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Trade Marketing Manager - Travel/Tourism (German speaking) Reference No: 458462005 | Frankfurt am Main, Germany | Posted on: 17 November 2022

Unsere Kunde zählt seit 28 Jahren zu den führenden Kommunikations- und Marketingagenturen der internationalen Tourismusbranche. Von Ihren Standorten in Frankfurt am Main beraten Sie Kunden in Sachen Markenkommunikation. Sie pflegen beste Kontakte zu Medien und Influencern sowie Partnern aus Politik, Wirtschaft und Industrie, Botschaften und Konsulaten. Zu Ihren Leistungen gehören Marketing, Social /Digital Media Marketing und (Travel) Trade Relations. ? Deine Aufgaben:?· Führung des Trade Teams Pro- aktive Kunden Akquise, New Business Development, Projektentwicklung Betreuung von Tourismus und Lifestyle Kunden Erstellung von Marketing-Konzepten, Content-Strategien und Monitoring der Maßnahmen?· Themenrecherche und Verfassen von Newslettern und Marktanalysen Aufbau und Pflege eines Kontaktnetzwerks zu Reiseveranstaltern, Reisebüros und Kooperationspartnern Planung, Organisation und Durchführung von Webinaren, E-Learnings, etc Planung von Kunden-Events, Roadshows und Messen?· Konzeption, Abwicklung und Reporting von Marketingaktivitäten?· FAM-Trips in die jeweiligen Destination· ? Dein Profil?· Hochschulabschluss oder vergleichbare Ausbildung im Bereich Tourismus, Hotel oder Event Erfahrungen in der Tourismus- oder Event-Branche wünschenswert Organisationstalent und gutes Zeitmanagement sowie selbständige Arbeitsweise und Flexibilität Freude am Kundenkontakt sowie engagierte und sorgfältige Arbeitsweise ? Sehr gute ?Sprachkenntnisse in Deutsch und Englisch, weitere Sprachen sind von Vorteil Affinität für fremde Kulturen und Länder Sicherer Umgang mit Office Tools und Sozialen Medien ? Was wir Dir bieten spannende Kunden aus der Tourismus-Branche ein herzliches, sympathisches Team mit Sinn für Humor flache Hierarchien große, helle Loft-Büroräume im Herzen von Frankfurt Kaffee und Getränke Betriebliche Altersversorgung ? Gründungsmitglied des Internationalen Tourismus Networks TLN - Travel Lifestyle networt
Salary: Negotiable

PR & Trade Account Manager (German speaking) Reference No: 550146795 | Frankfurt am Main, Germany | Posted on: 17 November 2022

GERMAN MOTHER TONGUE/PROFESSIONAL WORKING PROFICIENCY REQUIRED Tasks & Duties: PR Strategic client consulting and conception of creative communication campaigns. Textual confidence, a strong sense of language and a talent for storytelling Networker with own network to external service providers, media partners, editorial offices and event organisers Planning and management of complex PR | digital projects and campaigns Responsibility for project success in terms of quality, time and budget Evaluation of communication measures and preparation of reports Management and conceptual development of pitches and presentations to clients Proposal preparation, project controlling, resource planning and project documentation Responsibility for the economic ROI of the budget/client Selection and management of external service providers in the areas of creation, moving image, software development and content Technical leadership responsibility in the team ? Tasks & Duties: Trade Active communication, strategic consulting and management of international clients (destinations, airlines, hotels and other tourism service providers). Independent management, implementation and control of PR and social media activities Observation of trends and innovations in the fields of PR and digital communication Writing, editing and translating press releases, newsletters, etc. Answering press enquiries quickly and in a well-founded manner Planning and accompanying press trips Organising and conducting press conferences and interviews Service-oriented customer care at trade fairs Sound knowledge in theoretical and practical crisis communication Conception and implementation of cross-channel strategies as well as preparation of annual content and editorial plans Project management, budget management and budget planning Active support in the expansion of existing customers Cooperation and coordination of tenders in the New Business area ? Requirements: 5 years of professional experience in corporate communications, public relations, in an editorial office or a comparable field. Ability to think journalistically; previous journalistic experience and knowledge of the tourism industry a plus Organisational talent, able to manage many issues simultaneously Ability to present complex issues in a simple, structured and appealing way Clear, comprehensible communication - in German and English, other foreign language skills an advantage Expert in crisis communication and reputation management Creativity and strong communication skills with an analytical and conceptual mindset. Resilient network of relevant media representatives and profound knowledge of the German-speaking media landscape High level of commitment, ability to work in a team, loyalty and independent, customer-oriented action Experience in holistic project planning, from budget tracking to conception Leadership experience and resource management  
Salary: Negotiable

Spanish-speaking Reservations Travel Consultant Reference No: 3756560372 | Cape Town, South Africa | Posted on: 17 November 2022

KEY OUTPUTS Creative planning and designing of itineraries Managing the reservations process for bookings in a manner which ensures guest budget is achieved Handling of bookings from quote to finalising, invoicing and travel documents Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues Emergency duty will be on a rotational basis as per the Retail Emergency BOP Working hours early and late shift on a weekly rotational basis Calm and professional manner of servicing agents and guests Proactive selling of our products and services ensuring the best possible safari for the guests An independent, curious and “can do it” nature Upholding the values of the company ... Care of the people, Care of land and Care of the wildlife   KNOWLEDGE REQUIRED A passion for delivering service excellence An in-depth knowledge of Tourplan advantageous A good knowledge of South Africa and Southern Knowledge of East Africa advantageous A willingness and aptitude to learn Fluent Spanish - written and spoken (mother tongue professional working proficiency)   SKILLS REQUIRED Good understanding of terms and conditions, product knowledge, third party and the company Product destinations Understanding of travel industry channels Excellent computer skills  Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses Understanding and knowledge of the different markets in which the company operates in Relevant understanding of Business to create and formulate a strategy and make commercial decisions Sales process and methodologies Problem-solving skills Experiential Creativity (Crafting Experiences) Guest/Client Delight   PERSONAL CHARACTERISTICS Good interpersonal skills Sense of urgency Passionate about guest delight Diligence and self-motivation to meet deadlines and keep on top of your job Willingness/ability to share information and teach and inspire others   Personal growth Excellent communication skills (E.g. verbal, written, reporting and body language) Time management Teamwork and interpersonal skills Conflict management and resolution Attention to detail Administration and organization skills Paperless filing Speed Reading and Typing   PREVIOUS WORK EXPERIENCE REQUIRED Minimum of 2 years previous inbound tour consulting experience required
Salary: Negotiable

Italian Customer Service & Sales Representative Reference No: 3380091643 | Cape Town, South Africa | Posted on: 17 November 2022

 • Work for a prestigious airline brand on various work streams • Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Italian & English languages • Work on airline reservations systems & handle voice calls in English & Italian including written correspondence. • Fully paid product and systems training provided. • Daily interactions with international passengers with queries and compliments • Required to meet specific key performance indicators and meet expected client service levels. • Demanding and time-sensitive call centre environment Requirements • Native level fluency in Italian language: Verbal & Written skills essential (Advanced level may be considered) • Located in South Africa preferable • Permanent residence permit/ South African ID holders only • Excellent Computer literacy & technical skills • No criminal record. • Flexibility to work shifts • Previous customer service experience preferred Employment terms and conditions - Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day - Rotational shifts Mondays – Fridays includes rotational public holidays as operationally required. Working hours may be subject to change depending on client requirements. - Training: 7 weeks (Fully Paid). - Probation period: 4 months - Health insurance benefit (Paid for by the Company) - Office-based, Remote position available after probationary period.                - Own home Fibre internet line & UPS solution required for work-from-home option.
Salary: Negotiable

German-speaking Groups Series Consultant - Travel Reference No: 675962751 | Cape Town, South Africa | Posted on: 17 November 2022

Purpose of the Job To design, quote for and book journeys to Southern Africa for travelers via overseas agents.   Scope To exceed customer expectations and meet deadlines, and to retain relationships and achieve set sales targets.   PRINCIPLE ACCOUNTABILITIES & RESPONSIBILITIES Quoting and Reservations Assess client needs in terms of special interests, special needs, and affordability/budget Acknowledge receipt of written requests received from agents Respond to written requests and provide written confirmations Making sure all client files are filed according to the company’s standards and up to date Loading of PCM’s for all series Loading reservations on Tourplan Ensure confirmation of services with suppliers Documentation Management of all Reservations Itinerary planning and layout Compile Guide packs for Tour Guides Vouchers Rooming lists Filing Handling of client complaints on spot together with the tour guide Manage MOD phone and queries as required Stay in constant communication with agents with regards to status of utilization of series, payment requirements, deadlines, and conditions of reservations Create client specific proposals in German Create and understand client specific costings for different groups Constant liaison with tour guides while on tour Regular liaison with the guide academy regarding tour guide bookings   Client Care Maintain contact with tour guides throughout tour Manage client complaints and emergencies Maintain contact with agents Obtain feedback from agent following client departure Make sure feedback forms are summarized and analysed   Payments & Account Queries Ensure that bookings are invoiced for all services and invoices are accurate Manage payments and Account queries Follow up on short payments / outstanding payments Liaise with Finance department with regards to queries Ensure payment conditions are strictly adhered to Keep Team Manager informed of possible problems   Tour Guide Liaison Make sure that tour guide services are booked as required and timely Ensure guide briefing is done accurately with regards to client requirements, make sure to highlight any special needs/requirements of clients Ensure regular updates on tour guide briefings as itinerary changes Ensure correct selection of guide based on Cultural background of group Age group of travellers and guide Language requirements Ability of guide   Administration Fully understanding and follow-through of all divisional procedures and policies. Submit timeous reports as requested and adhere to deadlines. Maintain complete confidentiality with all company intellectual capital. Make sure that e-filing is done accurately in the team   Client Relationship To ensure client expectations are met and the highest delivery of service is driven through the business To ensure that clients are offered the best available price and product To continually look at creative ideas and review products which are offered to clients To build and retain relationships with clients Establish and maintain good relationships with all company staff To ensure effective communication with clients at all times To ensure that all correspondence, documentation, proposals, presentations are delivered accurately and timeously To follow-up with clients and any leads   Technical Skills Turnaround time as per client specifications Tourplan knowledge and execution Knowledge of customers’ needs and products Knowledge of company policies and procedures Knowledge and understanding of German travel law Knowledge and understanding of German travel market Customer Care Handling of complaints Problem Solving Continually exceed the customer expectation   Financial Reporting Explanation of variances Margin Management (high & low) Reconciling of files   Team Work To build and maintain good relationships within the team Coaching, motivating, developing, mentoring and managing the team Manage expenses and training needs Effectively communicate and implement and/ or adjust best practice policies and procedures Build relationships and support within the company Pro-actively get involved Assist in areas of expertise Flexibility to assist colleagues out of normal office hours, when and if required   Supplier Relationships Commitment to and building relationships with the company’s Destination Management preferred partners Ensure that the best rates are always negotiated and secured Understanding supplier products Establishing best product Personal development on destinations and products Actively source new products and creative ideas   Learning & Development Continuously develop product knowledge, attend industry events/seminars/conferences, and participate in supplier workshops, educationals and trade shows Keep abreast of industry trends Attend exhibitions, trade shows where necessary   Values Passion – Energy and Excitement and enthusiasm in all we do! Innovation – Our desire to make changes by introducing new methods, ideas or product for the benefit of all stakeholders Respect – I value myself and others (stakeholders), the environment and diversity that surrounds me daily Environment – Our responsibility to the natural world and the impact we have on its condition Integrity – Our consistency and honesty based on making decisions, regardless of the situation or consequence Diversity – Believe in Difference*-Value Difference *Age, Gender, Race, Religion, disability or sexual orientation Stakeholder Driven – Our accountability and responsibility towards anyone that affects or is affected through our actions   Qualifications & Expertise Matric / Grade 12 Fluency in written and spoken German Travel & Tourism qualification would be preferable Tourplan knowledge and execution Knowledge of customers’ needs and products Knowledge of company policies and procedures Ability to negotiate with suppliers for availability and rates Good Tourism industry knowledge Excellent South African and Regional geographic knowledge Strong product knowledge Strong logistical knowledge   COMPETENCY REQUIREMENTS: PERSONAL & TECHNICAL Competency Attention to detail is essential A mature approach when dealing with people Capacity for dealing with employers and workers at all levels Confidentiality, tact and discretion when dealing with people Excellent planning, organisational, and analytical skills Good verbal and written communication skills Integrity and Honesty Good interpersonal skills Good Problem-solving skills Negotiation and liaison ability Research skills
Salary: Negotiable

Styles & Standards Coordinator (Interior Design) - Tourism/Hospitality Industry Reference No: 850798796 | Arusha, Tanzania | Posted on: 17 November 2022

Requirements Key Responsibilities   Responsible for interiors and camp ambience of all northern Tanzanian camps Conceptualizing and design of existing camp refurbishments Outsourced camp design: Working with third party interior designers / fundis on refurb projects - procurement, manufacturing of interiors and installation. When capacity allows Assuring camp interiors are in line with camp identity, company brand and mood boards Production and updates of camp mood boards & camp layouts Liaising with suppliers to ensure the delivery and quality of interior items Assessing existing suppliers and sourcing new suppliers with competitive pricing and quality Budgets: responsible for keeping in line with camp refurbishment budgets, new project budgets and operational budgets [End responsible] Responsible for all Styles and Standards administration such as processing invoices, LPO’s and cash impress Travel requirements to each of the Northern TZ camps on a quarterly basis for minimum 48 hrs per camp. Relevant towns in East Africa for sourcing Work with procurement department to source camp items (furniture, electrics etc) Working with Brand Manager to ensure brand consistency across camps Custodian of brand in camps   Key Responsibilities Interiors Standards Creating hospitality and interior standards SOP for each unit across northern TZ camps and HQ (hard copy to be updated and printed annually and available in each unit) – Styling guides Working hand in Hand with service team to align the way we serve to our brand Training of staff on company standards Developing guest delight and outdoor bush related experiences for endorsement and adoption by Ops team Motivating camp manager’s to implement guest delight activities Ensuring company brand is executed across the board in N. Tanzania according to Brand Manager’s requirements (in-camp & Safari Ops) eg. Vehicle branding Production, implementation and monitoring of in-camp materials Working with procurement department on procuring standardized items Point of contact for company Shops working with contracted shop supplier Responsible of buying shop items and monthly analysis of month reports. Styling of shops. Responsible for production items done by project teams – Samples to be approved beforehand   Conditions of work The successful candidate will either be field-based in one of our Tanzania camps or Arusha based You will be required to travel for work between all the camps regularly
Salary: Negotiable

Camp/Lodge Asssitant Manager - Tourism/Hospitality Industry Reference No: 2105253494 | Arusha, Tanzania | Posted on: 17 November 2022

SCOPE AND PURPOSE OF JOB: To assist the camp manager in ensuring that the camp systems, facilities, activities and staff work together in a smooth, safe and harmonious manner so as to ensure that guests have a memorable stay. This purpose is coupled with the concept that the camp is a business unit that needs to run profitably with effective cost-stock controls, management of assets and environmental care.   DUTIES, RESPONSIBILITIES & PERFORMANCE STANDARDS   Daily duties: To support the manager in any way asked within reason and be a bridge between the Manager and staff. Allocation of all duties to the staff in your department. Responsible for all stock being used in your camp. It is extremely important to pay attention to the movement of the stock to ensure the most economic and profitable practices are conducted. Prepare leave and off schedules fairly and place onto the notice boards. Ensure that the staff committee is in place and works properly. Oversee all staff food and FB guides food. Awareness of all company policies, systems and procedures. Keep staff notice board to the company’s standards. Make sure that all staff are in proper uniforms and have name tags when they are front of house. Manage the stores and storekeeper. Control stock levels in conjunction with the Manager. Document any training done in-house and send a copy to HR for filing. Ensure you are looking after all eco matters in camp in conjunction with assigned eco warrior – fuel use, waste measurement, waste separation, as per the operations audit. Ensure the maintenance report books and checklists are updated. Participate in hosting lunches and dinners as and when required with the manager. Assist in cost controls – work with the camp manager on how to cut running costs down and keep within all budgets. Ensure that all meals are on the table in time. Ensure all staff members know what activities, arrivals and departures are required to plan for the day before – the daily plan. Ensure all staff are working as per their job descriptions. Ensure that staff quarters, managers tents and guide tents are kept clean and in working order. Ensure you have daily meetings with the manager and update manager on any issues or forthcoming events. To complete all daily reports as required To ensure all systems, procedures and policies are being adhered to. Always be helpful and friendly to your guests. Ensure you are always presentable and practice good personal/work-related hygiene measures. As Assistant Manager will be your responsibility to ensure that the camp follows the highest standards of service, dress, hygiene and interaction with the guests.     Ensure a daily meeting with your HOD’s and Manager to convey all information required for the day. Ensure the correct usage of company equipment. Maintain the recycling of the waste in your camp. Ensure you have 5 different rubbish bins in the kitchen for Plastic, Paper, Metal, Food, Glass. Ensure that the correct wastage goes into each bin. Ensure that the bags are removed when full and sent to the Rubbish Holding Area. Ensure rubbish bins are then disinfected before using again.   Weekly & Monthly duties: Ensure all weekly & monthly reports are carried out and emailed to Head Office To ensure that all departments leave and off days are taken and report to the manager.   RESPONSIBILITIES Ensure all staff follow the camps rules and regulations. Awareness of all company policies, procedures and systems. Staff evaluations and risk assessments to be carried out twice yearly. Ensure guides daily record book is completed to include sightings, client feedback, vehicle issues, clients have received all indemnity information. Be a team player. To carry out initial first aid or medical treatment for all staff on site. To maintain efficient records of requisitions to enable accurate calculations of profits. To carry out any reasonable request from the Field Ops. To monitor all staff in your camp and ensure that they have continuous training as and when required. To monitor working hours of all departments. To ensure camp is run in a smooth and efficient manner. Ensure camp is kept secure at all times and askaris are following systems. To ensure that fire drills and evacuation plans are practised and clearly displayed in all camps. Information boards in guest areas to be regularly updated and displayed.   INTERPERSONAL RELATIONSHIPS All other members of staff are dealt with in a polite and helpful manner at all times Members of staff are dealt with in a manner that maintains goodwill and respect and avoids conflict and offense Members of staff are dealt with in a manner that maintains goodwill and respect and avoids conflict and offense. The Management are kept informed about all activities of the camp and the staff concerned. Instructions from Management are treated constructively and acted upon   GUEST SATISFACTION Guest are greeted in a polite and friendly manner at all times Guest’s needs and requirements can be anticipated through information received from the bookings sheets. These must be executed promptly and efficiently. Specific requirements must be followed exactly during the guests stay.
Salary: Negotiable

Safari/Field Guide Trainer - Tourism/Hospitality Industry Reference No: 2818206176 | Arusha, Tanzania | Posted on: 17 November 2022

Job Role   Tanzania head guide, trainer and walking guide, reporting to the Country GM / Group Training Manager as the head of the guiding and guide training team. Duties include managing and assessing Tanzanian guides, walking guests, mentoring walking guides, and training all guides throughout the year as well as during the annual training time.   Training responsibilities   Ensure that quality of guiding in the company continuously improves Develop training program within existing framework of company guide training to ensure compliance with overall company goals and targets Develop operating procedures for all activities, a day in the life of a guide, training manuals and checklists Train guides in all our TZ camps to be able to successfully and safely offer all relevant activities / experiences. Drive, walk, bird, fly camp, boat, as well as host and entertain Recruit guides and trainee guides as needed for the expected growth Ensure that all guides are evaluated every year to measure success and identify training needs Develop a program splitting time between all areas and exposing all guides to regular training interventions Develop a series of 2 hour training exercises / talks / practicals, so that training can be slotted into otherwise busy days / seasons Plan longer specialized training courses throughout the year Work within the allocated training budget Closely monitor guide feedback and ensure corrective training is timeously given to avoid repeat negative feedback Train guides in Birdmap and iNaturalist and ensure that each camp meets agreed monthly targets Train guides in care, maintenance and responsibility for all departmental assets (vehicles, guiding equipment, etc.) Train guides in guest delight, exceeding expectation, going the extra mile, story-telling, breaking the mould, sundowner set ups, and empathy Train guides in emergency procedures, medi-vac, fire drills etc. Train Askaris (security staff) for dealing with animals and security   Key responsibilities   Health, Safety and Environment As a Guide Trainer you are ultimately responsible to ensure that your guides are not exposing our guests to irresponsible/unethical safari experiences, operational hazards and criminals Ensure that the following are managed:   The safari vehicles and assets are kept secure at all times All guides practice Fire drills Carry out initial first aid where necessary Carry out correct and timeous procedures in the event of a guest medical incident Promptly report maintenance/vehicle issues that are safety hazards Guide first aid kits are fully stocked for mild injuries and emergency The Emergency Response Plan is displayed and understood by all guides Comply with group Health and Safety Policy   Guide Team / Guest Experience We work closely as a team. We value everyone’s contribution and dedication. Each individual within our family has specific talents and skills to contribute to a memorable safari experience and to the overall success of our combined endeavors. Leading role in definition, training, implementing and monitoring / reporting of all guest-experience standards from a guiding perspective Guide the monitoring procedures in order to have a solid feedback cycle for all the relevant departments Be an effective team player Communicate effectively with the team Assist guides and other staff with their work when the pressure is on Ensure all guides follow the company rules and regulations Ensure that all guides are correctly equipped with their personal and company safari equipment such as field guides, binoculars, caps, ponchos, first aid kits etc. All guides follow the camp routines as set out by management Create an enjoyable and happy working environment (it’s NOT me and them - It’s US) Talent loss should be minimized, Talent retention and development is a company priority Identify and nurture talent   You are expected to contribute your skills and experience to the overall success of Asilia. We are a hands-on team and this means that we often perform duties/roles that are outside of our official job description. Such tasks may include but are not limited to; hosting of guests in camp, supporting events, sourcing operational equipment and quotes, filling in where resources are limited etc.   The package Our client offers a competitive salary for East Africa standards and modest fringe benefits, it being noted that the company may not be the best working environment for purely financially motivated candidates – people who work with our client are passionate about what they do and what the company is trying to achieve. You will be based and live in Arusha with frequent travel to the camps and lodges in Tanzania.
Salary: Negotiable

Senior Business Accountant (Leisure Travel) Reference No: 2798148048 | Cape Town, South Africa | Posted on: 15 November 2022

ROLE OVERVIEW An exciting opportunity exists for a candidate to join our Finance team to drive the company’s financial analysis and forecasting agenda The Senior Management Accountant position will partner and provide financial support to the rest of the business focusing on forecasting and variance analysis, along with ad hoc financial reporting and analysis working with the BI team The role requires a strong understanding of financial principles and accounting systems. The candidate will be required to be detail-orientated and naturally analytical, excelling at showcasing logical thinking when compiling, analysing and presenting financial data and analysis   SKILLS & EXPERIENCE CIMA / ACCA / ACA qualified (or equivalent) 3+ Years’ experience in a similar role Good knowledge of management accounting principles Proven track record of managing budget / forecasting models, including ash flow management Excellent knowledge of Microsoft Office applications, especially Excel with some experience in PowerPoint Strong analytical and problem-solving skills Advanced financial modelling skills   KEY ACCOUNTABILITIES Preparation of forecast / budgeting, performance and variance analysis providing qualitative and quantitative analysis and insights to guide the business on strategic decisions Forward planning – Reporting on key performance indicator results associated with forecasts, budgets and longer-term outlooks, including analysis and presentations Reviewing performance – Preparation of monthly / quarterly management reports and analysis to understand financial and key performance indicator trends compared to targets and challenge the status quo. Provide commentary to Senior Management Maintain monthly KPI’s for finance / business-related decisions Assisting in developing and managing cost-effective business processes and policies including interpreting information to evaluate the efficiency of financial procedures / operations Develop, maintain and distribute financial models as required Assist / prepare ad-hoc consolidated financial information and / or reports requested by Management   PREFERRED REQUIREMENTS Ability to challenge existing processes and ways of working Excellent verbal and written communication skills – ability to explain complex financial information Strong interpersonal skills Strong analytical skills with the ability to synergistically integrate the details into a big-picture view Must be proactive with the ability to multi-task and work under tight deadlines Flexible and innovation-hungry, embracing change positively Right attitude and passion for the role: exhibit enthusiasm and can-do attitude about work and deliverables
Salary: Negotiable

GERMAN Paid Advert Campaigns Executive (Digital Marketing Agency) Reference No: 4288690117 | Cape Town, South Africa | Posted on: 03 November 2022

Requirements: As a Proactive Problem Manager, you are required to: Set up, guidance and optimisation of PPC campaigns for clients (Google Ads, Facebook, LinkedIn) Monitoring of Google Ads campaigns for the search and display network Performance of keyword analysis Creation of exciting ads in German and English (and other languages if possible!) You'll set up performance reports for your clients' performance marketing campaigns Certified in Google Ads and advanced skills to go with it. Use your SEA experience to guide a large portfolio of clients Fluency in spoken and written German and English   Qualifications/Experience/Sills: 3-5 years Digital Marketing Experience Relevant Qualifications – Digital Marketing / Marketing / SEO / PPC
Salary: Negotiable

Financial Controller (On-site at a Game Reserve) Reference No: 961737162 | Saint Lucia Estuary, South Africa | Posted on: 28 October 2022

Location: Game Reserve in KZN Reporting to: Regional Finance Operational Manager   About the Client This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose individuals very carefully – they are the strength and the future of this business.  Our client requires a proactive Financial Controller to ensure the Private Game Reserve results are reported accurately, timeously in accordance with Group policies. The Financial Controller will be responsible for financial recording, reporting, variance analysis, setting and agreeing budgets / reforecasts, training of staff and resolving problem areas at the game reserve.   This role will suit a candidate that is a team player who is professional, results orientated, has attention to detail and good people skills. The candidate must have the ability to work independently while being part of a team. The role will require investment in time, specifically over month and year ends, to produce accurate and timely results.   This is a senior ‘live in’ office / administrative role at this game reserve that will report to the Regional Finance operational Manager and have no / very little contact with guests. Accommodation will be provided at on-site.   KEY OUTPUTS Includes but not limited to: Accurate recording and management of financial information for all business units for 2 lodges at the game reserve Maintaining and improving high financial standards and discipline Management, mentorship and training of Financial Co-ordinator and Finance trainee Meeting finance deadlines Training of staff from various backgrounds and skill levels Collation and resolution of general ledger queries Assist Lodge Managers / Regional Finance Operational Manager with queries Reconciling various accounts including clearing accounts and inter lodge transactions Interpretation and analysis of management accounts Holding monthly Finance meetings with the Regional Finance Operational Manager to discuss financial performance Ensuring correct authorisation and allocation of business expenditure Maintaining stock control procedures, assisting with stock counts when required Monitoring the controls within the lodges and conducting internal audits Develop and implement systems and procedures Responsible for the compiling of budgets and quarterly reforecasts Assist all staff with Panstrat Review and train Front of House systems Assisting with year-end audit Review and reporting of Capex spend to budget Collation and accuracy of Sustainability Stats, compilation of Sustainability graphs Maintaining of fixed asset register The implementation and / or maintenance of financial systems, processes and procedures ensuring the accuracy of data as extracted from multiple platforms Monitoring the vehicle fleet through statistical reporting Processing of financial transactions over accounts payable and accounts receivable in compliance with the Group Financial Policies and procedures Reconciliation of supplier statements to the general ledger Loading and review of all creditor’s payments Preparing and submitting to Head Office in Johannesburg the weekly cash flow requirements Reservations of volunteers Relieve financial Co-ordinator requirements when they are on leave   KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS) BComm or relevant qualification 5+ Years Financial / Accounting experience Computer literate – Excel is essential PANstrat experience preferable SQL knowledge is a value add   COMPETENCIES REQUIRED Excellent administrative skills, with a focus on attention to detail on numbers and analysis Excellent time management skills Critical thinking skills: Ability to solve problems and take the initiative Teamwork / collaboration Ability to work under pressure Excellent communication: Good interpersonal skills as well as being able to communicate clearly in both written and verbal format Patience Operate in an informal but highly driven and results oriented environment Self-driven, motivated, and organized Comfortable in dealing with diverse cultures, languages, and environments Drive, effect and enact considered change   NOTE Live-in position based at a game reserve in KZN Expected to always work at month-end Start Date: January / February 2023   Should you wish to apply, please email your latest CV and motivation to colin@abcworldwide.com
Salary: Negotiable

International Sales Manager - Solar Industry Reference No: 4051037421 | Cape Town, South Africa | Posted on: 26 October 2022

Responsibilities Technical selling, consultation and support of customers and in respect of the company’s PV products and systems in the Sub-Saharan markets Acquisition and development of new customers and applications in selected territories. This involves travelling into such territories for sales and trade show purposes Preparation of Quotations, Client Follow Up, Product and Stock Consulting and Order Confirmation to Clients being fully responsible for reaching sales and profit targets in the territories Preparation, pricing and coordination of logistic offerings and requirements depending on the respective export market Guiding and support of international clients with all export and import requirements and preparation of export certifications necessary for certain markets (BV / SGS etc.) Building a knowledgebase for export regulations into Africa Supporting international projects from site assessment to commissioning giving advice to our partners Organisation and commencement or regular technical product and system trainings with clients where new products are introduced or system configurations and commissioning are shown Gaining internal knowledge about new products or updates and changes. Internal processing and presentation in the company’s knowledgebase and training of colleagues Analyses and Assessment of market and customer requirements for new products and solutions Cooperation and collaboration with the Technical Application Engineers Qualifications Ideally, 2-3 years’ experience in the solar industry, preferably in international sales Profound knowledge and experience with solar PV products and storage applications Bachelor’s Degree as academic qualification is a requirement Willingness to travel in Sub Saharan Africa Excellent written and verbal communication skills required Outstanding skillset in the interaction with and servicing of customers, as well as the ability to present and negotiate therein Excellent English skills Willingness to work in a fast-paced, customer facing environment Ability to organize, prioritize and effectively multi-task daily and meet deadlines Assertive, confident and clear communicator – via e-mail, phone and face-to-face Highly proficient with desktop applications such as Adobe Acrobat Professional, MS Office, and Internet Explorer including an ability to learn new IT systems Frequent travel within the region Must have valid state driver’s license   Benefits Competitive compensation Attractive vacation arrangements Career path opportunities for top performers in a growing industry
Salary: Negotiable

Regional Sales Manager - Solar Industry Reference No: 2570512567 | Cape Town, South Africa | Posted on: 26 October 2022

Responsibilities Technical selling, consultation and support of customers and in respect of the company’s PV products and systems in both – commercial and residential markets Acquisition and development of new customers in Gauteng and surrounding provinces and countries Responsible for contractual negotiations as well as the conclusion of contracts Responsible for reaching sales and profit targets Preparation of Quotations, Client Follow Up, Product and Stock Consulting and Order Confirmation to Clients Management of the IBC Johannesburg Team Active support of sales staff in the preparation of sales offers in respect of technical and other aspects Organisation and commencement or regular technical product and system trainings with clients where new products are introduced or system configurations and commissioning are shown Gaining internal knowledge about new products or updates and changes. Internal processing and presentation in the company’s knowledgebase and training of colleagues Analyses and Assessment of market and customer requirements for new products and solutions Cooperation and collaboration with the interna Technical Application Engineers Qualifications Bachelor’s Degree in Electrical Engineering or Economics is an asset Knowledge and experience in the solar field is a necessity Minimum 3 years technical experience in the solar industry, preferably as technical sales Excellent written and verbal communication skills required Outstanding skillset in the interaction with and servicing of customers, as well as the ability to present and negotiate therein Excellent Afrikaans and English skills Willingness to work in a fast-paced, customer facing environment Ability to organize, prioritize and effectively multi-task daily and meet deadlines Assertive, confident and clear communicator – via e-mail, phone and face-to-face Highly proficient with desktop applications such as Adobe Acrobat Professional, MS Office, and Internet Explorer including an ability to learn new IT systems Frequent travel within the region Must have valid state driver’s license   Benefits Competitive compensation Attractive vacation arrangements Career path opportunities for top performers in a growing industry
Salary: Negotiable

Kitchen Assistant Reference No: 1991029992 | Cape Town, South Africa | Posted on: 24 October 2022

The school has a Tuck Shop that serves freshly cooked meals daily, weekly meals (e.g. meal in a tub) and snacks (rolls or ready-to-sell products). The cafeteria is also the breakfast place for the boarding students (maximum 14) and supports the boarding school on weekends with products and hot meals. From 9 January 2023, they are looking for an honest, team orientated, hands-on kitchen assistant with experience.   KEY TASKS The candidate must be able to prepare basic foods and beverages, including the preparation of vegetables, fruit, meat, poultry, fish and snacks, sandwiches The candidate must be able to cook simply including the reconstitution of prepared food Ability to use a touch screen till system   KEY REQUIREMENTS Matric and certificate in food handling advantageous Minimum 3 years work experience in the hospitality sector Minimum 1 years’ experience with front of house tasks in the hospitality sector e.g. till handling, food counter Very good communication skills – the command of English is essential, the command of English and Afrikaans would be preferable Must like children and willingness to learn The applicant must be a South African citizen or permanent residency holder   Should you be interested, please forward your updated CV, motivational letter and qualification certificates if available to diane@abcworldwide.com
Salary: Negotiable

Travel Sales Consultant (Senior) Reference No: 3457447924 | Cape Town, South Africa | Posted on: 20 October 2022

RESPONSIBILITIES & DUTIES Handling of safari requests from agents with planning, costing and accurate information within the required turnaround time Proactive response to agent requests including suggestions on itinerary design, routing, logistics, alternatives, upselling, offering additional information as needed Follow booking procedures set out in the operating manuals when booking all properties, vehicles and activities that make up the safari On confirmation, complete the safari file and all the information required Build and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the sales process Follow up with agents after a safari for any feedback Report any errors or issues to your line manager immediately on discovery Provide proactive support to colleagues in peak or leave times Proactive approach towards your personal and departmental target and working together with management to ensure we reach these targets Handling of safari requests from agents with costing and accurate information within the required turnaround time   REQUIREMENTS & QUALIFICATIONS Experience in, and knowledge of Safari Sales is required Experience in, and knowledge of East African Safari Sales is an advantage 10 – 15 Years’ experience of the broader industry sector (hospitality & tourism) Experience and good understanding of the safari tourism environment Experience of as many aspects of the industry as possible, more than one side of the fence Experience of dealing with and delivering on western business demands Experience with travel & reservation systems Skilled in designing detailed and individualized quotes for itinerary requests Excellent sales skills and the ability to upsell Excellent communication skills, a service delivery mindset and a strong customer service focus Target-orientated, and experience of delivering results in a performance-oriented and fast-paced sales environment Ability to find commercial solutions to problems Good knowledge of sales systems Strong administration and organizational skills with great attention to detail The ability to work well under pressure Proactive mindset and can-do attitude Experience in handling demanding situations (e.g. complaints, last minute requests, changes whilst travelling) Experience in and willingness to handle issues outside of office hours when required Ability to work independently as well as within a broader team setup Energetic and eager to learn   REQUIRED WORK PRACTICES Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with our key stakeholders As a key point of contact and the face of the company, upholding and contributing to the reputation of the company as a leading safari operator The company values are values that play a significant role in how we define ourselves and set ourselves apart. We place high value on living these values in every day work practices. These values are genuine, honesty, quality, commitment, and care. When staff events happen within working hours, it will be compulsory to attend Attend all Training & Development programs as required   CONDITIONS AND HOURS OF WORK You will be required to work in the Cape Town office from Monday – Friday. You are required to work 9 hours per day, including an hour lunch break. The working hours are depending on the team setup and business requirements. Flexible work from home is permitted, with a split of 3 office and 2 work-from-home days as detailed in the offer of employment and the work-from-home guidance document and after successfully completing your probation and training period which is 3 months. While we remain a flexible work environment, the nature of our business may require us to be present in the office over and above the minimum of 3 days, these will be communicated with as much advance notice as possible but will be listed in the guidance document which forms part of their HR Policy pack available at the time of offer only Dependent on the geographical location of the market being served, working hours may be adjusted to allow for real-time market specific interaction, but within reason The business may require you to handle enquiries from various markets You may be required to work alternative South African public holidays for which you may be compensated with time off in lieu Overtime may be required during peak periods, for which you may be compensated with time off in lieu We operate a 24/7 emergency phone that rotates between consultants for which you take full responsibility according to a roster for 1 week at a time You may be required to travel for work from time to time (must have a valid passport) You will be required to be fully vaccinated against Yellow Fever and COVID-19 as a condition to travel (irrespective of the destinations requirements)
Salary: Negotiable

Junior Sales Support - Travel Industry Reference No: 811653867 | Cape Town, South Africa | Posted on: 20 October 2022

POSITION OVERVIEW This position is purely an administrative function within the Sales Department and includes responsibilities that support the Sales Team.   RESPONSIBILITIES & DUTIES Manage the full administrative function of the Sales Team which includes: Cross-checking of confirmed Reconfirmation of all bookings Liaise with the Finance Team on invoice payments Liaise with Safari & Camp Operations Identify problems on a file and immediately notify the Sales Consultant and when applicable, the Line Manager Any other administrative tasks as may from time to time be directed by the Line Manager Build and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the administrative process Always provide proactive support to colleagues but especially during peak or leave times Strong support to the team to ensure we reach our departmental target Following and adhering to all sales procedures as set out in the operating manuals Attending all training that is offered and proactively growing your knowledge of the company, our products (as well as that of 3rd party suppliers), and the countries in which we operate Use systems to their maximum potential and plan an active role in helping to improve where possible Always look for ways to support and assist the Sales Team and plan an active role in increasing their performance.   REQUIREMENTS & QUALIFICATIONS Interest in the safari industry Working knowledge and understanding of the safari industry is preferred Strong administration and organizational skills Meticulous attention to detail Good communication skills, a service delivery mindset and a strong customer service focus Must work well under pressure Proactive mindset and can-do attitude Ability to work independently as well as within a broader team setup Energetic and eager to learn Must be computer literate and able to use email / MS Word / MS Excel Certificate / Diploma / Degree in Travel   REQUIRED WORK PRACTICES Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with our key stakeholders As a key point of contact and the face of the company, upholding and contributing to the reputation of the company as a leading safari operator The company values are values that play a significant role in how we define ourselves and set ourselves apart. We place high value on living these values in every day work practices. These values are genuine, honesty, quality, commitment, and care. When staff events happen within working hours, it will be compulsory to attend   CONDITIONS AND HOURS OF WORK You will be required to work in the Cape Town office from Monday – Friday. You are required to work 9 hours per day, including an hour lunch break. The working hours are 08h00 – 17h00 with some flexibility Overtime may be required during peak periods You may be required to work alternative South African public holidays for which you may be compensated with time off in lieu  
Salary: R10000 to R13000

Front of House/Head Waitron (Hospitality Industry) Reference No: 2126598107 | Cape Town, South Africa | Posted on: 18 October 2022

Guest Relations Meeting & Greeting of Guests & Visitors Check-in of Guest into accommodations Hosting guests Maintaining standards Coordination of all guest activities with relevant staff Ensure the highest standard of service Maintaining a productive & happy work environment Following standard Operation Procedures Food and Beverage Efficient Breakfast, lunch & dinner table service Working on the Point - of - sale system Invoicing of Guests Assisting with Weekly & Month - end stock takes Food & Beverage issuing and invoicing Assist in the ordering of supplies for Bar/Restaurant Ensure that all items are charged, and the Cafe?/Restaurant outlet is profitable Assist wedding planners & Coordinators On the ground coordination of service providers Housekeeping and Maintenance General upkeep of facilities Assisting with housekeeping standards & hygiene in Guest accommodation Assist with room checks Reporting any maintenance issues to the Maintenance Supervisor/GM General Coordinating Assist with conferences and special events Assist with weddings. Handling of special Guest requests and providing helpful info on activities offered by the company & in the surrounding area. Representing the company in a professional manner at all times. Providing the Guests with an unforgettable experience.
Salary: R7000 to R9000

Assistant Management Couple (Lodge - Hospitality Industry) Reference No: 113588044 | Cape Town, South Africa | Posted on: 18 October 2022

Brief Job description A newly launched Eco - Tourism operation situated on the Klein River Estuary 10km’s outside the village of Stanford is looking to recruit a live - in Assistant management couple with at least two years previous work experience in similar roles in Hospitality/Tourism. The successful couple should be dedicated individuals willing to multi-task in a family friendly environment dealing with Local and International Guests on a daily basis. The position will entail assisting the General Managers in the successful operation of the property with a strong focus on providing an unforgettable experience for our Guests. Key Responsibilities She Relief management of the hospitality operation in the absence of the General Managers. Assist in the management of the tourism operation & property. Front of House - meeting & greeting of Guests & Visitors. Dealing with the check-in and check-out procedures. Hosting guests. Providing a Concierge service. Maintaining standards set by senior management. Marketing in line with the company’s commercial strategy & sales objectives. General Administration. Conducting Housekeeping checks. Some Experience in F&B would be an advantage. Checking on Food presentation and standards in accordance with the head chef. Restaurant service management when on duty. Portion control. Assist with meal service. Assist with Bar service when required. Effective cost and wastage control. Operating of the Point - of - sale system. (Training to be provided) Assist with weekly & month - end stock takes. Food & Beverage issuing and invoicing. Assist in the ordering of supplies for Restaurant/Cafe?. Ensure that all add on items/activities are charged to Guest accounts. Assist in the planning of conferences and special events. Coordinate site visits for wedding parties. Agent site inspections on the property. Assist wedding planners & Coordinators. On the ground coordination of service providers. Skills: Computer Literate. Excellent written & spoken English. Excellent communication skills.   Motivated, Innovative & Goals driven.   Work well in an established Team. Effective Time Management. A professional work ethic. Key Responsibilities He: Relief management of hospitality operations in the absence of the General Managers. Assist in the management of the tourism operation & property. Front of House - meeting & greeting of Guests & Visitors. Dealing with the check-in and check-out procedures. Hosting guests. Providing a Concierge service and assisting Guests with daily itineraries. Maintaining standards set by senior management. Ensure the highest standard of all nature-based activities with the Guest safety as priority. Dealing with guest requirements. Coordination of all guest activities including outsourced activities. Conducting Guided activities, including beach drives, interpretive Bird & Fynbos walks. Assist with camera trap monitoring project and sharing interesting birdlife/ wildlife data with the Guests. Responsible for the Maintenance, cleanliness, and general upkeep of all activity equipment. Overseeing & supervision of staff. Staff Motivation. Maintaining a productive & happy work environment. Ensure all Standard Operation procedures are followed. Restaurant service management when on duty. Assist with meal service. Assist with Bar service when required. Operating of the Point - of - sale system. (Training to be provided) Assist with weekly & month - end stock takes. General upkeep of facilities. Assist with room checks. General hygiene management in all facilities. Reporting any maintenance issues to the Maintenance Foreman. Assist on the farm with Alien vegetation control. Assist farm foreman with seasonal vegetable garden. General Farm projects set out by the General Manager. Assist with group bookings for example conferences and special events. Site inspections on the property. Assist with site visits of service providers. Assist wedding planners & Coordinators. On the ground coordination of service providers. Skills: FGASA Level 1 Qualification or similar with a particular interest in Bird life – knowledge of the Fynbos Biome will be advantageous. PrDP License. Basic Maintenance skills. Basic Vehicle Maintenance. First Aid Level 1. Computer Literate. Excellent written & spoken English. Motivated, Innovative & Driven.   Work well in an established Team. A professional work ethic.
Salary: R20000 to R25000

Production Pharmacist - Formulation & Filling Reference No: 2061044415 | Cape Town, South Africa | Posted on: 14 October 2022

QUALIFICATIONS NEEDED: Completed B Pharm Degree. Registered as a practising pharmacist with the SAPC.   NECESSARY EXPERIENCE & INDUSTRY KNOWLEDGE: Experience in a production/manufacturing department. Prior learning experience to aseptic formulation and filling will be advantageous.   KEY DUTIES & RESPONSIBILITIES OF THE ROLE: Enforce safety regulations. Keep records of employees' attendance and hours worked. Inspect materials, products, or equipment to detect defects or malfunctions. Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs. Plan and establish work schedules, assignments, and production sequences to meet production goals. Performance manage staff. Establish and set KPIs and perform visual management of shift operations. Identify and action any quality defects by using quality management systems and root cause problem solving. Implementing continuous improvement actions to meet or exceed Company safety, quality, delivery, and cost objectives. Manage expenditure on shift including staff costs such as transport and overtime as well as consumption of consumables. Responsible for the timeous execution of all activities defined by the SA Pharmacy Act 53 of 1974 and its current amendments and the Medicines and Related Substances Control Act, No 101 of 1965 and its current amendments. Responsible for the timeous execution of all critical activities, predefined and agreed upon with the Responsible Pharmacist, Quality Assurance and Production departments. This includes, but not limited to: independently checking and signing each dispensed material and its mass or volume checking and signing the addition of each material to the mix checking and signing the identity of the bulk product and printed packaging material checking and signing that each packaging line or station is clear of previous product, packaging components records, or materials not required for the planned packaging operations, and that equipment is clean and suitable for use before any packaging is undertaken other critical activities or stages as defined within each department as agreed upon the Responsible Pharmacist and relevant Quality Assurance and Department Manager. the compounding, manipulation, preparation or packaging of any medicine or scheduled substance or the supervision thereof. the manufacturing of any medicine or scheduled substance or the supervision thereof. the purchasing, acquiring, importing, keeping, possessing, using, releasing, storage, packaging, repackaging, supplying, or selling of any medicine or scheduled substance or the supervision thereof. Responsible for the management of pharmaceutical staff if applicable (basic and post basic pharmacists assistants and pharmacist technicians
Salary: R600000 to R750000

Junior Draughtsperson Reference No: 867297373 | Johannesburg, South Africa | Posted on: 13 October 2022

They are looking for a Junior Draughtsperson with a minimum of 3 – 5 years’ experience to assist with the ongoing growth of the company.   Primary Responsibilities Program Revit = Essential AUTOCAD = Essential Photoshop = Advantageous Sketchup = Advantageous Rhino/Grasshopper/Dynamo = Advantageous The following will also form key responsibilities: It will be essential to develop REVIT families to make the process more streamlined moving forward Working in AUTOCAD is essential in order to deal with the legacy documents and drawings that Caracal and some of its customers currently use. Rendering of the drawings There will be preference for candidates experienced with drone mapping software and incorporating the related information into CAD and Revit. Working closely with the General manager and the engineering team to develop project drawings Development of fabrication drawings of the sections, as well as the general arrangements to send to our suppliers. Assist in the development of new products and associated drawings to send to manufacturers. Keep abreast of the market development for both South Africa and Sub Saharan Africa   Additional Responsibilities Aid in the development of new and improved processes to guarantee efficient delivery of the projects. Requirements Licensed to work in South Africa Driver’s license essential Own transport Ability to manage diverse, simultaneous projects of varying complexities An understanding of and experience within the Solar PV market is advantageous but not essential Strong communication skills in English   Soft Skills In addition to the hard skill requirements our client is also looking for candidates that are: Willing to take on additional responsibility Enthusiastic Energetic Self-motivating Excellent communication skills Approachability Intercultural sensitivity English and Afrikaans essential   Travel 95% of the candidate’s time will be spent in the office   Reasons to Work for our client Openness and teamwork are encouraged within our young versatile team Significant opportunity for growth within the organisation A challenging and varied position within a new industry Rapidly growing company with a focus on international markets On the job training   Should you meet all the requirements and wish to apply, please send your latest CV and motivation to diane@abcworldwide.com
Salary: Negotiable

Applications Architect Reference No: 3061169578 | Centurion, South Africa | Posted on: 13 October 2022

ROLE PURPOSE Define the framework and operating principles for application solutions according to industry best practice, to manage the application architecture within the enterprise architecture of the business. RESPONSIBILITIES & WORK OUTPUTS Internal processes Define the required technology to support the business's agreed IT Strategy, Philosophy and Enterprise Architecture Lead system design activities and code development processes as a subject matter expert, to ensure applications solutions exhibit performance, security, scalability, maintainability, appropriate reusability and reliability upon deployment Translate business requirements into documented application architecture requirements, for application Proactively mentor peers regarding system knowledge and development technologies and processes, to ensure knowledge transfer and the maintenance of standards Monitor system performance, relevance and usage and define and maintain key metrics to ensure quality and performance of systems and delivery Work within the Enterprise Architecture to integrate and propose viable solutions to business Perform code reviews to ensure compliance with coding standards and best practices Accountable for technical design and detailed technical specifications, as well as unit testing and support documentation within the relevant business area Work closely with project teams, vendors, and third-party technical contacts regarding technical design, or resolving technical issues, to deliver on the Application Architecture Accountable for composition of detailed technical specifications, unit testing, and support documentation Accountable for application development technical processes, from design to application Define, document, and maintain Application Architecture standards within the relevant business area Collaborate with functional and technical leads from various teams to ensure an integrated and aligned solution and technology approach Provide process improvement recommendations to the software design/development team, to achieve best practices and high performance Provide accurate estimates of required effort for design and development, to assist in capacity management Accountable for appropriate cloud enablement and migration Identify and investigate appropriate SaaS, IaaS and PaaS applicable to the line of business systems Client Services Provide authoritative, expertise and advice to clients and stakeholders Build and maintain relationships with clients and internal and external stakeholders Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness, and recommend adjustments Define service practices which builds rewarding relationships, encourages innovation and allows others to provide exceptional client service Deliver on service level agreements made with clients and internal and external stakeholders to ensure that client expectations are managed Make recommendations to improve client service and fair treatment of clients within area of responsibility Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service   People Build relationships through providing specialist know-how and leadership to others, expressing positive expectations Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation Positively influence and manage change and offer specialist support where required Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management Take ownership for driving career development Finance Contribute to the development of area specific budgets to minimise expenditure, in alignment with operational plans Identify solutions to enhance cost effectiveness and increase operational efficiency Implement and provide input into governance processes, systems and legislation within area of specialisation Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes Provide input into the risk identification processes development and communicate recommendations in the appropriate forum Competencies Required Contribute to the development of area specific budgets to minimise expenditure, in alignment with operational plans Identify solutions to enhance cost effectiveness and increase operational efficiency Implement and provide input into governance processes, systems and legislation within area of specialisation Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes Provide input into the risk identification processes development and communicate recommendations in the appropriate forum Skills Required Communications skills Problem-solving skills Analytical skills Planning and organising skills Interpersonal skills Critical thinking   Experience and Qualifications Relevant Computer Science qualification (essential) 8 – 10 years’ experience in software development or experience in IT Architecture (essential) 5 – 7 years' experience in development management / solutions management or team lead role (essential) Exposure to Agile methodology (essential) Experience in the financial services industry (desirable) Required knowledge and experience on the following platforms Linux AIX Oracle Database and forms IBM WebSphere and Liberty AWS Compute and Database, but not limited to Required experience on the following languages Java EE PL/SQL Python Advantageous Oracle cloud Should you wish to apply for this position, please email your latest CV and motivation to miriam@abcworldwide.com
Salary: Negotiable

Application Architect Reference No: 3468550880 | Centurion, South Africa | Posted on: 12 October 2022

Role Purpose Define the framework and operating principles for application solutions according to industry best practice, to manage the application architecture within the enterprise architecture of the business. Responsibilities and work outputs Internal Process Define the required technology to support the business's agreed IT Strategy, Philosophy and Enterprise Architecture. Lead system design activities and code development processes as a subject matter expert, to ensure applications solutions exhibit performance, security, scalability, maintainability, appropriate reusability and reliability upon deployment. Translate business requirements into documented application architecture requirements, for application. Proactively mentor peers regarding system knowledge and development technologies and processes, to ensure knowledge transfer and the maintenance of standards. Monitor system performance, relevance and usage and define and maintain key metrics to ensure quality and performance of systems and delivery. Work within the Enterprise Architecture to integrate and propose viable solutions to business. Perform code reviews to ensure compliance with coding standards and best practices. Accountable for technical design and detailed technical specifications, as well as unit testing and support documentation within the relevant business area. Work closely with project teams, vendors and third-party technical contacts regarding technical design, or resolving technical issues, to deliver on the Application Architecture. Accountable for composition of detailed technical specifications, unit testing, and support documentation. Accountable for application development technical processes, from design to application. Define, document and maintain Application Architecture standards within the relevant business area. Collaborate with functional and technical leads from various teams to ensure an integrated and aligned solution and technology approach. Provide process improvement recommendations to the software design/development team, to achieve best practices and high performance. Provide accurate estimates of required effort for design and development, to assist in capacity management. Client Provide authoritative, expertise and advice to clients and stakeholders. Build and maintain relationships with clients and internal and external stakeholders. Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments. Define service practices which builds rewarding relationships, encourages innovation and allows others to provide exceptional client service. Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed. Make recommendations to improve client service and fair treatment of clients within area of responsibility. Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service. People Build relationships through providing specialist know-how and leadership to others, expressing positive expectations. Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation. Positively influence and manage change and offer specialist support where required. Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff. Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management. Take ownership for driving career development. Finance Contribute to the development of area specific budgets to minimise expenditure, in alignment with operational plans. Identify solutions to enhance cost effectiveness and increase operational efficiency. Implement and provide input into governance processes, systems and legislation within area of specialisation. Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes. Provide input into the risk identification processes development and communicate recommendations in the appropriate forum Competencies required Examining Information Adopting Practical Approaches Challenging Ideas Interpreting Data Providing Insights Making Decisions Developing Expertise Exploring Possibilities Skills required Communications skills Problem-solving skills Analytical skills Planning and organising skills Interpersonal skills Critical thinking Experience and Qualifications Relevant Computer Science qualification (essential) 8-10 years’ experience in software development or experience in IT Architecture (essential) 5-7 years' experience in development management / solutions management or team lead role (essential) Exposure to Agile methodology (essential) Experience in the financial services industry (desirable) Required knowledge and experience on the following platforms: · Linux · AIX · Oracle Database and forms · IBM WebSphere and Liberty · AWS Compute and Database, but not limited to.   Required experience on the following languages: · Java EE · PL/SQL · Python   Advantageous: · Oracle cloud Location The above-mentioned position is currently available at our office in Centurion. Contact Person James Knoll james@abcworldwide.com  
Salary: R900000 to R1200000

Vender Management Manager (Campaign Account Manager) Call Centre Reference No: 2103526263 | Cape Town, South Africa | Posted on: 12 October 2022

Urgently in need of Vender Manager/ Campaign Account Manager (Call Centre) The Vendor Management Manager is responsible for the day-to-day company processes at vendor site locations including process improvement and cost optimization. Vendor Management Manager will be responsible for authoring or approving contract documents, including service level exhibits, and statements of work. Vender Manager has the responsibility for all vended sites and the company leaders that manage these assistance centers. Knowledge/Skills/Abilities/Experience 7 years plus call center / vendor management related experience Extensive domestic and/or international travel required Demonstrate strong influencing and negotiation skills by participating and/or leading the contract and Operations processes Interface with a 24/7/365 operation Ability to simplify multiple, complex operations into repeatable processes across sites Strong communication and influencing skills with both internal and external audiences Strong business acumen Ability to identify key stakeholders and adapt business communications and personal communication Style to targeted audiences Strong leadership presence Strong verbal and written communication skills Key Responsibilities Partners with Relationship Management team to proactively identify and address client needs and provide solutions that are aligned with overall business objectives Assist with gathering and analyzing industry benchmarking data comparing the companies operations to similar companies and proactively offering solutions for closing gaps Participate in the yearly operations planning process and provide recommendations for efficiency gains Execute and support vendor strategies ensuring minimal performance variation from site-to-site as appropriate Manage to client key performance metrics including service levels, abandon rate, customer satisfaction and call quality performance, etc. Manage to key business metrics including call/transaction volumes, work product quality, client satisfaction and customer satisfaction Proactively manage expense related performance including AHT, tow mix, occupancy, provider selection, etc. in order to optimize expense base Identify and execute process improvement opportunities that enhance customer/client experience and produce favorable expense variance Interface with clients, relationship management, and functional leadership on a regular basis regarding key initiatives in order to ensure attainment of key business objectives Function as a key point of contact for the company and client interface supporting business development and as the back-up contact for the Vendor Management Leader Send CV to James Mark Knoll james@abcworldwide.com  
Salary: R500000 to R900000

People & Culture Manager Reference No: 3804437478 | Johannesburg, South Africa | Posted on: 11 October 2022

SCOPE & PURPOSE OF POSITION   To contribute towards the efficient and profitable operation of the Hotel through the provision of a range of activities and programmes designed to satisfy employee perceptions of a leading employer and the operational requirements of the business.   MAIN RESPONSIBILITIES Employee Relations   To foster an open and constructive employee relations climate which eliminates the need for third party intervention, through the following activities:- Ensuring that communication and motivation programs are administered effectively so that employees have direct access to management and quick resolution to their problems Making regular tours of the Hotel to maintain contact with employees and assess levels of morale Checking regularly on the safety, cleanliness, employee meals and all staff facilities to ensure that standards are maintained or improved upon, where necessary Ensuring that People & Culture policies are administered fairly and equitably to avoid any allegations of inequality or favouritism Advising management on compensation and benefits Advising management on the administration of disciplinary and grievance procedures and other employee relations issues   To be knowledgeable of national and local personnel and industrial relations legislation and continually provide management and employees with necessary updates through a variety of communication techniques.   To handle counselling, grievance and disciplinary situations in line with company policy and SA legal requirements, maintaining appropriate documentation.   Personnel Planning and Recruitment   To support Hotel operations productivity through regular assessment of staffing levels and work efficiency and make necessary changes.   To recruit according to the company’s Hotels and Resorts standards and procedures.   To help develop and administer succession planning and manpower inventory programmes to ensure a supply of qualified candidates when needed.   Compensation, Benefits and Administration   To counsel operating management in their administration of the above.   To continually monitor local, national and industry pay and benefits to ensure job market competitiveness and internal equity. Recommend changes as required.   To maintain current organisational charts, personnel statistics and records, wage and salary comparisons data, training programmes, disciplinary action and other documentation in accordance with the company’s Hotels and Resorts guidelines and local legislation and sound personnel management practice.   Training and Development   To maintain a current knowledge of statutory requirements, and in response, planning, implementing and evaluating programs that satisfy the spirit and intention of the law.   To assist the Management team with the completion of the Career Development Plans and assist in identifying activities that will enable the candidate to achieve their development objectives within the specified time period.   Note   This document is reflective of the job content at the time of writing and will be subject to periodic amendment in the light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description will be amended accordingly.   Successful candidate must possess legal rights to work in South Africa   Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.   Should you meet all the requirements and wish to apply, please send your latest CV and motivation to miriam@abcworlwide.com
Salary: Negotiable

People & Culture Generalist – Supervisor Level Reference No: 908232620 | Johannesburg, South Africa | Posted on: 11 October 2022

Responsible To Director of People & Culture Assistant People & Culture Manager   Responsible For People & Culture Co-ordinator People & Culture Administrator People & Culture Intern   SCOPE & PURPOSE OF POSITION   To contribute to the provision of a progressive People & Culture service that satisfies employee perceptions of a leading employer, and the operational requirements of the business with a primary focus on recruitment and selection.   MAIN DUTIES & RESPONSIBILITIES Recruitment & Selection The ability to interview and refer qualified applicants to Department Heads and Division Heads The ability to ensure all correspondence to applicants is sent out in a timely manner The ability to update the Career opportunities and Career watch on a weekly basis To manage any advertising on the web page on Four Seasons.com and any other recruitment sites in use on a daily basis To manage the Recruitment / HR email address on a daily basis To co-ordinate with PR to prepare job ads when required on Facebook, Twitter and LinkedIn To schedule a minimum of 4 interviews per day To complete reference checks with all applicants prior to offer To update the starters and leavers folder To update the manning on an ongoing basis and issue to P&CD, HRM at the completion of each payroll run on a monthly basis To prepare offers and contracts for signature by the General Manager or Director of People & Culture in his absence To respond to all non-successful candidates within 7 working days To ensure all successful candidates sign their paperwork and complete uniform fitting in a timely manner To maintain an up to date Talent Pool system for future candidates   Labour Turnover & Analysis The ability to maintain employee transfer request files The ability to prepare the monthly turnover report and Exit Interview Analysis To complete Exit Interview with all employees up to and including Supervisory level To set up Exit Interviews for departing Assistant Manager level and upwards for the HRD and/or HRM To complete Transfer interviews with all employees up to and including Assistant Manager To set up Exit Interviews for departing transfer employees at Assistant Manager level and upwards for the HRD and/or HRM To type up the interviews and circulate to HRD and HRM who will distribute and address matters with Department Head, Division Head, HR Management and General Manager, the day after the employee last day   Learning & Development The ability to administer and train employees on behalf of People & Culture in various areas, including, FSITP and other programs as instructed by HRD and/or HRM The ability to conduct complete and effective follow through on ASPECT training The ability to train line employees within the People & Culture on job related tasks The ability to assist in generating the list of outstanding performance reviews and manage the process within the hotel on a monthly basis To keep the Appraisal calendars update with new starters and leavers on a weekly basis To monitor the quality of reviews given and to alert the Director of HR and HR and Manager of any issues   Employee Relations The ability to maintain friendly, cordial relations with all employees To conduct daily walk abouts to maintain employee relations with HR team ad provide feedback to the HR team on a daily basis To maintain contact with new employees during their introductory period (180 days, providing a reference point in the event of difficulties, and monitoring their training from an employee perspective The ability to attend and participate in employee functions as expected, representing People & Culture and the Hotel accordingly both on and off hotel property The ability to provide assistance relating to employee relations such as direct line committee organization, employee communication, bulletin boards, employee of the month program, employee picnics, parties and general meetings The ability to possess a high level of professionalism and integrity while maintaining the confidentiality of the office To assist in the administrations of the FS Annual Employee and Management opinion survey To assist the management team with disciplinary administration as required by HRD and HRM To attend all designated management daily briefings The ability to assist management and line employees with any concerns or questions The ability to ensure that the Employee Restaurant is clean and well decorated during holidays and special events The ability to ensure that the employee locker rooms are clean and orderly The ability to ensure that the employee changing rooms are clean and orderly   People & Culture Administration The ability to maintain MyHRWorkday System including input, output and report processing The ability to train the HR and management teams of all Workday processes The ability to maintain details in all aspects of work including, but not limited to, data input and maintenance of records in various areas The ability to generate and complete reports required by the Corporate office on a Weekly/Monthly/Annual basis as required The ability to generate and complete reports required by the HRD on Weekly/Monthly/Annual basis as required The ability to process and maintain confidential information and to properly document information for payroll purposes, i.e. new hire, personal information, wage changes, termination, etc. The ability to complete and maintain an accurate payroll closure on a monthly basis – Inclusive of all HR spreadsheets The ability to keep accurate records for NMG enrolment The ability to respond properly in any hotel emergency or safety situation The ability to perform other tasks or projects as assigned by hotel management Note   This document is reflective of the job content at the time of writing and will be subject to periodic amendment in the light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description will be amended accordingly.   Successful candidate must possess legal rights to work in South Africa   Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.   Should you meet all the requirements and wish to apply, please send your latest CV and motivation to miriam@abcworlwide.com
Salary: Negotiable

Sous Chef Reference No: 3230659178 | Johannesburg, South Africa | Posted on: 11 October 2022

Reports To Executive Sous Chef Executive Chef   SCOPE & PURPOSE OF POSITION   To control and supervise the day-to-day running of the kitchen and deputise in the absence of the Executive Chef.   MAIN DUTIES & RESPONSIBILITIES To supervise the kitchen brigade to ensure the smooth running of the department.   To control the quality and presentation of all food served for all meal periods in all the food and beverage outlets.   To control the quality and presentation standards for: Grill’s Breakfast Grill’s Lunch Grill’s Dinner Room Service Breakfast Room Service Lunch Room Service Dinner Banqueting Bar & Lounge Boulevard   To control and frequent quality check the Staff Restaurant (mise-en-place, ordering and quality of food).   To communicate effectively with staff and ensure they are fully briefed at all times.   To supervise and carry out refresher training on an on-going basis.   To supervise and maintain the highest standards of cleanliness in the kitchen.   To ensure that regular knife drill and equipment training is carried out in accordance with the Health and Safety standards.   To ensure all members of the kitchen brigade follow the proper Health and Hygiene practices as laid down in the Health and Safety HACCP.   To ensure daily communication with the Restaurant, Bar, Banqueting, In Room Dining, Stewarding and Purchasing Managers.   To ensure Kitchen morale is high and teamwork is evident at all times.   To control food cost through careful purchasing, portion control and supervision of wastage.   Ensure that the highest quality of food product that is delivered to the hotel from our suppliers is of the highest seasonal quality being purchased and adhere to a zero tolerance of substandard product.   Be aware of new trends and present new ideas for product enhancement.   To carry out the costing of recipes as and when required.   To make out the dairy and market list in the absence of the Executive Chef.   To draw up staff rosters as and when required.   Ensuring appraisals are done and providing the feedback to the culinary team when appraisals are taken place.   Be responsible for training, including the Standards Training Manual and keep it up to date and follow up on the training.   To control the ordering of all the dry stores goods.   To control the maintenance of all kitchen equipment, liaising closely with the Director of Engineering and Engineering Manager/Assistant Managers.   To participate in the recruitment and selection of staff.   To liaise with the Executive Sous Chef on new menus, new ideas to continually evolve and enhance the product offerings in all Food and Beverage outlets.   To take proper care of your uniform, personal appearance and hygiene, setting a good example to the rest of the team.   To ensure the Kitchen is in compliance with the HACCP practises at all times.   To ensure that both you and your staff are fully familiar with the hotel Fire and Emergency procedures.   To assist with any other duties as assigned by the Executive Chef or Director of Food and Beverage. Note   This document is reflective of the job content at the time of writing and will be subject to periodic amendment in the light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description will be amended accordingly.   Successful candidate must possess legal rights to work in South Africa   Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.   Should you meet all the requirements and wish to apply, please send your latest CV and motivation to miriam@abcworlwide.com
Salary: Negotiable

SEO Specialist Reference No: 2311357169 | Cape Town, South Africa | Posted on: 06 October 2022

Urgently in need of a SEO Specialist As a SEO Specialist your responsibilities will include, but will not be limited to: We’re seeking a digital native and SEO expert who has completed: ? Bachelor's degree in marketing, communications, journalism IT/computerscience or related or 3 years solid experience? Proficient in Google Analytics (certification a plus)? Google Adwords (one or more of the adwords certifications)? Additional SEO courses through a major online learning platforms wouldbe advantageousThe specific responsibilities will include, but will not be limited to:? Successful planning, delivery and measurement of all SEO related projects? Manage SEO tasks and ensuring they meet deadlines? Contribute towards the SEO strategy on a weekly/monthly/quarterly/yearlybasis? Increase organic traffic (overall and/or specific web campaigns, dependingon priorities)? Increase organic enquiries (overall and/or specific web campaigns,depending on priorities)? Increase organic conversion rate (overall and/or specific web campaigns,depending on priorities)Drive strategies that will increase organic revenue? Successfully collaborate with and action technical SEO issues? Ensure SEO is implemented for all relevant sub-brands? Keeping ClickUp (task management tool) updated and ensuring the SEOteam complete all tasks in this tool? Attend weekly/biweekly web dev scrums, sprint planning andretrospectives? Communicating with the Head of Marketing about team performance,project updates, etc. Requirements Our ideal SEO Specialist will possess:? Strong technical SEO knowledge and experience, especially working onbig websites? Strong analytics Interpretation skills? Strong project management skills? Strong task prioritisation? Strong communication and reporting skills? Strong analytics skills (Google Analytics, Google Search Console, GoogleData Studio, SEO related tools, etc)? Good working knowledge of other digital marketing mix e.g. Social Media,Content, PPC, Referral, Affiliate, UX? Intermediate HTML Skills? Strong competitor and website analysis skills? Strong understanding of Google’s algorithms? Strong understanding of SEO best practices ? Understanding of how other channels impact SEO? Knowledge of agile methodology   Send your CV to  James Knoll james@abcworldwide.com    
Salary: R25000 to R30000

Credit Controller (WFH/Remote) Reference No: 3605969355 | Cape Town, South Africa | Posted on: 05 October 2022

DETAILS OF POSITION Overview The purpose of this position is to positively impact cash flow and working capital by ensuring that the achievement of collection targets, essential to the profitability of the company, are met.   This critical group of employees must be able to maintain a caring, efficient, knowledgeable and effective interface with customers at all times, resolve customer queries and maximise cash collection across the board within credit terms to minimize disconnections This important role must ensure that all credit control responsibilities and duties are carried out accurately and within set time limits, whilst providing a first-class service to all our customers The credit controller must manage overdue accounts, reduce the company’s risk and minimise losses   Primary Daily management of debts and collections – effective, systematic and prompt follow up of outstanding debt Debtor account reconciliations – rectifying of previously mishandled accounts, identify misallocated payments Convert cash paying accounts to debit order thereby improving cash flow Attend to all customer queries – internal staff & external clients by providing accurate advice on billing queries Submit credit requests to Collections / Credit Control Manager for approval Report to management on outstanding issues and inform them early of potential debtors’ problems Prepare suspension notices and final demands for approval and signature by Collections / Credit Control Manager Co-ordinate & request authorisation from Collections / Credit Control Manager for suspension of arrear unpaid accounts In the event of bad debt, collate all relevant documentation for account hand over for legal recovery Record all account activity i.e. Client contact, inter-departmental inter-action etc. All administrative duties, including professional electronic communication with clients Meet monthly and quarterly targets Attend to Ad Hoc tasks (if / when required) SKILLS, COMPETENCIES & ATTRIBUTES   Excellent communication skills (Verbal and written) Good telephone etiquette (Assertive, yet diplomatic) Strong negotiation skills Highly organized Excellent problem-solving ability Strong time-management skills Must be deadline driven Ability to work as part of the team Must be stress tolerant Computer literate   QUALIFICATIONS & EXPERIENCE Qualifications Grade 12 qualification (with Accounting) Computer literate: Microsoft Outlook, Word, Excel – able to perform basic to intermediate Excel functions   Experience At least 5 years debt collection experience Minimum 5 years working experience as a credit controller   Requirements Stable UNCAPPED internet connection at home – Fibre or LTE Well-spoken Neat appearance / professional   Should you wish to apply for this role, please email your latest CV and motivation to diane@abcworldwide.com
Salary: Negotiable

SEO Specialist (Hybrid / Cape Town) Reference No: 1722971659 | Cape Town, South Africa | Posted on: 05 October 2022

As a SEO Specialist, your responsibilities will include, but will not be limited to:   We’re seeking a digital native and SEO expert who has completed: Bachelor's degree in marketing, communications, journalism IT/computer science or related or 3 years solid experience Proficient in Google Analytics (certification a plus) Google Adwords (one or more of the adwords certifications) Additional SEO courses through a major online learning platforms would be advantageous   The specific responsibilities will include, but will not be limited to: Successful planning, delivery and measurement of all SEO related projects Manage SEO tasks and ensuring they meet deadlines Contribute towards the SEO strategy on a weekly/monthly/quarterly/yearly basis Increase organic traffic (overall and/or specific web campaigns, depending on priorities) Increase organic enquiries (overall and/or specific web campaigns, depending on priorities) Increase organic conversion rate (overall and/or specific web campaigns, depending on priorities) Drive strategies that will increase organic revenue Successfully collaborate with and action technical SEO issues Ensure SEO is implemented for all relevant sub-brands Keeping ClickUp (task management tool) updated and ensuring the SEO team complete all tasks in this tool Attend weekly/biweekly web dev scrums, sprint planning and retrospectives Communicating with the Head of Marketing about team performance, project updates, etc.   REQUIREMENTS   Our ideal SEO Specialist will possess:   Strong technical SEO knowledge and experience, especially working on big websites Strong analytics Interpretation skills Strong project management skills Strong task prioritisation Strong communication and reporting skills Strong analytics skills (Google Analytics, Google Search Console, Google Data Studio, SEO related tools, etc) Good working knowledge of other digital marketing mix e.g. Social Media, Content, PPC, Referral, Affiliate, UX Intermediate HTML Skills Strong competitor and website analysis skills Strong understanding of Google’s algorithms Strong understanding of SEO best practices Understanding of how other channels impact SEO Knowledge of agile methodology   Please note that this position is only available to SA citizens & SA permanent residents and preference will be given to previously disadvantaged individuals.   As per the Company’s Covid-19 Policy, we only proceed with candidates who are either fully vaccinated or who received their booster vaccinations.   BENEFITS   There’s a smorgasbord of added delights. With us, you would: Join an award-winning team in an industry-leading company in African travel and help us shape the future of our industry; Make an impact - for every 7 people we bring to Africa, we create one permanent job in the tourism industry; Earn an attractive remuneration package including a competitive base salary, 3% pension fund and 20 days of paid vacation per year; Hybrid work model – Enjoy the flexibility of working on-site and remotely part of the week; When on-site (usually 2 days a week), carry out your craft in gorgeous offices in the heart of Cape Town - the world's most beautiful city; Optional Health Insurance coverage with Essential Med; Work under visionary leaders who encourage a family culture, open and direct communication and honest feedback; Collaborate with a diverse and talented high-performance team; Explore Africa - To share our glorious continent with the crash, we offer each of our employees exclusive access to the our online travel portal. With the keys to the Kingdom, you'll unlock travel deals for yourself, your family and your friends. You'll get to take advantage of rebates on activities, transport and accommodation, including our own destinations!   Should you wish to apply for this position, please email your latest CV and motivation to diane@abcworldwide.com
Salary: Negotiable

German Technical Support Executive - Helpdesk Reference No: 387634102 | Johannesburg, South Africa | Posted on: 05 October 2022

Brief Job description Provide 1st level technical support Service restoration Fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures Executes transactions as per prescribed timelines Provide 1st measure analysis of issues and inputs for problem management Leverages best effort method for issue resolution through cross functional coordination Support team lead in training, reviews and escalation handling   Requirements Analytical and Problem solving skills Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently Display ownership and accountability Quickly build trust and confidence with customer Own and resolve customer issues efficiently, effectively and empathetically   Mandatory requirement for experienced candidates: 24 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc. Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows) Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution. Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions Intermediate knowledge of Network collaborations & VPN T/S Basic networking knowledge   Additional Preferred skills: PBX Administration Avaya or similar Anti-Virus & IT Security best practices implementation & administration Process compliance Knowledge of the ITIL Framework Knowledge of McAfee products Time Management Skills Being proactive and show the utmost respect for customer’s time Good time management, ensuring all contacts with customers add value Ability to Multitask   Communication & Relationships Skills To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards   Skills & Knowledge Communicate at all levels Ability to work across organizational and professional boundaries Excellent verbal and written communication skills High level of interpersonal skills, including active listening and understanding Good organizational skills and ability to prioritize workloads. Work to tight deadlines / service levels Business etiquette Broad knowledge of IT products, services and terminology   Aptitudes Identification of problems and solutions Analysis of data Presentation of technical functionality to a non-technical audience Working knowledge of MS Office products General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc. Ability to work as pat of a team or on own initiative. Customer focused Proactive Self-Motivated Patient Innovative Flexible Job duties and responsibilities To improve user confidence in the areas of computer hardware & software, applications, being empathetic to a variety of new and experienced learners needs Help to implement and improve processes and procedures within the team allowing strong service focused deliverables Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner To participate in an on call rota, providing a 24 hours, first line support service to users To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail Update incidents with detailed and relevant information in a timely and effective manner Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution Escalate an incident or troubleshoot tickets according to the company escalation processes; Ensure Customer Service Level Agreements are met or exceeded Respond to customer enquiries in a timely and efficient manner Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format Execute transactions as per prescribed guidelines and timelines Ensure customer/user confidentiality and data protection at all times   Education and other requirements Engineering Graduate/ B.Sc. Computer Science / or Graduate with any technical degree/ diploma required. ITIL trained preferred Willingness to work in rotational shifts
Salary: Negotiable

German Technical Support Specialist Service Desk Agent Reference No: 916022107 | Cape Town, South Africa | Posted on: 05 October 2022

GERMAN & ENGLISH - Bilingual position Brief Job description Provide 1st level technical support Service restoration Fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures Executes transactions as per prescribed timelines   Requirements Analytical and Problem solving skills Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently Display ownership and accountability Quickly build trust and confidence with customer Own and resolve customer issues efficiently, effectively and empathetically   Time Management Skills Being proactive and show the utmost respect for customer’s time Good time management, ensuring all contacts with customers add value Ability to Multitask   Communication & Relationships Skills To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail. Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.   Skills & Knowledge Communicate at all levels Basic knowledge of OS (Windows XP-10), Browsers, MS Office suite Basic knowledge of Software, antivirus and peripherals installations Ability to work across organizational and professional boundaries Excellent verbal and written communication skills - GERMAN & ENGLISH High level of interpersonal skills, including active listening and understanding Good organizational skills and ability to prioritize workloads. Work to tight deadlines / service levels Business etiquette Broad knowledge of IT products, services and terminology   Aptitudes Identification of problems and solutions Analysis of data Presentation of technical functionality to a non-technical audience Working knowledge of MS Office products General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc. Ability to work as pat of a team or on own initiative. Customer focused Proactive Self-Motivated Patient Innovative Flexible   Job duties and responsibilities To improve user confidence in the areas of computer hardware & software, applications, being empathetic to a variety of new and experienced learners needs Help to implement and improve processes and procedures within the team allowing strong service focused deliverables Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner To participate in an on call rota, providing a 24 hours, first line support service to users To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail Update incidents with detailed and relevant information in a timely and effective manner Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution Escalate an incident or troubleshoot tickets according to the company escalation processes; Ensure Customer Service Level Agreements are met or exceeded Respond to customer enquiries in a timely and efficient manner Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format Execute transactions as per prescribed guidelines and timelines Ensure customer/user confidentiality and data protection at all times   Education and other requirements Engineering Graduate/ B.Sc. Computer Science / or Graduate with any technical degree/ diploma required Willingness to work in rotational shifts
Salary: Negotiable

Payroll & Systems Officer Reference No: 46759116 | Cape Town, South Africa | Posted on: 05 October 2022

QUALIFICATIONS NEEDED Payroll and / or finance related qualification Certified Remuneration Professional NECESSARY EXPERIENCE & INDUSTRY ACCREDITATION / KNOWLEDGE 3+ Years relevant experience in payroll practices Experience in HR & Payroll Systems & payroll and employee benefits management Experience in HR data reporting, trending, metrics development and reporting Experience in employment tax and dealing with SARS Experience in SAGE 300 people is advantageous Strong Office 365 experience, with advanced knowledge and firm experience in MS Excel Sound understanding of Employment laws, including LRA, BCEA and OHS legislation   KEY DUTIES & RESPONSIBILITIES OF THE ROLE Responsible for all payroll & employee benefits management processes & structuring compensation and benefit packages Ensure automated systems within Human Capital team is in place, fully utilised, up to date and working effectively Ensure systems evolution/ new systems are benchmarked in the industry and improvements are implemented within a budget and according to plan Responsible for the management of employee data that enters all HRIS systems within the department, including the payroll system Oversee the employee benefits programme with 3rd party service providers and the processing of benefit contributions and deductions Co-ordinate employee benefits data generation, trending and management reporting Develop, implement and monitor service levels agreements with benefits service providers, including EAP, risk benefits, healthcare benefits and retirement savings Acts as liaison between employee and benefits service providers and ensure effective employee information upkeep related to service provider data systems and portals Responsible for the company payroll function and management of pay structures in accordance with legal compliance and full payroll management function Apply for SARS tax directives Prepare and submit legislative reporting in accordance governance and compliance requirements and deadlines, including, Return of earnings, EMP201, EMP501, IRP5s, statsSA, UIF Declarations Co-ordinate company wellness interventions in line with employee benefit strategy, with support of service providers
Salary: R500000 to R650000

German Senior Technical Support Executive - Helpdesk Reference No: 3409331751 | Johannesburg, South Africa | Posted on: 05 October 2022

GERMAN & ENGLISH - Bilingual position Brief Job description Provide 1st level technical support Service restoration Fulfilment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures Executes transactions as per prescribed timelines   Requirements Analytical and Problem solving skills Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently Display ownership and accountability Quickly build trust and confidence with customer Own and resolve customer issues efficiently, effectively and empathetically   Mandatory requirement for experienced candidates: 12-18 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc. Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows) Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution. Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions Intermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers. Basic networking knowledge   Time Management Skills Being proactive and show the utmost respect for customer’s time Good time management, ensuring all contacts with customers add value Ability to Multitask   Communication & Relationships Skills To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail. Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.   Skills & Knowledge Communicate at all levels Ability to work across organizational and professional boundaries Excellent verbal and written communication skills - GERMAN & ENGLISH High level of interpersonal skills, including active listening and understanding Good organizational skills and ability to prioritize workloads. Work to tight deadlines / service levels Business etiquette Broad knowledge of IT products, services and terminology   Aptitudes Identification of problems and solutions Analysis of data Presentation of technical functionality to a non-technical audience Working knowledge of MS Office products General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc. Ability to work as pat of a team or on own initiative. Customer focused Proactive Self-Motivated Patient Innovative Flexible Job duties and responsibilities To improve user confidence in the areas of computer hardware & software, applications, being empathetic to a variety of new and experienced learners needs Help to implement and improve processes and procedures within the team allowing strong service focused deliverables Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner To participate in an on call rota, providing a 24 hours, first line support service to users To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail Update incidents with detailed and relevant information in a timely and effective manner Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution Escalate an incident or troubleshoot tickets according to the company escalation processes; Ensure Customer Service Level Agreements are met or exceeded Respond to customer enquiries in a timely and efficient manner Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format Execute transactions as per prescribed guidelines and timelines Ensure customer/user confidentiality and data protection at all times   Education and other requirements   Experience (12-18 Months) Willingness to work in rotational shifts Experience of at least 12 – 18 months working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution. Understanding of ITIL working practices Problem solving associated with a mixed computing environment.
Salary: Negotiable

Training Lead (Quality Assurance) Reference No: 1970456105 | Cape Town, South Africa | Posted on: 03 October 2022

QUALIFICATIONS NEEDED Tertiary Qualification in Microbiology / Biotechnology / Life Science / Pharmacy or equivalent   NECESSARY EXPERIENCE & INDUSTRY ACCREDITATION / KNOWLEDGE At least 6 years’ experience in the pharmaceutical / biotech manufacturing industry At least 3 years’ experience in a Training Management / Facilitation position Experience in quality management systems within a cGMP facility   KEY DUTIES & RESPONSIBILITIES OF THE ROLE Plan and coordinate GMP training activities and requirements according to project plans and site requirements Prepare, review and coordinate GMP training procedures, processes and systems Identify risks, investigate / troubleshoot cGMP non-compliance issues Notify relevant department manager regarding issues of non-conformance and recommend corrective actions Provide coaching on training requirements and GMP needs to Managers and site Provide technical support for drafting of GMP modules along with Subject Matter Experts Source training material from external vendors Develop GMP training templates and customize training material where required Submission of monthly reports and feedback on effectiveness of training Risk mitigation plans for staff who are not ‘licensed’ to perform their work functions due to failed assessments Ensure that all GMP training audits are successful in with Standard Operating Procedure requirements Continuous improvement of the training system in line with industry trends and cGMP Overall accountability for the Trackwise Training System   Should you meet all the requirements and wish to apply, please send your latest CV and motivation to diane@abcworldwide.com
Salary: Negotiable

Customer Service UK Utilities Reference No: 2488731324 | Cape Town, South Africa | Posted on: 03 October 2022

Role: Debt Collecting (UK Utilities) Please apply to - melanie@abcworldwide.com Assist clients telephonically with utility bills and outstanding debt. Advise and set payment plans and various packages that suit their needs. Promoting the sale of various types of utility services. Dealing with conflict resolution and providing service delivery. Brief Job Description Call handling, customer support and service delivery Collections – great negotiating skills Excellent communication skills both verbally and written Computer literacy – update systems accurately with relevant information Client resolution skills – able to resolve client queries timeously Competencies & Skills Grade 12 Minimum of 6 months experience as a debt collections/customer service agent/ sales experience Must be available to work rotational shifts, weekends, and public holidays in line with client requirements Clear Credit and criminal record check   Remuneration Basic Salary, Medical aid contribution, contribution towards Provident Fund Incentives based on performance      
Salary: R6500

Business Development Consultant Reference No: 2647848391 | Durban, South Africa | Posted on: 03 October 2022

Urgently in Need of Business Development Consultant - Durban Requirements  Must have short-term insurance experience for Durban  We are looking for BDC’s who are SALES HUNTERS, who are ENTREPRENEURIAL Face-to-Face HUNTER SALES EXPERIENCE • not call centre sales We are looking for well spoken candidates who can hold a conversation (presentable) • The ideal applicant would have experience working with clients in the middle and upper market The ideal candidate is able to work on their own writing business in accordance with TARGETS. Must have – OWN VEHICLE Previous experience SOURCING OWN NEW BUSINESS LEADS, as they will be required to generate 100% of their own new business (prospecting) Must have - Solid cold calling • PROSPECTING experience Very strong communicator Education and experience  3-4 years experience in external sales 1 + experience in the Insurance industry RE5  advantage  Matric certification and higher  Contact Person James Knoll James@abcworldwide.com  
Salary: R15000 to R18000

IT Service Delivery Manager – International BPO Reference No: 1810840608 | Cape Town, South Africa | Posted on: 30 September 2022

Our client is a company who aims to bridge the gap between digital expectations and real outcomes for South African companies with Digital Intelligence. They seek to employ an IT Service Delivery Manager for Technology Operations who will be reporting to the Senior Vice President of Technology Services.   Basic Function This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams.   Essential Functions Client Portfolio Management: End of End owner of key accounts from IT Service delivery perspective. IT Service Management and Delivery: Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders. Participate in ongoing Service Delivery Reviews (MBR / QBR) and also on new business growth calls with client / internal stakeholders. Business Value Creation: Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation. Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes: Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements. Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams. Major Incidents Database: Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future.   Primary Internal Interactions Business Leaders All Technology Sub-Functions. Internal / External Audit Teams.   Primary External Interactions Client Teams – especially Client Technology Teams. External Vendors – Primarily for Service Desk Management   Work Experience Requirements Minimum 8 – 12 years in managing IT service delivery of large client relationship (800+ Seats) Willingness to work in a 24 x 7 environment contact person James Knoll james@abcworldwide.com
Salary: R50000 to R60000

Quality Assesor Reference No: 2310103654 | Cape Town, South Africa | Posted on: 29 September 2022

Role: QA Area: George/Cape Town Please apply to - melanie@abcworldwide.com We are searching for driven individuals for our Quality Assessor Role!!! Brief Job Overview · Monitor transactions as per targets and guidelines · Provide coaching and feedback to consultants following audits · Prepare quality presentations and reports as per requirement · Collecting and analyzing trends and patterns · Review and analyze quality results to identify development areas · Propose action plans based on findings for improvement and assist implementation in collaboration with Operations. · Assisting Ops-AM in identifying training needs for the agents and process level issues that can help improve performance · Assist the process AM’s in identifying the training needs for the agents · Conduct/participate in calibration exercises on regular basis · Handle incoming calls for process as and when required · Participating in team huddles and providing brief on Quality performance in the process · Brief new agents joining the process and explain how the quality functions operates in the process. · Co-ordinate all process improvement initiatives Competencies & Skills Grade 12 Candidate should have a minimum of 12 months of work experience in a BPO environment  Clear Credit and criminal record check Should be flexible to work in 24 x 7 environment Remuneration Basic Salary, Medical aid contribution, contribution towards Provident Fund  
Salary: R10300

Customer Service Reference No: 3406897490 | Cape Town, South Africa | Posted on: 29 September 2022

Position: Customer Service Place: George Please forward your CV to – melanie@abcworldwide.com We are searching for energetic and enthusiastic Customer Service Advisors!!! Skills: Computer literate, Solid Numerical abilities Effective written and verbal communication skills Experience working in a contact center is desirable but not essential Deliver and maintain a high-quality service to all customers Works well within a team and is able to support, communicate and share best practice well with peers Communicate clearly and simply both written and verbally Handle objections in a precise manner to ensure full understanding and clear communication to the customer Update systems accurately with relevant information Client offers: UK/US - Shift work Requirements: Must be a South African citizen Must have Matric Must have 1-2 years’ customer experience Must be ITC clear and Criminal clear Must have a clear accent
Salary: R5000

Supply Chain & Sales Administrator Reference No: 735654842 | Cape Town, South Africa | Posted on: 28 September 2022

12 Months limited contract with 6 months’ probation Responsibilities Purchase order placement and incoming goods receipt recording Interacting with suppliers regarding scheduled deliveries and purchase price validation Interacting with logistics companies regarding delivery processing and documentation Incoming and outgoing freight calculation and brokerage Preparation of quotations, client follow up, product and stock consulting and order confirmation to clients Supplier and customer data maintenance in the various system platforms Entering, processing and billing of customer orders Ensuring the execution and dispatch of orders on schedule (in coordination with logistics and customers) Document filing and administrative as well secretarial tasks in the internal sales office Qualifications Matric Relevant Tertiary Education is an advantage Sales or Admin experience is an advantage Excellent English skills, Afrikaans is an advantage Willingness to work in a fast-paced, customer facing environment Ability to organize, prioritize and effectively multi-task daily and meet deadlines Assertive, confident and clear communicator – via email, phone and face-to-face Highly proficient with desktop applications such as Adobe Acrobat Professional, MS Office, and Internet Explorer including an ability to learn new IT systems Must have valid state driver’s license   Benefits Competitive compensation Attractive vacation arrangements Career path opportunities for top performers in a growing industry   Should you meet all the requirements and wish to apply, please send your latest CV, qualifications and motivation to diane@abcworldwide.com
Salary: Negotiable

Head of Intermediated Distribution (IFA) Reference No: 3951696770 | Johannesburg, South Africa | Posted on: 26 September 2022

Urgently in need of a Head of Intermediate Distribution (IFA) Main job purposeThe Head of Intermediated Distribution role is to develop implement and successfully deliver the company's intermediated distribution strategy and value proposition that will position MI as a preferred partner in our chosen segment leading to accelerated, sustainable growth. The channel has two strategic legs; Retail and specialist short-term insurance IFA’s which includes Strategic partnerships which include the company’s retail tied agency force (MFP) as well as motor manufacturers such as MBFSA.Key responsibilities• Develop and execute the intermediated distribution (IFA) strategy and unique value proposition for IFA and strategic partnership channel. • Develop, track and execute the agreed strategy against monthly, quarterly and yearly revenue targets (KPIs) & other performance metrics in line with the company’s objectives as agreed from time to time.• Define, develop, implement, and embed the IFA unique value proposition and partner framework• Manage, control, motivate and drive the distribution team operating from all our regional offices, implementing a functional structure with the Provincial Executives (PE) to ensure total coverage, optimal functioning whilst managing the potential channel conflict with the regional tied agency network.• To ensure that each Specialist Marketing Advisor (SMA) has a sound business plan for his/her geographical area and opportunity set that is aligned to the channels objectives and assist with the implementation and successful execution.• To equip and enable SMA’s with market leading information, presentations, and other relevant industry information to offer unique thought leading materials to their panel• Together with marketing and communication develop an IFA marketing and communication strategy that will enable the IFA marketer to leverage from MI material and information to better deliver to their clients and enable there business.• Assist with development of brokers / agents wishing to enter STI market.• Strategic participation in SSD Manco• Collaboration with the call centre sales enablement structure to ensure excellent service and sales support to all independent intermediated channels.• Understand and “master” the concept of “Matrix” management.• Help identify or facilitate broker joint venture / strategic partnership opportunities• Explore and identify alternative distribution opportunities• Manage Partner relations with key business owners, internal and external stakeholders2• Establish an executive reporting cycle and framework that encompasses each focal area; measuring growth initiatives, partner practice efficiencies and adoption of Momentum Insure value proposition• Identify new partnership opportunities that align with Momentum Insure market segment, value proposition and growth intentions• Provide market intelligence and competitor intelligence.• Ensure that the targeted cost of distribution for each intermediated channel is achieved in line with the company’s long-term targets. This includes annual review of distribution and other fees paid to internal and external partners and stakeholders in these channels.Stakeholder Management:• Representative of the Momentum Insure distribution function at external distribution partner engagements, including formal engagement with partner executive teams• Work collaboratively with cross-functional teams including marketing, internal operations, product development to make accurate, informed decisions.• Review partner practices with the intention to improve practice efficiencies, new business growth and client retention• Direct involvement in the formulation of partner strategies and aligning insurer resources to support strategy• Contribute to sustaining a competitive edge through external networking and benchmarking and representation on related forums• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional partner experience.• Regular engagement with key internal and external stakeholders to identify and solve for partner business needs• Identify, articulate, and assist with managing FAIS related risks to partnersGeneral Management:• Implement and provide feedback on the effectiveness of financial policy, practice, and procedure• Effective allocation and utilization of financial resources• Marketing: liaise with partner marketing function to ensure presence in partner campaigns and co-create marketing material to support IFA initiatives• Monitor effectiveness of partner onboarding and skills development programs• Establish communication framework to partners: ensure constant and effective communication to partners  Requirements 5-10 years senior management experience within a distribution or sales functionKnowledge of both personal and commercial insuranceKnowledge of binder systems and operationsKnowledge of marketing principlesKnowledge of insurance regulatory framework   Contact Person James Knoll james@abcworldwide.com 
Salary: R1100000 to R1500000

Head of Corporate Actuarial Reference No: 265824651 | Johannesburg, South Africa | Posted on: 26 September 2022

Urgently in need of a Head of Corporate Actuarial  Role Purpose The individual will be responsible for regulatory reporting, reserve setting, reinsurance and forecasting within Company. Responsibilities and work outputs · Report to the regulator regarding solvency and related matters. · Play a leading role in the analysis and preparation of internal and external reporting material · Set technical reserves relating to internal management accounts, public disclosed accounts (IFRS 4 & 17) and regulatory reporting. · Own the technical disclosures where it is dependent on actuarial insight as required by IFRS17 · Own the determination of initial estimates of loss, specifically where they impact management accounts. · Build and maintain forecasting models to assist in the business planning, budgeting, capital management and ORSA scenarios in the business. · Control the placement of reinsurance for the entity. This includes broker relationship, panel selection, treaty structure and facultative placement. · Support and liaise with the Risk Management and Head of Actuarial Function teams. · Maintain and develop the necessary capital modelling capabilities and statistical models to support effective Risk, Solvency and Capital Assessments, including the assessment of the solvency needs of Momentum Insure. Competencies and skills required · Good communication skills (written and verbal) · Independent self-starter · Good analytical and technical skills · Ability to work accurately under pressure · Ability to work well in a team and independently · Applicable legislative and regulatory framework knowledge · Strong knowledge of Solvency Assessment and Management (SAM) practices and principles · Knowledge of International Financial Reporting Standards (IFRS) 4 & 17 concepts frameworks and methodologies including risk management principles · Understand the financial services industry and environment as well as the technological environment to be able to shape the business strategy around solutions and technology · Understand the key issues that drive business success and how they impact on the commercial viability of potential ventures and the profitability of the business   Experience and Qualifications · A degree in Actuarial Science · Good progress along obtaining Fellow of the Actuarial Society of South Africa (FASSA) or similar. Individuals with good progress in this direction will also be considered. · Microsoft Office skills · SQL skills would be an advantage · 5 - 8 years’ experience in an actuarial environment within the Short-term Insurance industry, with at least 3 years’ experience in corporate side. · 2 – 3 years of managerial experience(advantageous)   Contact Person James Knoll James@abcworldwide.com 
Salary: R1000000 to R1400000

Key Account Manager - Power Tools Reference No: 2590005098 | Johannesburg, South Africa | Posted on: 23 September 2022

JOB DESCRIPTION The purpose of the Key Account Manager – Power Tools, is to help develop sales opportunities with key account customers. The KAM’s authority include:   Develops new business segments and new customers Decides on customer and market processing strategy Negotiates terms and contracts with the major customers Duties may include but are not limited to: Responsible for the turnover and profit of the assigned accounts Responsible for the customer P & L Negotiation of terms and contracts with the major customers Sales and listing, such as innovations and promotions Negotiation on local, customer-specific advertising activities, promos etc. Implementation of trade fairs and support catalogue creation Tasks in the field of logistics and finance (credits, open receivables, etc.) Information flow (internal – Retail Marketing Managers, Business Units, logistics and external service, external - customers etc.) Control of relevant KPIs and compliance with budgets Transfer of local requirements and questions to Country Business Director (CBD) Responsibility for customer and market processing strategy Development of new business segments and customers Planning of turnover, profit and quantity as well as commenting to CBD Strong coordination with all other business unit KAM’s for respective customers Developing customers online sales activities, potential of developing online pure players as well Organizing product sales trainings to customers Experience Required 5 years+ Work experience in sales in a similar role and sector Solid track record in having managed large customer accounts successfully Strong strategic and analytical skills Fully competent on MS Office packages Ability to communicate on all levels, fluent in English speak / read & write and Afrikaans speak / read & write Personal Characteristics Willingness to learn and broaden knowledge and keep up with the industry requirements Customer service centric mind-set Entrepreneurial thinking, ability to work self-directed Team player but independent where required Ability to work under minimal supervision & high pressure Enjoys working with data i.e., analysis Deadline, target & process driven Courageous and able to challenge status quo Good presenter and communicator Attention to details and analytics Willingness to travel regularly away from home Good command of the Afrikaans language QUALIFICATIONS Grade 12 / Matric Certificate and a Bachelor’s degree in Management or related field   Should you wish to apply for this position, please email your latest CV and motivation to diane@abcworldwide.com
Salary: Negotiable

Broker Consultant Reference No: 4202115690 | Durban, South Africa | Posted on: 20 September 2022

Position – Broker Consultant Location – Richards Bay/KZN Salary – market related Main purpose - The main purpose of this position is to increase group sales of the range of products through building relationships and superior client service to independent brokers and corporate clients. Qualifications: Matric NQF 6 qualification/3-year relevant tertiary qualification will be an advantage. Regulatory Examinations (RE5) for representatives. 60 FAIS Credits or alternatively full FAIS recognized relevant qualification (DOFA dependent). Requirements and knowledge: Class of Business training in Category 1 life and friendly societies. Product Specific training in Category 1 life and friendly societies. Minimum 12 hours of Continuous Professional Development (CPD) per CPD cycle. Excellent knowledge and understanding of insurance legislation. Computer Literacy (MS Office package). Valid driver’s license and own vehicle. Sound knowledge of long-term insurance or employee benefits products. Knowledge of underwriting processes. Minimum of five (5) years’ experience in the insurance industry preferable in the group funeral or group risk market. Broker consulting, trade unions, funeral parlours experience in an insurance company. Experience in establishing contacts and relationships with decision makers within funeral group business. Proven Sales track record.
Salary: Negotiable

Late Stage Collections Agent Reference No: 1301984324 | Kuils River, South Africa | Posted on: 20 September 2022

Company based in Kuilsriver, Cape Town Position - Late Stage Collections Agent The main purpose of the role is to telephonically contact delinquent/arrears customers to make a suitable payment arrangement to achieve the business objectives. Main Activities: Outbound SLA and work queues Servicing outbound calls effectively Achieve daily collections targets and monthly KPA targets Payment Negotiations Effective negotiation to ensure account rehabilitation in an efficient and professional manner Prevent account roll forward, reduce account balance in the respective service Customer Service To advise customers on product, legislative and account related queries To achieve customer satisfaction at all times To action customer instructions in an efficient and timeous manner To action administrative requirements related to customer account management Adherence Adhere to workforce schedule i.e. lunch and body breaks Adhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business Qualification: Must have a Senior Certificate – Grade 12 Experience: Must have at least 2 years Late Stage Collections experience in the call centre environment Functional Knowledge and Skills: Software: Must be efficient in Account Management Debtor Systems Excellent verbal & written communication skills Strong problem solving and negotiation skills Understanding of the Retail Credit Account Management business Ability to work in a highly competitive and dynamic environment
Salary: Negotiable

Payment Operation Analyst - Online Gaming Industry Reference No: 13999629 | Cape Town, South Africa | Posted on: 20 September 2022

Our client is proud to offer industry leading Customer Service, Risk/Fraud and Tech Development services to our international client base. Our expertise lies in delivering world class multilingual customer support 24/7, maintaining strict Risk/Fraud processes and developing state of the art technological designs and features. We hire experienced top talent people which enables us to offer exceptional business services, while enjoying a “work hard play hard” engaged environment.   Purpose of the Role Managing all payment-related queries and concerns   Key Responsibilities • Compiling and maintaining all Payment concerns and following up on them • Identify area of concern and escalate accordingly • Liaise with Finance regarding Missing transactions • Liaise with Payment Operations for all technical actions for the account & system • Keep a daily check on transactions and transactional trends • Regular follow-up on all queries raised with different departments and teams • Point of Contact for the support team with regard to all payment queries • Assisting Risk team with all Deposit and withdrawal queries • Usage of Payment Portals for transaction monitoring and identification   Essential Criteria • Experience of working in an e-commerce business • Knowledge of Payment Systems associated with deposits and withdrawals • Experience in the field of analyses and investigation • Willingness to work rotational shifts   Advantageous • Experience in working for an international contact center • Ability to work in a multi-dimensional environment   This position requires trust and honesty it has access to customer details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. This will be done in a confidential manner, and solely for the purposes of verification   Should you meet all the requirements and wish to apply, please send your latest CV and motivation to colin@abcworldwide.com
Salary: Negotiable

Senior Back Office Engineer Reference No: 170841645 | Cape Town, South Africa | Posted on: 20 September 2022

Company based in JHB Position - Senior Back Office Engineer Salary Range – R45 000 – R50 000 Must be prepared to travel to lodges on occasion. Start Date: ASAP REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES (AT LEAST 5 YEARS) Designing, implementing and maintain complex IT systems. Experience administering Virtualisation technologies (VMWare preferred). Experience supporting MS 365 environments. Enterprise Security Services (Endpoint, Server protection). Experience implementing and supporting Microsoft products including Active Directory, LDAP, Exchange, Remote Desktop Services, and IIS. Messaging fundamentals (Mimecast SMTP, DMARC, DKIM, SPF). Enterprise storage management (EMC, EqualLogic, iSCSI, LUN, Load balancing) Network Design – Routing, Switching (VLAN, STP PoE), IPv4 (DHCP, DNS, Subnet), Firewalls. Strong documentation and policy writing skills. DESIRED EXPERIENCE & QUALIFICATION VMWare certified, MCSE, CCNP, ITIL certified Microsoft 365 certified, MS Azure, SharePoint Project management experience Experience with Disaster Recovery Experience in administering cloud platforms PERSONAL ATTRIBUTES: Willingness to find valuable work and pursue positive outcomes without instruction Able to work fast and accurate Able to navigate complex challenges and implement strategic solutions Inquisitive, intelligent, intuitive, honest, determined, articulate, meticulous  
Salary: R45000 to R50000

Channel Manager Reference No: 1776874887 | Johannesburg, South Africa | Posted on: 19 September 2022

Urgently in need of a Channel Manager! LOCATION: JHB Our client, a fast-growing multi-channel communication platform company, is looking to employ Channel Managers to join their team.  PURPOSE OF THE JOB To increase revenue by assisting channel partners to generate new business. The position focuses on enabling the sales efforts of channel partners in South Africa and abroad through specialist sales support and general enablement services. JOB OBJECTIVES Build and maintain relationships with channel partners Continuously maintain a sound knowledge of the company’s products, commercials, policies, procedures and collateral, in order to enable new business generation via channel partners in accordance with the company’s strategic and profitability goals Develop, deploy and maintain all processes, materials and resources necessary to train and enable channel partner sales teams, including the implementation of an accreditation programme Grow the commercial value of channel partners by working with partners to identify and close suitable leads within partners’ customer bases according to monthly sales growth targets Develop, deploy and maintain all processes, materials and resources necessary to train and enable channel partners to onboard new customers Monitor and manage suitability and performance of channel partners Assist the Partnerships Manager to identify and sign new, suitable channel partners Level of Tertiary Education Matric / Grade 12 – Essential Degree / Diploma: Sales/ Marketing/ Business Management – Desirable   Job-Related Work Experience Demonstrable experience assisting teams to generate new business Experience working in a technology context Proven track record of relationship management 5 years sales experience in a selling environment 2+ years in management positions Job Knowledge Digital media and marketing Channel management Contract negotiation International business customs Technical platform integrations Trends in technology and communication Knowledge of company policies and procedures In depth product knowledge of the company’s software and services Job Skills Persuasion and assertiveness Excellent analytical skills Apply leadership concepts in a work context Apply the organisation’s code of conduct in a work environment Conduct a structured meeting Conflict and dispute management skills Develop administrative procedures in a selected organisation Employ a systematic approach to achieving objectives Good prospecting High-level presentation skills Identify responsibilities of a team leader in ensuring that organisational standards are met Manage administration records Managing expenditure against a budget Microsoft: Excel, Outlook, PowerPoint, Word Monitor the level of service to a range of customers Negotiations and closing skills People skills Prioritise time and work for self and team Sales Skills Sense of urgency Solve problems, make decisions and implement solutions   Should you wish to apply for this role, please email your latest CV  to james@abcworldwide.com
Salary: R30000 to R40000

Assistant Manager Reference No: 1173854708 | Cape Town, South Africa | Posted on: 16 September 2022

Urgently in need of  BPO Assistant Manager/ Team Leader (George area) Basic Function Drive overall performance and manage International Insurance voice processes. Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance and lead process meetings / calls. In addition to call service levels, customer satisfaction and voice quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable. Role / Responsibility Manage teams Ensure customer satisfaction and productivity Meet targets Motivate team members Manage complaints Monitor call transactions Provide coaching and feedback to team members Assist new hires Client Interaction, where required Ensure compliance with internal policies and procedures, external regulations and information security standards Collect and provide data for audits Effectively management of workload Competencies & Skills Knowledge of the function, process and systems Coaching and Feedback ability Excellent communication skills Effective operations management Previous experience in a similar environment is preferred Values & Behaviour Customer Service Orientation Quality Orientation Empathy for effective on the job coaching and feedback Work Experience Requirements Minimum 3 years of work experience in BPO/ Call Centre Should have at least one year of supervisory experience in International Call Centre, preferably and International client domain and Insurance, Collection or Utilities experience  Education Requirements Grade 12/Graduation (in any stream) or diploma with a minimum of 12 years of education Contact person James Knoll Email address - james@abcworldwide.com Business WhatsApp - 074 644 4500  
Salary: R17000 to R21000

SME Trainer/ Advisor Trainer Reference No: 527283053 | Cape Town, South Africa | Posted on: 16 September 2022

In need of Advisor/ SME Trainer  (Call Centre) (George Area) The primary role of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses in transferring process knowledge and its related skills essential to accomplish tasks needed for production. It is also responsible for providing assistance in the following: developing and improving the process-specific curriculum, conducting training needs analysis, creating content to meet the client-set updates, organizing cross- and up-skill training, and reporting to process owners Needs Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents Monitors and completes daily attendance tracking during the entire process training until nesting Campaign experience - Insurance or Utilities  Formulates effective activities, exercises or assessments for learning improvement Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement Ensure compliance to client and organizational policies and procedures Maintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees/agents Deliberate to identify new hires’ needs in training and nesting Monitor trainees’ post-nesting performance for the first 3 months after being endorsed to operations Deliver the training content/context based on the agenda/curriculum Demonstrate effective leadership to individuals including new hires and tenured agents Implement and demonstrate efficient training methods Collaborate with the team for effective knowledge and skills transfer indispensable to the process and business needs Participate in client calls and visits with the supervisor’s guidance Collaborate with the quality and operations teams for process improvement Conduct team huddles and provide floor and online support on process updates Develop and implement an effective system for process updates as and when required by the process/clients Education Matric  and above Experience  At least 12 months in BPO/ Call Centre environment  Please send contact details to  James Knoll james@abcworldwide.com  
Salary: R10000 to R15000

Quality Analyst Reference No: 3576140077 | Cape Town, South Africa | Posted on: 16 September 2022

Urgent need of an Quality Analyst  (George Area) Requirements Monitoring of transactions as per process guidelines Campaign experience in Insurance or Utilities Monitor transactions as per targets and guidelines Provide coaching and feedback to consultants following audits Prepare quality presentations and reports as per requirement Collecting and analyzing trends and patterns Review and analyze quality results to identify development areas Propose action plans based on findings for improvement and assist implementation in collaboration with Operations. Assisting Ops-AM in identifying training needs for the agents and process level issues that can help improve performance Assist the process AM’s in identifying the training needs for the agents Conduct/participate in calibration exercises on regular basis Handle incoming calls for process as and when required Participating in team huddles and providing brief on Quality performance in the process Brief new agents joining the process and explain how the quality functions operates in the process. Co-ordinate all process improvement initiatives Work Experience  Candidate should have a minimum of 12 months of work experience in a BPO environment preferably in an Insurance process/ account Education Matric  Contact person James Knoll James@abcworldwide.com
Salary: R10000 to R15000

Broker Consultant Reference No: 3178561920 | Richards Bay, South Africa | Posted on: 16 September 2022

Urgently looking for A Insurance Broker/ Business Development Consultant  Purpose The main purpose of this position is to increase group sales of the range of products through building relationships and superior client service to independent brokers and corporate clients Working Requirements and Knowledge Class of Business training in Category 1 life and friendly societies.• Product Specific training in Category 1 life and friendly societies.• Minimum 12 hours of Continuous Professional Development (CPD) per CPD cycle.• Excellent knowledge and understanding of insurance legislation.• Computer Literacy (MS Office package).• Valid driver’s license and own vehicle.• Sound knowledge of long-term insurance or employee benefits products.• Knowledge of underwriting processes.• Minimum of five (5) years’ experience in the insurance industry preferable in the group funeral or group risk market.• Broker consulting, trade unions, funeral parlours experience in an insurance company.• Experience in establishing contacts and relationships with decision makers within funeral group business.• Proven Sales track record. Key Responsibilities & Behavioral Competencies Key Responsibilities • Sourcing and securing new business opportunities with corporates, unions, churches, taxi associations, funeral parlours, burial             societies and individual clients Sourcing new brokers and maintaining relationships.• Training and ongoing product support to brokers.• Review new business pipeline, follow-up and track by sourcing, issuing and converting of quotations.• Ensuring that the agreed new business targets are met.• Developing and maintaining client relationships in all business levels.• Building relationships with internal departments to ensure superior service is offered to clients.• Ensuring that clear information is given to clients before, during and after a sales deal.• Ensure that there is no unreasonable post–sales barriers faced by clients.• Keeping up-to-date with competitor product and service offering and industry developments.• Dealing with queries and providing information on a range of sales and service issues.• Participating in proactive sales and marketing initiatives.• Consistently striving to engage with clients in honest, Qualifications • Matric.• NQF 6 qualification/3-year relevant tertiary qualification will be an advantage.• Regulatory Examinations (RE5) for representatives.• 60 FAIS Credits or alternatively full FAIS recognized relevant qualification (DOFA dependent).   Contact Person  James Knoll james@abcworldwide.com  
Salary: R20000 to R30000

Sales WFH Reference No: 3230744151 | Cape Town, South Africa | Posted on: 16 September 2022

Position: Sales WFH Please forward your CV to – melanie@abcworldwide.com We are searching for driven, hungry candidates that are completely sales driven in sales environment!!! We require candidates that exceed targets and are top performers!!! Main Responsibilities: Selling different insurance products telephonically Achievement of sales targets and objectives Adherence to Quality and Compliance processes to minimize business risk Build and maintain good client relationships Client offers: UK/US Shifts 24/7 Salary plus incentives Medical Aid and Provident Fund Requirements: Must be a South African citizen Must have Matric Must have 2 years’ experience in sales Must be ITC clear and Criminal clear Must have a clear accent 
Salary: Negotiable

Business Development Executive Reference No: 3640889739 | Johannesburg, South Africa | Posted on: 16 September 2022

Urgently in need of a Business Development Executive    PURPOSE OF THE JOB To increase company revenue through the acquisition of new customers, thus increasing company turnover and profits. The position focuses on direct selling to end-user customers through pro-active prospecting and cold calling. JOB OBJECTIVES To meet and exceed monthly sales targets by sourcing new sales opportunities through prospecting activities, networking and some inbound leads Responsible for the complete sales cycle including Prospecting potential customers Engagement with the customer to understand their needs and requirements Development of professional Proposals Commercial negotiations Closing To meet and exceed activity level targets as per Key Performance Indicator document and execute all required activities to progress prospects into customers Develop a thorough understanding of the products and services that the company offer, and the value propositions associated with these products and services Develop and manage strong relationships at multiple levels within prospects and customers in order to fully understand their needs and requirements Continuously maintain a sound knowledge of the company’s products, commercials, policies and procedures, in order to identify and progress new business opportunities that meet the company’s strategic and profitability goals Ensures that the value of sales pipelines are maintained at a minimum level of 3 times their revenue targets   Level of Tertiary Education Matric / Grade 12 University Entrance – Essential   Job-Related Work Experience Work experience in software sales or Account Management Preferably in the digital marketing space Job Knowledge Knowledge of company policies and procedures Knowledge of digital marketing and IT software industry In-depth product knowledge of the company’s software and services   Job Skills Ability to organize and be self-motivated Analytical and articulate Attention to detail Diploma or certificate Communication skills Contact Person James Knoll james@abcworldwide.com
Salary: R25000 to R27000

Debt Collections Advisor Reference No: 307327168 | Cape Town, South Africa | Posted on: 15 September 2022

Role: Debt Collecting (UK Utilities) Please apply to - melanie@abcworldwide.com Assist clients telephonically with utility bills and outstanding debt. Advise and set payment plans and various packages that suit their needs. Promoting the sale of various types of utility services. Dealing with conflict resolution and providing service delivery. Brief Job Description Call handling, customer support and service delivery Collections – great negotiating skills Excellent communication skills both verbally and written Computer literacy – update systems accurately with relevant information Client resolution skills – able to resolve client queries timeously Competencies & Skills Grade 12 Minimum of 6 months experience as a debt collections/customer service agent/ sales experience Must be available to work rotational shifts, weekends, and public holidays in line with client requirements Clear Credit and criminal record check Remuneration Basic Salary, Medical aid contribution, contribution towards Provident Fund Incentives based on performance  
Salary: Negotiable

Sales Reference No: 1674443735 | Cape Town, South Africa | Posted on: 15 September 2022

Position: Insurance Sales Consultant Based in Bellville Please forward your CV to – melanie@abcworldwide.com We are searching for driven, hungry candidates that are completely sales driven in sales environment!!! We require candidates that exceed targets and are top performer!!! Main Responsibilities: Selling short or long-term insurance telephonically Achievement of sales targets and objectives Adherence to Quality and Compliance processes to minimize business risk Build and maintain good client relationships Ensure commitment to the FAIS Fit & Proper qualification requirements Client offers: Monday to Friday Salary – Basic plus commission Requirements: Must be a South African citizen Must have Matric Must have 2 years’ experience in sales Must be ITC clear and Criminal clear Must have a clear accent
Salary: R12000

Quality Analyst Reference No: 1818339624 | Cape Town, South Africa | Posted on: 14 September 2022

Urgent need of an Quality Analyst  Requirements Monitoring of transactions as per process guidelines Campaign experience in Insurance or Utilities Monitor transactions as per targets and guidelines Provide coaching and feedback to consultants following audits Prepare quality presentations and reports as per requirement Collecting and analyzing trends and patterns Review and analyze quality results to identify development areas Propose action plans based on findings for improvement and assist implementation in collaboration with Operations. Assisting Ops-AM in identifying training needs for the agents and process level issues that can help improve performance Assist the process AM’s in identifying the training needs for the agents Conduct/participate in calibration exercises on regular basis Handle incoming calls for process as and when required Participating in team huddles and providing brief on Quality performance in the process Brief new agents joining the process and explain how the quality functions operates in the process. Co-ordinate all process improvement initiatives Work Experience  Candidate should have a minimum of 12 months of work experience in a BPO environment preferably in an Insurance process/ account Education Matric  Contact person James Knoll James@abcworldwide.com
Salary: R10000 to R15000

SME Trainer/ Advisor Trainer Reference No: 163298794 | Cape Town, South Africa | Posted on: 14 September 2022

In need of Advisor/ SME Trainer  (Call Centre) The primary role of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses in transferring process knowledge and its related skills essential to accomplish tasks needed for production. It is also responsible for providing assistance in the following: developing and improving the process-specific curriculum, conducting training needs analysis, creating content to meet the client-set updates, organizing cross- and up-skill training, and reporting to process owners Needs Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents Monitors and completes daily attendance tracking during the entire process training until nesting Campaign experience - Insurance or Utilities  Formulates effective activities, exercises or assessments for learning improvement Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement Ensure compliance to client and organizational policies and procedures Maintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees/agents Deliberate to identify new hires’ needs in training and nesting Monitor trainees’ post-nesting performance for the first 3 months after being endorsed to operations Deliver the training content/context based on the agenda/curriculum Demonstrate effective leadership to individuals including new hires and tenured agents Implement and demonstrate efficient training methods Collaborate with the team for effective knowledge and skills transfer indispensable to the process and business needs Participate in client calls and visits with the supervisor’s guidance Collaborate with the quality and operations teams for process improvement Conduct team huddles and provide floor and online support on process updates Develop and implement an effective system for process updates as and when required by the process/clients Education Matric  and above Experience  At least 12 months in BPO/ Call Centre environment  Please send contact details to  James Knoll james@abcworldwide.com  
Salary: R10000 to R15000

Data Analyst Reference No: 1597075067 | Cape Town, South Africa | Posted on: 14 September 2022

Urgently in need pf Data Analyst  As a Data Analyst, your responsibilities will include, but will not be limited to:? Strategise and identify ways of improving the overall quality of the data? Develop, implement and enforce data quality best practice guidelines,processes, policies, procedures, productivity standards, providing trainingand resolving operational problems.? Provide analytic and project management support to data qualityinitiatives? Determine business impact level for data quality issues? Provide accurate and appropriate interpretation of data, applyingknowledge to evaluation and analysis.? Analyse data for compliance to design specification (source-to-target) andexpected/anticipated behaviours, identifying quality issues andrecommending solutions? Perform root cause analysis on data issues and recommend data qualitycontrols and long term solutions to resolve gaps/issues.? Review, enhance, and update documentation workflows? Review SQL/ETL code to identify sources of data and the accuracy andcompleteness thereof.? Assist with the improving automated data quality processes and alerts ondata sets and reports.? Actively communicate to internal and external stakeholders or customerson quality issues with regards to the way data is collected, stored,processed or used. ? Assist business teams and management with the development andimplementation of operational metrics, dashboards and reporting RequirementsOur ideal Data Analyst will possess:? BA/Bcom/BsC in Engineering, Statistics, Computer Science, Mathematics,Business or related field.? 1-3 Years as Analyst or experience in Data Quality Management/Validation.? 1-3 Years experience in ETL Scheduling & Migration (preferred Pentaho /Talend).? 1-3 Years experience in MySQL/SQL.? 1-3 Years experience in Tableau.? 1-3 Years experience in Google Suite + Microsoft Office. Knowledge of the following will be advantageous:? Basic Knowledge of Salesforce? Ability to work with both technical and non-technical business owners toget things done.? Strong communication in order to liaise with key stakeholders such as themarketing and sales teams or the Tech team.? Problem solving and diagnostic acumen, strong analytical mind-set.? Acute attention to detail and organisational skills in order to prioritise tasksand relay insights to members of the leadership team.? Ability to self learn to develop required skills. Contact Person James Knoll James@abcworldwide.com Business WhatsApp - 074 644 4500  
Salary: R30000

German-speaking Assistant Teacher at a Kindergarten Reference No: 3707956238 | Cape Town, South Africa | Posted on: 09 September 2022

Age Groups: 3 – 4 / 4 – 5 / 5 – 6 (Grade R)Start Date: Either October 2022 or January 2023Location: Cape Town – CBD & Wynberg   WORKING HOURSMondays – Fridays, 7:15 – 13:45 plus 2,5hrs / week for meetings = total of 35hrs   We are looking for a passionate pre-school assistant teacher who: has relevant teaching degree (N4, N5 or higher in ECD) OR is currently studying in the ECD field OR has ECD relevant certificate, e.g. language development, ECD training ideally has experience with Pre-School children on mother tongue level has a passion for assisting or teaching learners in the relevant age group has very good references is able to support a high standard of teaching and learning is open to (and has experience with) modern technology (Outlook, iPads, Teams, etc.) has a clear police clearance the ideal candidate is South African or has a work allowance / permanent residence in South Africa   With the current visa situation, we are hesitant to accept applications from persons without a valid work visa.   Should you wish to apply for this position, please email your latest CV and motivation to diane@abcworldwide.com
Salary: Negotiable

German-speaking Travel Concierge Reference No: 4021360647 | Cape Town, South Africa | Posted on: 08 September 2022

Purpose of the Job To represent the company and provide a meet & greet and concierge service to travellers.   Scope To represent the company in accordance with the standards and requirements.   PRINCIPLE ACCOUNTABILITIES & RESPONSIBILITIES Meet and Greet To meet and greet travellers at Cape Town International Airport Ensure that signage for travellers is presentable and visible to arriving travellers Escort travellers to their vehicles and/or accompany guests to place of accommodation Assembling Group travellers and escorting groups to their vehicles   Customer Service Prepare personalized welcome documentation for travellers including 24-hour emergency contact details Meet with travellers within 24 hours of their arrival at their place of accommodation (within reason) and brief travellers on their itinerary Check services booked and reconfirm where necessary Receive and resolve any complaints from travellers Manage calls received on the 24-hour emergency contact Provide support to travellers throughout their journey Provide support in case of accidents and sickness   Concierge Services Gain an understanding of the travellers’ needs Suggest appropriate activities, restaurants and excursions Arrange gifts for special occasions Manage and resolve client complaints Provide support in case of accident/illness of travellers Manage emergency support phone 24/7   Administration Full understanding and follow-through of all divisional procedures and policies Submit timeous reports as requested and adhere to deadlines Maintain complete confidentiality with all company intellectual capital   Teamwork To build and maintain good relationships within the team Pro-actively get involved Assist in areas of expertise Flexibility to assist colleagues out of normal office hours, when and if required   Learning and Development Continuously develop product knowledge, attend industry events / seminars / conferences, and participate in supplier workshops, educationals and trade shows Keep abreast of industry trends Attend all internal training interventions   Values Passion – Energy and Excitement and enthusiasm in all we do! Innovation – Our desire to make changes by introducing new methods, ideas or product for the benefit of all stakeholders Respect – I value myself and others (stakeholders), the environment and diversity that surrounds me daily Environment – Our responsibility to the natural world and the impact we have on its condition Integrity – Our consistency and honesty based on making decisions, regardless of the situation or consequence Diversity – Believe in Difference *Value Difference *Age, Gender, Race, Religion, disability or sexual orientation Stakeholder Driven – Our accountability and responsibility towards anyone that affects or is affected through our actions   Qualifications and Expertise Matric / Grade 12 Previous Guiding experience would be an advantage Strong knowledge of the city and surrounds, as well as activities and entertainment available Knowledge of TDM products Knowledge of the company's policies and procedures Fluency in German and English is essential Ability to negotiate with suppliers for availability & special services Good South African and Regional geographic knowledge   COMPETENCY REQUIREMENTS: PERSONAL & TECHNICAL Must be presentable in terms of appearance Attention to detail is essential A mature approach when dealing with people Confidentiality, tact, and discretion when dealing with people Excellent planning and organisational skills Good verbal and written communication skills Integrity and Honesty Good interpersonal skills Good Problem-solving skills Negotiation and liaison ability Research skills
Salary: Negotiable

ACTUARIAL SPECIALIST Reference No: 2380489235 | Johannesburg, South Africa | Posted on: 07 September 2022

Urgently looking for an ACTUARIAL SPECIALIST! Role Purpose To be involved in all aspects of actuarial management of a short-term insurer with a focus on pricing and product development, including business intelligence, underwriting and other ad-hoc commercial involvements. This is a broad, technical role with opportunities to develop in a range of directions.   Responsibilities and work outputs Collect data from various sources and assess the completeness and accuracy of the data Perform data analysis and advise on appropriate actions to be taken Perform detailed statistical investigations using specialised software Assist in the implementation of various products on the chosen LOB system across all regions Devise methods and strategies to implement and monitor underwriting controls across various regions • Devise and monitor the success of rate making and renewal strategies Assist with the cross-population of skills and ways of work that could find purpose in wider application • Build and maintain good working relationships with management across various regions Ensure adherence to escalation procedures and mandates on system Design and develop products and processes that would suit the opportunities identified Develop and manage a spectrum of partners that MMI could leverage off in designing the solutions to various identified opportunities Competencies required: Analytical Planning & Organising Problem Solving Producing Innovative solutions to problems Action Orientation Persuasiveness Effective Communication (written and verbal) Flexibility Resilience Personal Motivation Accountability Good interpersonal skills Financial Acumen Additional Information Enthusiastic and passionate about the job and the company Energetic and a quick worker Strong sense of Integrity and honesty Ability to respect confidentiality Deadline and results oriented Organised, self-disciplined and self-motivated Experience and Qualifications Experience in short-term insurance Bachelor's degree in Actuarial Sciences, Science, Finance Commerce or Business Sciences Basic programming skills would be advantageous Location The above-mentioned position is currently available at our office in Centurion.   Contact person James Knoll james@abcworldwide.com WhatsApp number 074 644 4500
Salary: R600000 to R800000

Portuguese Customer Support - Online Gaming Industry Reference No: 4040528083 | Cape Town, South Africa | Posted on: 07 September 2022

Must have South Africa Citizenship or Permanent Residency Hybrid working Model - 3 days Office / 2 days home Job Description An established International Contact Centre online gaming company in Cape Town CBD, is looking for a Portuguese-speaking Customer Service Agent to join their international team. This exciting opportunity is ideal for the young professional, who wants to gain valuable experience in a multi-disciplinary environment, work with cutting edge technologies, while serving the European market in the online gaming industry. Key Performance Areas: Identify the needs of the end user Answer chats, calls, and respond to emails in the Portuguese language Research required information using available resources Manage and resolve customer complaints Provide customers with product and service information Enter and update customer information into system Identify and escalate priority issues Follow up customer calls where necessary Your duties will include but not limited to: Promotion driven interventions, inbound (and/or outbound when required) Financial information, gaming advice, and review for additional offers, proactive value adds Customer relationship building and management by maintaining customer notes and paying attention to customer cues Responding promptly and interact effectively with casino customers via a different number of channels, namely calls, emails, webchats, social media You will be required to stay abreast with customer centre SLA's as teamwork will be required to maintain and exceed the expectations set. Ensure that more complex customer issues are followed up and resolved in a timely manner (by following defined escalation path when required) Knowledge and Skills: Strong customer service skills; ability to create rapport with customers, via telephone, live-chat, and email Fluent in spoken & written English/Portuguese (mother tongue level) Strong communication skills (verbal and written) - especially empathy, active listening skills, with the ability to "read between the lines" Excellent organization, multi-tasking and time management skills A proven ability to see problems through to their resolution An excellent history of attendance and adherence to work schedules Demonstrated literacy in MS Office (Outlook, Word and Excel) Prioritize tasks in a busy environment Proven passion for customer service and excellent CRM skills Pro-active, organized and strong personal drive Qualifications and Experiences: Completed Matric Customer Service Experience – 1-year experience Previous Call Centre work (an advantage) Previous working experience in the online gaming industry a definite advantage Valid driver’s license and own transport is advantageous Ability to work rotational shifts Shift work on rotation: 6 am - 2 pm 2 pm - 10 pm 10 pm - 6 am
Salary: Negotiable

Head of Sales - Travel & Tourism Reference No: 613039814 | Cape Town, South Africa | Posted on: 07 September 2022

Role Summary The role of the Head of Sales is to provide day to day leadership to the Sales team. Working closely with the Sales Director, the ideal person will execute commercial strategies to accelerate growth. The key outcomes are to increase enquiry to customer conversion, overall customer satisfaction. The ideal candidate will have strong leadership, analytical and numerical skills.   Key Areas of Responsibility Strategy Together with the Sales Director, help to translate Go2Africa business strategy into sales strategy with clear objectives for the sales teams aimed at achieving targets, maximizing profitability and improving conversion rates Sales Leadership Provide day to day leadership to the sales team Develop KPIs per sales member and manage accordingly. Development of monthly and annual sales targets and per sales member Initiating and critiquing sales process to drive improvements/innovation Product mix optimization in line with agreed product strategies Overall responsibility for the team’s sales performance against targets. Develop remuneration models that are aligned to driving sales performance and motivating sales staff. Ensuring adoption of sales best practices as developed by the organization, to achieve: Continuous improvement of sales conversion rates Through product mix optimization, drive gross profit margins per booking Together with the Sales Director, help drive the organization’s value proposition in line with company’s strategy Role Profile – Head of Sales Identify sales and product knowledge and skills gaps; develop individual based development plans for sales members. Coach, mentor and train accordingly. Together with the Sales Director, help drive sales activity to improve overall client net promoter scores (NPS) PERSON PROFILE   Qualifications Degree or Diploma is advantageous   Knowledge of Africa and Indian Ocean Islands tourism and travel sales analytics and business actions Online sales CRM or customer experience knowledge Customer service Strategy development Coaching and mentoring Business and financial Acumen Customer, competitor, and industry analysis Market knowledge/ competitive intelligence   Experience Minimum of 7+ Years sales management experience Proven sales management track record Retail (B2C) sales experience Luxury / high net worth segment experience Consultative or advice-based sales experience   Skills & Competencies Proven experience in B2C sales and managing relationships with key clients Solid knowledge of performance reporting Excellent organizational and leadership skills Outstanding communication and interpersonal abilities Deciding and Initiating Action Working with People Persuading and Influencing Presenting and Communicating Information Analysing Creating and Innovating Planning and Organising Adapting and Responding to Change Coping with Pressures and Setbacks Achieving Personal Work Goals and Objectives Proven coaching and mentoring skills (advantageous)   Should you be interested please send a copy of your updated CV and motivation to miriam@abcworldwide.com  
Salary: Negotiable

General Manager Lodge - Hospitality Reference No: 2918234830 | White River, South Africa | Posted on: 07 September 2022

Take charge of the operations of the lodge and all its departments.   As the General Manager, one should act as the bridge between all lodge departments, management, employee’s, and the Board. While co-ordinating the operation, you will also ensure that the guests have a memorable stay.   Directly and in-directly supervise all the employees and ensure proper execution of all offices and related duties.   Direct all the employee’s and co-ordinate the activities of the front of house, back of house, bar, kitchen, laundry, guest services and maintenance departments.   Must have an excellent level of commercial awareness and be able to build and maintain relationships with local and international guests and will also be responsible for highlighting short/medium/long-term issues to the Board and to help in finding solutions.   Responsible for the management of all aspects and functions of the lodge, in accordance with lodge standards and policies.   The General Manager is also required to assist in the preparation of the monthly and annual budgeting and forecasting processes and reports as well as being able to stand in for the Manager/s, of administration, food & beverage, client liaison and front and back of house when required.     DUTIES AND RESPONSIBILITIES   Ensure smooth and efficient operations through prompt, effective and proper service to achieve maximum room revenue to meet or exceed the revenue target. Implement and maintain lodge policies and the operational standards.   Ensure that check-in procedures are strictly adhered to and that the correct contact details and charge out details are obtained from each guest.   Schedules, evaluates, and supervises the employee’s, workloads, and shifts, and ensures a harmonious working team is developed and maintained.   Maintains working relationships and communicates with all departments. Ensure that a safe and clean working environment is implemented and maintained in accordance with legal and lodge standards.   Maintains master key control.   Ensure that accurate room status information is maintained and properly communicated.   Ensures that group and or FIT information is received and updated in the required format and with sufficient detail. Maintains, monitors, and prepares group and FIT requirements. Relays information to appropriate personnel and follow-up to ensure that all communication has been received, acknowledged, and understood.   Display exceptional leadership by providing a positive work environment, counselling as appropriate and demonstrate a dedicated and professional approach to management.   Provide positive direction for all day-to-day operations to all the departments of the lodge.   Understand employee’s positions well enough to perform duties in employee’s absence or determine appropriate replacement to fill gaps.   Provide guidance and direction to all employee’s, including the setting of performance standards and monitoring performance.   Utilises interpersonal and communication skills to positively lead and influence all the employees.   Demonstrate, problem solving, employee training and team leading capabilities.   Pro-actively ensures that all safety and fire-fighting equipment are maintained and serviced according to insurance requirements.   Ensure that an asset register is kept and updated when necessary. Pro-actively ensure that all the lodge assets and equipment are regularly inspected and properly maintained.   Manage and motivate the employees to provide a high standard of service for guests.   Welcome guests and foster customer loyalty through his/her friendly manner.   Develop quality relationships with guests throughout their stay.   Handles any quest complaints or contentious issues that cannot be settled directly by team members to provide a quick and effective solution. Resolves guest problems quickly, efficiently and courteously.   Oversee and supervises guest arrivals and departures with all relevant support staff.   Management of debtors, group and individual guest invoicing and cash operations.   Review arrival list for all arrivals, manage room allocations and special requests.   Prepare monthly and daily revenue reports and present to the In addition, manage and do daily updates, receipt capturing and cash balancing of the lodge’s petty cash.   Prepare room revenue and occupancy forecast, act on rate strategies.   Observe and ensure that proper telephone manners are always maintained.   Involved in recruitment of new team members for front of house.   Integrate and train employees, providing support for skills development.   Ensure that all employees are well presented (uniforms, personal hygiene, etc.) and punctual.   Ensures that the workplace remains clean and tidy. Conducts regular inspections of all rooms/tents, public, back of house areas and employee’s quarters to ensure that it is properly kept and maintained according to the Board’s and industry   Ensure that all public areas are always clean, well maintained, decorated, and equipped as per the Board’s and industries standards.   Ensure team members are current with regards to their knowledge of lodge products, services, facilities, events, pricing and policies and knowledge of the local area and events.   Have a good knowledge and understanding of all systems and standard operating procedures of the lodge. Ensure that accurate records and reports are kept and up to date, in electronic and in hard copy format.   Ensure that guest documentation and information are available and up-to-date and that such information shall be treated and or dealt with in accordance with the lodge’s confidentiality policy.   Ensure employee’s uniforms are clean and personal appearance are clean and professional.   Maintain confidentiality of proprietary information and protect company assets. Manage and execute HR administrative duties.   When required by the Board, stand in and suitably execute the tasks and duties of the Manager of administration, food & beverage, client liaison and front/back of house when so required and ensure the proper handover of the duties and tasks to a suitably qualified substitute.   Ensure that all departments stock levels are constantly kept at required levels, with reference to food and beverage (including stock rotation), cleaning and maintenance, curio shop and administration needs.   Be able to perform additional duties as requested by the Board as and when required.  
Salary: R35000 to R45000

Travel Systems Trainer (Africa Leisure Travel) Reference No: 300614072 | Cape Town, South Africa | Posted on: 07 September 2022

Role Over the last few years, our client has invested significantly in its IT infrastructure. As a business we believe that our IT systems provide us with a competitive advantage in the marketplace. In order to benefit from this, we need to ensure that staff are appropriately trained and can make full use of the systems at our disposal. The role of the Systems Trainer in this strategy is twofold: Provide systems training on the various platforms and software solutions that the business uses Help drive a culture that embraces the use of technology in the business. A key objective for the incumbent will be to link all training back to the greater strategy of the business. This is key both from the point of ensuring that the training is solution-oriented and in terms of staff understanding how what they are being trained on contributes towards the greater business objectives   Responsibilities Responsible for driving and facilitating all our clients Window training within the business. Work closely with the Head of Reservations, Reservations Managers & Operations Managers to drive a targeted Window training program within the reservations team. Work closely with the Head of Yield and Revenue Management and the Head of Reservations to identify specific areas for training. Work closely with the sales team to ensure that they understand the basic workings of the Window and are in turn, able to train agents on how to make the most of the Window so as to create efficiencies both in their business and in ours. Where required, facilitate external training on our Clients Window. Responsible for training new staff on how to use our clients Window.   Training Where necessary, provide itrvl training to reservations staff whose agents are working on itrvl. Provide training to the sales team so that they are able to both conduct demos on the itrvl platform and also sell the benefits of the platform to prospective agents. Where required, assist with external training on the itrvl platform. Responsible for training new staff on itrvl. Internal systems training Work closely with the IT department to identify key areas for training on the internal systems used by the business. These include, but are not limited to: MS Teams Sharepoint MS Outlook MS Office MS OneDrive Mimecast Zoom Webinar software PipeDrive where applicable Qlikview Facilitate training on the software solutions listed above to ensure that the business is making best use of the solutions provided and that best practice is being followed. Provide training on general IT protocols such as filing protocols, IT security, call logging protocols and other general IT-related topics. Responsible for training new staff on the internal IT systems, protocols, and procedures. Remaining relevant Work closely with the itrvl and Window development teams to remain up to date on all developments on the respective platforms. Work closely with the Talent Development Manager to remain up to date with best practice in training.   Skills gap analysis and succession planning Consult with departments to analyze business processes and support technology needs. Collaborate with the heads of the teams listed below to ensure business process training needs are met in a consistent manner: Reservations Sales Yield and Revenue Management Marketing Services Associated Product Product Finance Human Resources Marketing IT Facilitate training and provide feedback Assist with developing training materials on the key platforms that are specific to the day-to-day running of our company. These include, but are not limited to itrvl, Window and Tourplan. Facilitate training on the various platforms and software solutions that the business uses. As the scope of platforms and software where training is required is extensive, the Systems Trainer will not be able to present all of the training. In certain cases, the Systems Trainer will be required to call on the services of other resources to facilitate the training. These resources can either be internal or external. Following training, provide feedback & skills level reporting to the respective line managers. Experience Required Prior experience working on the Wilderness Window, itrvl and Tourplan is advantageous. An IT-related qualification from a reputable tertiary institution is also advantageous. Prior experience documenting, training, and supporting end users on systems software or business processes is a plus. Skills Excellent presentation skills. Strong project management skills and the ability to supervise multiple projects. The individual will be required to be an independent self-starter who can identify solutions for potential issues Personal Abilities Tech-savvy. Able to embrace current technologies. Able to adapt well to change. Team worker who has the ability to interface with various departments. Consistent approach to quality of output. Great interpersonal skills. Ability to document technical processes. Self-starter with high energy levels. Interests A passion for wildlife and a commitment to sustainability and conservation   Should you wish to apply for this role, please email your latest CV and motivation to: miriam@abcworldwide.com
Salary: R30000 to R35000

Travel Product Trainer (Africa Leisure Travel) Reference No: 2878555242 | Cape Town, South Africa | Posted on: 07 September 2022

Role Our company owns and manages prime properties in many regions across Africa and has plans to expand its global footprint. As a business we rely on the experience and quality of our camp offering and the knowledge of our reservations and sales teams to close sales. Doing this allows us to strive towards our vision. The role of the Product Trainer is to enhance the reservations and sales teams’ knowledge of the regions, concessions, camps and experiences offered across our unique portfolio. Furthermore, the Product Trainer will play a key role in fostering a culture where continuous learning is encouraged. A key objective for the incumbent will be to align the training content with the unique selling points and differentiating features of each of our properties as well as those of the services we offer and our touring services. This is key from the perspective of ensuring that there is a consistent message that resonates throughout the business and can be shared with external partners   Responsibilities Responsible to create, manage and deliver detailed training on the company’s products and services. This includes our camps, our touring services and transport services. Ensure that staff are aware of where they can access product-specific information. Work closely with the Head of Reservations, Reservations Managers and Reservations Operations Managers to drive a targeted Product training program within the reservation teams. Work closely with the Head of Yield and Revenue Management and the Head of Reservations to identify specific areas for training based on annual sales patterns. Work closely with the sales team to ensure that everyone in the sales team is promoting the same Unique Selling Points (USP’s) for all of our camps and services. Train new staff on all our camps and the regions within which we operate. Implement holistic product training modules incorporating aspects of eco-tourism, hospitality, sustainability, wildlife and community influences. Training will need to be of a detailed nature so as to highlight the unique aspects of our camps and the areas within which we operate. The camp training will need to cover topics such as: USP’s of the camp Topography and habitats of the area Detailed overview of fauna and flora highlighting key species Community involvement Purpose and impact Access Competing and complementary products Outside of the product specific training, foster a culture that promotes a passion for wildlife and conservation in general.   Training Where necessary, provide itrvl training to reservations staff whose agents are working on itrvl. Provide training to the sales team so that they are able to both conduct demos on the itrvl platform and also sell the benefits of the platform to prospective agents. Where required, assist with external training on the itrvl platform. Responsible for training new staff on itrvl. Internal systems training Work closely with the IT department to identify key areas for training on the internal systems used by the business. These include, but are not limited to: MS Teams Sharepoint MS Outlook MS Office MS OneDrive Mimecast Zoom Webinar software PipeDrive where applicable Qlikview Facilitate training on the software solutions listed above to ensure that the business is making best use of the solutions provided and that best practice is being followed. Provide training on general IT protocols such as filing protocols, IT security, call logging protocols and other general IT-related topics. Responsible for training new staff on the internal IT systems, protocols, and procedures. Remaining relevant Work closely with the itrvl and Window development teams to remain up to date on all developments on the respective platforms. Work closely with the Talent Development Manager to remain up to date with best practice in training.   Skills gap analysis and succession planning Consult with departments to analyze business processes and support technology needs. Collaborate with the heads of the teams listed below to ensure business process training needs are met in a consistent manner: Reservations Sales Yield and Revenue Management Marketing Services Associated Product Product Finance Human Resources Marketing IT Facilitate training and provide feedback Assist with developing training materials on the key platforms that are specific to the day-to-day running of our company. These include, but are not limited to itrvl, Window and Tourplan. Facilitate training on the various platforms and software solutions that the business uses. As the scope of platforms and software where training is required is extensive, the Systems Trainer will not be able to present all of the training. In certain cases, the Systems Trainer will be required to call on the services of other resources to facilitate the training. These resources can either be internal or external. Following training, provide feedback & skills level reporting to the respective line managers. Experience Required Prior experience working on the Wilderness Window, itrvl and Tourplan is advantageous. An IT-related qualification from a reputable tertiary institution is also advantageous. Prior experience documenting, training, and supporting end users on systems software or business processes is a plus. Skills Excellent presentation skills. Strong project management skills and the ability to supervise multiple projects. The individual will be required to be an independent self-starter who can identify solutions for potential issues Personal Abilities Tech-savvy. Able to embrace current technologies. Able to adapt well to change. Team worker who has the ability to interface with various departments. Consistent approach to quality of output. Great interpersonal skills. Ability to document technical processes. Self-starter with high energy levels. Interests A passion for wildlife and a commitment to sustainability and conservation ? Should you wish to apply for this role, please email your latest CV and motivation to: miriam@abcworldwide.com
Salary: R30000 to R35000

Senior Assistant Vice President – IT Operation Reference No: 2847649632 | Cape Town, South Africa | Posted on: 06 September 2022

We Urgently in need of a Senior Assistant Vice President for IT Operations Basic Function: End to end ownership for managing technology operations in a hybrid operating environment, address support challenges and be the escalation point for issues in network, system and voice environment. Partner with business and clients for all new RFP/RFI and enable effective and timely onboarding of new clients. Effective partnership with global teams and drive efficiency and adoption of enterprise capabilities. Resp Responsible for identifying areas of improvement and implement service improvement initiatives. Efficient service delivery of multiple client relationships in line with the agreed Master Service Agreement (MSA) and service levels (SLA/s), as per contract Manage Customer Relationship and act as a first Point of Contact for any Process / Functional Escalations. Essential Functions Supplier Management – Manage business relationships with external partners and participate in regular supplier reviews. Effectively manage all Internal ,external , client and statutory audits. Client Portfolio Management – End of End documentation / reporting ready & up-to-date for any business requirement. Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation. Participation in Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders. Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements. Primary Internal Interactions Business Operations All Technology Sub-Functions. EXL Internal / External Audit Teams. Primary External Interactions  Client Teams – especially Client Technology Teams. External Vendors – Primarily for Service Desk Management. Education Requirements Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM. Work Experience Requirements Minimum 16 – 18 years in managing technology operations for a large organization in outsourcing environment. Willingness to work in a 24 x 7 environment.   Contact Person James Knoll james@abcworldwide.com Business WhatsApp  074 644 4500  
Salary: R900000 to R1300000

Assistant Manager Reference No: 1716380178 | Cape Town, South Africa | Posted on: 02 September 2022

Urgently in need of  BPO Assistant Manager/ Team Leader Basic Function Drive overall performance and manage International Insurance voice processes. Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance and lead process meetings / calls. In addition to call service levels, customer satisfaction and voice quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable. Role / Responsibility Manage teams Ensure customer satisfaction and productivity Meet targets Motivate team members Manage complaints Monitor call transactions Provide coaching and feedback to team members Assist new hires Client Interaction, where required Ensure compliance with internal policies and procedures, external regulations and information security standards Collect and provide data for audits Effectively management of workload Competencies & Skills Knowledge of the function, process and systems Coaching and Feedback ability Excellent communication skills Effective operations management Previous experience in a similar environment is preferred Values & Behaviour Customer Service Orientation Quality Orientation Empathy for effective on the job coaching and feedback Work Experience Requirements Minimum 3 years of work experience in BPO/ Call Centre Should have at least one year of supervisory experience in International Call Centre, preferably and International client domain and Insurance, Collection or Utilities experience  Education Requirements Grade 12/Graduation (in any stream) or diploma with a minimum of 12 years of education Contact person James Knoll Email address - james@abcworldwide.com Business WhatsApp - 074 644 4500  
Salary: R17000 to R21000

Key Account Manager Reference No: 504027103 | Cape Town, South Africa | Posted on: 31 August 2022

Urgently in need of a Key Account Manager! Purpose Growing the company's revenue by ensuring that key clients are satisfied with the services provided, identifying new business opportunities for key clients, and attending all meetings, conventions and training workshops. Objective Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition Acquiring a thorough understanding of key customer needs and requirements Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives Ensure the correct products and services are delivered to customers in a timely manner Serve as the link of communication between key customers and internal teams Resolve any issues and problems faced by customers and deal with complaints to maintain trust Play an integral part in generating new sales that will turn into long-lasting relationships Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics Skills Excellent organizational skills Ability in problem-solving and negotiation BSc/BA in business administration, sales or relevant field Excellent verbal and written communication skills. Work well under pressure and commit to deadlines. Have excellent people skills and intuitive to customer’s business needs. Be well-groomed and presentable. Education and Experience Grade 12 Qualifications in Sales or Business 2years experience in sales and providing solutions based on customer needs Proven experience as key account manager Contact Person James Knoll james@abcworldwide.com Business WhatsApp - 074 644 4500
Salary: R30000 to R40000

Remedial Teacher / Learning Therapist / Special Needs Teacher (German- and English-speaking) Reference No: 4061742203 | Cape Town, South Africa | Posted on: 30 August 2022

Requirements Have appropriate professional qualifications and experience in remedial teaching / special needs (‘Sonderschullehrer’), masters or equivalent in education necessary Focus areas are ‘language’, preferable mathematics and ‘learning’ Excellent skills in communicating with children between the ages of 6 – 10 and the ability to utilise different methods of skills training Have an in-depth knowledge of individual education programmes Strong interpersonal skills with the ability to engage and participate in multi-disciplinary team is essential Applicant must be fluent in both English AND German Responsibilities Remedial classes and support for Grades 1 – 4 as focus area Support for students with diagnosed special needs Write the “Nachteilsausgleich” for Grade 1 – 12 German streams in collaboration with a psychologist and inform the relevant parties Liaison with other professionals, such as teachers, language therapists, physiotherapists and educational psychologists Work closely with parents and guardians Development of individual education programmes / remedial plans with / for learner, teacher and other parties Assessment of children who have long- or short-term learning difficulties and working with colleagues to identify individual learners’ special needs Should you be interested in this opportunity, please forward your updated CV, motivational letter and qualification certificates (including transcripts) to diane@abcworldwide.com
Salary: Negotiable

Statistical Data Scientist Reference No: 1242526375 | Johannesburg, South Africa | Posted on: 25 August 2022

Role Purpose To be involved in all analytics related aspects of the management of a short-term insurer; including performance remuneration, product development, experience monitoring, process optimization, and other ad-hoc projects. This is a broad technical role that will require a passion for data science. The role will require accountability for key BAU processes but will be more focused on ad-hoc projects involving a range of key areas and processes of a short-term insurer. This role is ideal for a candidate with exceptional analytical and data science skills looking for an opportunity to explore the application of and grow their skills in the insurance sector.   Key Duties and Responsibilities: · Data collection, verification and management · Extract insights and recommend appropriate actions through statistical modelling and data analysis · Design and build analytical solutions to meet business needs · Reporting on any analysis, modelling or solutions developed · Remuneration modelling management   What we require: · A quick learner · Independent self-starter · Energetic and strong sense of urgency · Self-disciplined and self-motivated · Enthusiastic and passionate attitude to the job and company · Effective communication skills (written and verbal) · Exceptional analytical and technical skills with an interest in machine learning. · Ability to work well in a team and independently. · Financial and Business acumen · Problem solving skills · Integrity and honesty · Passionate about data   Experience & Educational Requirements: · Degree in Actuarial Science, Statistics, Business Sciences, Business Mathematics. Other degrees or postgraduate qualifications with a statistical/modelling aspect and/or experience will be considered. *Actuarial candidates need to have passed all CT’s and CA1. · 2 years or more experience in statistical modelling or an analytical role · 2 years or more experience in Microsoft Excel, SQL · Experience in modelling software such as R and Python required · Experience in the Short-term insurance industry will be advantageous. Location The above-mentioned position is currently available at our office in Centurion Contact person James Mark Knoll email - james@abcworldwide.com  WhatsApp number - 074 644 4500  
Salary: R480000 to R580000

Intermediate Business Analyst Reference No: 2419959984 | Johannesburg, South Africa | Posted on: 25 August 2022

Urgently looking for an  Intermediate Business Analyst   Role Purpose Perform detailed analysis, document processes and perform user acceptance testing to support development of innovative solutions to enable business objectives. Responsibilities and work outputs Conduct business analysis in line with business requirements: · Gather and interpret requirements from key stakeholders/customers in line with business analysis frameworks. · Analyse and understand the business’ requirements and through a structured process document, validate and translate these into requirement specifications and functional specifications to be used by developers in crafting technical solutions. · Contribute to translating the business goals into design in line with systems architecture. · Ensure the quality delivery of requirements and business process specifications that meet the agreed deliverables in line with best practices and business process. · Collaborate closely with solutions teams and a variety of end-users to ensure requirements compatibility and end user satisfaction. · Participate in the solution design process to make recommendations to create and enhance solutions that are innovative, re-usable and sustainable and solve complex business problems. · Participate in user acceptance testing and guide users to ensure that the designed solution ultimately meets business requirements. · Define the success criteria using scenario testing and test cases to ensure that testing covers all aspects of the business specification. · Test and validate the functionality of all technical solutions in line with business requirements on completion of development to ensure that business requirements are met in the implemented solutions. · Define reporting requirements and integration points on affected components using, amongst others, diagrammatic representations. · Collaborate with various business areas and teams to ensure integration and consistency of solutions across business. · Keep abreast of latest IT trends and practices to optimise service offering and minimise risk. Collaboration: · Build and maintain relationships with internal and external stakeholders. · Effective and consistent service delivery and support to all internal and external stakeholders in order to ensure that expectations are managed. · Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional service. · Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance internal service delivery. · Manage stakeholder query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes. Self-management, teamwork and values: · Contribute in creating a positive work climate and culture that energises employees, gives meaning to work, minimises work disruption and maximises employee productivity. · Effectively manage your performance within the team in order to ensure business objectives are achieved. · Be and encourage innovation, change agility and collaboration within the team. · Manage own performance and development by ensuring performance contract plan in place. · Live the Momentum Metropolitan values. · Live the BSS (MSTI Business Solutions and Support) team philosophy Competencies · Strong presentation skills; ability to present to audiences at all levels using different media. · Ability to engage with audience; obtain requirements; obtain buy-in for the concept/proposal. · Good facilitation skills; ensuring all stakeholders participating, dealing with different personality and behavioural styles, stimulating out of the box thinking, ability to effectively summarise and capture salient points. · Ability to converse comfortably with the technical teams and gather more information if required. · Strong communication skills both in a 1-to-1 and larger group setting. · Strong communication both in a relatively technical context as well as with non-technical users and other communities. · Strong documentation skills (Business writing skills, Use case documentation, modelling skills (i.e. MS Visio etc)). · Analytical and problem solving skills: Seek information from a wide range of sources, critically evaluate, test hypothesis. · Differentiate between urgent and non-urgent, important and unimportant according to formal prioritisation lists. · Master the 80/20 rule to prevent analysis paralysis, articulate clearly the risks and identify and manage the risk mitigation plans. · Ability to take a stand and drive hard for resolution on key issues. · Is sensitive to individual and cultural similarities and differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to the mutual benefit of all parties concerned. · Manages self and relationships with others effectively and provides perspective in difficult situations. Experience and Qualifications · Information Technology or related degree · Relevant Business Analysis qualification/certification · 3+ years experience in business analysis · Proven experience in implementation of large projects · Exposure to/experience in the Short-Term Insurance industry will be an advantage Location · The above-mentioned position is based in Centurion Contact Person James Mark Knoll  email - james@abcworldwide.com Contact details - 074 644 4500
Salary: R550000 to R750000

Senior Product and Pricing Specialist Reference No: 99128396 | Johannesburg, South Africa | Posted on: 24 August 2022

Urgently looking for a Senior Product and Pricing Specialist Purpose The purpose of this role is to determine strategic direction for product development and pricing for the existing channels within the business and within the strategic context of the company. The role will focus on technical implementation and improvement, although it may also require input into business processes where appropriate. The role will be responsible for the following: Product development in line with the target market needs Product maintenance to ensure efficiencies in the wider business context Product monitoring Technical pricing model development and implementation assistance Technical pricing innovation and improvement on existing models Street pricing development and practical implementation assistance Pricing monitoring Willingness to interact and courage to debate technical concepts with business partners Ruthless search for efficiency in development and implementation Continuous improvement and automation of operational tasks Take full accountability of business performance (within their control) Mentoring junior actuarial students Additional Attributes Enthusiastic and passionate Energetic and a quick worker Strong sense of Integrity and honesty Ability to respect confidentiality Deadline and results oriented Organised, self-disciplined and self-motivated Requirements The following experience and qualification will be required: Nearly or newly qualified actuary 5 – 10 years’ experience in short-term or general insurance, specifically in product development and pricing Management experience would be advantageous Experience with data management software (SAS, SQL) Experience with pricing software (WTW) Contact Person James Knoll Email - james@abcworldwide.com Contact - 074 644 4500 (Business WhatsApp)  
Salary: R700000 to R900000

Senior Java Developer Reference No: 3653318029 | Cape Town, South Africa | Posted on: 24 August 2022

Urgently in search of a Senior Java Developer ! Role PurposeDevelop, maintain and support mission-critical, enterprise-grade software applications that improve business efficiency and are aligned to the enterprise architecture and business strategy. Experience and Qualifications 5-7 years' intermediate/senior java development experience Relevant IT qualification. Relevant post graduate IT qualification. 5 years Software Development experience in a distributed computing environment using Java EE. Solid (Java EE) back-end development experience. Advanced understanding and everyday use of OO principles such as inheritance, interfaces, abstract classes, etc. Good systems and code design skills including good documentations skills where necessary. Understanding and experience with micro-services. Strong knowledge of REST API designs. Strong knowledge with CI/CD principles. Responsibilities and work outputs Develop software based on technical design (Internal Process). Keep abreast of new technologies/methodologies, business changes and internal system changes in order to align system development with best practices and system architecture. Collaborate with stakeholders to gather requirements, conduct analysis and prioritise requests. Contribute to the design of scalable solutions that supports the system architecture. Translate business requirements into workable solutions and document solution into technical specifications. Design and code new software functionality using code that is scalable, readable, maintainable and re-usable. Develop and maintain productive working relationships with peers and organizational and role players to achieve effective collaboration. Provide stakeholder with regular feedback on the technical design and timelines for solution in order to manage expectations. Collaborate with business analysts and testing team in developing, testing and deploying new software system components or software system enhancements. Collaborate with testing team to co-create test cases. Conduct System Integration Testing (SIT) and User Acceptance Testing (UAT) and resolve all issues/queries. Contribute to user acceptance testing (UAT) and training material. Once the solution has been successfully tested, prepare and produce releases of software components into production/live environment. Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review. Maintain existing programmes, ensuring all errors are resolved and documented. Advise and guide colleagues regarding effective business system analysis approaches and techniques. Review and quality assure deliverables of junior team members in accordance with IT Strategy, architecture and best practice. Mentor team members and provide insight to effective and efficient Java development practices. Design solutions that eliminate reoccurrence of errors. Provide technical guidance to the operations and support team. Monitor performance of solutions and make recommendations to improve the performance and functionality of the solution. Engage with clients in a client centric manner(Client Services). Provide authoritative, expertise and advice to clients and stakeholders. Build and maintain relationships with clients and internal and external stakeholders. Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed. Make recommendations to improve client service and fair treatment of clients within area of responsibility. Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service Self-management and teamwork (People). Develop and maintain productive and collaborative working relationships with peers and stakeholders. Positively influence and participate in change initiatives. Continuously develop own expertise in terms of professional, industry and legislation knowledge. Contribute to continuous innovation through the development, sharing and implementation of new ideas. Take ownership for driving career development Contribute to financial controls and planning (Finance). Identify solutions to enhance cost effectiveness and increase operational efficiency. Manage financial and other company resources under your control with due respect. Provide input into the risk identification processes and communicate recommendations in the appropriate forum. Location - Centurion Contact Person - James Mark Knoll  - Email - james@abcworldwide.com                                                           - Contact Detail - 074 644 4500 (Business WhatsApp)    
Salary: R650000 to R850000

Senior Graphic Designer Reference No: 1441459290 | Cape Town, South Africa | Posted on: 16 August 2022

This is a full-time position. Office hours 8am to 5pm.   Job description The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for packaging, product manuals, illustrative design, sales support and typography. This candidate will have experience in working with numerous different design platforms such as digital and print forms.   Responsibilities Candidate will be responsible for packaging for: Consumer products Photography (for internal, external and online needs) Website/e-commerce channel support   Job Duties Meets Art Department work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements Meets Art Department cost standards by monitoring expenses; implementing cost-saving actions Formulates art concepts (possibly supervising co-workers) engaged in executing layout designs for artwork and copy to be presented by visual communications media Keeps executive informed by reviewing illustrative material for presentation Implement restructuring and procedural methodology to organize and maintain art/image database for use of Art Department and Sales Team Reviews project production factors by studying budget, background information, objectives, presentation approaches, styles, and techniques Selects and secures illustrative material by formulating basic layout design concept; conducting research Produces illustrative material by assigning layout design concept to artists and photographers; directing development of design concepts into art layouts Prepares layouts for printing by marking-up, pasting-up, and finishing layouts Obtains executive approval by presenting final layouts, story boards, and illustrations; responding to executive commentary and requests Improves quality results by studying, evaluating, and re-designing processes; implementing changes Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations Enhances art department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments   Skills and Qualifications Coordination, Creativity, Vision, Project Management, Product Management, Organization, Graphic Design Skills, Developing Creative Standards, Illustration Tools, Desktop Publishing Skills, Multimedia Content Development, Social Media Developer and Manager, Photography   Should you wish to apply, please email your latest CV and portfolio to diane@abcworldwide.com
Salary: R20000 to R30000

Junior Graphic Designer Reference No: 1275149033 | Cape Town, South Africa | Posted on: 15 August 2022

This is a full-time position. Office hours 8am to 5pm.   Job description The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for packaging, product manuals, illustrative design, sales support and typography. This candidate will have experience in working with numerous different design platforms such as digital and print forms.   Responsibilities Candidate will be responsible for packaging for: Consumer products Photography (for internal, external and online needs) Website/e-commerce channel support   Job Duties Meets Art Department work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements Meets Art Department cost standards by monitoring expenses; implementing cost-saving actions Formulates art concepts (possibly supervising co-workers) engaged in executing layout designs for artwork and copy to be presented by visual communications media Keeps executive informed by reviewing illustrative material for presentation Implement restructuring and procedural methodology to organize and maintain art/image database for use of Art Department and Sales Team Reviews project production factors by studying budget, background information, objectives, presentation approaches, styles, and techniques Selects and secures illustrative material by formulating basic layout design concept; conducting research Produces illustrative material by assigning layout design concept to artists and photographers; directing development of design concepts into art layouts Prepares layouts for printing by marking-up, pasting-up, and finishing layouts Obtains executive approval by presenting final layouts, story boards, and illustrations; responding to executive commentary and requests Improves quality results by studying, evaluating, and re-designing processes; implementing changes Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations Enhances art department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments   Skills and Qualifications Coordination, Creativity, Vision, Project Management, Product Management, Organization, Graphic Design Skills, Developing Creative Standards, Illustration Tools, Desktop Publishing Skills, Multimedia Content Development, Social Media Developer and Manager, Photography   Should you wish to apply, please email your latest CV and portfolio to diane@abcworldwide.com
Salary: R10000 to R14000

Guest Experience Liaison Reference No: 635476141 | Cape Town, South Africa | Posted on: 11 August 2022

Guest Experience Liaison LEVEL: Senior Travel Designer REPORTS TO: Guest Experience Manager LOCATION: Johannesburg, Cape Town or Nairobi Primary Purpose Proudly born and bred in Botswana over 39 years ago, the company remains dedicated to pioneering authentic and sustainable ecotourism in Africa, whilst making a positive impact on conservation, and driving community empowerment.   The ideal candidate will need to be well versed in Guest Relations with excellent communication skills as well as a high aptitude for customer interaction and to understand and pre-empt the overall needs and wants for a guest’s stay. Ability to work well under pressure in a fast-paced environment and be a great team player who thrives in making a guest journey from ordinary to extraordinary.   Brief description of the position: Create seamless service delivery through regular correspondence with guests during their stay. Delighting them with high attention while focusing on the intricacies of the guest's journey. Maintain effective communication with all journey stakeholders to ensure a smooth & friendly service delivery whilst ensuring all requirements are communicated effectively and efficiently. Deal promptly, efficiently, and pleasantly with any queries and resolve guest queries. Operating according to and in compliance with – company standards of operations, company policies and procedures, and company code of conduct. Offer highly personalised guest touch-points which generate significant real and perceived value through strong relationships with trade partners. Have extensive knowledge of all regions we package, attending all training sessions and site inspections where necessary. Analyze guest feedback and provide solutions to ensure continuous improvement towards guest satisfaction and thus positively impacting future travel.   Candidate profile Qualification: Matric certificate – with maths (minimum standard grade or above) Tertiary certificate in Travel & Tourism/hospitality. Experience: Min 5 years’ experience at a Senior level in Reservations. Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry. Computer Literate (Microsoft Office, email, Internet) Proven English literacy. Working knowledge of TourPlan and WISH or similar booking/operating system. General destination knowledge on Southern & East Africa. Personal and work travel experience in Southern and East Africa. Problem solver and good with guest interaction Excellent attention to detail.   Skills Excellent communication skills both written and oral, in English. Foreign language skills advantageous Ability to multitask and ensure good time-management Extremely proactive with an outgoing, charismatic, and approachable character.   Personal Abilities Creative, organized, and excellent communication skills. Ability to work under pressure without compromising accuracy. Ability to pace oneself and prioritise demands. Team worker and ability to interface with various departments. Good, follow-up skills. A consistent approach to quality of output, service, and result orientated. Good administrator and professional in all dealings. Dedicated to customer satisfaction and want to “go the extra mile”. Self-starter with high energy levels.   Interests A passion for wildlife and a commitment to sustainability and conservation and can relate personally to “Our journeys change lives”   Should you wish to apply for this role, please email your latest CV and motivation to: colin@abcworldwide.com  
Salary: Negotiable

Financial Planning Analyst Reference No: 2951035242 | Cape Town, South Africa | Posted on: 10 August 2022

Role Overview An exciting opportunity exists for a candidate to join our Finance team to drive our company’s financial analysis and forecasting agenda.   The Financial Planning Analyst position will partner and provide financial support to the rest of the business focusing on forecasting and variance analysis, along with the ad hoc financial reporting and analysis working with the BI team. Forecasting and reporting are reviewed with senior leadership to provide guidance on opportunities, and risks, and to support key business decisions.   The role requires a strong understanding of financial principles and accounting systems. The candidate will be required to be detail-orientated and naturally analytical, excelling at showcasing logical thinking when compiling, analyzing, and presenting financial data and analysis.   Responsibilities End-to-end ownership of forecast/budgeting performance, and variance analysis providing qualitative and quantitative analysis and insights to guide the business on strategic decisions Forward planning – All financial and key performance indicator results associated with forecasts, budgets, and longer-term outlooks, including analysis and presentations Reviewing performance – Preparation of monthly/quarterly management reports and analysis to understand financial and key performance indicator trends compared to targets and challenge the status quo. Provide commentary to senior management Maintain monthly KPIs for and provide timely advice on finance/business-related decisions Assisting in developing and managing cost-effective business processes and policies including interpreting information to evaluate the efficiency of financial procedures/operations Keeping informed of regulatory requirements and best practices in business planning and management accounting Ensuring that financial management policies and procedures adhere to internal and external standards Engage with business HOD’s in the various strategic projects being undertaken in their respective areas to ensure projects are delivered as per planned timelines Develop, maintain, and distribute financial models as required Assist/prepare ad-hoc consolidated financial information and/or reports requested by executive management   Person Profile The successful candidate will be required to have the following skills and experience: CA/CIMA/ACCA/ACA qualified (or equivalent), 3+ years’ experience in a similar role Proven track record of developing and implementing budget/forecasting models, including cash flow management Advanced financial modeling skills Good knowledge of accounting principles Expert in Microsoft Office applications, especially Excel with some experience in PowerPoint PowerBI experience will be beneficial to the role Exceptional analytical and problem-solving skills   Requirements Ability to challenge existing processes and ways of working Excellent verbal and written communication skills – ability to explain complex financial information Strong interpersonal skills Strong analytical skills with the ability to synergistically integrate the details into a big picture view Must be proactive with the ability to multi-task and work under tight deadlines Flexible and innovative hungry, embracing change positively Right attitude and passion for the role: exhibit enthusiasm and can-do attitude about work and deliverables Passionate about Positive Impact, conservation, and sustainability   Should you wish to apply, please email your latest CV, qualifications and motivation to miriam@abcworldwide.com
Salary: Negotiable

East Africa Sales Specialist Reference No: 3839446933 | Cape Town, South Africa | Posted on: 10 August 2022

Position Overview This position is responsible for sales and quest service within the Company’s Retail Sales Team. As the main point of contact at the company for prospective quests, you will handle all communications from the initial inquiry, advising, and consulting to find the best itinerary for the quest’s needs, through the sales process as well as pre-travel, during-travel, and post-travel services. Working closely with the Sales Ops consultants who handle availability, confirmations, and other processing tasks, as well as the Guest Service team who offer concierge service pre-trip and support with any quest problems in-trip. This is a demanding role with high expectations on service, turnaround times, quality of consultation, and communications both with guests and internally with colleagues.   Skills and Experience Required: Experience in, and knowledge of east Africa safari – at least 5 years of experience Experience in a retail sales role for an African inbound operator – at least 10 years of experience Skilled in designing detailed and individual quotes for itinerary requests Excellent sales and customer service skills and the ability to close a sale and upsell Excellent communication skills (written & telephone), a service delivery mindset, and a strong customer service focus Target-orientated, and experience in delivering results in a performance-orientated and fast-paced sales environment Strong administration and organizational skills and great attention to detail with desire for continuous improvement Excellent time management skills with the ability to multi-task and prioritize tasks Proactive mindset and can-do attitude Experience in handling difficult situations (e.g., Complaints, last-minute requests, changes whilst traveling) Experience in and willingness to handle issues outside of office hours when required Self-Starter & the ability to work independently as well as within a broader team setup Energetic and eager to learn Strong sales & customer service skills (written & telephone) Knowledge of Business Sales Systems e.g., HubSpot   Responsibilities and duties Handling of Safari requests on behalf of the company received from repeat or recommended guests, vis the Company website and social media channels, corporate & charitable partners Inspire potential clients with knowledge of East African properties and destinations by proactively engaging with clients, advising on itinerary routing, logistics, and suitably of options Compile attractive tailor-made itineraries to match client expectations and budgets Ensuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary at the quote, confirmation, and pre-travel stages Following sales procedures as set out in the operating manuals Follow up with clients after a safari for feedback and encourage referrals Working alongside the Sales Ops consultant throughout the sales and confirmation process Collaborative approach with Guest Services team to provide best-in-class guest service Strive to meet and exceed personal and team KPIs to meet company growth goals, including sharing best practices and ideas with the team on a proactive basis Report any errors or issues to your line manager immediately on discovery Provide proactive support to colleagues in peak or leave times Contribute ideas, testing, and feedback to aid the continual improvement of systems including reservations system, guest itineraries, and others as required Attending all training that is offered and proactive growing your knowledge of the company by researching our products (as well as that of 3rd party suppliers) and the countries in which we operate, to continuously strengthen your knowledge of these destinations Taking a proactive and adaptable approach to learning in terms of sales skills, systems, processes, and product knowledge   Required work practices Across all interactions, promote the image of the sales team as a best externally with our clients and internally with key stakeholders As a key point of contact and the face of the company, upholding and contributing to the reputation of the company as a leading safari operator The company values are values that play an important role in how we define ourselves and set ourselves apart. We place a high value on living these values in everyday work practices. These values are genuine, honesty, quality, commitment, and care When staff events happen within working hours it will be compulsory to attend   Conditions and hours of work You will be required to work in the Cape Town office from Monday-Friday. You are required to work 9 hours per day including an hour lunch break. The working hours are 08h00 to 17h00 with some flexibility You will be required to be available after hours and on weekends (i.e., on standby occasionally) as and when needed. This includes checking online booking platforms for possible las-minute arrivals/bookings (on a rotational basis within the team) You will be required to work alternative South African public holidays, for which you may be compensated with time off in lieu Overtime may be required during peak periods, for which you may be compensated with time off in lieu We operate a 24/7 emergency phone that rotates between consultants for which you take full responsibility according to a roster for 1 week at a time. Overtime may be required during peak periods You will be required to travel for work from time to time   Should you wish to apply, please email your latest CV, qualifications and motivation to miriam@abcworldwide.com  
Salary: Negotiable

Travel Consultant (Latin American market) Reference No: 2517036264 | Cape Town, South Africa | Posted on: 10 August 2022

POSITION AVAILABLE IN WESTLAKE, CAPE TOWN OR RIVONIA, JOHANNESBURG KEY OUTPUTS Creative planning and designing of itineraries Managing the reservations process for bookings in a manner which ensures guest budget is achieved Handling of bookings from quote to finalising, invoicing and travel documents Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues Emergency duty will be on a rotational basis as per the Retail Emergency BOP Working hours early and late shift on a weekly rotational basis Calm and professional manner of servicing agents and guests Proactive selling of our products and services ensuring the best possible safari for the guests An independent, curious and “can do it” nature Upholding the values of the company ... Care of the people, Care of land and Care of the wildlife   KNOWLEDGE REQUIRED A passion for delivering service excellence An in-depth knowledge of Tourplan advantageous Previous experience working with the Latin American Market (clients) Spanish/Portuguese advantageous A good knowledge of South Africa, Southern and East Africa advantageous A willingness and aptitude to learn   SKILLS REQUIRED Good understanding of terms and conditions, product knowledge, third party and the company Product destinations Understanding of travel industry channels Excellent computer skills  Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses Understanding and knowledge of the different markets in which the company operates in Relevant understanding of Business to create and formulate a strategy and make commercial decisions Sales process and methodologies Problem-solving skills Experiential Creativity (Crafting Experiences) Guest/Client Delight   PERSONAL CHARACTERISTICS Good interpersonal skills Sense of urgency Passionate about guest delight Diligence and self-motivation to meet deadlines and keep on top of your job Willingness/ability to share information and teach and inspire others   Personal growth Excellent communication skills (E.g. verbal, written, reporting and body language) Time management Teamwork and interpersonal skills Conflict management and resolution Attention to detail Administration and organization skills Paperless filing Speed Reading and Typing   PREVIOUS WORK EXPERIENCE REQUIRED Minimum of 5 years previous inbound tour consulting experience required
Salary: R28000 to R38000

East Africa Specialist Travel Consultant Reference No: 31673547 | Cape Town, South Africa | Posted on: 10 August 2022

POSITION AVAILABLE IN WESTLAKE, CAPE TOWN OR RIVONIA, JOHANNESBURG   KEY OUTPUTS Creative planning and designing of itineraries Managing the reservations process for bookings in a manner which ensures guest budget is achieved Handling of bookings from quote to finalising, invoicing and travel documents Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues Emergency duty will be on a rotational basis as per the Retail Emergency BOP Working hours early and late shift on a weekly rotational basis Calm and professional manner of servicing agents and guests Proactive selling of our products and services ensuring the best possible safari for the guests An independent, curious and “can do it” nature Upholding the values of the company ... Care of the people, Care of land and Care of the wildlife   KNOWLEDGE REQUIRED A passion for delivering service excellence An in-depth knowledge of Tourplan advantageous Extensive experience in East Africa Travel and Tour bookings A good knowledge of South Africa and Southern advantageous A willingness and aptitude to learn   SKILLS REQUIRED Good understanding of terms and conditions, product knowledge, third party and the company Product destinations Understanding of travel industry channels Excellent computer skills  Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses Understanding and knowledge of the different markets in which the company operates in Relevant understanding of Business to create and formulate a strategy and make commercial decisions Sales process and methodologies Problem-solving skills Experiential Creativity (Crafting Experiences) Guest/Client Delight   PERSONAL CHARACTERISTICS Good interpersonal skills Sense of urgency Passionate about guest delight Diligence and self-motivation to meet deadlines and keep on top of your job Willingness/ability to share information and teach and inspire others   Personal growth Excellent communication skills (E.g. verbal, written, reporting and body language) Time management Teamwork and interpersonal skills Conflict management and resolution Attention to detail Administration and organization skills Paperless filing Speed Reading and Typing   PREVIOUS WORK EXPERIENCE REQUIRED Minimum of 5 years previous inbound tour consulting experience required
Salary: R28000 to R38000

Guest Experience Liaison (Latin Market) - Travel Tourism Industry Reference No: 956242132 | Cape Town, South Africa | Posted on: 10 August 2022

The ideal candidate will need to be well versed in Guest Relations with excellent communication skills as well as a high aptitude for customer interaction and to understand and pre-empt the overall needs and wants for a guest’s stay. Ability to work well under pressure in a fast-paced environment and be a great team player who thrives in making a guest journey from ordinary to extraordinary.   Brief description of the position:\ Create seamless service delivery through regular correspondence with guests during their stay.?Delighting them with high attention while focusing on the intricacies of the guest's journey. Maintain effective communication with all journey stakeholders to ensure a smooth & friendly service delivery whilst ensuring all requirements are communicated effectively and efficiently. Deal promptly, efficiently, and pleasantly with any queries and resolve guest queries. Operating according to and in compliance with – company standards of operations, company policies and procedures, and company code of conduct. Offer highly personalised guest touch-points which generate significant real and perceived value through strong relationships with trade partners. Have extensive knowledge of all regions we package, attending all training sessions and site inspections where necessary. Analyze guest feedback and provide solutions to ensure continuous improvement towards guest satisfaction and thus positively impacting future travel.   Candidate profile? Qualification: Matric certificate –?with maths?(minimum standard grade or above)?? Tertiary certificate in Travel & Tourism/hospitality.?? ? Experience: Min 5 years’ experience at a?Senior?level in Reservations.?? Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.? Computer Literate (Microsoft Office, email, Internet)? Proven English literacy.?? Working knowledge of?TourPlan?and WISH or similar booking/operating system.? General destination knowledge on Southern & East Africa.?? Personal and work travel experience in Southern and East Africa.?? Problem solver and good with guest interaction?? Excellent attention to detail.?? ? Skills:?? Excellent communication skills both written and oral, in English.?? Foreign language skills advantageous?? Ability to multitask and ensure good time-management? Extremely proactive with an outgoing, charismatic, and approachable character. ? Personal Abilities:???? Creative, organized, and excellent communication skills. Ability to work under pressure without compromising accuracy. Ability to pace oneself and prioritise demands. Team worker and ability to interface with various departments. Good, follow-up skills. A consistent approach to quality of output, service, and result orientated. Good administrator and professional in all dealings. Dedicated to customer satisfaction and want to “go the extra mile”. Self-starter with high energy levels.?   Interests:?? A passion for wildlife and a commitment to sustainability and conservation and can relate personally to “Our journeys change lives”?
Salary: R18000 to R21000

Financial Planning Analyst - Tourism Industry Reference No: 1620919733 | Cape Town, South Africa | Posted on: 10 August 2022

An exciting opportunity exists for a candidate to join our Finance team to drive our company’s financial analysis and forecasting agenda.   The Financial Planning Analyst position will partner and provide financial support to the rest of the business focusing on forecasting and variance analysis, along with the ad hoc financial reporting and analysis working with the BI team. Forecasting and reporting are reviewed with senior leadership to provide guidance on opportunities, and risks, and to support key business decisions.   The role requires a strong understanding of financial principles and accounting systems. The candidate will be required to be detail-orientated and naturally analytical, excelling at showcasing logical thinking when compiling, analyzing, and presenting financial data and analysis.   Responsibilities: End-to-end ownership of forecast/budgeting performance, and variance analysis providing qualitative and quantitative analysis and insights to guide the business on strategic decisions Forward planning – All financial and key performance indicator results associated with forecasts, budgets, and longer-term outlooks, including analysis and presentations Reviewing performance – Preparation of monthly/quarterly management reports and analysis to understand financial and key performance indicator trends compared to targets and challenge the status quo. Provide commentary to senior management Maintain monthly KPIs for and provide timely advice on finance/business-related decisions Assisting in developing and managing cost-effective business processes and policies including interpreting information to evaluate the efficiency of financial procedures/operations Keeping informed of regulatory requirements and best practices in business planning and management accounting Ensuring that financial management policies and procedures adhere to internal and external standards Engage with business HOD’s in the various strategic projects being undertaken in their respective areas to ensure projects are delivered as per planned timelines Develop, maintain, and distribute financial models as required Assist/prepare ad-hoc consolidated financial information and/or reports requested by executive management   Person Profile: The successful candidate will be required to have the following skills and experience: CA/CIMA/ACCA/ACA qualified (or equivalent), 3+ years’ experience in a similar role Proven track record of developing and implementing budget/forecasting models, including cash flow management Advanced financial modeling skills Good knowledge of accounting principles Expert in Microsoft Office applications, especially Excel with some experience in PowerPoint PowerBI experience will be beneficial to the role Exceptional analytical and problem-solving skills   Requirements: Ability to challenge existing processes and ways of working Excellent verbal and written communication skills – ability to explain complex financial information Strong interpersonal skills Strong analytical skills with the ability to synergistically integrate the details into a big picture view Must be proactive with the ability to multi-task and work under tight deadlines Flexible and innovative hungry, embracing change positively Right attitude and passion for the role: exhibit enthusiasm and can-do attitude about work and deliverables Passionate about Positive Impact, conservation, and sustainability
Salary: Negotiable