way
Monitor team performance, KPIs, and SLAs and motivate the team to achieve goals
Work closely with QA to ensure service levels are met and any training gaps are fulfilled
Monthly Team feedback sessions and managing progress of direct reports.
Recruitment of team members, subject to agreed criteria
Hold weekly meetings with Quality Assurance Team Leader to close any performance gaps for the team
Be the subject matter expert in your vertical
Hold weekly meetings with department Team Leaders (Payment Ops, Verifications, QA)
Document and send via email any personal improvement discussions held with individual team members to management and to the individual
Requirements:
Experience of working in an eCommerce business
Experience working in risk & fraud mitigation function and understanding the regulatory requirements.
Making operational and process decisions
Experience in handling & mentoring people and holding healthy discussions.
Experience in documentation and effective communication
Effective business decision-making skills, be able to think on your feet
Excellent computer proficiency (MS Office – Word, Excel, and Outlook)
Leadership experience, handling people and their work
Extensive knowledge of Anti Money Laundering Regulations and Responsible Gaming
Experience in working for an international contact centre
Ability to work in a multi-dimensional environment
Grade 12 or equivalent
Attention to detail and time management skills
Please note that this position is only available to SA citizens & SA permanent residents and preference will be given to previously disadvantaged individuals.
Salary: Negotiable
Team Leader : Sales Specialist Reference No: 3219846077 | King William's Town, South Africa | Posted on: 10 May 2022
Sales Specialist: Team Leader – King Williams Town
Achievement of Sales targets on key products
Job description includes, but not limited to: -
Be fully trained and knowledgeable in the Sales division product ranges
Solution selling of telecommunication products to existing and new customers
Prospecting and presentations to potential customers
Design of customized solutions to suit customer needs
Building and maintaining relationships with key accounts
Managing the customer journey (customer relationship management)
Customer retention and upselling initiatives
Events management and coordination in conjunction with the relevant internal departments and external organizations
Attend product conferences / training and road shows to expand knowledge of the industry
Minimum requirements
Bilingual – Must speak English & Afrikaans
Grade 12
Sales related qualification
3 years Direct sales experience in a selling environment
Must have a vehicle to travel to clients/ events (non-negotiable) and
Must have a Driver’s license (non-negotiable)
Computer Literate
Please note that this position is not desk-bound, you will be out of the office most of the time.
Salary: Negotiable
BI Developer Reference No: 3132469919 | Cape Town, South Africa | Posted on: 09 May 2022
Summary
Our Client in the Travel and Tourism industry has an exciting opportunity for a BI Developer to join their Business Intelligence Team.
As the ideal candidate, you will take ownership of ensuring the integrity of all information within the data warehouse as well as the accuracy of the processes used to populate the warehouse daily. You will be responsible for developing and maintaining existing ETL as well as providing operational BI support to the business.
Job Description
Designing, developing, testing, maintaining, and documenting ETL procedures
Developing SQL scripts for ad-hoc requests and reports
Assisting in data management and data integrity initiatives
Understanding system workflows and documenting key data flows
Aligning Key Performance Indicators, reporting, and analytics
Addressing reporting issues at the root cause level
Refine and automate regular processes / scheduled jobs, track issues, and document changes
Continuously assess and document data quality
Manage new permissions requested and report on database access for users and application logins
Translating business needs into technical specifications
Improving existing BI tools and procedures
Key Roles and Responsibilities
BA/Bcom/BSc in either Engineering, Info Systems, Computer Science, or related field
2+ years experience with MSSQL & MYSQL
1-2 years of experience developing and maintaining ETLs and using Data Integration tools (e.g. Pentaho, Talend), or scripts
Experience querying data from a data warehouse and loading data into it
Experience obtaining data from diverse sources including APIs, RDBMSs, flat files, google sheets, etc.
Basic understanding of programming languages (Java or Python)
Experience designing relational and non-relational data structures
Working experience with more than one database technology
Strong analytical and troubleshooting skills, including proficiency in root cause analysis
Experience creating technical documentation
A collaborative and creative approach to solving business issues while working with partner teams
A self-starter with phenomenal problem solving and diagnostic acumen, and a strong analytical mind-set
Acute attention to detail and strong organizational skills to prioritize tasks and relay insights to members of the leadership team
The ability and eagerness to further develop the required skills through self-learning
Strong teamwork skills as well as the ability to work independently from the team
Advantageous Skills and Knowledge
Multidimensional design & modeling based on Kimball best practices
DWH architectures
Code versioning
Technical Documentation
Experience with Linux run levels and file system
Experience using Salesforce or NetSuite as a data source is desirable
Experience using Google suite
Please note that this position is only available to SA citizens & SA permanent residents and preference will be given to previously disadvantaged individuals.
Salary: Negotiable
Head of Academics English Stream High School Reference No: 3083593050 | Cape Town, South Africa | Posted on: 09 May 2022
Position Overview
The Head of Academics is the academic and administrative leader and has overall responsibility for the day-to-day operation of the English Stream High School. The Head of Academics effectively directs school programs, including academics, co-curricular, and community service programs. The Head of Academics fosters a challenging educational environment that strives to support, care for, and nurture each student and helps develop each student's academic, physical and emotional growth.
The Head of Academics is responsible for the operation of the IEB stream in accordance with the mission of the school and the strategic goals as determined by the Board. He or she works in close cooperation with the Heads of the NSek / English Middle School, the Head of Abitur German High School, the Pedagogical Head, the Deputy Headmaster and the Headmaster.
The Head of Academics sets a standard of excellence for all aspects of the school's program, including attracting, recruiting, motivating, and supporting an outstanding and diverse faculty. The Head of Academics plays a role in the accreditation process and helps to ensure the school's professional standing.
Duties and Responsibilities
Is primarily the learning leader for the NSC (IEB) stream of the school
Champions the implementation of the strategic plan and the school’s initiatives
Builds a collaborative learning culture within the school
Directs the NSC (IEB) stream curricular objectives and professional learning goals
Plans and implements an expert schedule that ensures that each student receives the full benefit of the program (both curricular and co-curricular) and is financially responsible
Provides, in co-operation with the Pedagogical Head, a consistent and continuous school-wide focus on student achievement and assessment and uses appropriate data and benchmarks to set, monitor, track and evaluate individual student progress
Collaborates with the Heads of the NSek / English Middle School to ensure a seamless transition of learners from Middle School to High School through a consistent teaching strategy
Understands the admissions process at highly selective universities
Oversees the coordination of assessment and ensures the timely reporting of this to parents
Manages change and encourages innovation, communication, and healthy risk-taking
Promotes an environment focused on the school values of Diversity, Inclusion, Responsibility
Drives Innovation and Adaptability
Understands how to best lead learning programs for an inclusive and diverse student population
Ensures that all stakeholders are fully informed on IEB matters
Assist in prize giving events and ensure certificates and awards are prepared for the learners
Staff Development
Collaborates with faculty on individual goals and provides a timely and thorough analysis of faculty performance
Assists in the recruitment, evaluates, and develops high quality, committed faculty and staff
Establishes professional development needs within the strategic plan and the school’s goals
Promotes staff growth through using data, developing positive relationships, and creating a safe environment for honest and reflective professional dialogue
Communication
Communicates effectively with the divisional faculty and staff to ensure alignment and collaborative decision-making process
Maintains regular written communication with faculty, parents and students
Articulates the school program and initiatives through parent conferences and other venues as needed
Understands and effectively articulates the school's values, strategic plan, policy and established procedures
Oversees procedures for reporting student progress to students and parents on a regular basis
Collaborates effectively with the Admissions and Communications team regarding local and global marketing and communication needs
Is accessible to the school’s students
Promotes growth of student leadership and school spiri
Management
Understanding of IEB assessments as well as transcript documentation for ease of access to universities globally
Co-operation with the counselling team to ensure proper academic counselling and college and career counselling, allowing students access to their best fit universities
Developing an annual budget for academic program of the English High School
Managing and being accountable for the English Stream’s annual budget, ensuring appropriate resources are in place to support learning
Ensuring all stakeholders are empowered to contribute to the budgeting process, identifying priorities and curriculum needs
Demonstrates strength in documentation and focuses on clarity, consistency and coherence
Innovation
Demonstrates a willingness to be a risk-taker in re-imagining educational courses, spaces and structures
Develops learning opportunities for students in areas such as STEM, Entrepreneurship, Sustainability, and areas aligned to future workforce needs
Is a force for positive and innovative change where opportunity exists
School Community
Supports Parent engagement and parent volunteerism within the school
Promotes of sense of school belonging among parents, students, and teachers
Is visible at school and community events
Contributes to the building of an annual calendar rich with opportunities for parents, students, and teachers to engage in activities at the school
Required Qualifications and Experience
SACE registered. Minimum of bachelor's degree in education or similar. Master’s degree preferred
Minimum of 7 years teaching experience
Minimum of relevant teaching qualification in one subject offered at the school
Successful experience as Head of Academic or Head of Department or similar / relevant management positions in an independent IEB school setting
Demonstrated excellence in leading people, managing processes, and improving learning
Exceptional knowledge of best practices in curriculum, assessment, pedagogy, and data-driven decision-making
Commencement date: January 2023 or sooner (Negotiable)
Should you meet all mentioned requirements, kindly send a letter of motivation including your suitability for the position, accompanied by a CV naming three referees, via email to diane@abcworldwide.com by no later than 27th May 2022.
Salary: Negotiable
Sales Specialist Reference No: 3453777922 | Plettenberg Bay, South Africa | Posted on: 03 May 2022
Sales Specialist: FTTH Garden Route
X2 Mossel Bay
X1 Oudshoorne
X2 George
X3 Plettenberg Bay, Sedgefield and Knysna
Achievement of Sales targets on key products
Job description includes, but not limited to: -
Be fully trained and knowledgeable in the Sales division product ranges
Solution selling of telecommunication products to existing and new customers
Prospecting and presentations to potential customers
Design of customized solutions to suit customer needs
Building and maintaining relationships with key accounts
Managing the customer journey (customer relationship management)
Customer retention and upselling initiatives
Events management and coordination in conjunction with the relevant internal departments and external organizations
Attend product conferences / training and road shows to expand knowledge of the industry
Minimum requirements
Bilingual – Must speak English & Afrikaans
Grade 12
Sales related qualification
3 years Direct sales experience in a selling environment
Must have a vehicle to travel to clients/ events (non-negotiable) and
Must have a Driver’s license (non-negotiable)
Computer Literate
Please note that this position is not desk-bound, you will be out of the office most of the time.
Salary: R9000
Massage Therapist Reference No: 1137197757 | Dar es Salaam, Tanzania | Posted on: 25 April 2022
Speak English?
Want to Work Abroad?
2 year contract
Tickets, accommodation, transport, food allowance provided
All statutory requirements and work/immigration permit provided
Competitive salary (USD) + incentive
Responsibilities
Provide options of massage that are best for client condition
Consult with clients about their medical histories and any problems with stress and/or pain in order to determine whether massage would be helpful
Massage and knead the muscles and soft tissues of the human body in order to provide treatment for medical conditions, injuries or wellness maintenance
Prepare and blend oils, and apply the blends to clients' skin
Qualifications
Experience working in a spa or therapy center environment preferred
2+ years' experience as a professional massage therapist
Proficient knowledge of reflexology, Swedish, prenatal, hot stone, trigger point, sports, and deep tissue massage
Excellent communication skills, both verbal and written
Great interpersonal skills
Dexterous and able to stand for extended periods
Ability to keep a well-groomed, professional appearance
Ability to perform massages on diverse clients
Salary: Negotiable
Junior Engineer Reference No: 2098864157 | Johannesburg, South Africa | Posted on: 25 April 2022
They are looking for a Junior Engineer with a minimum of 3 – 5 years civil engineering experience to assist with the ongoing growth of the company.
Primary Responsibilities
Structural analysis of reinforced concrete, steel and aluminium structures
Structural design of reinforced concrete, steel and aluminium structures
Preparation of Engineering report including drawings for dissemination to PR Eng for sign off
Compilation of Engineering packs for dissemination to clients, pack typically includes:
Detailed design report
Loading analysis
Structural calculations
Construction drawings
Any approvals from module manufacturers
Sign-off documents from external PrEng
Meeting with client engineers to gain approval on design works and develop solutions to bespoke challenges
Meeting with suppliers to manage timeframes and limitations of developed solutions.
Meet with onsite representatives of our client to develop solutions to issue arising on site.
New product development and existing product refinement.
Assist in the development of improved design and engineering control processes
Additional Responsibilities
Interact with new and existing customers
Aid in the development of new and improved processes to guarantee efficient delivery of the projects
Requirements
Licensed to work in South Africa
Driver’s license essential
BEng/BSc in Civil/Structural Engineering
Ability to manage diverse, simultaneous projects of varying complexities
An understanding of and experience within the Solar PV market is essential
Strong communication skills
Software Requirements
An understanding of:
AutoCAD
Sketchup (advantageous)
Structural analysis software (Prokon, etc)
Soft Skills
In addition to the hard skill requirements our client is also looking for candidates that are:
Willing to take on additional responsibility
Enthusiastic
Energetic
Self-motivating
Excellent communication skills
Approachability
Intercultural sensitivity
English and Afrikaans essential.
Travel
20 – 30% of the candidate’s time will be spent away from the office on the road
Reasons to Work for our client
Openness and teamwork are encouraged within our young versatile team
Significant opportunity for growth within the organisation
A challenging and varied position within a new industry
Rapidly growing company with a focus on international markets
On the job training
Salary: R18000 to R20000
Office Manager & Personal Assistant Reference No: 1913746587 | Johannesburg, South Africa | Posted on: 25 April 2022
They are looking for an Office Manager & Personal Assistant with a minimum of 3 – 5 years’ experience to assist their Managing Director and General Manager at their office in Johannesburg.
Primary Responsibilities
Reporting to senior management and performing secretarial and administrative duties
Answer and direct phone calls
Liaise with senior managers to handle requests
Book travel arrangements (transport and accommodation)
Develop and maintain a filing system and assist in the preparation of regularly scheduled reports
Capturing data into project files of invoices, fuel slips and delivery notes from site
Maintain contact lists of suppliers and update their pricing lists regularly
Provide general support to visitors
Scheduling appointments, maintaining an events calendar, and sending reminders
Ordering office supplies and replacements, as well as managing mail and courier services
Copying, scanning, and emailing documents, as well as taking notes
Additional Responsibilities
Interact with new and existing customers
Aid in the development of new and improved processes to guarantee efficient delivery of the projects
Requirements
Licensed to work in South Africa
Driver’s license essential
Ability to manage diverse, simultaneous projects of varying complexities
Proficiency in Microsoft Office applications such as Excel, Word, Outlook,
Strong communication skills
Soft Skills
In addition to the hard skill requirements our client is also looking for candidates that are:
Willing to take on additional responsibility
Enthusiastic
Energetic
Self-motivating
Excellent communication skills
Approachability
Intercultural sensitivity
English both written and verbal is essential
Travel
90 – 95% of the candidate’s time will be in the office
Salary: R12000 to R15000
Agent Sales Service Consultant - Travel Industry Reference No: 1150335299 | Cape Town, South Africa | Posted on: 24 April 2022
Skills & Experience Required
Excellent communication skills, a service delivery mindset and a strong customer service focus both internally with colleagues and externally with suppliers
Strong administration and organizational skills with great attention to detail
Proactive mindset and can-do attitude
Ability to work independently as well as within a broader team setup
Ability to work well under pressure
Experience of delivering results in a performance oriented and fast paced sales environment
Experience in, and knowledge of East African safari sales advantageous
Skilled in designing detailed and individualized quotes for itinerary requests
Excellent sales skills and the ability to upsell
Experience working in sales team environment
Good knowledge of sales & reservations systems
Experience in handling demanding situations (e.g. complaints, last minute requests, changes whilst travelling)
Experience in and willingness to handle issues outside of office hours when required
Energetic and eager to learn
Responsibilities & Duties
Working closely alongside the East Africa Specialist to manage some of the administrative and operational tasks of the sales process
Checking availability at Asilia 3rd party properties through various platforms as well as securing space on a provisional basis a necessary
Confirmation of all services upon agent’s confirmation as per internal procedure
Checking invoices match costs in quote system and flagging discrepancies to East Africa Specialist
Liaising with Finance Team to ensure efficient allocation of deposit to booking
Reconfirmation of bookings due to travel, including but not limited to checks on dietary requirements and rooming allocations
Updating systems with timings and booking reference on behalf of the East Africa Specialist at reconfirmation stage
Report any error or issue to your line manager immediately on discovery
Respond to ad-hoc requests from agents
Provide proactive support to colleagues in peak or leave times
Proactive approach to your personal and departmental objectives and working together with management to ensure we reach these targets
Following and adhering to all procedures a set out in the operating manuals
Attending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as the 3rd party suppliers) and the countries in which we operate.
Taking a proactive adaptable approach to learning in terms of sales skill, systems, processes and product knowledge
Use systems to their maximum potential and play an active role in helping improves where possible
Awareness of ways in which we can increase sales and play an active role in increasing the performance of the unit
Encourage inter department co-operation
Any other duties as required including possible project work
Required Work Practices
Across all interactions, promote the image of the commercial team as best in class externally with our clients and internally with our key stakeholders
As a key point of contact and the face of Asilia, upholding and contributing to the reputation of the company as a leading safari operator
The Asilia values are company values that play an important role in how we define ourselves and set ourselves apart. We place high value on living in these values every day work practices
These values are genuine, inspired to do good, caring family spirit, teamwork, dedicated to service, consistent quality and going the extra mile
When staff activities happen within working hours it will be compulsory to attend
Conditions and Hours of Work
You will be required to work in the Cape Town office from Monday – Friday. You are required to work 9 hours per day, including an hour lunch break. The working hours are 08h00 to 17h00 with some flexibility
You may be required to work alternative South African public holidays, for which you may be compensated with time off in lieu
Overtime may be required during peak periods
Salary: Negotiable
Snr Sales Ops Consultant - Travel Industry Reference No: 940207725 | Cape Town, South Africa | Posted on: 24 April 2022
SKILLS & EXPERIENCE REQUIRED
Strong administration and organizational skills
Meticulous attention to detail
Excellent communication skills, a service delivery mindset and a strong customer service focus both internally with colleagues and externally with suppliers
Must work well under pressure
Excellent time management skills with the ability to multi-task and prioritize tasks
Proactive mindset and can-do attitude
Ability to work independently as well as within a broader team setup
Good computer literacy including use of inhouse sales systems
Strong administration and organizational skills with great attention to detail with desire for continuous improvement
Creative, problem-solving mindset
Experience in and willingness to handle issues outside of office hours with required
Self-starter and the ability to work independently as well as within a broader team setup
Energetic and eager to learn
SKILLS & EXPERIENCE ADVANTAGE
Experience in, and knowledge of East Africa Safari sales advantageous (Kenya & Tanzania) – at least 3 years’ experience of East Africa, and 5 years’ experience in the safari industry
Experience working in a sales team environment and/or operations background
Strong sales and customer service skills (written & telephone)
Knowledge of Business Sales Systems e.g., HubSpot
RESPONSIBILITIES & DUTIES
Working closely alongside East Africa Specialists to manage some of the administrative and operational tasks of the sales process – from quote stage through to client travel
Checking availability at the company and 3rd party properties through various online platforms as well as email requests
Compiling options for Africa Specialist to present in a quote based on client requirements, with the desire to present upsell opportunities or alternatives when the original request is not possible
Provisionally holding options with 3rd party suppliers, amending as required during requote phases and ensuring timely release of options no longer in play
Provisional holding of the company’s accommodation on inventory management system
Confirmations of all services upon guest confirmation, checking for accuracy
Checking invoices match costs in quote system and flagging discrepancies to East Africa Specialist
Liaising with finance team to ensure efficient allocation of deposit to booking
Pre-travel reconfirmations with all suppliers including checks on dietary requirements, rooming allocations are accurate as per client needs
Updating systems with timings and booking references on behalf of the East Africa Specialist at reconfirmation stage
Preparation of final documents for final checks by East Africa Specialist
Report any errors or issues to your line manager immediately on discovery
Provide proactive support to colleagues in peak or leave times
Proactive approach towards your personal and departmental targets and working together with management to ensure we reach these targets
Attending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3rd party suppliers) and the countries in which we operate, therefore continuously improving and strengthening your knowledge of these destinations
Taking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledge
REQUIRED WORK PRACTICES
Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with our key stakeholders
As a key point of contact and the face of the company, upholding and contributing to the reputation of the company as a leading safari operator
The company values are values that play a significant role in how we define ourselves and set ourselves apart. We place high value on living these values in every day work practices. These values are genuine, honesty, quality, commitment, and care.
When staff events happen within working hours, it will be compulsory to attend
Attend all Training & Development programs as required
CONDITIONS AND HOURS OF WORK
You will be required to work in the Cape Town office from Monday – Friday. You are required to work 9 hours per day, including an hour lunch break. The working hours are 08h00 to 17h00 with some flexibility
You will be required to be available afterhours and on weekends (i.e. standby occasionally) as and when needed. This includes checking online booking platforms for possible last-minute arrivals / bookings (on a rotational basis within the team)
You will be required to work alternative South African public holidays, for which you may be compensated with time off in lieu
Overtime may be required during peak periods, for which you may be compensated with time off in lieu
We operate a 24/7 emergency phone that rotates between consultants for which you take full responsibility according to a roster for 1 week at a time. Overtime may be required during peak periods
You may be required to travel for work from time to time (must have a valid passport)
You will be required to be fully vaccinated against Yellow Fever and COIVD-19 as a condition to travel (irrespective of the destinations requirements)
Salary: Negotiable
Senior Contract Lifecycle Coordinator Reference No: 3273234993 | Bryanston, South Africa | Posted on: 12 April 2022
The Senior Contract Lifecycle Coordinator provides support in the Contracts Management Lifecycle Process. This includes the maintenance of customer data for Support and Service contracts and other information, ensuring that the relevant database is up to date and accurate. The Contract Specialist follows a detailed process to ensure that Renewal Data and pricing is presented at certain intervals during the life cycle to the relevant client engagement team/teams. Job Description Key
Roles and Responsibilities:
General administration
The Senior Contract Lifecycle Coordinator provides an administrative function in the Contract Management Lifecycle by processing contract data, maintaining contract data and adding contract data by using standard processing protocols and procedures as designed, including ensuring that all transactional and service data remains in line with contracting agreements and internal planned revenue and cost.
They must be able to administrate strategic client accounts and contracts in conjunction with the relevant Go to market teams
Must have a clear and in depts. understanding of the client requirements and environment as articulated by the relevant Go to market teams
The Senior Contract Lifecycle Coordinator must be able to assist operationally with the execution of tasks with Contract Specialists and be able to provide guidance and support in terms of Contract Management principles and processes in general
Contract maintenance
The Senior Contract Lifecycle Coordinator is required to maintain and keep up to date data related to the serviceability of the client and in line with the agreed entitlements as provided for in the client agreement, this includes but is not limited to, locations, equipment records, movements where applicable, decommissioning, updates of any kind, additions of any kind as well as ensuring that automated release of cost and revenue is taking place and is not hindered during the life cycle of the contract.
Contract renewal triggering
The Senior Contract Lifecycle Coordinator keeps track of contract renewal dates and they ensure that the available process and systems are used to its full functionality by actively completing tasks for clients and renewals assigned to them from time to time
Ensure that they do not miss tasks which might delay the delivery of renewal schedule information • They inform the Contract Manager of any impediments both internal and external that will delay renewal schedules to be produced and distributed on time
They ensure that client contracts are updated with the latest sales order detail and that invoice amounts are updated accordingly. This will extend from the quote to order process to pre-sales and post-sales and may include dealing with service product enquiries, ensuring the resolution and escalation to the necessary third parties for resolution.
They assist team members and the Manager in the day to day tracking of tasks and activities and highlight concerns and or delays. They assist with troubleshooting these concerns or delays and provides input into mitigation of such.
Vendor Contracts
The Senior Contract Life Cycle Coordinator request Vendor quotations and or download and build Vendor quotations from available Vendor platforms or applications when they are performing renewal tasks in compiling a Renewal Schedule for distribution, this includes various Vendors depending on what Services was procured, this includes various Distributors that might be providing Vendor support and or Services from time to time.
They also provide support and guidance to team members with regard to Vendor tools, platforms as well as assist in complex vendor renewals
The Senior Contract Specialist ensures that back-to-back contracts are procured upon renewal where required for client contracts and they track, and process associated back-to-back costs.
When client contracts are due for renewal, the Senior Contracts Specialist will obtain the required information from vendors and or Distributors, including end-of-life data to update schedule detail. They ensure that all vendor contracts are renewed when required.
Contract invoicing
The Senior Contract Lifecycle Coordinator will Invoice where required and due, contracts that have renewed based on the commercials and Client Purchase order details as received.
They will collaborate when required with the Account Receivable team to ensure that invoicing is processed according to contract agreements.
System usage and Standard processes
The Senior Contract Lifecycle Coordinator is required to make use of Tier 1 and 2 systems when and where applicable and as per the standard process as documented and updated from time to time.
They are to adhere to Company rules in terms of usage of systems, files, transactions, and all other mechanisms designed to provide seamless and integrateable processing.
They are required to adhere to updated processes as defined from time to time, including but not limited to transactions, uploads, reports and actual O2C change processes. • They must ensure that they adhere and comply to the Standard way of work down to work instruction level.
The Senior Contract Specialist provides guidance and support to team members on systems and processes
Produce and use reports
They prepare and distribute required reports including renewal schedules, client schedules, contract lists, etc.
They assist with the preparation and management of all relevant system and vendor maintenance reports and review system data for accuracy.
They make use of available Tier 1 and Tier 2 Standard reports as well as other extracted reports recognised by the department to ensure accuracy, contract details and correctness of financial transactions as well as the ability to deliver Services as procured by the client, this includes validation of integrated items to the Service Platform, Annual Contract Value reports, Monthly Recurring Revenue Reports as well as any other reports that might become available from time to time.
They must ensure that reports related to the determination of Commissions and other reports related to forecasting and business planning is in line with the transactions that they have effected at all times.
The Senior Contract Lifecycle Coordinator supports the Manager in producing reports as and when required as well as analysing data and reports to provide insight into data contained in reports to the Manager and team members to make informed decisions
Operational support
The Senior Contract Lifecycle Coordinator must apply a level of people organisation skill and leadership in terms of day to day operations and support the Contract Manager in these activities
They must have an understanding and be able to articulate and execute in their guidance the strategic goals of the Company, delivery models, Service offerings, tools and systems
They must assist the Manager in the training, enablement and operational change management of the team and or stakeholders where applicable
They play a vital role in the adoption of tools and processes throughout the team and relevant stakeholders
Must build strong relationships with stakeholders and be able to assist team members with execution, time management, and deliverables
The Senior Contract Lifecycle Coordinator must drive quality in data and guide team members in terms of adopting work procedures, validations and self-evaluation.
Provide training to team members when required
Embrace and execute on automation initiatives and be able provide input and guidance in these initiatives as well as initiate such initiatives from time to time.
Knowledge, Skills and Attributes:
Attention to detail, accuracy, and good organisation skills
Problem solving skills • Planning skills • Interpersonal skills
Communication skills
Coping under pressure
Conflict handling skills
Understanding of the business needs and expectations
Team player
A good level of financial understanding of Contract Management related to Cost and Revenue
Must be able to work with large sets of data mostly in Excel
Must have an understanding and appreciation for the downstream processes and our ability to service clients and what impacts this ability in the Contract Management Lifecycle Academic
Qualifications and Certifications:
Grade 12 (NSC)
NQF Level 7 / 3-year diploma advantageous Required Experience:
2-year(s) experience in a similar environment will be advantageous
Reporting Relationships
Reports to Contracts Manager (O2C
Salary: R300000 to R330000
Customer Success Lead - Fintech/Travel Industry Reference No: 3120046975 | Cape Town, South Africa | Posted on: 12 April 2022
Help define a fintech company that is reframing payments in the travel industry. We’re growing a team that is focused on delivering market leading payment services to some of Africa’s most successful travel brands. And we’d like your help.
THE COMPANY
Our Client provides travel companies with the tools and services to add-value to their global payment flows. We use innovative and clean design thinking to solve a complex set of challenges, in a business function that is traditionally seen as a drain on resources.
Our fully supported treasury management platform enables clients to present invoices to their customers for payment in a wide range of currencies using multiple different payment methods. It is built with trust and reliability at its core, allowing our clients to focus their energy and creativity on what they do best.
At the heart of our business are our people: intelligent, optimistic, resilient, self-reflective. If you thrive on technology and working smartly, there’s opportunity to excel, develop and advance your career.
THE POSITION
This role provides an incredible opportunity for a motivated, ambitious, target driven individual with an exceptional work ethic to take the lead in customer acquisition and retention. You will be ultimately responsible for driving new sales to our platform and ensuring the successful integration thereof into their business for the long-term.
We have built a robust system that can scale quickly, we’re looking for the right person to get us there.
RESPONSIBILITIES
The company platform is built on Salesforce, the world's number one CRM. You’ll be working with this technology to:
· Achieve monthly and annual revenue targets. You will be responsible for the full sales cycle from lead generation to successful onboarding
· Ensure you are up to date with the latest products and services to proficiently sell these to the customer, representing the company with the utmost professionalism & integrity
· Confidently close face-to-face opportunities, resulting in customers utilising as many suitable products & services as possible
· Maintain and manage customer relationships and expectations
· Enquire, prioritise and respond to customer queries and concerns on an ongoing basis
· Discern the major customer desires and problems and communicate them to the development team
· Run quarterly and annual performance reviews
· Grow out a team and assume managerial
responsibilities when the sales revenue increases sufficiently
WHAT WE’RE LOOKING FOR
The right person to come onboard is going to have:
· Experience working in a senior sales role with high value clients international clients
· A proven ability to meet and exceed targets on a monthly basis, providing excellent customer service in the process and driving customer advocacy across your book.
· A significant track record of getting high value prospects to a operable status
· A strong understanding of sales metrics with the ability to identify areas for improvement
· A sound knowledge of the African travel landscape
· Experience working within the Fintech space
· A passion for technology and exposure to a rapidly scaling environment
WHY APPLY
Join our vibrant team and you’ll have the opportunity to:
· Work under leadership with a forward-thinking approach to business
· Work with international clients
· Enjoy flexible working hours and a progressive remote working policy
· Receive intentional input and mentoring on your professional and personal development
· Be part of a close office community that promotes creativity and wellness
· Join a team that recognises and celebrates individual contributions to team wins
Salary: R35000 to R40000
General Operations Manager - Kenya Reference No: 718848768 | Nairobi, Kenya | Posted on: 08 April 2022
JOB ROLE
FUNCTIONAL RESPONSIBILITIES
Line Management of Kenya Operations
As General Operations Manager you are end-responsible for the management of all operations
in Kenya. This includes amongst others:
Line management of all employees in Kenya; their performance and development
Ensuring that the various Kenya guest-facing units deliver guest services / experiences in line with the agreed standards & definitions; idem for agent services
End-responsible for the consistently strong and cost-efficient performance of support functions including resupplies, fleet management and asset management / maintenance
Ensuring that the Kenya operations meet the company’s Group policies, procedures and standards at all times, including a/o health & safety and admin controls
Ensuring that all assets and equipment are kept in excellent condition
Strong general performance of the company’s Kenya operations against set management objectives
Strong financial performance of the company’s Kenya operations against its Operating Budget as well as good management of CAPEX against CAPEX budgets/plans
Your Profile
We are looking for an experienced, well-rounded GM-like Operations Manager with the following profile:
Minimum 10 years of experience in various operational management roles (Africa experience and tourism industry experience a must)
Strong organizational and logistic skills in leadership positions in organisations with >150 staff
Effective at managing and training/coaching middle managers and staff
Effective at crisis management and good at making instant decisions; ability to multitask and prioritize in a challenging environment
Good working knowledge & experience in the majority of the following areas:
Logistics/resupply
Cost management
HR
Menus, food quality and food presentation
Some bush/guide knowledge
Asset & fleet maintenance management
Ability to build good working relationships with people at all levels from camp staff to the Board of Directors
Proven ability to handle complex intercultural people matters, with cultural sensitivity and awareness
Passion for positive impact and wildlife tourism as well as community development
Minimum degree or diploma
Strong verbal and written communication skills and ability to structure and present work plans and ideas
Independent ‘getting things done’ mentality; willing to work hard
Swahili a preference
Location & Travel Requirements
You will be based in Nairobi with frequent travel to camps in Kenya.
Salary: Negotiable
Chef Trainer - Hospitality Industry Reference No: 614354254 | Arusha, Tanzania | Posted on: 07 April 2022
Our client is one of East Africa’s long-standing safari companies. They are looking to employ a professional Chef Trainer to be responsible for managing all chef training and Foods & Beverages (F&B) operations and for delivering an excellent guest experience across all their lodges in Tanzania. The successful candidate will be able to forecast, plan, manage and approve all F&B orders in accordance with set par levels and menus.
As the Chef Trainer, you will be tasked with helping to trouble shoot any problems across the lodges, whilst setting and maintaining the F&B standards.
The Chef Trainer is a member of the training team and indirectly the F&B department. The objective of the training department is to constantly train skills in order to improve the quality of service to our guests. As part of the F&B department we aim to offer wholesome lovingly well-prepared meals while ensuring that we engage with our guests to ensure what we offer is well received.
Reporting Relationships
Position Reports to: Group Head Chef Trainer
General Profile
As a chef trainer you will lead by example and must always remain professional. This includes your attire as well as your attitude. A chef trainer is responsible for improving the skills and efficiency of our kitchens while indirectly improving the overall food offering at our camps. He/she will observe all aspects of the F&B offering while in camp and report any irregularities or concerns. While in camp the chef trainer will engage with guests at mealtimes to ensure that meals are well received.
Health & Food Safety
As a trainer he/she will be knowledgeable of food safety guidelines and procedures and will ensure that these guidelines are trained and adhered to. This will include assisting management & camp chefs with cleaning, sanitation, and organization of kitchen, walk-in coolers, and all storage areas at all times. Report maintenance problems, breakages, fire and health hazards, security risks, accidents, lost and found, shortages and any unusual happenings.
Training
As a chef training your main function is to train set curriculum as set out by the group head of training. This training will be reported on a monthly basis. As a trainer you will be asked to assess the progress of each individual and assist in managing their progress.
Enforcing company rules and regulations
It will be your responsibility to ensure that recipes, portion controls, food safety and presentation specifications are adhered to in order to remain consistent. While in camp you will assist with receiving of food items, stock counts and food orders and report any discrepancies to the camp management.
Communication
Direct: As a trainer, you will report through to the Group Head Chef Trainer. You will be asked to formulate a training report after any formal training session while consistently evaluating individuals to ensure they meet the required skill levels as set out in their job descriptions.
Indirect: While in camps you will report to the operations managers. This will include communicating the purpose of your visit, the curriculum you will be training as well as the progress of each individual trained. Furthermore, any irregularities, concerns or suggestions will be communicated to the camp manager as well as the operations managers.
Human Resources
As a member of the training team you will occasionally be asked to assist in arranging training functions, ensuring relief chefs are where they need to be as well as play an active role in recruitment.
Responsibilities
Design and train on menus and continuously make necessary improvements
Lead F&B teams by attracting, recruiting, training and appraising talented personnel
Assist in guiding HR teams in ensuring salary grades are maintained and designations are periodically reviewed
Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork
Comply with all health and safety regulations, assisting in constantly improving Food safety awareness and training consistently to ensure standards are met
Report on management regarding productivity, consumptions and guest, agent and management teams feedback
Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
Full operational responsibility for all aspects of the food and beverage department according to agreed camp minimum standards
Implement and monitor departmental training and development plans
Set the standard and audit Health and Safety issues within the Food and Beverage department. Assist in preventing and actively addressing food safety issues as well as health and safety issues for the department
Financial awareness with a full understanding of Food and Beverage revenue streams and controls. Actively guide and assist camp management to consistently improve F&B cost controls
Required Skills
Proven food and beverage management experience
Proven management, training and team building skills
Excellent people management and communication skills
Very flexible in regard to working hours and travel
Able to work in a pressurized environment and be able to multi-task
Working knowledge of MS Office
Ability to spot and resolve problems efficiently
Mastery in delegating multiple tasks
Communication and leadership skills
Up to date with food and beverages trends and best practices
Ability to manage personnel and meet financial targets
Guest oriented and service minded
Training in the bush requires the applicant to think on their feet and make do with what is available
Qualifications / Experience
Culinary / cooking course, diploma or degree in Food service management, BA, or related
Basic Swahili advantageous
Min 5 years’ experience
Training experience at all skills levels
Expected travel requirements
Bush based experience with extensive travel
Salary: R2000 to R2500
Guest Relations Manager - Lodge Reference No: 1125773533 | Maun, Botswana | Posted on: 07 April 2022
KEY OUTPUTS
Meet and greet all guests, say goodbye to all guests, know all guests by name
Understand personal guest needs through interaction
When required to do so, conduct thorough orientation of new guests on arrival and inform the kitchen of any dietary requirements, liaise with guides and butlers with regard to any special requests
Transmit guest information to other lodges and get information from other lodges before guests arrival
Cover all daily and weekly requirements of the Lodge Manager, especially budget control and guest delight activities
When required to do so, assist with room allocation and planning for future bookings well in advance – read all day sheets thoroughly and plan for any special requests, requirements or occasions
Be present at all morning meetings
When required to do so, plan all tomorrow’s activities and transfer activities with the guides/trackers/drivers
Ensure that all rooms are checked by Guest Relations – Housekeeping Manager before the guest’s arrival
In co-ordination with other management, host guests at all meals
Manage check-outs and invoices when Lodge Administrator is on leave or needs assistance
Assist with monthly planning – training, guest requirement and staffing levels
Familiarise yourself and adhere to the Company Policies and Procedures
Sit in on Disciplinary procedures – sound knowledge of all policies and procedures and labour relations
Ensure that minimum standards as per BOPs are adhered to in all departments
Promote and instil a passion for Going the Extra Mile throughout all departments
Closely manage all guest delight activities together with other management, butlers, guides, housekeepers and other staff as necessary
Attend any departmental and finance meetings
Oversee stock takes
Spot check equipment, replace and improve when necessary. Manage annual on on-going maintenance and deep cleaning of furniture etc.
Welcome packs for new staff
Organise training workshops with the lodge manager
Check uniforms are correct, name badges are worn etc.
Ensure monthly operational stock takes are done and that you order up to par
Maintain par stock of crockery & cutlery, linen, operational smalls, and guest amenities in the store rooms. Ensure the store rooms are kept neat and tidy
Regular “walk-about” the office, stores, laundry and workshop - tidy, dusted, clean, including toilets
Help drive:
Company Life
New “stories of the Company”
Community involvement
Training and records of such
Staff delight
Guest Delights, Uniform, Cut & Crock, Ops Smalls and GA
PREVIOUS WORK EXPERIENCE REQUIRED:
2 years’ experience working in a similar position within the company
Computer literate
Salary: Negotiable
Back Office Manager - Lodge Maintenance Reference No: 2261059375 | Solitaire, Namibia | Posted on: 07 April 2022
SPECIALIZED DUTIES
You would be required to be proficient and have substantial experience in the following:
Fields, Painter, Carpenter, Aircon/Refrigeration, Electrical wiring, Plumbing, Diesel Mechanics, Quad Bike Mechanics, Reserve Management, project management, solar farm and ring main maintenance, water and sewerage maintenance
General
You would report to the Lodge Manager
You will assist in all the maintenance at your Lodge – including plumbing, electrical (domestic), refrigeration and air conditioning, building, carpentry and general maintenance
Solar and Hot Water will be your responsibility
Water Treatment and Sewerage will be your responsibility
You will be responsible for all routine and preventative maintenance, generator maintenance, fleet maintenance, road maintenance, annual fire break burning and maintaining of the fire break
You will be liaison between NSE and the lodge for the upkeep of the solar plant
Project management and managing large teams of staff will be a requirement
Stock and Tools
You will endeavour to keep a par stock of spares that will allow you to affect emergency and other repairs efficiently
You will ensure that tools and spares are neatly stored and packed away
You will perform a stock take of tools monthly and report any shortfalls to the manager
Communication
Maintain open communication channels with the General or Lodge Managers and Guest Relations
Managers and ensure that clear feedback loops are in place to ensure that status reports on problems are fed back to those who have reported them
Hold frequent meetings with Lodge Managers and the Regional Manager
Attend and partake in the lodge morning meeting daily
Conduct morning meetings with the other maintenance staff and make sure that good team work exists within the team
Produce Reports on status of projects and reports on monthly spend
Produce in depth maintenance plans for routine and preventative maintenance
Guest Relations
You will be required to assist in hosting guests from time to time
Ensure that when interacting with guests in the lodge environment that you are well presented
(Uniform), friendly and courteous
DAILY AND WEEKLY DUTIES
Ensure that the following duties are performed by yourself and your teams at the lodge:
Daily Duties
Swimming Pools & Pathways
Clean pool
Check timer
Backwash Pool and Clean filter
Make sure the chairs are neat and tidy
Take pool loungers covers from store and put them on the loungers in the evening and
remove in the morning
Remove umbrella covers and open umbrellas in the morning and cover at night
Make sure all pathways to the pool and the area around the pool is neat tidy and free of
litter
No ladders standing at the pools
No stains in the pools
Sewage Plant
Check all pumps & filters
Check chlorine
Check that there are no leaks in the system
Check that sprinkler system is not blocked
Check all sewerage pumps at rooms
Execute the BOP supplied by Water Africa
Water Treatment Plant
Check Water Levels in Tanks
Check chlorine Tablets
Check that there are no leaks in the system
Check all pumps and filters
Check Borehole, Well Points or Extraction Point
Check Dosing Pump
Backwash System Daily
Execute the BOP supplied by Water Africa
Pathways
Sweep or Rake if necessary
Check lights are all working
Check condition of light boxes, repair or report where necessary
Remove any green grass or weeds growing on the pathways
Make sure turning circle and arrival area is maintained and sand is kept smooth to avoid puddles building up and guests experiencing a bad arrival and departure
Boma
Rake Boma and make sure it is clean and Tidy
Make sure all the ash is removed from fire bowls
Make sure that there is enough firewood in all the fire bowls and that there is spare at the back
Make sure that furniture is placed back in position and that the chairs is stored at an angle against the tables to avoid collecting water
Make sure covers are neat and tidy at all times
Storeroom
Must be neat and tidy at all times
Gas Bottles
Check and replace gas bottles where necessary
Make sure storage area is neat and tidy
Make sure we are legal at all times and that monthly checks are performed
Service gas points and repair if necessary
Wet Waste and Rubbish
Remove wet waste to the pit daily from the kitchens
Neatly pack and tie down all cardboard in order to go out for recycling
Manage waste separation process, glass, plastic and cans
Manage waste storage areas
Generator
Daily Generator Checks
Daily Fuel Recording
Manage Generator work hours etc.
Make sure Generator is serviced monthly
Vehicles
Daily vehicle checks
Daily fuel recordings
Water Lodges weekly oil service
Fleet Management Program to be implemented and report on this program weekly
Weekly Stock takes
Do routine and preventative maintenance on the fleet
Fuel
Implement a fuel management system
Daily fuel dips and recordings
Maintain fuel bund and fuel traps
Weekly Duties
Clean washing machine filters and pipes
Backwash pool filters
Clean aircon filters and pipes
Check & clean aerators on taps
Check all back of house lights are working
Check sliding doors
Chicken run under decks & lodge surrounds
Clean fridge pipes (to stop leaking)
Staff village – check all lights and do check around village for maintenance
Do maintenance check in canteen
Check gas supply for interactive kitchen, main kitchen & canteen
Check wood supply and maintain levels
Check paraffin supply and maintain levels
Clean shower drains
Service Solar Plant and Wash Panels
Monthly Duties
TLC toilet chemical
Clean/ service aircon
Deep Clean fat strap (Over and Above Daily Cleaning)
Clean tumble drier
Check & rinse water filters
Clean roofs
Check smoke detectors & fire extinguishers
Clean showers and bath drains in all rooms
Pool loungers to be washed
Banqueting chairs to be washed
Check lights are working in main area including guest bathroom
Check fans are working
Clear debris from around the main lodge
Check sliding doors railings
Fireplace to be cleaned to avoid carbon build up
Clear spider webs from around the lodge
Check toilets are working and flushing properly
Deep clean and repair lanterns
Rooms -
Check all lights are working (inside & outside)
Check all plugs points
Check toilet function
Check fans and report any problems
Check air conditioners
Showers
Geyser
Mosquito netting and windows
Clear debris from the roof and around the room (one room per day)
Clean aerators
General Office Duties
Human Resources – leave register and other requirements
Disciplining of staff – non-performance, standard of work etc.
Quality control and monitoring progress
Control of stock and tools
Ordering (do not over order – negotiate the best deal for the company)
Budgeting – repairs & maintenance or capex
Attending of all necessary meetings; i.e. morning, finance, etc.
Communication – TO & FROM ALL DEPARTMENTS
Administration – “paperwork” – allocating of invoices and GRS etc.
Sustainability
Implement and maintain the sustainability program for the lodge
Maintain a 96% sustainability score
This is a permanent live-in position, based at the Lodge in Namibia.
Salary: Negotiable
Director of Catering - Hotel Industry Reference No: 1927496394 | Johannesburg, South Africa | Posted on: 05 April 2022
Main scope of Duties: To maximise Catering sales, and to manage and supervise the Catering Department and the areas of the hotel in which group and private events takes place in such a way that company standards are achieved and maintained in respect of quantity, quality and service.
Main Duties and Responsibilities
To communicate on a regular basis with the departmental managers and coordinator’s to review the department, functions, staff, goals and objectives, etc.
The ability to develop and motivate the employees that you are responsible for, maintaining a high level of communication and morale.
Product
The ability to establish all office procedures and monitor their effectiveness.
The ability to develop banquet menus and pricing structures based on local competitive analysis.
The ability to coordinate marketing and sales efforts for Catering with the Director of Sales and Marketing.
The ability to actively solicit and book large and important social, corporate and association business as well as handle all VIP functions.
To allocate duties and delegate work within the department continuously monitoring the progress and ensuring that all work is kept up to date.
To ensure that the banqueting rooms are left to maximum occupancy and maximum profitability.
To maintain a good relationship with the suppliers.
To maintain a good relationship with counterparts in other competitive establishments and to be able to report competitive analysis required.
Always come up with new ideas to improve the product through green house, competitive analysis, magazines.
The ability to maintain an active trace/follow-up system on all personal sales calls.
The ability to finalize all bookings in writing maximizing all revenue potential by up selling in all revenue producing areas.
The ability to secure deposits and maintain established credit policies.
The ability to conduct weekly meetings with support departments to review all events for the upcoming week.
The ability to keep management and public relations informed of all functions booked at the hotel as well as any well known personalities or security sensitive functions.
The ability to coordinate details of daily events with the Executive Chef, Banquet Chef and the Banquet Manager.
The ability to monitor all departmental weekly expenses, i.e. payroll, utility and food and beverage costs, etc.
The ability to achieve yearly personal sales booking goals, as well as manage the sales goals and objectives of the catering management team.
The ability to coordinate the aggressive sales efforts of the Catering department to solicit business.
The ability to supervise and direct the work of all employees in the Catering Department.
The ability to conduct weekly Catering meetings and attend all required meetings.
The ability to handle customer complaint.
To make sure all venues are up to the standards by being involved in the banqueting venues and the furniture.
Ensure all clients are responded to as per the company standards.
The ability to complete and conduct performance evaluations for catering staff.
The ability to prepare weekly and monthly forecasts and the annual budget for labor and revenues.
The ability to communicate on a regular basis with the Banquet Manager to review the department, functions, staff, goals and objectives of all client events and groups.
The ability to respond properly in any hotel emergency or safety situation.
The ability to recommend the hiring, terminating, or disciplining of any banquet or catering employee.
Profit
To ensure maximum Marketing and Sales efforts for Catering are achieved and to coordinate these efforts with the Director of Sales and Marketing.
To finalize bookings in writing, maximizing all revenue potential by up-selling in all revenue producing areas.
To secure deposits and maintain established credit policies.
To prepare a weekly ‘definite’ booking report at the conclusion of each week and weekly and monthly pace reports.
To maintain a thorough concept of food cost and menu planning.
To prepare weekly and monthly forecasts and the annual budget for labor, revenue, costs and Marketing plan.
To keenly qualify business inquiries and makes informed decisions on business opportunities to ensure optimal yield for every booking.
The ability to actively participate in weekly forecasting of revenues and expenses.
To carry out any other duties as directed by the Director of Sales and Marketing.
Salary: Negotiable
Senior Business Analyst Reference No: 2332929437 | Johannesburg, South Africa | Posted on: 05 April 2022
Our client, a strategic partner that offers locally developed and owned IP solutions, leveraging 20years of invaluable experience. Not only are they the eFiling founders, but they continue to innovateand lead with new creations and services that keep them as the measurement of success.
PURPOSE OF THE JOBBusiness Analysts require a great business mind and the ability to comprehend and process a vastamount of information related to the needs of an organization. They need to quickly understand thechallenges within a client’s company, transform this information into business and functionalrequirements, and follow through to ensure accurate delivery and implementation.
KEY RESPONSIBILITIES• Working with internal and external users to define information requirements• Designing components and enhancements to complex systems• Ability to deconstruct complex business processes• Preparing complete functional documentation in the design, and testing phase of the systemsdevelopment lifecycle (SDLC)• Working effectively as part of a team and seek to support the project goals• Broadening own technical, functional, and industry skill base• Engaging in formal and informal knowledge transfer (knowledge Management)
JOB REQUIREMENTSQualifications, education, certification, licences, training, essential experience requiredEducation• BSc in Computer Science or Bcom Informatics/BTech Information Technology• Honours Degree (Advantageous)Experience• 6 Years or More Business Analysis ExperienceSkills/Knowledge• Thorough understanding of system development life cycle (SDLC)• Thorough understanding of Agile Methodology• Extensive experience with UML Modelling• Extensive experience specifying use cases• Experience with repository-based modelling tools• Extensive experience specifying functional requirements as well testing requirements• Ability to investigate and document requirements (often tacit) independently• Strong oral and written communications skills• Ability to work to non-negotiable deadlines and standards
Salary: Negotiable
PHP Developer Reference No: 1622437973 | Cape Town, South Africa | Posted on: 05 April 2022
Our client is looking for an experienced PHP Dev to join their Dev Team. Their Dev House is a full-stack workforce that functions within an agile environment. Using our evolving processes, we conceive, specify, design, develop, test, and maintain software applications, frameworks, and platforms.
What we’re looking for:
We are looking for a Mid-Senior PHP Developer who is curious, enthusiastic, and passionate about development to be responsible for developing full-stack systems in a PHP within the company’s ecosystem of applications such as bespoke Customer Management, Fraud Detection, Payment integrations, Rewards Platform, Reporting systems as well as maintenance and enhancements to existing systems and the development of new systems.
GLI is currently working remotely until it is safe for our employees to return to work. The successful candidate will be virtually onboarded for now.
Essential duties and responsibilities include but are not limited to the following:
Planning and design of systems implementation
System development through reusable, testable code and libraries
Full-stack development of system features
Related data structures, queries, and their software life-cycle management
Detailed documentation of all developed systems and their day-to-day processes
Development of personal skill set in line with industry trends to meet company objectives
Ongoing research & development in-line with business objectives
Ongoing evaluation and optimization of systems
Monitoring and support of systems on an as-needed basis
Skills and Qualifications
A minimum of 5 years’ experience in PHP development on projects (with depth)
Relevant working experience in an e-Commerce or transactional systems background
Proficient in PHP in a Linux ecosystem
PHP frameworks
Proficient in SQL (writing some SQL in their code)
Debugging / Profiling
Testable code practices
Version Control
SOA environment experience is advantageous (we are open to new technologies and virtual environments)
Linux command line
Salary: Negotiable
Java Developer Reference No: 3514178150 | Cape Town, South Africa | Posted on: 05 April 2022
Our Client is looking for a skilled Java developer to join our Dev team at GLI. Our Dev team is a full-stack workforce that functions within an agile environment. Using our evolving processes, we conceive, specify, design, develop, test, and maintain software applications, frameworks, and platforms.
At GLI, we encourage a culture of empowerment, creative expression, and a positive work-life balance. We offer our employees flexible working hours, company events, and Medical Aid contributions. If you’re a driven individual, that has a passion for development, enjoys challenging projects, and a collaborative working environment, and you’re looking to join an exciting industry, then this is the place for you!
GLI is currently working remotely until it is safe for our employees to return to work. The successful candidate will be virtually onboarded for now.
Job Purpose
The Java developer will develop, deploy, and monitor new and existing micro-services within the Company platforms or within the platforms of our clients customers. Developing systems in Java within the company’s ecosystem of applications such as bespoke Customer Management, Fraud Detection, Payment integrations, Rewards Platform, Reporting systems, and maintenance and enhancements to existing systems and the development of new systems.
Essential duties and responsibilities include but are not limited to the following:
Develop defect-free code
Function within an agile team
Attend and contribute to daily standups and other agile ceremonies
Assist with a breakdown of tasks from business requirements
A focus on delivery according to the business needs
Contribute to team planning, discussions, and solution designs
Constructively communicate in a way that would add to valuable solutions
Take guidance from and support the team lead
Report accurately on progress both within the systems and directly to your team lead
Document solutions and assist others in doing their documentation
Share knowledge with team members
Adhere to coding quality standards including unit and integration testing requirements
Assist with the deployment and monitoring of the developed systems in testing and production environments
Drive and contribute to the culture of the organization
After-hour availability for monitoring and support.
Skills and Qualifications
Bachelor’s degree in computer science or related qualification
4+ years of experience in Java Development
Apache Maven
Unit Testing / Test Driven Development
Spring Framework / Spring Boot
GIT
Rest Web Services
Microservices / Strong Modular Design
Database Design and Performance
Proficient in T-SQL (MySQL and Postgres would be an advantage)
Salary: Negotiable
Software Engineer Reference No: 3659352414 | Cape Town, South Africa | Posted on: 04 April 2022
An opportunity for an experienced team lead has become available; to take responsibility for the team’s culture, environment, and overall growth of the people.
As team lead you will be responsible for the team’s execution, quality of code, and cadence at which code is produced.
Join us in building products that make it easier for people to find work and provide services.
The software will serve users in multiple countries & languages.
What you will be doing:
Oversee a team of engineers to deliver on the product roadmap
Drive software development activities to meet schedules and timelines
Provide guidance and mentorship to the engineering team
Drive requirement analysis, collaboration, and design
Conduct regular one on ones with members of the team
Manage performance and provide key feedback and assistance
Research best practices, new tools, and technologies and facilitate context sharing with the team
Requirements:
5+ years of experience building software in a startup environment
2+ years of people management experience
Previous experience leading development teams
Ability to collaborate with cross-functional teams
Project management skills
Ability to complete all the phases of the software development lifecycle
Added Advantage:
Application of agile development processes in a leadership capacity
Perks:
Contribution towards Medical aid plan
Pension plan
Free monthly home cleaning
Access to free emotional and psychosocial support
Salary: Negotiable
Process Specialist SME - Dutch Reference No: 699552332 | Bryanston, South Africa | Posted on: 30 March 2022
Support Request on behalf of sales force i.e Amendments, Pricing sheets or quotes etc. for service requests.
Provide subject matter expertise for complex issues.
Build training curriculum & Work Instructions.
Identify and communicate opportunities for continuous process improvement
Use existing knowledge base to provide a customer facing root cause assessment.
Experience Required
3-4 years of experience in a BPO environment.
Any Bachelor’s degree.
Proficient MS Excel
Hands-on experience in working on Order to Cash process i.e Agreements/Contracts, Quote Management
Very good understanding of L2S process. Agreements, Amendments, Pricing, licensee, pricing sheets, reports etc…
Problem solving and analytical skills.
Customer / Client facing experience would be handy.
Skills and knowledge
Good understanding of Order Management process. Quote to Order.
Clear written & oral communication skills with internal customers.
Sound analytical & interpersonal skills
Strong troubleshooting and diagnosis skills
Training experience will be handy.
Experience in creating knowledge base would be an advantage.
Salary: R250000 to R350000
Quoting Specialist - Dutch Reference No: 819603107 | Bryanston, South Africa | Posted on: 30 March 2022
• The Quoting Specialists contribute to operational sales effectiveness of the Quoting Unit by establishing relationships with vendors and coordinating everyday interactions, queries and general information sharing with them.
• Their day-to-day duties include providing quotes for clients either from direct requests or on behalf of the Presales team. This might involve a degree of product pricing where the Quoting Specialist sometimes has the ability to influence the price and margin, by suggesting different products dependent on lead times, promotions and alternative suppliers. Once the order is raised they will check the quotes to ensure that what has been ordered has been quoted and that the correct terms and conditions have been applied.
• They manage vendor costs in conjunction with commercial colleagues and ensure access to vendor pricing.
• When sales orders are received they process and administer the sales orders. They administer general sales related documentation through receiving, labelling, sorting, filing and distributing as is required.
• They capture data and maintain systems as is required by the sales process and sales team. They will also use the systems and data to produce reports when necessary. In general they provide administrative support to the sales force when it is required. Their success is determined by the client service orientation, their teamwork and management skills and their ability to manage their assigned work processes. © NTT Limited Here’s what we are looking for in candidates Behavioural Skills
• They have a proactive approach, pay attention to detail, have good verbal and written communication skills and have a service-oriented attitude.
• They demonstrate a positive attitude towards work and can manage assigned job processes. They can cope well under pressure and are well organized individuals.
• They have good interpersonal skills and can interact with a variety of internal and external stakeholders across all levels in the organization.
• They contribute to organization effectiveness by establishing and managing relationships with Service Providers.
• They can work with a positive and constructive attitude in an unstable and changing environment.
Key Roles and Responsibilities
• Contribute to organization effectiveness by establishing and managing relationships with vendors.
• Provide accurate and on-time quoting by understanding customer needs
• Administer the sales quote and quoting processes.
• Manage vendor costs and ensure access to vendor pricing.
Skills and knowledge
• At least 1 years’ work experience in a related environment or job family
• Demonstrate a learning and client service orientation
• Possess a proactive and systematic approach to work
• Demonstrate problem analysis and solution formulation skills
• Demonstrate proactive management
• Display good organizing skills Attributes
• Display good verbal and written communication ability in English and Dutch
• Possess the ability to manage assigned work processes
• Display resilience and the ability to cope with pressure
Salary: R250000 to R350000
Arabic-speaking Customer Service Advisor - BPO Industry Reference No: 14375317 | Cape Town, South Africa | Posted on: 28 March 2022
Key Responsibilities:
Day to Day Duties
As an employee of the company, it is a requirement to fulfil certain daily tasks and duties on time apart of your roles and responsibilities
Always meet customer expectations
Communication internally and to customer should be on time.
Reflected in work logs
Time management:
Business Conduct
Professionalism when communicating to internal and external contacts/team members/management and customers
Qualifications and experience:
Matric or High School equivalent
Previous customer service experience
Inbound Call Centre experience advantageous
Previous travel or tourism industry experience advantageous
Competencies:
Excellent language skills in Arabic (mother tongue) and English
Exceptional communication skills
Computer literate in MS Office package
Exceptional service and support orientation
Clear criminal and credit record
Salary: Negotiable
Procurement and Accounts Officer Reference No: 3267703966 | Johannesburg, South Africa | Posted on: 24 March 2022
Duties and Responsibilities
Manage and control accounts payables by receiving invoices on to SAP from suppliers.
Manage and control accounts receivable by ensuring invoices are sent to customers and monthly statement.
Create and maintain good relationships with vendors/suppliers
Create purchase orders and GRV the invoices into SAP
Control procurement and create all PO for the head office at Germany.
Manage Logistics with local and international shipping companies for goods and services.
Arrange payment of all local suppliers and international suppliers and build long standing relationships.
Manage international and local shipments by tracking and landing the shipment on SAP
Maintain and control warehouses inventory for both Johannesburg and Cape Town branches.
Make professional decisions in a fast-paced environment
Maintain records of purchases, pricing, and other important data
Requirements and Qualifications
Matric, diploma and degree in or equivalent
Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), SAP-SBO System or equivalent
Minimum 5 years’ experience as a procurement officer/ Accounts or related position
Solid knowledge and understanding of procurement processes, policy, and systems
Ability to analyse problems and strategize for better solutions
Ability to negotiate, establish, and administer contracts
Excellent verbal and written communication skills
Ability to multitask, prioritize, and manage time efficiently
Accurate and precise attention to detail
Ability to work well with management and staff at all levels
Goal-oriented, organized team player
Salary: Negotiable
Background Check Specialist - International BPO Reference No: 1062781206 | Cape Town, South Africa | Posted on: 17 March 2022
Basic Function
The primary responsibility of this role is to support and action the day-to-day administrative and facilitative activities for our Talent Team.
Essential Functions
Communicating effectively with internal staff in obtaining verification information.
Scan and host fingerprints.
Advanced Background Check Search.
Managing all candidates Background Checks via vendor portal.
Scheduling external candidates for Background Checks nationally if required.
Ability to multi task between client processes.
Conducting confirmation of employment checks on all candidates.
Accurate record keeping of all candidates.
Providing candidates reports to Compliance Department.
Seeking leadership approval on background reports.
Engaging with internal stakeholders for specified approval.
Assisting with Internal Audits
*Any other essential function that may occur from time to time as directed by the Supervisor
Primary Internal Interactions
Operations
Compliance
Process Leadership
Organizational relationships
Reports to: Assistant Manager
Skills
Technical Skills
Excellent Communication skills
Good Computer navigation skills
Good keyboarding speed
Basic knowledge of Volume recruiting
Process Specific Skills
Administrative Skills
Experience in Background Verifications and Auditing
Understanding of POPIA Act
Soft Skills
Reasonable level of business perspective and capability to drive improvements
Strong people engagement skills
Process Excellence methodology
Education
Matric is essential
Previous MIE / LexisNexis Certification (highly preferred)
Verification certification (highly preferred)
Tertiary qualification in the relevant field (adv)
Experience
Minimum 3 years’ work experience; preferably within BPO
Should have strong administration skills and coordination
Proven track record and experience with dealing with high volume based projects
Proven track record with high volume based back to back intakes
Salary: R10000 to R13000
D365 CE Functional Consultant - IT/Software Reference No: 1134004534 | Four Ways, South Africa | Posted on: 15 March 2022
Looking for someone with strong work ethic, that is well organized and able to hit the ground running on multiple customer projects. The ideal candidate has experience implementing CRM systems and have an understanding of Sales, Service and Marketing principals; experience with the Dynamics 365 Customer Engagement (CRM) is essential. The D365 CE Functional Consultant is the conduit between the client’s business users, stakeholders and technical team; is comfortable in front of clients and experienced and confident at leading workshops, eliciting requirements, crafting solutions and articulating CRM concepts.
Excellent written and verbal communication skills
Team-player that is positive, proactive and a motivated self-starter
Knowledge and experience with build and release management
Strong analytical and problem-solving skills
Excellent leadership, team building and relationship management skills
Excellent time management skills
Remain flexible on changing workloads
At least 5+ years of experience in enterprise business application development and delivery OR 5+ years Commercial experience with Dynamics CRM Dynamics 365 Customer Experience is essential Active and current Microsoft Dynamics 365 CE certifications required
Minimum of 5 years’ experience in CRM implementation, configuration, system design or related business experience
Strong project implementation and working experience using Microsoft Dynamics 365 CE
Excellent knowledge of the Dynamics 365 Product and hands on experience configuring the product including: Entity Creation, Workflows, Business Rules, Business Process Flows etc.
Strong project experience translating client business needs into software capabilities
At least 2 years’ experience with system integration or user acceptance testing
At least 5 years’ experience with business process design or re-engineering
At least 5 years’ experience implementing or using CRM systems to support sales and marketing function
Familiarity with SQL reports / SQL database
Contribute to the transfer of functional requirements to development and test teams
Ability to educate end-users on Dynamics 365 functions
Power Platform and Power Automate
Salary: R35000 to R45000
Senior Technical Lead - Pharmaceutical Reference No: 1557369347 | Cape Town, South Africa | Posted on: 15 March 2022
QUALIFICATIONS NEEDED
Bachelors or higher degree in chemistry/biotechnology/pharmacy/engineering or equivalent
NECESSARY EXPERIENCE & INDUSTRY ACCREDITATION / KNOWLEDGE
Good working knowledge of aseptic (sterile) manufacturing processes
At least 10 years of process, equipment and project design and execution experience within the sterile pharmaceutical /biotech manufacturing industry
Experience in managing and executing multi-disciplinary projects in excess of R100 million
Excellent understanding of process flows and key metrics within a sterile manufacturing environment
Excellent understanding of the cGMP guideline relating to sterile products
Experience in initiating, planning, executing, and closing projects
Experience in the control and monitoring of project progress and risks
Independent decision makers, able to debate and lead change management
Able to lead conceptual design regarding processes/ equipment/ structural design etc. Microbiological knowledge essential
Previous project work and proven ability to convert guidelines into design specs
KEY DUTIES & RESPONSIBILITIES OF THE ROLE
Ensures that projects are properly scoped with clearly defined deliverables and clear execution plans
To execute the full range of technical project activities including design, scoping, budgeting, scheduling and execution for successful delivery in line with organisational requirements
To develop technical standards and user requirement specifications
Identify and escalate risks and mitigation/recovery plans
Create project budget and ensure adherence to the prescribed budget
Request approval for changes from necessary stakeholders and manage changes via project change request processes
Ensure that the quality criteria is properly defined for each deliverable and frequently measured and reported
Ensuring all designs are cost effective and value adding for the company
Execute/provide technical advice for process and or equipment processes
Conduct manufacturer visits to perform design reviews, risk analysis, FAT as well as receive training from manufacture for the relevant equipment
Compile the necessary documentation upon completion of manufacturer visit and training
Conduct the necessary research in order to contribute towards ensuring that the process equipment (new equipment) is qualified (IQ, OQ) and ready for production activities within the project timelines
Process equipment SOPs, specifications, qualification documents and MBRs are generated through the appropriate review process and in place for production within the required timeline
Ensures that the project delivery is in line with agreed Sterile Products cGMP guidelines
Ensures process design meets quality criteria
Salary: R800000 to R1500000
Pastry Chef Reference No: 426734831 | Skukuza, South Africa | Posted on: 14 March 2022
KEY OUTPUTS
Kitchen Hygiene standards set
Abide by the Menu set according to Food Styling Guide and approved by the company’s Food Fundi
Up to date with What’s Hot & What’s Not for the company’s Food
Through the Tummy of the Guest Bops
Creative Bush Banqueting according to Food Styling Guide
Proactive Maintenance
Good communications with:
All chefs; including the Executive Chef
Heads of Department
Lodge Manager
Suppliers
Good stock controls and stock rotation
Assist with the management of food orders, storerooms and fridge and deep freezers
QUALIFICATIONS AND SKILLS
Knowledge of various cooking methods, ingredients, and procedures with emphases in Pastry
Computer Literate and sound knowledge of Excel and Word
Familiarity with industry’s best practices
Ability to execute instructions by the Executive Chef or Lodge Manager
Creativity
Time-management skills
Dietary Knowledge
Handles pressure in a professional manner
HACCP (FIFO etc.)
Ability to work well with other chefs
Ability to mentor and train staff
Valid RSA Drivers Licence would be beneficial
PERSONAL CHARACTERISTICS
Good interpersonal skills
Sense of urgency
Passionate about guest delight
Attention to detail
Diligence and self-motivation to meet deadlines and keep on top of your job
Willingness/ability to share information and teach and inspire others
PREVIOUS WORK EXPERIENCE REQUIRED
At least 2+ years Chef experience as a Pastry chef in five-star lodge or hotel
Formal Qualification/s
Understanding and experience on PANstrat or Pastel is favourable
Salary: Negotiable
Head of IT Reference No: 3418544581 | Cape Town, South Africa | Posted on: 11 March 2022
QUALIFICATIONS NEEDED
Degree / Diploma in Computer Science or Information Technology
NECESSARY EXPERIENCE & INDUSTRY ACCREDITATION / KNOWLEDGE
At least 10 years’ experience in information technology
At least 5 years’ experience at senior management level
Experienced at devising digital transformation strategy and leading execution thereof
Business and operational planning
Program and project management
Participation in developing a departmental budget and monitoring expenditures for multiple projects & funding sources
KEY DUTIES & RESPONSIBILITIES OF THE ROLE
Oversees the operation of the information technology department
Consults with Exco on technology-related needs and purchasing decisions
Oversee the digital transformation strategy development and technology implementation projects, together with the transitional change management required
Selecting and implementing suitable technology to streamline all internal operations and help optimize their strategic benefits
Designing and customizing technological systems and platforms to improve customer experience
Selecting and implementing suitable security technology to ensure continuity of operations and confidentiality
Identifying strategic IT projects and the execution thereof
Selecting and implementing suitable infrastructure technology to support business objectives and systems. This includes stable cost-effective networks to facilitate on site, hybrid, and virtual business systems
Full integration of the IT function as a full business partner to all corporate, manufacturing operations and service departments
Defining insourcing vs outsourcing strategies and active performance management of internal & extended IT team to ensure efficient participation, problem solving and service delivery within the business
Ensure all IT systems are qualified and validated where required to meet cGMP requirements
Selecting and implementing suitable technology to ensure data integrity of the cGMP data
Design and execute the required integration between current and future systems
Innovative problem solving and setting objectives and strategies for the IT department that are aligned with the strategic direction of the company
Conduct business, cross functional and departmental planning and execute activities within own scope of accountability
Timeous and adequate capacity planning and performance delivery in line with strategic, tactical and operational plans to ensure flawless execution of IT deliverables
Role profiling, goal setting and performance management of managers and staff within the department
Develop and implement a knowledge management infrastructure within the department to ensure Intellectual Property is effectively maintained. Growth, succession & retention of departmental talent
Accountability for own and team's personal and professional learning & development to ensure technical and leadership bench strength within the department
Salary: Negotiable
Sales Consultant Reference No: 3379015952 | Cape Town, South Africa | Posted on: 11 March 2022
SKILLS & EXPERIENCE REQUIRED
Experience in, and knowledge of East African safari sales
Skilled in designing detailed and individualized quotes for itinerary requests
Excellent sales skills and the ability to upsell
Excellent communication skills, a service delivery mindset and a strong customer service focus
Targe orientated, and experience of delivering results in a performance oriented and fast paced sales environment
Ability to find commercial solutions to problems
Good knowledge of sales systems
Strong administration and organizational skills with great attention to detail
The ability to work well under pressure
Proactive mindset and can-do attitude
Experience in handling demanding situations (e.g. complaints, last minute requests, changes whilst travelling)
Experience in and willingness to handle issues outside of office hours when required
Ability to work independently as well as within a broader team setup
Energetic and eager to learn
SKILLS & EXPERIENCE ADVANTAGE
10 – 15 Years’ experience of the broader industry sector (hospitality & tourism)
Experience in selling safaris in East Africa preferred
Experience and good understanding of the safari tourism environment
Experience of as many aspects of the industry as possible, more than one side of the fence
Experience of dealing with and delivering on western business demands
Experience with travel & reservation systems
RESPONSIBILITIES & DUTIES
Handling of safari requests from agents with costing and accurate information within the required turnaround time
Proactive response to agent requests including suggestions on itinerary design, routing, logistics, alternatives, upselling, offering additional information as needed
Follow booking procedures set out in the operating manuals when booking all properties, vehicles and activities that make up the safari
On confirmation, complete the safari file and all the information required
Build and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the sales process
Follow up with agents after a safari for any feedback
Report any errors or issues to your line manager immediately on discovery
Provide proactive support to colleagues in peak or leave times
Proactive approach towards your personal and departmental targe and working together with management to ensure we reach these targets
Following and adhering to all sales procedures as set out in the operating manuals
Attending all training that is offered and proactively growing your knowledge of the company, our products (as well as part of 3rd party suppliers) and the countries in which we operate
Use systems to their maximum potential and play an active role in helping to improve where possible
Always look for ways to increase sales from your accounts and play an active role in increasing the performance of the sales office
REQUIRED WORK PRACTICES
Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with our key stakeholders
As a key point of contact and the face of the company, upholding and contributing to the reputation of the company as a leading safari operator
The company values are values that play a significant role in how we define ourselves and set ourselves apart. We place high value on living these values in every day work practices. These values are genuine, honesty, quality, commitment, and care.
When staff events happen within working hours, it will be compulsory to attend
Attend all Training & Development programs as required
CONDITIONS AND HOURS OF WORK
You will be required to work in the Cape Town office from Monday – Friday. You are required to work 9 hours per day, including an hour lunch break. The working hours are depending on the team setup and business requirements. Flexible work from home is permitted, with a split of 3 office and 2 work from home days as detailed in the offer of employment and the work from home guidance document which forms part of our HR Policy pack available at the time of offer only.
Dependent on the geographical location of the market being served, working hours may be adjusted to allow for real-time market specific interaction, but within reason
Occasionally the business may require you to sh8ift between various markets and while we will give your fair notice, it may be a business requirement that necessitates this move
You may be required to work alternative South African public holiday for which you may be compensated with time off in lieu
Overtime may be required during peak periods, for which you may be compensated with time off in lieu
We operate a 24/7 emergency phone that rotates between consultants for which you take full responsibility according to a roster for 1 week at a time. Overtime may be required during peak periods
You may be required to travel for work from time to time.
Salary: Negotiable
East Africa Sales Specialist - Travel Industry Reference No: 2803415771 | Cape Town, South Africa | Posted on: 11 March 2022
SKILLS & EXPERIENCE REQUIRED
Experience in, and knowledge of East African safari sales – at least 5 years’ experience
Experience in a retail sales role for an African inbound operator – at least 10 years’ experience
Skilled in designing detailed and individualized quotes for itinerary requests
Excellent sales and customer service skills (written & telephone), a service delivery mindset and a strong customer service focus
Target orientated, and experience of delivering results in a performance oriented and fast paced sales environment
Strong administration and organizational skills with great attention to detail with desire for continuous improvement
Excellent time management skills with the ability to multi-task and prioritize tasks
Proactive mindset and can-do attitude
Experience in handling demanding situations (e.g. complaints, last minute requests, changes whilst travelling)
Experience in and willingness to handle issues outside of office hours when required
Self-starter and the ability to work independently as well as within a broader team setup
Energetic and eager to learn
SKILLS & EXPERIENCE ADVANTAGE
Strong sales & customer service skills (written & telephone)
Knowledge of Business Sales Systems e.g. HubSpot
RESPONSIBILITIES & DUTIES
Handling of safari requests on behalf of the company received from repeat or recommended guests via the company’s website and social media channels, corporate and charitable partners
Inspire potential clients with knowledge of East African properties and destinations by proactively engaging with clients, advising on itinerary routing, logistics and suitability of options
Compile attractive tailor-made itineraries to match client expectations and budgets
Ensuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary at quote, confirmation and pre-travel stages
Following sales procedures as set out in the operating manuals
Follow up with clients after a safari for any feedback and encourage referrals
Working alongside the Sales Ops consultant throughout the sales and confirmation process
Collaborative approach with Guest Services team to provide best in class guest service
Strive to meet and exceed personal and team KPIs to meet company growth goals, including sharing best practise and ideas with the team on a proactive basis
Report any errors or issues to your line manager immediately on discovery
Provide proactive support to colleagues in peak or leave times
Contribute ideas, testing and feedback to aid the continual improvement of systems including reservations system, guest itineraries and others as required
Attending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3rd party suppliers) and the countries in which we operate, to continuously strengthen your knowledge of these destinations
Taking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledge
REQUIRED WORK PRACTICES
Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with our key stakeholders
As a key point of contact and the face of the company, upholding and contributing to the reputation of the company as a leading safari operator
The company values are values that play a significant role in how we define ourselves and set ourselves apart. We place high value on living these values in every day work practices. These values are genuine, honesty, quality, commitment, and care.
When staff events happen within working hours, it will be compulsory to attend
CONDITIONS AND HOURS OF WORK
You will be required to work in the Cape Town office from Monday – Friday. You are required to work 9 hours per day, including an hour lunch break. The working hours are 08h00 to 17h00 with some flexibility
You will be required to be available afterhours and on weekends (i.e. on standby occasionally) as and when needed. This includes checking online booking platforms for possible last-minute arrivals / bookings (on a rotational basis within the team)
You may be required to work alternative South African public holidays, for which you may be compensated with time off in lieu
Overtime may be required during peak periods, for which you may be compensated with time off in lieu
We operate a 24/7 emergency phone that rotates between consultants for which you take full responsibility according to a roster for 1 week at a time. Overtime may be required during peak periods
You may be required to travel for work from time to time (must have a valid passport)
You will be required to be fully vaccinated against Yellow Fever and COIVD-19 as a condition to travel (irrespective of the destinations requirements)
Salary: Negotiable
Employment Relations Manager - International BPO Reference No: 1274664298 | Cape Town, South Africa | Posted on: 11 March 2022
BASIC FUNCTION
Responsible for updating and compiling of people policies
Staying abreast of all legal changes and government updates
Responsible for 3rd Party liaison with employee benefit providers
You will be responsible for an ER forum where all cases, internal and external are discussed with insights to the Sr leadership team regarding the trends
You will support the HR business partners with ER related cases
Independent grievances and harassment cases to be handled by you
You will ensure 100% business compliance with no penalties as your prime deliverable
D&I activities and wellness calendar management
Monthly reports to be shared with the business on all ER related activities
Performance parameters
100% Company compliance with changes to all legislative requirements
Policies and processes updated within the given timeline and ensuring communication to all staff on changes
Achieving a Customer satisfaction score of 80%+ (internal) based on communication, closure of projects in given timelines and achieving full compliance
100% closure ER forums and meetings, ensuring full compliance on administration
Achieve a 100% compliance and attendance related to all external cases
Any other essential function that may occur from time to time as directed by the Supervisor
Role/Responsibility
Plan and execute ER strategy to meet the given level targets
Develop and update HR related policies to ensure business compliance and in line with the HR strategy to support HRBP to communicate policies and updates to all staff members
Monthly and Quarterly forums and documented minutes circulated to relevant parties
Monthly ER related interventions review and reports to relevant parties
Drive D&I activities and initiatives in alignment to the HR strategy
Monthly 3rd Party liaison meetings on project closures and business updates
Manage internal and external relationships to ensure compliance
Drive process improvement as part of the overall HR Strategy
Ensure all administrative duties are performed with 100% compliance and recordkeeping as per agreed by business and government
Compile communication briefs related to D&I activities
Communication from HR to staff (Compile and share)
Competencies & Skills
People management and leadership skills
Ability to communicate at all levels in the business
Negotiating and influencing skills
Capability and knowledge of SA legislation to ensure business compliance
Capability and experience in Labour law regarding employee relations cases
Extensive CCMA experience and knowledge
Capability to communicate with large teams
Capability to chair compliance forums and maintain all administrative responsibilities
Knowledge of HR policies and processes
Good report writing and presenting skills
High level of knowledge regarding the Government functions to ensure business compliance
Good customer/vendor facing skills (internal/external)
Solid Analytical skills and reporting abilities.
Values & Behaviour
Customer Service Orientation
Compliance Orientation
People oriented
Integrity
Meticulous and detail orientated
Education Requirements
Grade 12 and any HR/IR related studies
Work Experience Requirements
5 years + relevant work experience responsible for Employee Relations outcomes, working with Government, HR Business partners, CCMA and labour departments.
Should have at least 3 years of CCMA experience and execution of supporting Line Management and HR Business Partners with disciplinary, grievance and harassment cases, experience in compiling and updating HR policies and HR processes will be advantageous.
Salary: R38000 to R42000
German Customer Service & Sales Representative (Office-based OR Work-from-home) Reference No: 317364605 | Cape Town, South Africa | Posted on: 10 March 2022
Brief CSSR Job description
Work for a prestigious airline brand on various work streams
Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages
Work on airline reservations systems & handle voice calls in English & German – may include some written correspondence
Fully paid product and systems training provided
Daily interactions with international passengers with queries and compliments
Required to meet specific key performance indicators and meet expected client service levels
Demanding and time-sensitive call centre environment
Requirements
Native level fluency in German language: Verbal & Written skills essential (Advanced level may be considered)
Minimum education level equivalent to high school completion (Matric / NQF 4)
Located in South Africa
Permanent residence permit / South African ID holders only
Excellent Computer literacy & technical skills
No criminal record
Flexibility to work shifts
Previous customer service experience preferred
Employment terms and conditions
Full-time, permanent contract: 40 hours per week at 8,5 hours shifts per day
Operational hours for account: Monday to Sundays 08h00 – 21h00 (shifts will be adjusted in line with daylight saving). Employees will be rostered on rotational shifts to cover these operational hours. Note it includes weekend work.
Training: 4 weeks (Fully Paid)
Probation period: 4 months
Benefits:
~ Employee assistance programme
~ Health insurance benefit
~ Membership to Provident Fund (forms part of CTC package)
Work from home / Work from office
Remote work may be considered – If work from home, employee must ensure:
~ Fibre internet connection or fixed stable ADSL line required at own cost. Must be a fixed line internet. No wireless connections accepted.
~ UPS Solution required during load shedding (inverters available for purchase via client or own solution accepted).
To apply, please provide the following:
Updated CV
Copy of ID/PR/VISA that permits you to work
Language assessments will be carried out during screening by the recruiter
Proof of internet (for work from home applicants)
Salary: Negotiable
Flemish / Dutch Customer Sales & Service Representative Reference No: 2711943645 | Cape Town, South Africa | Posted on: 10 March 2022
Job Description
Work for a prestigious airline brand: Brussels Airlines Group / Lufthansa Airline Group
Assisting passengers / travel agents with flight bookings and queries relating to their travel in Dutch/Flemish & English on inbound voice calls & written correspondence
Work on renowned airline reservations systems
Full paid product and systems training provided
Daily interaction with international passengers
Experience our multi-cultural work environment with colleagues from all over the world
Working hours
Full time contract (40 Hours per week) at 5 – 8 hours’ shift per day
Flexible rotational shifts including weekends with 2 rest days per week
Operational hours: 08h00 – 20h00 (Mon-Fri), 08h00 – 18h30 (rotational Saturdays), no Sunday work
Remuneration
Paid annual leave starting at 18 days; get an additional day with each completed year of service up to 25 days
Health Insurance Plan – network GP visits, dentistry, optometry, medications etc. (Paid by the Company)
Employee Assistance Programs
Provident Fund (SA citizens / PR holders)
Work from home or from office:
Own home Fibre line & UPS solution required for work from home/remotely
To apply, please provide the following:
Updated CV
Copy of ID/PR/VISA that permits you to work
Completed language assessments will be carried out during screening by the recruiter
Proof of internet (for work from home applicants)
Salary: Negotiable
Greek Customer Service & Sales Representative Reference No: 3083606710 | Cape Town, South Africa | Posted on: 10 March 2022
Brief CSSR Job description
Work for a prestigious airline brand on various work streams
Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languages
Work on airline reservations systems & handle voice calls, written correspondence and other multimedia channels daily
Fully paid product and systems training provided
Daily interactions with international passengers with queries and compliments
Required to meet specific key performance indicators and meet expected client service levels
Demanding and time-sensitive call centre environment
Requirements
Native level fluency in Greek language: Verbal & Written skills essential (Advanced/Fluency level)
Located in South Africa
Permanent residence permit / South African ID holders preferred
VISA candidates will be considered for foreigners residing in South Africa
Excellent Computer literacy & technical skills
No criminal record
Flexibility to work shifts
Previous customer service experience preferred
Employment terms and conditions
Work from Home
Client will provide laptop
Candidate must have fibre / stable ADSL internet connectivity and cover internet costs
Full-time, permanent contract: 40 hours per week; 8 hour per day (Part-time employment may be considered – minimum of 20 hours per week)
Working hours: Monday – Friday 08h00 – 19h00 including weekends (09h00 – 17h00). EU daylight savings will apply. Rotational weekends and shifts. *Shifts may be subject to change depending on client requirements.
Training: 4 weeks (Fully Paid). Training will be conducted remotely via MS Teams / Zoom.
Probation period: 4 months
To apply, please provide the following:
Updated CV
Copy of ID/PR/VISA that permits you to work
Language assessments will be carried out during screening by the recruiter
Proof of internet (for work from home applicants)
Salary: Negotiable
French Fairtrade Certification Assistant Reference No: 99591936 | Cape Town, South Africa | Posted on: 10 March 2022
FUNCTION
Our client is looking for an enthusiastic and business-oriented person who is willing to coordinate and to administer the applications for Fairtrade Certification of companies in assigned countries in Africa and provide administrative support to the team. Internal and external customer service is a priority for this applicant. Attention to detail, willingness to learn and work in a team are essential assets in this position. The person will be part of a dynamic and multi-cultural team which is responsible for the certification of Fairtrade customers in Africa.
CORE RESPONSIBILITIES
Manage all new applications for certification from French-speaking producers and traders in Africa
Support the certification staff in data management and communication tasks and other tasks as needed
Maintain the company’s database for the regions and produce the necessary reports out of the database
Manage the practicalities of the office
Communicate with customers and answer queries on the work of the company
Liaise with other applications and certification staff in the global company
TASKS
Prepare and send application packages and invoices to applicants
Accept and process all new applications
Communicate with applicants and staff to facilitate a smooth applications process
Capture data on applicants and other clients in the company’s database
Update data in the database and produce reports out of the database
Assist with invoicing and follow-up on payments
General communication with third parties
Assist Analysts and the Regional Manager to keep Certification documents and filing systems including auditor information in order
Manage distribution and filing of physical documents
Manage relevant databases, ensure information is up to date and complete
Support the Certification team by updating information in the databases, according to relevant work instructions
Continuously improve procedures, formats and tools
Assist with office management and liaison with service providers
Manage the practicalities of the office
Assist the Analysts and the Regional Manager in liaison with subcontracted auditors
Other relevant tasks as requested by line manager
REQUIRED QUALIFICATIONS
Post-Matric Qualification or at least three years’ work experience in office management; administration; communications; secretarial services; data management; (or the equivalent)
Fluent in English and French oral and written
Permission to work in South Africa
Excellent interpersonal and organizational skills with the ability to prioritize work and assist more than one colleague
A pro-active, hard-working and reliable individual and work style
Excellent communication skills, flexible, experience in dealing with different cultures
Strong dedication towards customer service
Strong command in the use of MS Office Products and willingness to learn new systems
Familiar with Fairtrade and the aims of the movement
Advantageous
Prior experience in a similar environment
Knowledge in accounting and billing
Salary: R17000 to R19000
Recruitment Officer/Consultant Reference No: 3933889365 | Cape Town, South Africa | Posted on: 09 March 2022
Responsibilities:
Drafting eye catching job adverts and job descriptions
Managing all stages of the recruitment process, with direct involvement in CV sifting, assessment tasks and phone/face to face interviews
Proactively sourcing and selecting candidates from various talent pools
Manage internal application process and referral schemes
Managing candidate application journey via CRM
Partner with colleagues to promote hiring processes and delivery
Networking among potential candidates for referrals
To find and address bottlenecks in recruitment processes
Design, plan and execute Advertising/Marketing campaigns (Social Media; LinkedIn; Job Portals)
To stay updated on recruitment market trends relevant the company and feed back to key stakeholders
Sharing recruitment campaign reports and learnings
Answering general queries and administration relevant to live campaigns
Perform Reference/Verification checks for an external client
Client Account management
Pipeline / Talent pool creation
Requirements
Candidate to be based in Cape Town
An extremely high level of motivation and drive
Exceptional communication skills - both written and verbal
Meticulous levels of attention to detail
Highly attuned interpersonal skills
Confidence and experience in making qualitative decisions
Ability to think outside the box and find hard to reach talent
Exceptional stakeholder management ability
Ideally previous experience hiring for IT/Software/Developer style roles
Minimum of 3 years’ work experience (Administrative/Recruiting/Marketing)
Foreign Language skills advantageous but not required (European)
Excellent computer skills (MS Office; Emailing; Internet; Social Media; CRM/Job Portals; LinkedIn)
Advanced computer skills a plus – Google Ads; Web Design; SEO
Salary: R13000 to R15000
Accounts Payable Clerk Reference No: 1834273587 | Cape Town, South Africa | Posted on: 08 March 2022
JOB SUMMARY
The Accounts Payable Clerk is required to:
Process/post invoices and credit notes
Reconciliation of creditors accounts and resolving queries
Paying creditors on time (according to payment terms)
Confirmation of Intercompany balances
DUTIES & RESPONSIBILITIES
Invoice processing, payments and reconciliations
Receive and verify invoices and all relevant documentation to process payments for creditors
Follow up on all missing documentation
Ensure that payments have been authorized according to the required financial procedures
Perform the day-to-day processing of accounts payable transactions according to the relevant accounting system for payment authorization
Validate, approve and post invoices
Prepare vendor reconciliations
Resolve all vendor queries
Prepare the paperwork/backup documents for payment run
Ensure suppliers are paid on pre-determined payment terms
Monitor vendor accounts to ensure that payments are up to date
Forward proof of payments to suppliers when required
Maintain a current and accurate filing system for the creditors function
Assist with general administration and financial duties
Confirm the Intercompany balances
Make sure that the vendor age analysis has no queries (especially no debit or old outstanding balances)
Verify B-BBEE status with vendors
Accurately capture company credit card transactions within the correct period
Purchase order maintenance
Open receipt maintenance
MINIMUM QUALIFICATIONS
Relevant Diploma or degree – preferred but not necessary
Experience in Financial administration or in a financial support role
MINIMUM WORKING EXPERIENCE
5 years relevant experience
TECHNICAL COMPETENCIES / KNOWLEDGE (What you need to know)
Computer literate
Proficient in Microsoft Excel
Financial background
SKILLS & ABILITIES (What you must be able to do / display)
Ability to work well under pressure
Effective written and verbal communication skills
Work independently as well as in a team
Effective prioritization and quick problem-solving orientation are requirements to achieve multiple departmental deliverables on a timely basis in a fast-paced category
Highly organized, with the ability to adapt to change
Salary: Negotiable
Sales Strategist Reference No: 2235689557 | Cape Town, South Africa | Posted on: 05 March 2022
Our client, a wholesale floor cleaning products supplier based throughout South Africa, is looking to employ a highly-skilled Sales Strategist for their Cape Town branch.
Job Purpose
The Sales Strategist will be responsible to analyze data, provide data driven insights to the business, demand forecasting for procurement and sales as well as financial forecasting for the sales team. The Sales Strategist will develop analysis and reporting capabilities for sales and finance. They will also monitor performance and quality control plans to identify improvements. Investigate data quality, clean data, transform data, summarize data, and perform basic queries to support project related activities.
Essential Duties, Responsibilities and Skills
Ability to work with large datasets
Excellent Microsoft Excel skills
Strong report writing skills
Strong analytical and critical thinking skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy
The ability to investigate data quality, clean data, transform data, model, and summarize data
Accuracy and attention to detail
Excellent written and spoken English
Strong communication skills are essential
Demand and Sales Forecasting
People management
Be able to work with data visualization tools like Power BI
Needs to be self-driven, ability to work under pressure, by meeting deadlines effectively and efficiently
Interpret data, analyse results using statistical techniques and provide ongoing reports
Work with project team to prioritize business and information needs
Define new data collection and analysis process improvement opportunities
Oversee integrity of reports, both when developing new reports as well as when updating existing reports to ensure data is accurately presented
Education & Experience Requirements
Minimum Grade 12
Relevant tertiary degree
5-year minimum Data Analytics experience
Must have a valid South African driver’s license and passport
Must have your own reliable vehicle
Skills and Abilities
MS Office proficient (Basic Computer Skills)
Professional personal presentation
Administrative experience
Attention to detail
Ability to problem solve and use initiative
Excellent verbal and written communication
Bilingual: English and Afrikaans
Detail oriented and deadline driven
Ability to work in a pressurized environment
Accountable, responsible, reliable
Team player
Customer focused
Integrity, credibility, trustworthiness, and a professional appearance is non-negotiable
Ability to act decisively to resolve problems
Salary: Negotiable
Financial Accountant Reference No: 1013605454 | Cape Town, South Africa | Posted on: 04 March 2022
Job Summary
Provides financial information by maintaining and reconciling accounts and preparing reports.
DUTIES & RESPONSIBILITIES
Fixed Asset Month-end Reporting
Ensure that all fixed asset purchases are recorded correctly in the general ledger and the fixed asset sub module reconciles to the general ledger on a monthly basis within the month end deadline
Accounts for the movement of fixed assets including the transfer & disposal of assets
Ensures that all assets are accounted for in terms of the accounting policy
Ensure that no weaknesses are raised by the internal or external auditors’ reports
General Ledger Close
Raise month end close journals which are accurate and complete within the month end deadline
Monthly review of Income Statement ensuring accuracy and completeness
Preparation of Monthly Balance Sheet reconciliations within the specified deadlines to ensure that the balance sheet is accurate and complete
Resolve Balance Sheet reconciling items before Month End
Ensure that no weaknesses are raised by the internal or external auditors’ reports
Income TAX & VAT Returns Compliance
Prepares monthly tax computations and raise related journal entry
Preparation of Income Tax Returns
Preparation of Provisional Tax Payments
Preparation of VAT returns taxation
Ensure that Taxation compliance requirements are achieved within legislation deadlines
Financial Statements & Compliance
Ensure that annual financial statements are completed within the agreed timeframes
Prepare annual statutory accounts and returns in accordance with relevant legislation
Keeps abreast on changes in international accounting standards and advises key stakeholders of changes
Ensures that records to meet legal & tax requirements are maintained
Maintains a sound internal control environment
Maintains accounting controls by following policies and procedures; complying with relevant legislation
Accomplishes accounting and organization mission by completing related results as needed
Liaise with external auditors
Ensure that all information is readily available for review by the auditors within the agreed timeframe
Ensure that no material errors or exceptions are identified by the auditors
Resolution of auditor issues in a timely manner
Ad Hoc
Reviewing and releasing of supplier payments on a timeous basis
Reviewing and approving of supplier invoices on the Procurement Portal
The above is not limited and can change to better compliment the company, as it evolves
MINIMUM QUALIFICATIONS
BComm Degree
MINIMUM WORKING EXPERIENCE
At least 3 – 5 years’ experience in an Accountant role
TECHNICAL COMPETENCIES / KNOWLEDGE
Computer literate
Proficient on Microsoft Excel
Financial Background
Knowledge and experience in South African tax law
Fixed Asset Register knowledge and experience
Generally Accepted Accounting Principles
SKILLS & ABILITIES
Attention to Detail
Ability to work well under pressure
Effective prioritization and quick problem-solving orientation is a requirement to achieve multiple departmental deliverables on a timely basis in a fast-paced category
Highly organized, with the ability to adapt to change
Effective written and verbal communication skills
Work independently as well as in a team
Demonstrated ability to meet deadlines
Salary: Negotiable
Business Development Manager Reference No: 76444949 | Cape Town, South Africa | Posted on: 03 March 2022
Urgently looking for experienced Business development Managers to manage sales Fibre to the Business (FTTH)
PURPOSE OF THE JOB
Business developer will be responsible for the New Sales as well as associated administrative personnel. Regional management responsibility for the New Sales team as well as associated administrative personnel. Regional management responsibility for the achievement of the new sales budgets as set by EXCO
Experienced required:
Sales, business management and telecommunications (Must).
3 years successful Corporate Direct Sales experience.
2 years ICT industry experience.
Basic Salary + other benefits.
R15k - R25k (depending on experience)
Comes with benefits and allowances.
If you meet the above requirements, please email me at: carlos@abcworldwide.com
Salary: R15000 to R25000