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Senior Travel Consultant - Travel/Tourism Reference No: 2171993616 | Cape Town, South Africa | Posted on: 04 August 2022

Key Responsibilities:   Act as the first (and best!) point of contact for international clientele interested in booking tailor-made holidays and safaris on the continent Wow existing and potential clients with first-hand knowledge of African properties and destinations Prepare attractive quotations and itineraries that complement individual client expectations and budgets Effectively action the travel booking process at all levels (including booking hotel rooms, car rentals, lodges etc. as per customer confirmation) Collect client payments - ka-ching! - And approve supplier invoices for payment Provide customer support before, during and after travel - ensuring that current customers remain satisfied Meet and exceed monthly and quarterly sales targets set by the company's Sales Managers   Requirements:   Excellent communication skills Must have experience in African travel experts who fit the following profile: 3+ years of experience in a sales role for an African inbound tour operator In-depth knowledge of Southern African safari/luxury holiday destinations, including South Africa and surrounding destinations in Botswana, Mozambique, Zimbabwe, etc Experience selling other regions of Africa and Madagascar would be a plus!  
Salary: R25000 to R35000

Marketing Coordinator (Hospitality) Reference No: 3357344817 | Cape Town, South Africa | Posted on: 04 August 2022

With a stunning selection of brands in the form of hotels, vibrant bars, spas and boutiques, our client is one of the trendiest hospitality groups in Cape Town, South Africa. They are looking for a Marketing Coordinator to join their creative team.   DUTIES WILL INCLUDE Menu updates: co-ordinating all suppliers up to delivery Events & Activations: Assist with conceptualisation of Events & Activations Execute the marketing campaign around any event or campaign and set up a tracking system for all marketing initiatives Requesting quotes from external suppliers and submitting for approval Follow-up on deadlines with suppliers Oversee the reviews to ensure that all is responded to timeously Market research and evaluating market trends Website Updates (outsourced): Copy / content updates, Menu updates & promotions   REQUIREMENTS Marketing background in a similar environment Able to multi-task Good communication skills Very computer literate – comfortable with technology Energetic and willing to go the extra mile
Salary: Negotiable

German Travel Operations & Sales Assistance Reference No: 903951477 | Cape Town, South Africa | Posted on: 04 August 2022

Our international Travel client is looking for a “Jack of all trades” within the Travel consultancy position. The successful individual will be tasked with assisting in operational duties and communication with clients on travel information.   Job description:   Understanding and operating company quoting systems and other travel-related programs Have good product knowledge and sound geographical knowledge of Southern and East Africa Time management: ability to prioritize, plan and meet deadlines Effective communication – internally as well as externally Be professional and offer high service levels at all times Ability to handle pressure and volume – multitasking Emergency phone duty Do various quotations for agents Obtain and where possible negotiate rates Ensure these rates are sent to be loaded in the operating system Use preferred suppliers Ensure get to visit the preferred suppliers and get to know the products Put in place and manage provisional bookings Run all aspects of tours within budget Produce guide manuals and ensure a smooth operation of the tour Ensure agent’s information and tour information correspond Assist with the handling of complaints by gathering feedback from suppliers, guides, etc. Assist with management and training of junior consultants Be on constant look out for new venues and activities – advise team & rest of office Take responsibility for all aspects of tours being run Doing necessary admin in order for the Accounts department to do their part on your tours Meet given targets Any other reasonable work-related assignments being given to you by you direct, or another manager Create invoices for agents and keep track of payment of the tour Proofreading marketing materials sent by the agent for promotion of the tour Double check guides booked for the tour Request sales updates on groups from agents, get the final booking numbers and ensure we have all information to run the tour
Salary: Negotiable

Business Development Consultant (Insurance Sales) Reference No: 3149469898 | Cape Town, South Africa | Posted on: 04 August 2022

Role Purpose Our client has Business Development Consultant (BDC) opportunities for sales hunters in our Personal Lines environment. BDCs are committed, driven, results oriented sales driven advisers who are able to work on their own, as well as in a team environment writing business in accordance with targets laid down by the company. They will be expected to source leads and achieve sales targets primarily on motor and household domestic insurance.   Responsibilities and work outputs for Business Development Consultants (Personal Lines) Source sufficient lead generating opportunities to ensure a minimum of 10 client quotes per week and 40 per month Minimum requirement of 11 written policies per month Maintain and update your Lead Generation Matrix on a weekly basis Manage the lead generation process which includes group presentations, one on one consultations, ensuring regular communication with staff, participation in corporate events, advertising and general relationship building Keep up to date and fully informed on product comparisons with opposition products Stay abreast of the company’s product changes and enhancements Sign up a minimum of 5 active lead referral agents Generate interest for and introduce other company specialists to prospects where appropriate Meet all KPl's as laid down by the company for BDCs Complete weekly reports that reflect leads, quotes and sales as well as the source of the leads, average premium, total premium and any other pertinent information which may be required from time to time Be compliant in all activities in accordance with regulations and standards of all Insurance regulations and professional guidelines and ethics Maintain appropriate skills and knowledge in order to provide specialist, professional advice in all relevant business areas Meet the Fit and proper requirements as set out in the FAIS codes of conduct at all times Meet continuing professional development objectives as required by the industry Maintain the required dress code and professional appearance   Qualifications Matric / Grade 12 FAIS Credits (min 30 credits in short term insurance if date of first appointment is before 2010); or if date of first appointment is on or after 01/01/2010, a full recognised qualification as per the FSCA qualification list [not applicable for applicants with no STI sales experience] FAIS Regulatory examination for Representatives (RE5) [not applicable for applicants with no STI sales experience] If you are registered for one Class of Business (Personal or Commercial) you are required to have 12 CPD (continuous professional development) points. If you registered for two Classes of Business (Personal plus Commercial), you required to have 18 CPD points [not applicable for applicants with no STI sales experience]   Experience 2 – 3 years' experience selling short term insurance either as a broker agent or tied agent, alternatively must have solid sales experience Proven external/direct sales track record in a target driven environment A minimum of 2 years’ experience sourcing own new business leads in a client-facing environment [managing lead generation process] Candidate must have his own transport (CAR) and license Must be prepared and willing to travel to client sites for meeting   Competencies Required Sales Skills Client focused / client centric Interacting with People Seizing Opportunities Developing Strategies Convincing People Cross selling Risk awareness Articulating Information Exploring Possibilities Making Decisions Providing Insights Meeting Timescales Pursuing Goals Technical Retail Acumen Prospecting skills Cold calling skills   Renumeration and Benefits Renumeration on offer is a fixed basic salary (no sliding scale & no retainer), plus commission, including eligibility to earn annual incentives. There is also the potential to earn annuity income on successful retention of business sold over time.   Additional Requirements Able to work on their own writing business in accordance with targets The applicant must have experience working with client in the middle and upper market MUST HAVE previous experience SOURCING OWN NEW BUSINESS LEADS, as they will be required to generate 100% of their own new business (prospecting) Face-to-Face HUNTER SALES EXPERIENCE not call centre sales Very strong communicator   Should you wish to apply for this position, please email your latest CV and motivation to michelle@abcworldwide.com
Salary: Negotiable

German-speaking Sales Executive | Account Manager Reference No: 808273071 | Cape Town, South Africa | Posted on: 04 August 2022

Job Description In the Digital Sales Executive position, your core goal will be to identify and qualify high potential client opportunities to partner with Dahab Consulting. The Digital Sales Executive will be responsible for pipeline management, lead generation, and driving revenue through client calls and meetings.   Our fast-pace team has an infectious drive to exceed company goals. The ideal candidate for this position is an independent, self-motivated, positive attitude, proven sales professional who can confidently represent our brand.   Responsibilities:   Prospecting, lead-generation and development of new accounts Secure meetings with high-level decision makers and influencers Engaging in a consultative mode to understand and capitalize on clients’ needs Work closely with Management Team Build a strategic plan for your client that focuses on customer understanding, relationship building and driving revenue Collaborate with internal teams to create effective marketing solutions and drive results for clients Travel when necessary to meet clients in person at industry conferences and client meetings throughout South Africa   Qualifications A successful candidate must possess a bachelor’s degree in advertising, marketing, business or a similar field and at least 3 years of experience in sales management.   Requirements: 3-5 years of agency experience (managerial experience advantageous). Good leadership and people skills. Excellent time management. Great networking abilities. Ability to work on different projects simultaneously. Bonus - if you have digital marketing skills, such as SEO, Development, Adobe, etc
Salary: R18000 to R25000

German Customer Support Advisor - (E-Commerce) Reference No: 2429569953 | Cape Town, South Africa | Posted on: 04 August 2022

Our International client is seeking bright, articulate, detail-oriented applicants with a desire to contribute to a world class customer service organisation and join their German retail team in a position as a Customer Service Associate.Your mission will be to deliver timely, accurate and professional customer service to all company customers. This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. Associates will communicate with customers via telephone or email. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, including communicating effective solutions in a fun and fast paced environment.Responsibilities: ?Attend to all customer queries relating to online orders or the ordering process via email and phoneProvide account support to customersAct as an advocate for our customers, reporting and acting on observed areas for improvementProvide prompt, efficient, detailed, customer-oriented service to all customersActively seek solutions to customer needs and identify trends to appropriate personnel, including possible solutions or suggestionsEnsure internal reference pages are updatedWhat do we offer:Competitive SalariesMedical Aid Contribution (including Spouse and up to 3 children)Career Growth Opportunities (locally and globally) within an exciting and fast-growing global companyWork VisaQuarterly performance bonusesPart time options available (no less than 20 hours)   Qualifications Basic QualificationsExcellent verbal and written skills in GermanOr Good command of spoken German, basic written skillsExcellent command of English Language (verbal and written)Matric or equivalent qualification (Grade 12/Standard 10)Solid typing, phone, and computer navigation skillsAbility to efficiently navigate the internetAbility to thrive in a fast-paced work environment while maintaining high quality outputsAbility to work as an effective team memberStrong interpersonal skillsFlexibility in terms of work schedule (Shifts will possibly start and end outside of business hours)Positive attitude and a passion for providing excellent customer serviceEffective communication and written skills Preferred QualificationsExcellent command of English Language (verbal and written)Matric/Abitur or equivalent qualification (Grade 12/Standard 10)Solid typing, phone, and computer navigation skillsAbility to efficiently navigate the internetAbility to thrive in a fast-paced work environment while maintaining high quality outputsAbility to work as an effective team memberStrong interpersonal skillsFlexibility in terms of work schedule (Shifts will possibly start and end outside of business hours)Positive attitude and a passion for providing excellent customer serviceEffective communication and written skills
Salary: Negotiable

Physical Education Teacher: Grade 8 – 12 Reference No: 3844709142 | Cape Town, South Africa | Posted on: 03 August 2022

We are looking for a passionate sports teacher who: has a relevant teaching degree (BEd.; BA + PGCE, Master) is able to teach Physical Education Grade 8 – 12 and has min. 5 years of teaching experience in teaching the subject Sport is SACE registered the ideal candidate teaches a relevant second subject (Afrikaans, English, Geography, Biology, LO) must be willing to teach grade 5 – 7 learners IEB experience is compulsory experience in co-ordinating the sports programme with the Head of Sports experience in organising sport events and fixtures proven team player abilities (Head of Sport, Extra Mural Coordinator, Sports teachers) has a passion for teaching, learners all age is innovative and sees Physical Education as an important subject of the curricula has very good references has experience with modern technology Candidate has to be South African citizen and/or permanent residence holder   Should you be interested in this opportunity, please forward your updated CV, motivational letter and qualification certificates (including transcripts) to diane@abcworldwide.com  
Salary: Negotiable

Business Development Consultant Reference No: 2129265659 | Cape Town, South Africa | Posted on: 03 August 2022

Role PurposeBusiness Development Consultants  will be expected to source leads and achieve sales targets primarily on motor and household domestic insurance. LocationThe Business Development Consultant (Personal lines) role is currently available at our offices in Sandton, Pretoria - Centurion, Nelspruit, Port Elizabeth, East London, George, Durban and Cape Town. Responsibilities and work outputs for Business Development Consultants (Personal lines):• Source sufficient lead generating opportunities to ensure a minimum of 10 client quotes per week and 40 per month• Minimum requirement of 11 written policies per month• Maintain and update your Lead Generation Matrix on a weekly basis• Manage the lead generation process which includes group presentations, one on one consultations, ensuring regular communication with staff, participation in corporate events, advertising and general relationship building• Keep up to date and fully informed on product comparisons with opposition products• Stay abreast of Momentum Insure product changes and enhancements• Sign up a minimum of 5 active lead referral agents• Generate interest for and introduce other Momentum Insure specialists to prospects where appropriate• Meet all KPl's as laid down by Momentum Insure for BDCs• Complete weekly reports that reflect leads, quotes and sales as well as the source of the leads, average premium, total premium and any other pertinent information which may be required from time to time• Be compliant in all activities in accordance with regulations and standards of all Insurance regulations and professional guidelines and ethics• Maintain appropriate skills and knowledge in order to provide specialist, professional advice in all relevant business areas• Meet the Fit and proper requirements as set out in the FAIS codes of conduct at all times• Meet continuing professional development objectives as required by the industry• Maintain the required dress code and professional appearance Qualifications• Matric/Grade 12• FAIS Credits (min 30 credits in short term insurance if date of first appointment is before 2010); or if date of first appointment is on or after 01/01/2010, a full recognised qualification as per the FSCA qualification list [not applicable for applicants with no STI sales experience]• FAIS Regulatory examination for Representatives (RE5) [not applicable for applicants with no STI sales experience]• If you are registered for one Class of Business (Personal or Commercial) you are required to have 12 CPD (continuous professional development) points. If you registered for two Classes of Business (Personal plus Commercial), you required to have 18 CPD points [not applicable for applicants with no STI sales experience] Experience • 2 - 3 years' experience selling short term insurance either as a broker agent or tied agent, alternatively must have solid sales experience.• Proven external/direct sales track record in a target driven environment• A minimum of 2 years’ experience sourcing own new business leads in a client-facing environment [managing lead generation process]• Candidate must have his own transport (CAR) and licenseMust be prepared and willing to travel to client sites for meeting
Salary: Negotiable

German Foreign Language Teacher (DaF): Grade 5 – 9 Reference No: 3840274511 | Cape Town, South Africa | Posted on: 03 August 2022

We are looking for a passionate sports teacher who: has a relevant teaching degree (BEd.; BA + PGCE, Master) has min. 4 years of teaching experience in the subjects DaF IEB experience is compulsory ideally teaches a relevant second subject (LO, History, English, Afrikaans) has a passion for teaching and learners in the relevant age group (secondary primary and middle school) has very good references is able to promote a high standard of teaching and learning has experience with modern technology (Teams, Smartboard, Outlook, iPads ...) has to be South African citizen and/or permanent residence holder Candidate has to be South African citizen and/or permanent residence holder   Should you be interested in this opportunity, please forward your updated CV, motivational letter and qualification certificates (including transcripts) to diane@abcworldwide.com  
Salary: Negotiable

Afrikaans Teacher: Grade 8 - 12 Reference No: 663241713 | Cape Town, South Africa | Posted on: 02 August 2022

We are looking for a passionate language teacher who:   has a relevant teaching degree (BEd.; BA + PGCE, Master) has minimum of 3 years of teaching experience in the subject of Afrikaans being interested in lower grades (6-7) is advantageous is SACE registered IEB experience is a must teaches a relevant second subject (LO, History, English or Science) has a passion for teaching and very good references able to promote a high standard of teaching and learning has experience with modern technology (Teams, Smartboard, Outlook, iPads, etc.) Applicant has to be a South African citizen and/or permanent residence holder   Should you be interested in this opportunity, please forward your updated CV, motivational letter and qualification certificates (including transcripts) to diane@abcworldwide.com  
Salary: Negotiable

BI Engineer Reference No: 282940641 | Cape Town, South Africa | Posted on: 01 August 2022

We are offering you the opportunity to join our Business Intelligence Team as a BI Developer.  Location Cape Town As the ideal candidate you will take ownership for ensuring the integrity of all information within the data warehouse as well as the accuracy of the processes used to populate the warehouse on a daily basis. You will be responsible for developing and maintaining existing ETL as well as provide operational BI support to the business.   As a BI Developer, your responsibilities will include, but will not be limited to: Designing, developing, testing, maintaining and documenting ETL procedures Developing SQL scripts for ad-hoc requests and reports Assisting in data management and data integrity initiatives Understanding system workflows and documenting key data flows Aligning Key Performance Indicators, reporting and analytics Addressing reporting issues at root cause level Refine and automate regular processes / scheduled jobs, track issues, and document changes Continuously assess and document data quality Manage new permissions requested and report on database access for users and application logins Translating business needs into technical specifications Improving existing BI tools and procedures Requirements Our ideal BI Developer will possess: BA/Bcom/BsC in either Engineering, Info Systems, Computer Science or related field 2+ years’ experience with MSSQL & MYSQL 1-2 years of experience developing and maintaining ETLs and using Data Integration tools (e.g. Pentaho, Talend), or scripts Experience querying data from a data warehouse and loading data into it Experience obtaining data from diverse sources including APIs, RDBMSs, flat files, google sheets etc. Basic understanding of programming languages (Java or Python) Experience designing relational and non-relational data structures Working experience with more than one database technology Strong analytical and troubleshooting skills, including a proficiency for root cause analysis Experience creating technical documentation A collaborative and creative approach to solving business issues while working with partner teams A self-starter with phenomenal problem solving and diagnostic acumen, and a strong analytical mind-set Acute attention to detail and strong organisational skills in order to prioritise tasks and relay insights to members of the leadership team The ability and eagerness to further develop the required skills through self-learning Strong teamwork skills as well as the ability to work independently from team Knowledge of the following will be advantageous: Multidimensional design & modelling based on Kimball best practices DWH architectures Code versioning Technical Documentation Experience with Linux run levels and file system Experience using Salesforce or NetSuite as a data source is desirable Experience using Google suite Please note that this position is only available to SA citizens & SA permanent residents and preference will be given to previously disadvantaged individuals. Benefits You will gain hands-on experience in the web developing space while directly creating an impact: Join an award-winning team in an industry-leading company in African travel and help us shape the future of our industry; Make an impact - for every 7 people we bring to Africa, we create one permanent job in the tourism industry; Earn an attractive remuneration package including a competitive base salary, 3% pension fund and 20 days of paid vacation per year; Hybrid work model – Enjoy the flexibility of working on-site and remotely part of the week once you've passed your probation; When on-site, carry out your craft in gorgeous offices in the heart of Cape Town - the world's most beautiful city; Optional Health Insurance coverage with Essential Med; Work under visionary leaders who encourage a family culture, open and direct communication and honest feedback; Collaborate with a diverse and talented high-performance team; Explore Africa - To share our glorious continent with the crash, we offer each of our Rhinos exclusive access to the Roaming Rhinos online travel portal. With the keys to the kingdom you'll unlock travel deals for yourself, your family and your friends. You'll get to take advantage of rebates on activities, transport and accommodation, including our own Camissa House and Silvan Safari Lodge!  
Salary: R50000 to R70000

Senior PHP Engineer Reference No: 2542986219 | Cape Town, South Africa | Posted on: 01 August 2022

We are on the lookout for a full-time Senior PHP Engineer to join our development team. Our ideal Senior PHP Engineer will be proficient in Laravel and share our passion for technology and making a difference in South Africa Cape Town. We are seeking a problem-solver with 5+ years of experience as a software developer who has great communication skills and a can-do positive attitude. As a Senior PHP Engineer, you will be involved in the entire product lifecycle including the design, development, deployment and maintenance of new and existing features and responsible for developing and maintaining functional and stable web applications. You'll be our go-to person for all PHP projects and you'll be an integral part of the Technology team. If you are a motivated, ambitious PHP software developer, have a track record of building high performing and secure web applications and are ready for a new challenge in an egoless environment, this role is for you. As a Senior PHP Engineer, your responsibilities will include, but will not be limited to: Write clean, well-designed code following industry best practices Develop and maintain cutting edge web-based PHP applications Refactor, optimise and improve the existing codebase for maintenance and scale Collaborate with Product Management and other stakeholders within Engineering (Frontend, UX, etc.) to maintain a high bar for quality in a fast-paced, iterative environment Troubleshoot, test and maintain web applications and databases to ensure performance and functionality Solve complex performance problems and architectural challenges Perform code/peer reviews for other members in the team Write code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintain and advocate for these standards through code reviews Create and maintain documentation throughout the development process Contribute to all phases of the development lifecycle Advocate for improvements to product quality, security, and performance. Recognise impediments to our efficiency as a team ("technical debt"), and propose and implement solutions Use test-driven development and acceptance tests to ensure feature quality Keep up to date with new trends and best practices in web development Requirements Our ideal Senior PHP Engineer will possess: Previous working experience as a PHP Software Developer for 5+ years Certificate or Bachelor’s degree in Computer Science, Engineering or a similar relevant field (preferred but not essential) Proficient in PHP, HTML5, JavaScript, JQuery Experience with PHP MVC frameworks like Symfony/Laravel Knowledge of object-oriented PHP programming Excellent relational database skills with MySQL Good working knowledge of Git Excellent knowledge and understanding of API development and accompanying processes Experience with building restful JSON web services Experience with cloud infrastructure providers, preferably AWS Excellent verbal and written communication skills Strong analytical, problem-solving skills and willingness to roll up one’s sleeves to get the job done Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organisational problems and propose thorough iterative solutions Experience with performance and optimization problems and a demonstrated ability to both diagnose and apply preventative measures Positive and solution-oriented mindset Experience owning a project from concept to production, including proposal, discussion, and execution Self-motivated and self-managing, with excellent organisational skills. Demonstrated ability to work closely with other parts of the organisation Knowledge of the following will be advantageous: Experience with Symfony/Laravel-based CMS like OctoberCMS Good understanding of Docker & container-orchestration technologies like Docker Swarm or K8s. ECS/EKS orchestration beneficial Experience with the core services of the AWS eco-system, such as IAM, Security Groups, VPC, EC2, RDS, S3, Cloudfront, etc. Experience with Unix/ Linux Based server environments and command line Great understanding of Apache and/or NGINX Salesforce Platform and Salesforce programming languages such as APEX and VisualForce Agile and lean methodologies such as Scrum and Kanban Benefits With us, you would: Join an award-winning team in an industry-leading company in African travel and help us shape the future of our industry; Make an impact - for every 7 people we bring to Africa, we create one permanent job in the tourism industry; Earn an attractive remuneration package including a competitive base salary, 3% pension fund and 20 days of paid vacation per year; Hybrid work model – Enjoy the flexibility of working on-site and remotely part of the week; When on-site (usually 2 days a week), carry out your craft in gorgeous offices in the heart of Cape Town - the world's most beautiful city; Optional Health Insurance coverage with Essential Med; Work under visionary leaders who encourage a family culture, open and direct communication and honest feedback; Collaborate with a diverse and talented high-performance team; Explore Africa - To share our glorious continent with the crash, we offer each of our Rhinos exclusive access to the Roaming Rhinos online travel portal. With the keys to the kingdom you'll unlock travel deals for yourself, your family and your friends. You'll get to take advantage of rebates on activities, transport and accommodation, including our own Camissa House and Silvan Safari Lodge
Salary: R70000 to R90000

Sales Reference No: 1120110085 | Cape Town, South Africa | Posted on: 29 July 2022

Position: Sales Consultant (Insurance) Based in Bellville Please forward your CV to – melanie@abcworldwide.com We are searching for driven, hungry candidates that are completely sales driven in sales environment!!! We require candidates that exceed targets and are top performer!!! Main Responsibilities: Selling short or long-term insurance telephonically Achievement of sales targets and objectives Adherence to Quality and Compliance processes to minimize business risk Build and maintain good client relationships Ensure commitment to the FAIS Fit & Proper qualification requirements Client offers: Monday to Friday Salary – R12 000 plus commission Requirements: Must be a South African citizen Must have Matric Must have 2 years’ experience in sales Must be ITC clear and Criminal clear Must have a clear accent
Salary: R12000

Channel Manager Reference No: 1414897504 | Cape Town, South Africa | Posted on: 28 July 2022

Channel Manager LOCATION: JHB Our client, a fast-growing multi-channel communication platform company, is looking to employ Channel Managers to join their team.   PURPOSE OF THE JOB To increase revenue by assisting channel partners to generate new business. The position focuses on enabling the sales efforts of channel partners in South Africa and abroad through specialist sales support and general enablement services. JOB OBJECTIVES Build and maintain relationships with channel partners Continuously maintain a sound knowledge of the company’s products, commercials, policies, procedures and collateral, in order to enable new business generation via channel partners in accordance with the company’s strategic and profitability goals Develop, deploy and maintain all processes, materials and resources necessary to train and enable channel partner sales teams, including the implementation of an accreditation programme Grow the commercial value of channel partners by working with partners to identify and close suitable leads within partners’ customer bases according to monthly sales growth targets Develop, deploy and maintain all processes, materials and resources necessary to train and enable channel partners to onboard new customers Monitor and manage suitability and performance of channel partners Assist the Partnerships Manager to identify and sign new, suitable channel partners   Level of Tertiary Education Matric / Grade 12 – Essential Degree / Diploma: Sales/ Marketing/ Business Management – Desirable   Job-Related Work Experience Demonstrable experience assisting teams to generate new business Experience working in a technology context Proven track record of relationship management 5 years sales experience in a selling environment 2+ years in management positions Job Knowledge Digital media and marketing Channel management Contract negotiation International business customs Technical platform integrations Trends in technology and communication Knowledge of company policies and procedures In depth product knowledge of the company’s software and services   Job Skills Persuasion and assertiveness Excellent analytical skills Apply leadership concepts in a work context Apply the organisation’s code of conduct in a work environment Conduct a structured meeting Conflict and dispute management skills Develop administrative procedures in a selected organisation Employ a systematic approach to achieving objectives Good prospecting High-level presentation skills Identify responsibilities of a team leader in ensuring that organisational standards are met Manage administration records Managing expenditure against a budget Microsoft: Excel, Outlook, PowerPoint, Word Monitor the level of service to a range of customers Negotiations and closing skills People skills Prioritise time and work for self and team Sales Skills Sense of urgency Solve problems, make decisions and implement solutions   Should you wish to apply for this role, please email your latest CV and motivation to james@abcworldwide.com
Salary: R30000 to R35000

New Business Development Executive Reference No: 4275971783 | Johannesburg, South Africa | Posted on: 28 July 2022

PURPOSE OF THE JOB To increase company revenue through the acquisition of new customers, thus increasing company turnover and profits. The position focuses on direct selling to end-user customers through pro-active prospecting and cold calling. JOB OBJECTIVES To meet and exceed monthly sales targets by sourcing new sales opportunities through prospecting activities, networking and some inbound leads Responsible for the complete sales cycle including Prospecting potential customers Engagement with the customer to understand their needs and requirements Development of professional Proposals Commercial negotiations Closing To meet and exceed activity level targets as per Key Performance Indicator document and execute all required activities to progress prospects into customers Develop a thorough understanding of the products and services that the company offer, and the value propositions associated with these products and services Develop and manage strong relationships at multiple levels within prospects and customers in order to fully understand their needs and requirements Continuously maintain a sound knowledge of the company’s products, commercials, policies and procedures, in order to identify and progress new business opportunities that meet the company’s strategic and profitability goals Ensures that the value of sales pipelines are maintained at a minimum level of 3 times their revenue targets Level of Tertiary Education Matric / Grade 12 University Entrance – Essential Job-Related Work Experience Work experience in software sales or Account Management Preferably in the digital marketing space Job Knowledge Knowledge of company policies and procedures Knowledge of digital marketing and IT software industry In-depth product knowledge of the company’s software and services Job Skills Ability to organize and be self-motivated Analytical and articulate Attention to detail Diploma or certificate Communication skills Meeting skills Customer service experience and skills Effective time management skills General assertiveness Good prospecting Good telephone manner Microsoft: Excel, Outlook, PowerPoint, Word CRM Negotiation skills People skills Planning Presentation Skills Problem solving ability Company Products knowledge Sales Skills Sense of urgency Should you wish to apply for this role, please email your latest CV and motivation to miriam@abcworldwide.com
Salary: Negotiable

Channel Manager Reference No: 2317739095 | Johannesburg, South Africa | Posted on: 28 July 2022

PURPOSE OF THE JOB To increase revenue by assisting channel partners to generate new business. The position focuses on enabling the sales efforts of channel partners in South Africa and abroad through specialist sales support and general enablement services. JOB OBJECTIVES Build and maintain relationships with channel partners Continuously maintain a sound knowledge of the company’s products, commercials, policies, procedures and collateral, in order to enable new business generation via channel partners in accordance with the company’s strategic and profitability goals Develop, deploy and maintain all processes, materials and resources necessary to train and enable channel partner sales teams, including the implementation of an accreditation programme Grow the commercial value of channel partners by working with partners to identify and close suitable leads within partners’ customer bases according to monthly sales growth targets Develop, deploy and maintain all processes, materials and resources necessary to train and enable channel partners to onboard new customers Monitor and manage suitability and performance of channel partners Assist the Partnerships Manager to identify and sign new, suitable channel partners Level of Tertiary Education Matric / Grade 12 – Essential Degree / Diploma: Sales / Marketing / Business Management – Desirable Job-Related Work Experience Demonstrable experience assisting teams to generate new business Experience working in a technology context Proven track record of relationship management 5 years sales experience in a selling environment 2+ years in management positions Job Knowledge Digital media and marketing Channel management Contract negotiation International business customs Technical platform integrations Trends in technology and communication Knowledge of company policies and procedures In depth product knowledge of the company’s software and services   Job Skills Persuasion and assertiveness Excellent analytical skills Apply leadership concepts in a work context Apply the organisation’s code of conduct in a work environment Conduct a structured meeting Conflict and dispute management skills Develop administrative procedures in a selected organisation Employ a systematic approach to achieving objectives Good prospecting High-level presentation skills Identify responsibilities of a team leader in ensuring that organisational standards are met Manage administration records Managing expenditure against a budget Microsoft: Excel, Outlook, PowerPoint, Word Monitor the level of service to a range of customers Negotiations and closing skills People skills Prioritise time and work for self and team Sales Skills Sense of urgency Solve problems, make decisions and implement solutions Should you wish to apply for this role, please email your latest CV and motivation to miriam@abcworldwide.com
Salary: Negotiable

Broker Consultant Reference No: 1694680633 | Umtata Mouth, South Africa | Posted on: 27 July 2022

We currently in search for an excellent Broker Consultant   Working Requirements – Knowledge · Class of Business training in Category 1 life and friendly societies. · Product Specific training in Category 1 life and friendly societies. · Minimum 12 hours of Continuous Professional Development (CPD) per CPD cycle. · Excellent knowledge and understanding of insurance legislation. · Computer Literacy (MS Office package). · Valid driver’s license and own vehicle. · Sound knowledge of long term insurance or employee benefits products. · Knowledge of underwriting processes. · Minimum of five (5) years’ experience in the insurance industry preferable in the group funeral or group risk market. · Broker consulting, trade unions, funeral parlours experience in an insurance company. · Experience in establishing contacts and relationships with decision makers within funeral group business. · Proven Sales track record. Formal Qualification · Matric. · NQF 6 qualification/3-year relevant tertiary qualification will be an advantage. · Regulatory Examinations (RE5) for representatives. · 60 FAIS Credits or alternatively full FAIS recognized relevant qualification (DOFA dependent). Key Responsibilities · Sourcing and securing new business opportunities with corporates, unions, churches, taxi associations, funeral parlours, burial societies and individual clients. · Sourcing new brokers and maintaining relationships. · Training and ongoing product support to brokers. · Review new business pipeline, follow-up and track by sourcing, issuing and converting of quotations. · Ensuring that the agreed new business targets are met. · Developing and maintaining client relationships in all business levels. · Building relationships with internal departments to ensure superior service is offered to clients. · Ensuring that clear information is given to clients before, during and after a sales deal. · Ensure that there is no unreasonable post–sales barriers faced by clients. · Keeping up-to-date with competitor product and service offering and industry developments. · Dealing with queries and providing information on a range of sales and service issues. · Participating in proactive sales and marketing initiatives. · Consistently striving to engage with clients in honest, committed, considerate and receptive manner to drive company values. · Prepare and deliver clear, thoughtful, and concise presentations (via phone, internet & Face-to-face meetings) to various client and potential client audiences with diverse backgrounds to secure new client relationships     Behavioural Competencies Good communication skills. Results orientated. Good decision making and problem-solving skills. Good planning and organisational skills. Have good negotiation skills. Excellent presentation skills. Ability to write reports. Analytical thinker. Reliable, tolerant, and determined. Clear focus on high quality and business profit. Stern honesty and integrity attributes.  
Salary: R360000 to R520000

Broker Consultant Reference No: 534029633 | Cape Town, South Africa | Posted on: 27 July 2022

We currently in search for an excellent Broker Consultant   Working Requirements – Knowledge · Class of Business training in Category 1 life and friendly societies. · Product Specific training in Category 1 life and friendly societies. · Minimum 12 hours of Continuous Professional Development (CPD) per CPD cycle. · Excellent knowledge and understanding of insurance legislation. · Computer Literacy (MS Office package). · Valid driver’s license and own vehicle. · Sound knowledge of long term insurance or employee benefits products. · Knowledge of underwriting processes. · Minimum of five (5) years’ experience in the insurance industry preferable in the group funeral or group risk market. · Broker consulting, trade unions, funeral parlours experience in an insurance company. · Experience in establishing contacts and relationships with decision makers within funeral group business. · Proven Sales track record. Formal Qualification · Matric. · NQF 6 qualification/3-year relevant tertiary qualification will be an advantage. · Regulatory Examinations (RE5) for representatives. · 60 FAIS Credits or alternatively full FAIS recognized relevant qualification (DOFA dependent). Key Responsibilities · Sourcing and securing new business opportunities with corporates, unions, churches, taxi associations, funeral parlours, burial societies and individual clients. · Sourcing new brokers and maintaining relationships. · Training and ongoing product support to brokers. · Review new business pipeline, follow-up and track by sourcing, issuing and converting of quotations. · Ensuring that the agreed new business targets are met. · Developing and maintaining client relationships in all business levels. · Building relationships with internal departments to ensure superior service is offered to clients. · Ensuring that clear information is given to clients before, during and after a sales deal. · Ensure that there is no unreasonable post–sales barriers faced by clients. · Keeping up-to-date with competitor product and service offering and industry developments. · Dealing with queries and providing information on a range of sales and service issues. · Participating in proactive sales and marketing initiatives. · Consistently striving to engage with clients in honest, committed, considerate and receptive manner to drive company values. · Prepare and deliver clear, thoughtful, and concise presentations (via phone, internet & Face-to-face meetings) to various client and potential client audiences with diverse backgrounds to secure new client relationships     Behavioural Competencies Good communication skills. Results orientated. Good decision making and problem-solving skills. Good planning and organisational skills. Have good negotiation skills. Excellent presentation skills. Ability to write reports. Analytical thinker. Reliable, tolerant, and determined. Clear focus on high quality and business profit. Stern honesty and integrity attributes.  
Salary: R360000 to R520000

Broker Consultant Reference No: 1847473719 | Port Elizabeth, South Africa | Posted on: 27 July 2022

We currently in search for an excellent Broker Consultant   Working Requirements – Knowledge · Class of Business training in Category 1 life and friendly societies. · Product Specific training in Category 1 life and friendly societies. · Minimum 12 hours of Continuous Professional Development (CPD) per CPD cycle. · Excellent knowledge and understanding of insurance legislation. · Computer Literacy (MS Office package). · Valid driver’s license and own vehicle. · Sound knowledge of long term insurance or employee benefits products. · Knowledge of underwriting processes. · Minimum of five (5) years’ experience in the insurance industry preferable in the group funeral or group risk market. · Broker consulting, trade unions, funeral parlours experience in an insurance company. · Experience in establishing contacts and relationships with decision makers within funeral group business. · Proven Sales track record. Formal Qualification · Matric. · NQF 6 qualification/3-year relevant tertiary qualification will be an advantage. · Regulatory Examinations (RE5) for representatives. · 60 FAIS Credits or alternatively full FAIS recognized relevant qualification (DOFA dependent). Key Responsibilities · Sourcing and securing new business opportunities with corporates, unions, churches, taxi associations, funeral parlours, burial societies and individual clients. · Sourcing new brokers and maintaining relationships. · Training and ongoing product support to brokers. · Review new business pipeline, follow-up and track by sourcing, issuing and converting of quotations. · Ensuring that the agreed new business targets are met. · Developing and maintaining client relationships in all business levels. · Building relationships with internal departments to ensure superior service is offered to clients. · Ensuring that clear information is given to clients before, during and after a sales deal. · Ensure that there is no unreasonable post–sales barriers faced by clients. · Keeping up-to-date with competitor product and service offering and industry developments. · Dealing with queries and providing information on a range of sales and service issues. · Participating in proactive sales and marketing initiatives. · Consistently striving to engage with clients in honest, committed, considerate and receptive manner to drive company values. · Prepare and deliver clear, thoughtful, and concise presentations (via phone, internet & Face-to-face meetings) to various client and potential client audiences with diverse backgrounds to secure new client relationships     Behavioural Competencies Good communication skills. Results orientated. Good decision making and problem-solving skills. Good planning and organisational skills. Have good negotiation skills. Excellent presentation skills. Ability to write reports. Analytical thinker. Reliable, tolerant, and determined. Clear focus on high quality and business profit. Stern honesty and integrity attributes.  
Salary: R360000 to R520000

Problem Manager – IT Service Desk (German-speaking) Reference No: 3507784219 | Cape Town, South Africa | Posted on: 27 July 2022

Description: A new and exciting opportunity has arisen in Europe’s leading independent provider of IT infrastructure services. We are looking for a Problem Manager within the newly formed Proactive Insights Team within the BP&O Optimisation Department.   The Proactive Insights Team main objective is to issue prevention, automation or to reduce effort for Computacenter and our customers. This is achieved by using ITIL proactive problem methodology, enhanced tooling, and robust processes.   Requirements: As a Proactive Problem Manager, you are required to: Be enthusiastic and drive a proactive, pre-emptive and automation culture, focused on reducing reported Incident volumes as well as system events and improved user experience. Have a good understanding and experience of using ITSM tools to facilitate Problem Management. Be responsible for managing and prioritising your own workload and identifying successful proactive Problem opportunities. Drive root cause analysis for the Problems opportunities identified towards issue removal, automation, and effort reduction, in line with the defined Computacenter Problem Management process using ITIL framework. Produce high level reporting and business updates to both Computacenter and our customers, which Cleary define the value added from the service. Maintain a proactive Problem tracker and ensure all Problem opportunities are documented in the ITSM toolset Build and maintain relationships with key operational teams such as, Reactive Problem management, Delivery Leadership, Service Desk, Remote Desktop Services, Technical teams, Automation team and all functions within Optimisation.   Qualifications/Experience/Sills: Experience of ITIL framework, preferably with prior exposure to Problem Management and Incident Management roles Intermediate skills using Microsoft Word, Excel and Outlook with previous exposure to Teams and SharePoint desirable Working knowledge of Service Now and BMC Remedy ITSM tools Exposure or knowledge of data analytic tools such as Power BI and Nexthink Desire to expand abilities in data analysis and proactive problem solving. Ability to deliver successfully within predefined timescales. A self-starter, who can take the imitative but also able to collaborate within a team. Excellent verbal and written communication with the ability to pitch communications (verbally and written) for different audiences. Effective time management, organisational and workload management skills to ensure delivering work is not effected by the volume of work or conflicting priorities. Ability to present in a professional and business-like manner to internal and external customers Ability to manage confidential information with tact and sensitivity ITIL v3 or V4 Foundation Level is preferable
Salary: R22000 to R25000

D365 CE Functional Consultant Reference No: 4112226101 | Cape Town, South Africa | Posted on: 25 July 2022

We Looking for someone with strong work ethic, that is well organized and able to hit the ground runningon customer projects. The ideal candidate has experience implementing CRM systems and hasexperience with the Dynamics 365 Customer Engagement (CRM) is essential. The D365 CE FunctionalConsultant is the conduit between the client’s business users, stakeholders and technical team; iscomfortable in front of clients and experienced and confident at leading workshops, elicitingrequirements, crafting solutions and articulating CRM concepts. Excellent written and verbal communication skillsTeam-player that is positive, proactive and a motivated self-starterKnowledge and experience with build and release managementStrong analytical and problem-solving skillsExcellent leadership, team building and relationship management skillsExcellent time management skillsRemain flexible on changing workloads   At least 4+ years of experience in enterprise business application development and delivery OR4+ years Commercial experience with Dynamics CRMDynamics 365 Customer Experience is essentialActive and current Microsoft Dynamics 365 CE certifications requiredMinimum of 2 years’ experience in CRM implementation, configuration, system design or relatedbusiness experienceProject implementation and working experience using Microsoft Dynamics 365 CEKnowledge of the Dynamics 365 Product and experience configuring the product including: EntityCreation, Workflows, Business Rules, Business Process Flows etc.Project experience translating client business needs into software capabilitiesExperience or exposure to system integrationAbility to do user acceptance testingAt least 2 years’ experience with business process designAt least 4 years’ experience implementing or using CRM systemsFamiliarity with SQL reports / SQL databaseContribute to the transfer of functional requirements to development and test teamsAbility to educate end-users on Dynamics
Salary: R50000 to R70000

Lodge Manager Reference No: 2696466891 | Kwa-Zulu, South Africa | Posted on: 25 July 2022

Lodge Manager Location: Northern KZN, South Africa OUTPUTS Meet every guest and ensure they know who is looking after them Ensuring all organizational requirements around delivering the best guest experience at the Lodge is planned for and executed on a daily basis Ensure our brand standards are always maintained in all areas that make up the guest experience Represent the company’s brand in appearance and behaviour Create an environment where the company culture is fostered Innovate new ideas and ways to edge the brand and improve Ensure that our culture of rewarding and recognizing of staff is followed through all levels of the lodge Ensure that training & development of staff is coordinated and planned according to your budgets Ensure that controls and systems are in place to ensure the sustainability of the business as well as conserving our resources Ensure the company’s Hospitality DNA is known by all Relieve for the General Manager when on leave Hosting Taking the lead on groups, VIP repeat guests and host all agents and operators KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS) At least 5 years relevant experience in a 5 star operation Managerial experience Company Knowledge Valid unendorsed SA driver’s license essential   SKILLS REQUIRED MS office knowledge is a requirement Communication skills - with guests and fellow staff members Lateral thinking ability Initiative Must be able to cope under pressure to meet guests needs Leadership Organizational abilities Honest, have good integrity, proactive and driven person who has career ambitions Good interpersonal skills Passion for guest delight   This is a permanent live-in position, based at a Lodge in Northern KZN, South Africa   Should you wish to apply for this position, please email your latest CV and motivation to diane@abcworldwide.com
Salary: Negotiable

Travel/Destination Coordinator - Windhoek, Namibia Reference No: 849135169 | Windhoek, South Africa | Posted on: 24 July 2022

Do you enjoy interacting with people from different cultural backgrounds? Would you help others realize their travel dream and experience the best that a destination has to offer? Would you like to join a multicultural and passionate team in an entrepreneurial environment where boundaries in the global travel industry are challenged and new ideas and out-of-the-box thinking are welcomed and encouraged? Overview Our client is currently recruiting a Travel Coordinator | Destination Specialist to join their team. The role of a trip coordinator is to manage and coordinate trips for our international guests while they are travelling with the company, with the aim of bringing alive the magic of travel through a well-organized and seamless trip. Specifically, the responsibilities would include: Working closely with their partners to confirm ground services the moment a booking comes in Reconfirming all services with relevant partners before the start of a trip to ensure everything is booked as per what has been promised to the guest Liaising between their guests and the partners to execute trips and deliver on the experiences promised by their travel consultants Providing prompt, courteous service to guests by applying critical thinking and problem-solving skills to their problems Understanding the guests’ requirements and coordinating with different departments to prepare necessary arrangements pre and post the guests’ travel Briefing guests about their upcoming experience in Africa and Europe Acting as the single point of contact for guests on his or her trip and providing 24hr support throughout the duration of the trip - this would include availability over weekends and holidays in case of emergencies or crisis Issue handling, catering to special requests, planning surprises and special activities, and regular follow-ups with guests by negotiating with partners for freebies or special rates   ? We are looking for a more tailor made Senior consultant. ? Experience working with Southern Africa product. ? TourPlan knowledge preferable not a must. ? Has 4-5 years DMC (Destination Management Company) experience Knowledge on Southern Africa product. ? Experience working with US/UK markets   What do they expect from you? You love interacting with and helping people and have a passion for delighting guests and making their travel dreams come true. You are willing and keen to go the extra mile to support our guests and comfortable with flexible working hours including evenings and weekends if necessary You are an excellent communicator in the English language, both verbal and written. This entails strong listening skills and the ability to convey information in a structured, clear and concise way You are able to work under pressure and handle crisis situations in a calm manner, enabling you to act and communicate clearly and confidently in challenging situations You have a naturally warm and pleasant personality and excellent people skills – you are empathetic and able to put yourself “into the shoes” of our guests, to relate and connect with people with diverse personalities and backgrounds and to build trust You are a quick learner and comfortable with embracing technology and change in general and have outstanding mental agility and are solution orientated. This entails being proactive and able to “think on your feet'' as well as “out of the box” to quickly find solutions in challenging situations You are strongly self-driven and have an intrinsic motivation to be the best you can. You are highly self-organized, and have a high level of attention to detail and an intrinsic desire to keep things organized You have 2+ years of customer service experience, preferably in tourism.
Salary: R19000 to R26000

Travel/Destination Coordinator Reference No: 3578412136 | Cape Town, South Africa | Posted on: 24 July 2022

Do you enjoy interacting with people from different cultural backgrounds? Would you help others realize their travel dream and experience the best that a destination has to offer? Would you like to join a multicultural and passionate team in an entrepreneurial environment where boundaries in the global travel industry are challenged and new ideas and out-of-the-box thinking are welcomed and encouraged? Overview Our client is currently recruiting a Travel Coordinator | Destination Specialist to join their team. The role of a trip coordinator is to manage and coordinate trips for our international guests while they are travelling with the company, with the aim of bringing alive the magic of travel through a well-organized and seamless trip. Specifically, the responsibilities would include: Working closely with their partners to confirm ground services the moment a booking comes in Reconfirming all services with relevant partners before the start of a trip to ensure everything is booked as per what has been promised to the guest Liaising between their guests and the partners to execute trips and deliver on the experiences promised by their travel consultants Providing prompt, courteous service to guests by applying critical thinking and problem-solving skills to their problems Understanding the guests’ requirements and coordinating with different departments to prepare necessary arrangements pre and post the guests’ travel Briefing guests about their upcoming experience in Africa and Europe Acting as the single point of contact for guests on his or her trip and providing 24hr support throughout the duration of the trip - this would include availability over weekends and holidays in case of emergencies or crisis Issue handling, catering to special requests, planning surprises and special activities, and regular follow-ups with guests by negotiating with partners for freebies or special rates   ? We are looking for a more tailor made Senior consultant. ? Experience working with Southern Africa product. ? TourPlan knowledge preferable not a must. ? Has 4-5 years DMC (Destination Management Company) experience Knowledge on Southern Africa product. ? Experience working with US/UK markets   What do they expect from you? You love interacting with and helping people and have a passion for delighting guests and making their travel dreams come true. You are willing and keen to go the extra mile to support our guests and comfortable with flexible working hours including evenings and weekends if necessary You are an excellent communicator in the English language, both verbal and written. This entails strong listening skills and the ability to convey information in a structured, clear and concise way You are able to work under pressure and handle crisis situations in a calm manner, enabling you to act and communicate clearly and confidently in challenging situations You have a naturally warm and pleasant personality and excellent people skills – you are empathetic and able to put yourself “into the shoes” of our guests, to relate and connect with people with diverse personalities and backgrounds and to build trust You are a quick learner and comfortable with embracing technology and change in general and have outstanding mental agility and are solution orientated. This entails being proactive and able to “think on your feet'' as well as “out of the box” to quickly find solutions in challenging situations You are strongly self-driven and have an intrinsic motivation to be the best you can. You are highly self-organized, and have a high level of attention to detail and an intrinsic desire to keep things organized You have 2+ years of customer service experience, preferably in tourism.
Salary: R20000 to R26000

Senior Manager Reference No: 461330340 | Cape Town, South Africa | Posted on: 24 July 2022

We are looking for a Senior Manager for a company who own a collection of luxury restaurants and hotels along the Atlantic Seaboard.   You need to have: ~ minimum of 2 years’ experience at a luxury brand restaurant  (5 Star preferable) ~ able to work a 6 day week ~ able to handle pressure and stress associated with this industry ~ reliable, honest, passionate about the business, loyal, energetic  
Salary: Negotiable

Remote Sales Consultant CS Advisor - BPO Reference No: 3749553182 | Cape Town, South Africa | Posted on: 24 July 2022

Description: Sales & Customer Service US Client working hours (3pm – 3am) 9-hour rotational shifts Client Offers: Permanent Role R6500 R764 towards medical aid, 5% towards provident fund Transport available (Free) Incentives will be given to top performers   Requirements: Must either have fibre already installed or area must be Fibre ready Must be South African citizen Must have Grade 12 Must be Credit & Crim clear (Debt must not be more than R5000) Must be able to type 25wpm with 90% accuracy to pass assessment Must have Sales & Customer Service background Insurance Background would be a plus Have neutral accent
Salary: R6500 to R7500

Software Developer Team Lead Reference No: 272723044 | Cape Town, South Africa | Posted on: 20 July 2022

PURPOSE OF THE ROLE: As Software Development Team Lead you will be playing a key role in the development, testing, installation, documentation and maintenance of our software systems.   Key Performance Areas would include, but are not limited to: Production of quality secure software from Supporting the implementation of Technical support and Driving adoption of software engineering best Mentoring junior team Take responsibility for the quality and maintainability of the code Generate ideas for the improvement of our Develop, test and implement new software Maintain existing software Troubleshoot operational systems Present ideas for system improvements Support your team to achieve its goals Improve your knowledge of our systems and the space we operate in   The successful candidate must have the following experience/skills and competencies: 6+ Years of software development experience 3+ Years’ experience in our tech Expertise required: HTML5, CSS3 JavaScript/ES6/TypeScript, SQL js, Node.js, Bootstrap Vue Frameworks, NuxtJS preferable Azure Docker Serverless functions SOLID principles and Clean Code Git CI/CD tooling REST API’s Web security, OWASP, Secure by Design OAuth2 and OIDC. Qualifications: University degree in Computer Science or similar
Salary: R60000 to R70000

Sales Agent - Residential (B2C) Reference No: 148330693 | Cape Town, South Africa | Posted on: 20 July 2022

This person will report to the Team Leader - Sales. PURPOSE OF THE ROLE: The Sales Agent will be responsible for selling Fibre and Wireless connectivity products primarily to the Residential market. The role also requires actively calling on potential new clients such as pole hosts, residential estates and other communities. An important aspect of the job is maintaining good customer relationships, accurate communication and excellent product knowledge.   Key Performance Areas would include, but are not limited to: Calling on residential customers in the region to sell the Company’s Fibre and Wireless products, including signing up of pole hosts and residential Answering incoming sales calls and process Achieving personal monthly sales objectives and KPIs as set by Maintaining the Company’s customer base via effective account management Growing the Company’s customer base via identification of new opportunities and converting those opportunities into new Tracking and reporting key personal sales metrics on a daily Meticulous lead generation and sales pipeline Meticulous management of tickets and Conducting desktop feasibility studies and site surveys for customers (Fibre/Wireless). Ensuring strict adherence to all SOPs and other internal processes & Capturing customer information, orders, invoices, compliances and all related information accurately on Attending and assisting with marketing events where Actively communicate of key competitor Embodying the highest levels of professionalism, integrity, honesty, and adherence to company policies and Effectively following-through of all tasks assigned by Always portraying the company to stakeholders in a positive   The successful candidate must have the following experience/skills: - Minimum 2-3 years Sales and Technical experience (Telecoms/IT space). Proven sales Ownership – able to take responsibility, troubleshoot problems and work with Ability to work under pressure and comfortable operating in a fast-changing Able to cultivate trust and credibility and maintain strong working Relationship building Good negotiation and deal closing skills. Excellent communication and presentation Self-management & time management   Education Requirements: Grade 12 is required
Salary: R15000 to R20000

Sales Agent - Business (B2B) Reference No: 3578897587 | Cape Town, South Africa | Posted on: 20 July 2022

This position will include extensive travelling This person will report to the Sales and Commercial Manager   PURPOSE OF THE ROLE: The Sales Agent - Business will be responsible for actively calling and visiting potential new business clients, to establish client needs, sell business Fibre, Wireless, VoIP, SLA’s and related products and upselling to existing business customers. An important aspect of the job is maintaining good customer relationships, accurate communication, and excellent product knowledge.   Key Performance Areas would include, but are not limited to: Calling on businesses in the region to sell the Company’s business Fibre, Wireless, VoIP, SLA and related Achieving the monthly business sales objectives and KPIs as set by Maintaining the Company’s business customer base via effective account management Growing the Company’s business customer base via identification of new opportunities and converting those opportunities into new Proactively cross-selling and up-selling to business customers by identifying client needs and matching them to the Company’s various business Tracking and reporting key sales metrics on a daily Meticulous lead generation, tickets and sales pipeline management. Preparing professional quotations for business customers based on Conducting desktop feasibility studies and site surveys for business customers (Fibre/Wireless). Ensuring strict Departmental adherence to all SOPs and other internal processes & Capturing customer information, orders, invoices, compliances and all related information accurately on Attending and assisting with marketing events where Actively tracking and communication of key competitor Embodying the highest levels of professionalism, integrity, honesty, and adherence to company policies and Effectively following-through of all tasks assigned by Always portray the company to stakeholders in a positive Must be willing to travel as and when   The successful candidate must have the following experience/skills: - Minimum 2-3 years Sales and Technical experience (Telecoms/IT space). Proven sales record in a solution selling Previous experience in technology, preferably B2B and/or Channel/Reseller Management is Ownership – able to take responsibility, troubleshoot problems and work with teams. Ability to work under pressure and comfortable operating in a fast-changing Able to cultivate trust and credibility and maintain strong working Relationship building and Key Account Management Good negotiation and deal closing Excellent communication and presentation Self-management & time management skills Grade 12 is required
Salary: R15000 to R20000

French-speaking Travel/Destination Coordinator Reference No: 2216450073 | Cape Town, South Africa | Posted on: 20 July 2022

Do you enjoy interacting with people from different cultural backgrounds? Would you help others realize their travel dream and experience the best that a destination has to offer? Would you like to join a multicultural and passionate team in an entrepreneurial environment where boundaries in the global travel industry are challenged and new ideas and out-of-the-box thinking are welcomed and encouraged? Overview Our client is currently recruiting a French-speaking Travel Coordinator | Destination Specialist to join their team. The role of a trip coordinator is to manage and coordinate trips for our international guests while they are travelling with the company, with the aim of bringing alive the magic of travel through a well-organized and seamless trip. Specifically, the responsibilities would include: Working closely with their partners to confirm ground services the moment a booking comes in Reconfirming all services with relevant partners before the start of a trip to ensure everything is booked as per what has been promised to the guest Liaising between their guests and the partners to execute trips and deliver on the experiences promised by their travel consultants Providing prompt, courteous service to guests by applying critical thinking and problem-solving skills to their problems Understanding the guests’ requirements and coordinating with different departments to prepare necessary arrangements pre and post the guests’ travel Briefing guests about their upcoming experience in Africa and Europe Acting as the single point of contact for guests on his or her trip and providing 24hr support throughout the duration of the trip - this would include availability over weekends and holidays in case of emergencies or crisis Issue handling, catering to special requests, planning surprises and special activities, and regular follow-ups with guests by negotiating with partners for freebies or special rates   ? We are looking for a more tailor made Senior consultant. ? Experience working with Southern Africa product. ? TourPlan knowledge preferable not a must. ? Has 4-5 years DMC (Destination Management Company) experience Knowledge on Southern Africa product. ? Experience working with US/UK markets   What do they expect from you? You love interacting with and helping people and have a passion for delighting guests and making their travel dreams come true. You are willing and keen to go the extra mile to support our guests and comfortable with flexible working hours including evenings and weekends if necessary You are an excellent communicator in the English and French languages, both verbal and written. This entails strong listening skills and the ability to convey information in a structured, clear and concise way You are able to work under pressure and handle crisis situations in a calm manner, enabling you to act and communicate clearly and confidently in challenging situations You have a naturally warm and pleasant personality and excellent people skills – you are empathetic and able to put yourself “into the shoes” of our guests, to relate and connect with people with diverse personalities and backgrounds and to build trust You are a quick learner and comfortable with embracing technology and change in general and have outstanding mental agility and are solution orientated. This entails being proactive and able to “think on your feet'' as well as “out of the box” to quickly find solutions in challenging situations You are strongly self-driven and have an intrinsic motivation to be the best you can. You are highly self-organized, and have a high level of attention to detail and an intrinsic desire to keep things organized You have 2+ years of customer service experience, preferably in tourism.
Salary: R19000 to R26000

German-speaking Travel/Destination Coordinator Reference No: 1193552099 | Cape Town, South Africa | Posted on: 20 July 2022

Do you enjoy interacting with people from different cultural backgrounds? Would you help others realize their travel dream and experience the best that a destination has to offer? Would you like to join a multicultural and passionate team in an entrepreneurial environment where boundaries in the global travel industry are challenged and new ideas and out-of-the-box thinking are welcomed and encouraged? Overview Our client is currently recruiting a German-speaking Travel Coordinator | Destination Specialist to join their team. The role of a trip coordinator is to manage and coordinate trips for our international guests while they are travelling with the company, with the aim of bringing alive the magic of travel through a well-organized and seamless trip. Specifically, the responsibilities would include: Working closely with their partners to confirm ground services the moment a booking comes in Reconfirming all services with relevant partners before the start of a trip to ensure everything is booked as per what has been promised to the guest Liaising between their guests and the partners to execute trips and deliver on the experiences promised by their travel consultants Providing prompt, courteous service to guests by applying critical thinking and problem-solving skills to their problems Understanding the guests’ requirements and coordinating with different departments to prepare necessary arrangements pre and post the guests’ travel Briefing guests about their upcoming experience in Africa and Europe Acting as the single point of contact for guests on his or her trip and providing 24hr support throughout the duration of the trip - this would include availability over weekends and holidays in case of emergencies or crisis Issue handling, catering to special requests, planning surprises and special activities, and regular follow-ups with guests by negotiating with partners for freebies or special rates   ? We are looking for a more tailor made Senior consultant. ? Experience working with Southern Africa product. ? TourPlan knowledge preferable not a must. ? Has 4-5 years DMC (Destination Management Company) experience Knowledge on Southern Africa product. ? Experience working with US/UK markets   What do they expect from you? You love interacting with and helping people and have a passion for delighting guests and making their travel dreams come true. You are willing and keen to go the extra mile to support our guests and comfortable with flexible working hours including evenings and weekends if necessary You are an excellent communicator in the English and German languages, both verbal and written. This entails strong listening skills and the ability to convey information in a structured, clear and concise way You are able to work under pressure and handle crisis situations in a calm manner, enabling you to act and communicate clearly and confidently in challenging situations You have a naturally warm and pleasant personality and excellent people skills – you are empathetic and able to put yourself “into the shoes” of our guests, to relate and connect with people with diverse personalities and backgrounds and to build trust You are a quick learner and comfortable with embracing technology and change in general and have outstanding mental agility and are solution orientated. This entails being proactive and able to “think on your feet'' as well as “out of the box” to quickly find solutions in challenging situations You are strongly self-driven and have an intrinsic motivation to be the best you can. You are highly self-organized, and have a high level of attention to detail and an intrinsic desire to keep things organized You have 2+ years of customer service experience, preferably in tourism.
Salary: R19000 to R26000

Travel Lifestyle Manager | Digital Concierge (German Speaking) Reference No: 53435526 | Cape Town, South Africa | Posted on: 20 July 2022

Description Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the German market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames. Key Responsibilities Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings. Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.). Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence. Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible. To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves. To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedly To maintain high standards of service and communication with the member throughout the request/member journey To keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakes To ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced. To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option Requirements Fluency in English and German is required. Excellent written & oral communication is a MUST. Fluency in other languages, particularly French/Italian is highly regarded, is a plus, but not mandatory. Please be prepared to take language test in any language you mention as a skill. Having local knowledge of news & events, culture in the German speaking countries (Germany/Austria/Switzerland) and other key markets across Asia is highly preferred; A plus of is a plus is having knowledge and experience in working in the travel sector – such as first-hand experience booking flights, hotels and have confident to make other travel reservations 3+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centre Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time Dedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills Outstanding communication skills, both written and verbal The ability to multitask and handle several projects at the same time. The ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focus. Strong administration skills and be able to prioritized workloads to meet strict deadlines An enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all times Computer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint) Proven capability to own and lead projects Possess good communication and interpersonal skills Having knowledge and experience in working in the travel sector such as first-hand experience booking flights, hotels and making other travel reservations and have confidence in issuing tickets, making changes and amendments is a plus Experience with GSDC systems would be advantageous Concierge, customer service or call centre experience will be preferred Computer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint) Posses at least one area of interest outside work (e.g. dining, travel) You must be flexible to work rotational shifts.  Energetic and motivated team players who enjoy the challenge of meeting and beating targets An understanding of the luxury lifestyle and affluent customers. Only German speaking candidates who are CURRENTLY in South Africa will be considered
Salary: R20000 to R23000

German-speaking Travel Team Manager - Corporate Travel Reference No: 382595138 | Cape Town, South Africa | Posted on: 20 July 2022

In dieser Funktion sind Sie für ein Team von ca. 8 Travel Lifestyle Managern verantwortlich und sind dem Head of Operations unterstellt. Hauptaufgaben Sie sind für die Erreichung der qualitativen und quantitativen Zielsetzungen inklusive monatlicher Leistungsmessung, Erarbeitung von Massnahmen-plänen sowie Schulung und Coaching verantwortlich Sie fördern Ihre Mitarbeitenden und stellen sicher, dass Entwicklungspläne existieren und umgesetzt werden Sie kennen und verstehen die Bedürfnisse unserer anspruchsvollen Kundschaft und stellen sicher, dass wir ihre Wünsche mit dem richtigen Know-how und mass-geschneiderten Angeboten erfüllen respektive ihre Erwartungen übertreffen können Sie pflegen einen regelmässigen Austausch mit Fach-Kollegen aus anderen Firma-Offices und nützen das globale Know-how um die Servicequalität sowie die Angebote für unsere Kunden stetig weiterzuentwickeln Requirements Ihr Profil Sie verfügen über fundierte Erfahrungen in der Reisebranche und haben mindestens 3-5 Jahre in einer vergleichbaren Position in einem internationalen Umfeld gearbeitet Sie haben einen kooperativen Führungsstil und mehrjährige Führungserfahrung Sie verfügen über sehr gute Kommunikationsfähigkeiten in Wort und Schrift und haben einen sehr hohen Qualitäts-anspruch Sie verfügen über sehr gute Deutsch- und Englisch-kenntnisse in Wort und Schrift (Französischkenntnisse von Vorteil) Sie sind eine zielstrebige, dynamische und hoch motivierte Persönlichkeit. Sie sind begeisterungsfähig und haben eine Passion fürs Reisen Sie haben ein überzeugendes und gepflegtes Auftreten und sind verhandlungssicher Problemlösungsfähigkeit – proaktiv handel Sie haben die erforderliche Aufenthaltsgenehmigung, um in Südafrika zu leben und zu arbeiten. Flexibilität: Sie sind in der Lage, in festen Schichten von Dienstag-Samstag oder Sonntag-Donnerstag zu arbeiten, abhängig von der EU-Sommer-/Winterzeitumstellung zwischen 7 und 21 Uhr (SA-Zeit).   Benefits Eine abwechslungsreiche Aufgabe in einem lebhaften, internationalen Umfeld Gute Sozialleistungen inkl. Sabbatical nach 5 Dienstjahren Tolle Büroatmosphäre mit einem motiviertes, multikulturellen, internationalen und engagiertes Team. Hybride arbeit Jahresurlaubsanspruch von 15 Tagen im 1. Jahr, und 20 Tage Jahresurlaub ab dem 2. Jahr Sichere Büroräume in Kapstadt Forshore, mit Parkplätzen abseits der Straße. ICAS Employee Health and Wellness (EHWP) Dienstleistungen, die vertraulich sind und von allen Mitarbeitern kostenlos genutzt werden können. Wir bieten auch einen Unternehmensbeitrag zur Suedafrikanischen Privaten Krankenkasse Arbeitsurlaub - für einen begrenzten Zeitraum überall auf der Welt arbeiten Zugang zu vielen großartigen Reise- und Unterhaltungsrabatten Zugang zu über 1000+ verschiedenen kostenlosen Online-Kursen über Firma Learning berufliche Entwicklungsmöglichkeiten auf globaler Ebene
Salary: R35000 to R50000

Lifestyle Manager (Flemish/Dutch Speaking) Reference No: 2106667481 | Cape Town, South Africa | Posted on: 20 July 2022

Description Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the Flemish/Dutch market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames. Key Responsibilities Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings. Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.). Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence. Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible. To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves. To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedly To maintain high standards of service and communication with the member throughout the request/member journey To keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakes To ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced. To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option Requirements Fluency in English and Flemish/Dutch is required. Excellent written & oral communication is a MUST. Fluency in other languages, particularly French is highly regarded, is a plus, but not mandatory. Please be prepared to take language test in any language you mention as a skill. Having local knowledge of news & events, culture in Europe (primarily around the Netherlands & Belgium) and other key markets across Asia is highly preferred; A plus of is a plus is having knowledge and experience in working in the travel sector – such as first-hand experience booking flights, hotels and have confident to make other travel reservations 3+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centre Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time Dedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills Outstanding communication skills, both written and verbal The ability to multitask and handle several projects at the same time. The ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focus. Strong administration skills and be able to prioritized workloads to meet strict deadlines An enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all times Computer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint) Proven capability to own and lead projects Possess good communication and interpersonal skills Having knowledge and experience in working in the travel sector such as first-hand experience booking flights, hotels and making other travel reservations and have confidence in issuing tickets, making changes and amendments is a plus Experience with GSDC systems would be advantageous Concierge, customer service or call centre experience will be preferred Computer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint) Posses at least one area of interest outside work (e.g. dining, travel) You must be flexible to work rotational shifts.  Energetic and motivated team players who enjoy the challenge of meeting and beating targets An understanding of the luxury lifestyle and affluent customers. Only Flemish/Dutch speaking candidates who are CURRENTLY in South Africa will be considered
Salary: R25000 to R28000

German Financial Controller Reference No: 586733375 | Cape Town, South Africa | Posted on: 20 July 2022

Our client is hiring a financial controller to manage both the holding company, as well as its subsidiary. The position is full-time and remote.   JOB BRIEF We are looking for an experienced Financial Controller to undertake all aspects of financial management, including corporate accounting, regulatory and financial reporting, budget and forecasts preparation, as well as development of internal control policies and procedures. In this role the Financial Controller will work closely with the two founders to manage all aspects of the Controller role including day to day management of accounts, as well as managing elements of contracts and employee payroll.   In detail, the role would include but not be limited to: Overseeing all accounting operations Managing billing, accounts receivable, accounts payable, cost accounting and revenue recognition - Identifying accounting and financial issues and suggesting timely solutions Managing QA over financial transactions and reporting Managing budgeting and forecasting Producing financial statements as requested Coordinating the preparation for regulatory reporting Paying staff salaries as well as paying suppliers Managing bank accounts both locally in South Africa as well as in Switzerland Part-time and Full Time options available   EXPERIENCE & REQUIREMENTS Spoken and written fluency in both English and German 5 years of experience as a Financial Controller or similar role Outstanding knowledge of accounting principles and procedures Knowledge of Xero accounting software The candidates are required to have either a South African passport or permanent residency if they are located in SA   QUALITIES A can-do attitude Problem solving and analytical thinking abilities Excellent time management skills - Risk management skills
Salary: R20000 to R40000

German Speaking Problem Manager – IT Support Reference No: 1411607770 | Cape Town, South Africa | Posted on: 20 July 2022

Description: A new and exciting opportunity has arisen in Europe’s leading independent provider of IT infrastructure services. We are looking for a Problem Manager within the newly formed Proactive Insights Team within the BP&O Optimisation Department.   The Proactive Insights Team main objective is to issue prevention, automation or to reduce effort for the company and our customers. This is achieved by using ITIL proactive problem methodology, enhanced tooling, and robust processes.   Requirements: As a Proactive Problem Manager, you are required to: Be enthusiastic and drive a proactive, pre-emptive and automation culture, focused on reducing reported Incident volumes as well as system events and improved user experience. Have a good understanding and experience of using ITSM tools to facilitate Problem Management. Be responsible for managing and prioritising your own workload and identifying successful proactive Problem opportunities. Drive root cause analysis for the Problems opportunities identified towards issue removal, automation, and effort reduction, in line with the defined Computacenter Problem Management process using ITIL framework. Produce high level reporting and business updates to both Computacenter and our customers, which Cleary define the value added from the service. Maintain a proactive Problem tracker and ensure all Problem opportunities are documented in the ITSM toolset Build and maintain relationships with key operational teams such as, Reactive Problem management, Delivery Leadership, Service Desk, Remote Desktop Services, Technical teams, Automation team and all functions within Optimisation.   Qualifications/Experience/Sills: Experience of ITIL framework, preferably with prior exposure to Problem Management and Incident Management roles Intermediate skills using Microsoft Word, Excel and Outlook with previous exposure to Teams and SharePoint desirable Working knowledge of Service Now and BMC Remedy ITSM tools Exposure or knowledge of data analytic tools such as Power BI and Nexthink Desire to expand abilities in data analysis and proactive problem solving. Ability to deliver successfully within predefined timescales. A self-starter, who can take the imitative but also able to collaborate within a team. Excellent verbal and written communication with the ability to pitch communications (verbally and written) for different audiences. Effective time management, organisational and workload management skills to ensure delivering work is not effected by the volume of work or conflicting priorities. Ability to present in a professional and business-like manner to internal and external customers Ability to manage confidential information with tact and sensitivity ITIL v3 or V4 Foundation Level is preferable
Salary: R19400 to R24300

German speaking Admin Coordinator - IT Industry Reference No: 1624031395 | Cape Town, South Africa | Posted on: 20 July 2022

The role of the GSD COAT Analyst. Dealing with general queries by email or phone and Compiling management reports using various reporting tools. No shift work Mon to FRI - 8am until 17:00 UK time. Requirements: Main Duties/Key Responsibilities: Complies management information through relevant business tools to provide accurate/up to date data Prioritize and co-ordinate own, and others work schedules to ensure that business and customer needs are met, and deadlines are adhered to. Supports various administrative and organizational tasks. Able to communicate efficient to meet business requirements to avoid escalations. Management and control of different administrative processes. Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization. Ability to work in a team and operate as a good team player. Close cooperation with internal and external departments Cross-country collaboration. Adhere to delivery of standard reporting packs.   Knowledge, Skills & Experience: Good working Knowledge of Microsoft Applications Plans & organises own workload Good administrative experience, attention to detail, ensures accuracy of data, provides data for processing of information Being proactive and be able to set priority list Good communication skills A high level of integrity A strong service-oriented (‘can-do’) culture, with a strong focus on the ‘internal customer’ approach, committed to exceeding customer expectations Fluent in German spoken and written   Grade 12 – subjects: Mathematics, Computer Science. Good working knowledge of MS Office & Windows 10 1 year in the Customer Service industry.   Please Note: For this role, you may require access to sensitive customer financial information.
Salary: R11000 to R14000

German Remote Sales Support Advisor Reference No: 2428983189 | Johannesburg, South Africa | Posted on: 20 July 2022

Our client helps people in every phase of their life to enjoy unrestricted quality of life within their own four walls. As one of the market leaders in the field of stairlifts and home lifts, it is their daily ambition to offer their customers the best advice and service. In order to continue selling the right product to their customers, they are looking for a: Our client is looking for you, if… ... you are focused on providing the best possible customer service. As a people person, you not only speak the language of your customers, but also connect with them emotionally to understand their needs. You have a charismatic and convincing personality, which enables you to sell in a target- and sales-oriented way. Your responsibilities: Provide information on products and prices of their extensive product portfolio, including proactively proposing offers Expertly respond to all inquiries from prospective customers via the telephone while presenting their products to conclude a transaction. Sales and marketing of the entire stairlift and home lift product range Direct entry of telephone orders and their scheduling Increase customer satisfaction through solution-oriented sales Sustained long-term customer care for current and prospective customers   Your qualifications: Ideally, you have already worked in sales and know what is important - self-confidence, the ability to handle stress, stamina and the power to close sales You enjoy sales and marketing You have a pleasant telephone voice and the ability to communicate and express yourself clearly, also in written form You are persuasive and enjoy convincing people of a good product You have good PC skills and are confident in working with Microsoft Office FLUENT German conversation and written skills   What you can expect from the organisation: An international, young and dynamic team A young and goal driven team which is striving for success Good performance-related remuneration and the opportunity to advance An innovative, up-and-coming and modern product
Salary: R20000

IT Service Delivery Manager – International BPO Reference No: 2286696741 | Cape Town, South Africa | Posted on: 19 July 2022

Our client is a company who aims to bridge the gap between digital expectations and real outcomes for South African companies with Digital Intelligence. They seek to employ an IT Service Delivery Manager for Technology Operations who will be reporting to the Senior Vice President of Technology Services.   Basic Function This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams.   Essential Functions Client Portfolio Management: End of End owner of key accounts from IT Service delivery perspective. IT Service Management and Delivery: Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders. Participate in ongoing Service Delivery Reviews (MBR / QBR) and also on new business growth calls with client / internal stakeholders. Business Value Creation: Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation. Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes: Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements. Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams. Major Incidents Database: Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future.   Primary Internal Interactions Business Leaders All Technology Sub-Functions. Internal / External Audit Teams.   Primary External Interactions Client Teams – especially Client Technology Teams. External Vendors – Primarily for Service Desk Management   Work Experience Requirements Minimum 8 – 12 years in managing IT service delivery of large client relationship (800+ Seats) Willingness to work in a 24 x 7 environment
Salary: R50000 to R60000

Assistant Manager | Team Lead - International BPO Reference No: 653138491 | Cape Town, South Africa | Posted on: 19 July 2022

Drive overall performance and manage Utilities & Insurance voice processes within Sales & Service. Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance and lead process meetings / calls. In addition to call service levels, customer satisfaction and voice quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable.   Customer Satisfaction - as per agreed Key Success Factors. Process performance – as per agreed KSFs. Attrition - as per agreed KSFs. Quality and productivity Improvement Level of subject matter expertise – To be able to support team queries Any other essential function that may occur from time to time as directed by the Supervisor.   Responsibility: Manage teams and ensure customer satisfaction, quality and productivity targets are met Motivate team members and control attrition Complaint and escalation management Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements. Provide coaching and feedback to team members to enable them to improve their performance. Assist new hires such that they are productive on the floor in the shortest possible time frame Client Interaction, where required – Daily/Weekly/Monthly Ensure compliance with internal policies and procedures, external regulations and information security standards. Collect and provide data required for various audits like GI/Internal Audit Effectively manage queue and balancing of work loads   Competencies & Skills: Knowledge of the function, process and systems Coaching and Feedback ability Clear written and verbal communication Effective operations management Customer Service Orientation. Quality Orientation. Empathy for effective on the job coaching and feedback.   Education Requirements: Grade 12/Graduation (in any stream) or diploma with a minimum of 12 years of education. Minimum 3 years of work experience in Business Process Off-shoring. Should have at least one year of supervisory experience in international Voice business, preferably in the Utilities & Gas or Insurance industry.
Salary: R16000 to R20000

Business Development Executive – International BPO Reference No: 1976096472 | Johannesburg, South Africa | Posted on: 19 July 2022

Our client looking for a Sr. International Business Development Executive to help expand their clientele. Your role will be to seek new business opportunities by establishing and developing relationships with potential clients. You will use your communication skills to cultivate strong relationships with prospects, from first contact until you identify opportunities and collects Business information’s (pre-qualified questionnaires) and identify potential partnership opportunities. The Main objectives is to deliver Global Sales Team with sales ready leads, setting-up calls, face to face meetings for Sales team. Only candidates with B2B calling experiences need to apply. Also, have worked in CRM before and have the knowledge of managing database in CRM.   Responsibilities includes: Making over the phone international sales calls to potential clients in target market. Collecting market information to analyze trends and identify business opportunities in Europe, UK and USA. Generate and qualify leads as necessary to fill the sales pipeline. Utilize leads lists and initiate outbound communication with potential prospects. Research on prospects needs, business trends, competition, and market dynamics. Offer the company services in the most presentable manner and educate prospective clients about the company services portfolio. Identify and research potential clients. Send emails, timely follows to prospects for creating Pipeline for Sales team. Skills required: Competent to work digitally Have clear Understanding on data insights and respond accordingly Capability / skills on Virtual customer engagement Understanding of B2B sales Exposure to Solution and Service selling   Qualifications Excellent business writing and fluent English language proficiency. Graduate in any stream. IT knowledge preferred Knowledge of working on CRM is a must At least 1 year of experience in Services Industry. Excellent email etiquette skills. A bunch of experience in B2B firm (Product or service based) service is preferred. High level of self-confidence self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit. Excellent communication, negotiation and presentation skills. A natural forward planner who critically assesses own performance. Mature, credible, and comfortable in dealing with senior big company executives. Empathic communicator, able to see things from the other person's point of view.
Salary: R25000 to R35000

Director of Outlets - Hotel Industry Reference No: 3751463796 | Johannesburg, South Africa | Posted on: 19 July 2022

Join the Team at this iconic 5-Star Hotel in Johannesburg. A stylish urban resort elevated on a hillside with panoramic views across Johannesburg and the prestigious neighbourhoods’ of the Parks whilst working on a team that is built on mutual respect, collaboration, excellent service and a passion for food and wine. We seek a highly motivated and service-minded individual to join the F&B team as a Director of Outlets. The deeply instilled culture is personified by its employees, people who share a single focus and are inspired to offer great service. These Hotels and Resorts have been ranked FORTUNE Magazine’s “100 Best Companies to Work For.”   JOB SUMMARY Plan, organize, direct and control the work of employees in the in the Hotel’s Food & Beverage outlets while ensuring exceptional service and attention to guests.   What to Expect: You Will… Be part of a cohesive team with opportunities to build a successful career with global potential Have access to a robust benefit plan Have the opportunity to engage in diverse and challenging work Derive a sense of pride in work well done Be recognized for excellence   Successful candidate must possess legal rights to work in South Africa
Salary: Negotiable

Web CHAT Customer Service Advisor - BPO (Office) Reference No: 2039949636 | Cape Town, South Africa | Posted on: 18 July 2022

Our client is looking for Web CHAT Customer Service Advisors to work in OFFICE Requirements Web CHAT experience REQUIRED in: 1-year unbroken service in an International Industry or 1 year in a Financial Insurance Industry or Strong customer service experience / Retail Must have Grade 12 Must be SA Born citizen Must be credit and crim clear Must have worked in Customer Service Environment before Training can be up to 12 weeks (paid training) 9-hour shift Must be available immediately    
Salary: R6500 to R7500

Customer Service Advisor - BPO (Office-based) Reference No: 2966476488 | Cape Town, South Africa | Posted on: 18 July 2022

Our client is looking for Customer Service to work from their offices in the Cape Town CBD Requirements 1-year unbroken service in an International Industry or 1 year in a Financial Insurance Industry or Strong customer service experience / Retail Must have Grade 12 Must be SA Born citizen Must be credit and crim clear Must have worked in Customer Service Environment before Training can be up to 12 weeks (paid training) 9-hour shift Must be available immediately   Offering Salary R6500+5% towards provident fund+ R764 towards medical aid  Incentives are paid to top performers
Salary: R6500 to R7500

Business Trainer Reference No: 3406033148 | Cape Town, South Africa | Posted on: 18 July 2022

Full Job Description – Learning and Development Team Leader The individual will demonstrate strong and proven background in L&D and Operations, and unsurpassed organisational and administrative skills, and will join an extremely successful and fast-paced L&D division. The Learning & Development role is both an internal, and external client facing role, with external clients. Background Experience as a Training Facilitator in a leadership role with Project Management experience Experience of Work Readiness programmes for graduates Experience with government institutions like SETA, SAQA Experience in government grants programs Previous SDF experience Creation of academy would be advantageous Extensive knowledge of US Property & Casualty Insurance (Preferable Intro 320 & AINS 21 Certification) Expertise in Content designing and development Familiarity with traditional and modern training methods (mentoring, coaching, Virtual, on-the-job or in classroom training, e-learning, workshops, simulations etc) Ability to do research and produce research documents on US, UK Insurance Industry Insurance related training background Responsibilities for Learning & Development Manager Keep track of a vast number of concurrent L&D initiatives Manage nuances across the demands of different external clients and government institutions Report on L&D initiative progress to internal and external stakeholders Take responsibility for communication with clients, and managing expectations Observing and noting learner successes, for feedback to business Project Administration including updating of central document/training material repository, WSP/ATR submissions and SA compliance attendance registers Document filing and preparation of course materials Training Scheduling – booking rooms and/or MS Team Meetings for L&D initiatives Driving Insurance certification in SA Geography Engagement should show on the reports and the learnings (driving internal learning strategies, LMS, STC & Infinity) Manage CD projects for the SA geography Good reporting skills – should be able to effectively report out the progress of initiatives (Strong Ms Excel, PPT and Word Skills) Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them To conduct TNI & TNA with stakeholders leading to Identifying and assessing future and current training needs Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers Drive closure of training programs with expected outcomes Direct Management No direct staff Qualifications Accredited Assessor and Moderator and/or ODETP qualification SDS – Skills Development Certificate Strong Microsoft Office Skills Excellent Academics Overall Experience 10 – 12 years 6 - 7 years of experience as a Training Specialist or similar role    
Salary: R14000 to R21000

Assistant Vice-President Operations Reference No: 3877276123 | Cape Town, South Africa | Posted on: 18 July 2022

We currrently looking for an AVP Operations What you need Manage the Operational Delivery which include, but is not limited to: Capacity Planning, Adherence to Service Levels, Revenue Realization, Profitability Ensure all migrations are managed seamlessly Map peer levels across client organization and establish peer level relationships within the client organization Establishing operational performance goals Work with the Sales, Client Relationship managers & Migrations team to provide support/oversight for new/ additional off shoring opportunities Put control measures in place to ensure adherence to budget and cost control This position is responsible for Operations Key responsibilities include: Formulation and execution of capacity and staffing plans based on medium term business forecast Negotiating and finalizing SLA’s with the Client - contract negotiation Implementing revenue and cost plans Establishing a review/ reporting mechanism with the Client Developing and approving incentive plans Identify and champion black belt improvement projects Review the progress of attrition action plans and check effectiveness Provide leadership to team of Managers, Asst. Managers and Executives Ensure compliance to all internal and client requirements like SOX, BS7799, ISO etc. The Performance parameters include: Client satisfaction (15%) Revenue and costs (40%) Process Improvement (10%) Employee satisfaction (10%) Attrition management (25%) The weightages may change from time to time depending on business requirements Any other essential function that may occur from time to time as directed by the Supervisor 8 Years experience in people management  from BPO background preferably 
Salary: R500000 to R1000000

RTA Reference No: 2107848407 | Cape Town, South Africa | Posted on: 18 July 2022

We currently looking a RTA Data Analyst  for our site in Cape Town   Description Utilising Excel to analyse Workflow data to assist with efficiency within the Contact centre Runs and analyses reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals Completes root-cause analysis to determine and quantify reasons for planned variance and recommends changes to enhance accuracy and effectiveness Responds to escalated issues and ad-hoc requests Exception management on WFM tool along with real time management of all queues. Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position   Qualifications/Education and other skills requirement - Graduate Call centre experience , RTA role Preferential Basic understanding of workforce management/Shrinkage/Avaya/WFM tool concepts. Ability to prioritize workload, meet deadlines and perform multiple tasks Excellent communication skills Good mathematical, Logical and analytical skills Problem solving attitude and attention to detail. Quick learner, positive attitude Good excel skills WFM Tools
Salary: R14 to R21

Validation Lead: Qualification - Pharmaceutical Reference No: 913148560 | Cape Town, South Africa | Posted on: 18 July 2022

Qualifications Required: Degree or diploma in Engineering / Natural Sciences / Microbiology or equivalent.   Necessary Experience and Industry Accreditation At least 5 years’ experience in pharmaceutical/ biotech manufacturing industry. At least 1 to 2 years’ experience at junior to Senior Management level. Experience in quality management systems within a cGMP facility. Good Engineering Practice and understanding of ISPE guide.   Key Duties and Responsibilities Management and mentorship of Senior Validation Scientists, Validation Scientists and Validation Interns. Ensuring that Validation requirements are achieved at the required quality and regulatory levels (Company, SAHPRA, WHO, pharmacopoeia) and within the agreed timeframes. Conduct section planning and execute activities within own scope of accountability. Ensure adequate capacity planning and performance delivery in line with strategic, tactical and operational plans. Role profiling, goal setting and performance management of Validation staff within the section. Review and/or update high level validation and qualification guidance documents, such as VMP, VPs, SOPs. Attend and participate on technical and projects strategic meetings/discussions involving internal and external stakeholders. Ensure execution of routine qualification activities i.e. Equipment / Utility / Facility, Systems, CSV and Data Integrity. Review and approves protocols and reports for all qualification activities based on company standards/guidelines, procedures, and Industry current practices. Reporting on key operations, critical numbers and key performance indicators that impacts the section’s short, medium- and long-term objectives. Conduct effective and comprehensive costing, budgeting and expense management for own section, taking all overlapping site activities into consideration. Lead own section’s transition into commercial operations and mind-set as well as managing efficiencies, reducing wastage and contributing to overall profitability. Assist in Process Development activities including Process Validation, Cleaning Validation and Cold Chain. Participate in Process Automation and Data Management activities including Data Integrity and CSV. Ensure execution of qualification processes: FAT, Commissioning, SAT, DQ, CIA, SLIA, IQ, OQ, PQ and PRQ as per defined timelines and cGMP and report timeously on qualification progress and status to the Validation Manager. Ensure and or assist system/ equipment owners with identifying maintenance and calibration requirements. Ensure relevant OOS and OOT investigation non-conformances/ deviations, change controls and CAPA’s are initiated and completed. Tracking and expediting the review and sign-off of validation documentation. Writing / guiding the writing of departmental procedures required for qualification. Represent Validation department during internal and 3rd party audits wrt qualification requirements by interacting with auditors. Ensures compliance in accordance with the Medicines and Related Substances Act 101 of 1965 and the Pharmacy Act 53 of 1974, and the organization’s policies, procedures, and other applicable laws. Identify and report any potential risks associated to the qualification activities and address all QMS actions. Continuously build and support a sound quality assurance culture aligned to cGMP within the company.  
Salary: R750000 to R850000

Validation Lead: Process - Pharmaceutical Reference No: 3710163345 | Cape Town, South Africa | Posted on: 18 July 2022

Qualifications required:   Degree or diploma in Engineering / Natural Sciences / Microbiology or equivalent.   Necessary Experience and Industry Accreditation/Knowledge   At least 5 years’ experience in pharmaceutical/ biotech manufacturing industry. At least 1 to 2 years’ experience at junior to Senior Management level. Experience in quality management systems within a cGMP facility.   Key Duties and Responsibilities   Management and mentorship of Senior Validation Scientists, Validation Scientists and Validation Interns. Ensuring that Validation requirements are achieved at the required quality and regulatory levels (Company, SAHPRA, WHO, pharmacopoeia) and within the agreed timeframes. Conduct section planning and execute activities within own scope of accountability. Ensure adequate capacity planning and performance delivery in line with strategic, tactical and operational plans. Role profiling, goal setting and performance management of Validation staff within the section. Review and/or update high level validation and qualification guidance documents, such as VMP, VPs, SOPs. Attend and participate on technical and projects strategic meetings/discussions involving internal and external stakeholders. Assist in execution of routine qualification activities i.e. Equipment / Utility / Facility, Systems, CSV and Data Integrity. Review and approves protocols and reports for all process validation activities based on company standards/guidelines, procedures, and Industry current practices. Reporting on key operations, critical numbers and key performance indicators that impacts the section’s short, medium- and long-term objectives. Conduct effective and comprehensive costing, budgeting and expense management for own section, taking all overlapping site activities into consideration. Lead own section’s transition into commercial operations and mind-set as well as managing efficiencies, reducing wastage and contributing to overall profitability. Ensure execution of process validation activities including Process Development, Process Validation, Cleaning Validation, Cold Chain and Ongoing Process Verification. Participate in Process Automation and Data Management activities including Data Integrity and CSV. Report timeously on validation progress and status to the Validation Manager. Ensure and or assist system/ equipment owners with identifying maintenance and calibration requirements. Ensure relevant OOS and OOT investigation non-conformances/ deviations, change controls and CAPA’s are initiated and completed. Tracking and expediting the review and sign-off of validation documentation. Writing / guiding the writing of departmental procedures required for qualification. Represent Validation department during internal and 3rd party audits wrt process validation requirements by interacting with auditors. Ensures compliance in accordance with the Medicines and Related Substances Act 101 of 1965 and the Pharmacy Act 53 of 1974, and the organization’s policies, procedures, and other applicable laws. Identify and report any potential risks associated to the process validation activities and address all QMS actions. Continuously build and support a sound quality assurance culture aligned to cGMP within the company.
Salary: R750000 to R850000

German-speaking Sales & Business Development Representative Reference No: 1555071094 | Cape Town, South Africa | Posted on: 18 July 2022

The Sales & Business Development Representative is a business-to-client support role which involves representing their services to existing clients, maintain client accounts, upgrades of services and products and further business development.   All levels of expertise are required from freshers to experience Customer Experience professionals Do you tick these boxes? Are you a young, ambitious, dynamic individual? Have you freshly graduated, or first/second jobber? Do you possess any tertiary education: A degree or diploma? Do you have excellent communication skills? Are you well organized/able to multi task? Do you have full computer literacy Do you possess a valid work permit for SA? Are you business-level fluent in German (written and spoken)
Salary: R10000 to R20000

Reservations Consultant Reference No: 4134329916 | Cape Town, South Africa | Posted on: 18 July 2022

Building relationships is vital. Your role will be to maximize hotel profitable revenue, ensure day to day procedural operations completion and that guest satisfaction is achieved. Minimum Qualifications / Experience / Skills 5 Years of experience in the hospitality Reservations operations Ability to effectively communicate with others in English (written and spoken) Proven experience in a Reservations position, ideally within a hospitality environment Good leadership skills with a hands-on approach Ability to work individually and as part of the Team Skilled with Microsoft Office software, especially in Excel Key Roles Responsibilities and Competencies Required Answer telephone enquiries in a warm friendly tone-manner Accurately process bookings, cancellations and sending confirmations Accurately checking availability of required services to avoid overbookings Responding to bookings from all Online distribution channels and platforms Knowledgeable of Online portals extranets such as Booking.com, Expedia etc Ensure web site booking process is maintained up-to-date and functional Promote specials on various platforms that is being advertised by the Company Follow up Provisionals and ensuring payments are received prior arrival Preparing and sending 10 Day Weekly Arrivals listing once every week Adhere to email turnaround times Liaise within the Team and Properties regarding special requests, dietary requirements or any special needs clients have Booking of extra services such as Transfers and Tours Maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution Ensures that all Month-end Revenue reports are accurately produced and processed A positive, adaptable and communicative personality Ability to handle multiple challenging priorities and assignments Ensures that budget targets are consistently achieved within the Team Strong Attention to Detail and Innovation for Results
Salary: Negotiable

Lead Black Belt Reference No: 2515071843 | Cape Town, South Africa | Posted on: 18 July 2022

 Job title: Lead Black Belt Job Description: Reporting to the Director, the post holder will be responsible for successful delivery of all Lean Six Sigma projects that they have been assigned within the allocated budget, resource and time constraints, i.e.: -Responsible for the day to day management of a Continuous Improvement Team of Lean practitioners. Leading and managing the Continuous Improvement Team including all necessary appraisals, performance reviews, support and coaching. Project management of Lean projects utilising the DMAIC system to ensure effective outcomes and appropriate governance. Team support and facilitation, conflict management, recognition, coaching and mentoring. Gaining appropriate project commitment through Stakeholder analysis, Communications plans, influencing strategy, Visioning, SWOT etc. Project definition through all project charter elements; Business Case, Scope, Problem and Goal Statements from baseline. Idea Generation, sorting and prioritisation to ensure the best use of resources to deliver projects. Identification and segmentation of customer demand, gathering Voice of the Customer, developing CTQs, identifying their Moments of Truth and benchmarking. Ensuring that all projects are correctly recording the current process through appropriate techniques including SIPOC, process mapping, functional deployment / swim lane maps. Developing techniques to assure effective workplace and process management including standard operating procedures or documentation including operational measurements and response plan. Defining and implementing appropriate methods to assure process robustness and success including FMEA and pilot tests. Identifying obstacles to process flow and techniques to improve it such as Value added / Non-VA analysis, 8 wastes, Process measurements including cycle time, touch time and take time. Embedding techniques to assure effective workplace and process management including 5S, visual management, etc. Implementing methods to assure process robustness and success including future state mapping Minimum Criteria: 5 years + experience in the Black belt (Continuous Improvement) Accredited Lean Six Sigma Black Belt. Skilled at using the DMAIC process and the associated tools and techniques. Excellent communications and stakeholder management skills. Demonstrable experience in leading projects and large scale change, preferably within a contact centre environment. Experience of successfully leading teams to deliver challenging projects to deadlines. Experience of leading, managing and developing teams and team members. Experienced user of process modelling tools (e.g. Microsoft Visio). Good skills with Microsoft Office tools Excel, Word and PowerPoint Holds a relevant professional body qualification/accreditation (e.g. MSP or Prince2) Email your CV to James@abcworldwide.com Business WhatsApp: 0604566323
Salary: R70000 to R100000

Business Developer Manager Reference No: 557002964 | Johannesburg, South Africa | Posted on: 15 July 2022

PurposeThe business development manager (BDM) is often the first point of contact a new potentialclient will have with a business when they are seeking information on the products andservices the company provides. They develop sales in new sales territories and retain theirassigned existing clients. Location : Houghton Estate, Johannesburg Span of Control:• Between 8 and 20 people reporting to this position (depending on the branch) Competencies required• Coaching skills• Directing, understanding and interacting with people• Ability to work in a pressurized environment and meet deadlines• Establishing rapport• Showing composure• Team work• Making decisions• Resolving Conflict Requirements Managerial / Supervisory experience• Minimum of 3 years’ experience in a sales or marketing leadership role within theinsurance/financial services industry• Proficient in MS Office• Ability to manage complex projects and multi-task• Excellent organizational skills QUALIFICATIONS • Matric /Grade 12• Business related qualification• FAIS Credits (min 30 credits in short term insurance if date of first appointment is before 2010); or if date of first appointment is on or after 01/01/2010, a full recognised qualification as per the FSCA qualification list• FAIS Regulatory examination for Representatives (RE5) and (RE1) for Key Individual• If you are registered for one Class of Business (Personal or Commercial) you are required to have 12 CPD (continuous professional development) points.If you are registered for two Classes of Business (Personal plus Commercial), you are required to have 18 CPD points.
Salary: R30000 to R50000

Service Manager Reference No: 763103963 | Johannesburg, South Africa | Posted on: 15 July 2022

ROLE PURPOSEThe Service Manager is responsible for the implementation of the strategic plan and to manage and monitor the performance of Service consultants. The SM will also ensure that client relationships are maintained and developed with the aim of retaining the correct calibre of clients on the book for as long as possible and reducing the risk of high loss ratio clients or high claimants to the business. QUALIFICATIONS• Matric /Grade 12• Business related qualification• FAIS Credits (min 30 credits in short term insurance if date of first appointment is before 2010); or if date of first appointment is on or after 01/01/2010, a full recognised qualification as per the FSCA qualification list• FAIS Regulatory examination for Representatives (RE5) and (RE1) for Key Individual• If you are registered for one Class of Business (Personal or Commercial) you are required to have 12 CPD (continuous professional development) points.If you are registered for two Classes of Business (Personal plus Commercial), you are required to have 18 CPD points. EXPERIENCE• 5 Years' experience in Servicing within Short Term Insurance• 2 - 3 Years' experience in Managing staff in a short-term industryKnowledge in managing a diverse team• Extensive knowledge of the Short-Term Insurance Industry• Thorough understanding of business principles/practices
Salary: R20000 to R50000

Sale Marketer Reference No: 2779447331 | Cape Town, South Africa | Posted on: 15 July 2022

  Sales – Marketer Mon – Fri from 08h00am till 16h00 Location: Northern Suburbs Shift: 8am – 3:45pm (Mon-Fr) We Currently looking a Sales Marker that is able to obtain sponsorships from businesses and individuals  Duties: Outbound calls communicating with Investors and Donors (companies and individuals) and make sales Creating Brand Awareness to stimulate donors and sales Lead Generation   Requirements: Matric (NQF4) Diplomas/Certificates/Degrees advantageous sales experience min 2 years Good Competency with Office, Internet and Mailing Systems Well spoken, have good command of English Afrikaans would be an advantage Bubbly Vibrant Character Determination and Drive  
Salary: R6000 to R9000

Direct Sales Consultant Reference No: 454314371 | Cape Town, South Africa | Posted on: 13 July 2022

Position: Direct Sales Consultant (Insurance) Please forward your CV to – melanie@abcworldwide.com Job Requirements: Short-Term Insurance (car, home and household contents) At Least Sourcing own leads Office and road (face to face) Strong sales hunter ability and customer service orientated Must be a strong communicator FAIS and RE 5 Client offers: Monday to Friday Salary – R15 000 – R18 000 (Commission Uncapped) Benefits – Medical Aid and Provident fund Requirements: Must be a South African citizen Must have Matric Must have 2 years’ experience in sales Must be ITC clear and Criminal clear Must have license/own vehicle
Salary: R15000 to R18000

Salesforce Engineer Reference No: 2095085510 | Cape Town, South Africa | Posted on: 12 July 2022

  As a Salesforce Engineer , your responsibilities will include, but will not be limited to:   Lead the end-to-end process for Salesforce system administration and software development, from requirement gathering sessions with business leads, to design, development, documentation, testing, release of new features, and bug resolution for released feature sets Analyse changes to Salesforce that are often complex, interrelated, and cut across multiple platforms, to fulfill complicated requirements and improve performance Code review other developers working on the team working in Salesforce Closely partner with business stakeholders to conduct User Acceptance Testing (UAT) and sign off on successful implementations of features Collaborate with Head of Technology and Salesforce Manager to collect feedback, priorities, and ideas on Salesforce and translate these into a product roadmap for our Salesforce org Use ClickUp to create and successfully translate business requirements and their acceptance criteria, as well as manage backlog of requirements prior to development of the product’s features and functionalities Develop technical design specifications, deployment guide, release notes user guide documentations required for new in-house developed features or for Salesforce application (or 3rd party apps) features Maintain a governance model and change management process for Salesforce Continuously look for opportunities to optimise existing Salesforce code to improve overall performance Keep up to date with all new Salesforce & Kaptio features by attending educational workshops; reviewing release notes; establishing personal networks; participating in Salesforce trailblazer community groups Requirements   Our ideal Salesforce Engineer will possess:   BS, MS or Certificate Degree in Computer Science or related fields 3+ years of professional programming experience as a software engineer/ developer 2+ years of demonstrated experience developing solutions on Salesforce technical stack using the following platform components and languages:, Apex, Flow, Lightning Web Components, Lightning Aura Components, Visualforce, SOQL/SOSL, API 2+ years of prior experience working as part of collaborative, interdisciplinary team to deliver web-based products on time and on budget 1+ year deployment pipeline experience Demonstrated experience working with complex product development life cycles and schedules, in a high-functioning, fast-changing, and collaborative environment, from idealization through to MVP Strong problem solving skills and willingness to roll up one’s sleeves to get the job done
Salary: R30000 to R50000

External Sale Consultant Reference No: 1402969338 | Cape Town, South Africa | Posted on: 11 July 2022

  Duties & Responsibilities Face to Face external sales Regular professional communication with stakeholders (Clients/Customers)  Meeting clients for meetings  Sell company products  Headhunt customers  Managing new client development acquisitions Competencies  Assertive: goal-oriented, competitive, decisive, controlling Amiable: patient, friendly, open to challenges, calm, often good listeners who ask many questions and seek strong personal relationships Expressive: Face people-pleasing, convicted, colorful, persuasive, spontaneous, intuitive, enthusiastic Analytic: fact-driven, formal, serious, direct, patient, prepared Communication: good pronunciations, able to keep conversations, able to speak clearly to diverse groups. English  Must have: Own Car  Car License Matric  2 and above years experience in direct face to face external sales (Preferably in insurance or finance field)  
Salary: R15000 to R18000

Head Pastry Chef Reference No: 1190670899 | Cape Town, South Africa | Posted on: 04 July 2022

IDEAL CANDIDATE / REQUIREMENTS Very creative Pastry is your first love Must be experienced in French-style pastry Must have their own transport Willing to go the extra mile
Salary: Negotiable

Sales Consultant Reference No: 2318988908 | Cape Town, South Africa | Posted on: 30 June 2022

Position: Sales Consultant (Insurance) Based in Bellville Please forward your CV to – melanie@abcworldwide.com We are searching for driven, hungry candidates that are completely sales driven in the insurance industry!!! Main Responsibilities: Selling short or long-term insurance telephonically Achievement of sales targets and objectives Adherence to Quality and Compliance processes to minimize business risk Manage your quality & compliance against benchmarks to minimize business risk, with the client in mind Maintain optimal operational efficiencies based on productivity measures Adapt and change to fit in with changing business operational requirements Build and maintain good client relationships Managing information regarding new products, rate changes, rulings, training updates etc. Keep abreast of developments and trends in the industry – self learning Ensure commitment to the FAIS Fit & Proper qualification requirements Client offers: Monday to Friday Salary – R12 000 plus commission Requirements: Must be a South African citizen Must have Matric Must have 2 years’ experience in sales Must be ITC clear and Criminal clear Must have a clear accent
Salary: R12000

Transitions Manager - International BPO Reference No: 48506209 | Cape Town, South Africa | Posted on: 21 June 2022

Basic Function The incumbent will be responsible for leading Transitions anywhere from across our global footprint. The candidate should have an in-depth knowledge of Transitions The incumbent will be responsible in ensuring that the Transitions are successful. In addition to enabling seamless Transitions, the incumbent will also be responsible for building capability of the Transitions function, bring thought leadership to the table that improves Transitions set up and implementation The incumbent will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the Transitions of a specific client engagement as the Lead when an opportunity translates into new business   Essential Functions Will execute transition of processes with end-to-end accountability Consultants in this practice will be required to work closely with our clients on onsite projects Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility The job will involve extensive interaction with business users, senior management and IT personnel To lead client engagements, ensuring consistent service delivery Business development in select accounts   Primary Internal Interactions Transitions Reviews: Program Leads, Transitions Managers, Operations Leads, Operations Managers, Quality and PE team Solutioning and implementation design: BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case-by-case basis Training and Development: Program Leads, Transitions Managers, Training function, external vendors as needed   Primary External Interactions The primary external interactions of the incumbent will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and Transitions capabilities, and transition selected processes.   SKILLS Technical Skills: Analytical skills Problem solving skills BPO industry knowledge, including understanding of enabling functions (technology, pricing) and operating environment Domain knowledge in specific vertical   Process Specific Skills: Project management skills   Soft Skills (Minimum): Communication skills – ability to engage with clients as well as internal stakeholders and convince them about the proposed idea, solution Self-starter – there are no rigid boundaries in terms of the level of innovation that can be brought, and the incumbent will have to have the ability to be self-motivated to pursue and explore different avenues to come up with the optimum solution   Education Requirements Graduate / Postgraduate in any stream PMP, PgMP certification (preferred)   Work Experience Requirements 10+ years of experience, most of which should be in BPO environment 3+ years of the BPO experience should be in Transitions Should have hands-on experience of migrating processes Program Management experience of a small to medium size engagement Valid (10 year / 5 year) US &/or UK Visa will be an added advantage
Salary: R50000 to R65000

Head of Talent Acquisition Reference No: 3670494760 | Cape Town, South Africa | Posted on: 07 June 2022

JOB BRIEF   We are looking for a Talent Acquisition Lead to design and implement recruiting strategies for our SA operations. Roles and Responsibilities include: Building talent pipelines Leading all sourcing strategies Managing external partnerships with colleges, job boards, agencies and HR software vendors   RESPONSIBILITIES Build talent pipelines for current and future job openings Lead all sourcing strategies Manage external partnerships with colleges, job boards, agencies etc. Implement online and offline employer branding activities Prepare and review annual recruitment budget Oversee all stages of candidate experience (including application, interviews and communication) Forecast hiring needs based on business growth plans Manage, train and evaluate team of recruiters Participate in and host recruitment events to drive awareness of our company Develop a network of potential future hires (e.g. past applicants and referred candidates) Measure key recruitment metrics, like source of hire and time-to-hire, quality of hire etc.   SKILLS REQUIRED Proven work experience as a Talent Acquisition Lead or similar role Demonstrable experience managing full cycle recruiting and employer branding initiatives Solid understanding of sourcing techniques and tools (e.g. social networks, industry sources etc) Hands-on experience with Applicant Tracking Systems (ATSs) and HR databases Good team-management abilities Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners and candidates)   This is an office-based role.
Salary: Negotiable

Groups and Incentives Operations Manager Reference No: 1135122448 | Johannesburg, South Africa | Posted on: 03 June 2022

KEY OUTPUTS Clients Guests and Suppliers Be on call for any major emergencies and immediately alert the client and Regional Touring Manager Constantly re-evaluating internal processes, eliminating any re-work to ensure the smooth, effective and efficient functioning of the team Actively work at improving information flow to all key Suppliers via the MOS Ensure all client and/or guest complaints are replied to immediately and follow process of informing Guest Feedback and ensure Regional Manager Touring copied on all relevant correspondence Assisting consultants in advising clients on all product related queries Actively checking the MOS on files Negotiate preferential rates with suppliers and specialised terms for group bookings Implement secondary buying with the groups team to increase Must be able to do on-site inspections with Clients and assist with traveling groups Help prepare and support all operations of traveling files Assist with compilation of gifting, filing, welcome notes Ensure all country travel restrictions are taken into account in planning and executing of groups traveling Assist in all administration required for adhering to travel restrictions and paperwork are in place and done for each guest Ensure administration Covid 19 protocols are in place for traveling groups People Managing a team of groups consultants when the G&I Sales Manager is on leave or travelling Hands on management and checking of all files to ensure all quality control measures are in place and the operations of the itinerary pre trip and during trip and post trip go according to operating procedures Ensure emergency duty reports are submitted each Monday and any issues are followed up and action taken and outcome reported to Regional Manager Touring Finance Ensure through strong commercial focus that all files are profitable and that margins remain in line with company guidelines and immediately bring to attention of G&I Sales Manager any errors resulting in loss of margin through consultant or supplier error Month end processes and procedures to be complete accurately and timeously complying too the month end time table Support and communicate with accounts teams to ensure debtors are collected timeously and inform Regional G&I Sales Manager, Manager Touring and Sales Director/Sales Manager of any potential bad debt Back buy opportunities are created to increase the Margins where possible KNOWLEDGE REQUIRED Extensive knowledge of Tourplan, alternatively, another reservations system In-depth geographical, logistical and product knowledge of South, Southern and East Africa Previous management and/or supervisory experience Extensive sales experience in the groups and incentives area of the market QUALIFICATIONS REQUIRED 4 - 5 years management or supervisory experience in the hospitality/tourism industry (inbound tour operating) Minimum of 7 years inbound experience at a senior level in the hospitality/tourism industry SKILLS REQUIRED Good understanding of terms and conditions, product knowledge, general knowledge, third party and company Product destinations Understanding of travel industry channels E-commerce (Booking platforms e.g. Takealot) Social Media Platforms (Facebook, Twitter, Instagram, Trip Advisor) Excellent computer skills including: Tourplan advantageous ESS is essential GIS, WETU, Maximizer MS Office applications such as Word, Excel, Visio, PowerPoint and Outlook Other related systems such as the Availability and Web Reporting Portal New business development Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses Understanding and knowledge of the different markets in which the company operates in Relevant understanding of Business to create and formulate a strategy and make commercial decisions Sales process and methodologies Problem-solving skills Negotiation skills Experiential Creativity (Crafting Experiences) Yielding Guest/Client Delight Financial analysis, modelling and management   PRESONAL ATTRIBUTES Excellent communication skills (E.g. verbal, written, reporting and body language) Time management Teamwork and interpersonal skills Conflict management and resolution Attention to detail Administration and organization skills Event coordination and set up requirements P-drive Navigation Paper filing Paperless filing Printing and binding of documentation Speed Reading and Typing Project management Memory Skills Self-Awareness   The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, and have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable.  
Salary: Negotiable

Touring Creditors' Administrator Reference No: 3511579762 | Johannesburg, South Africa | Posted on: 26 May 2022

KEY OUTPUTS Accounts Payable Preparing accurate reconciliations of creditors statements to invoices received for review and payment Preparing and accurate processing of pre-payment and non-term creditors Processing of touring and non-touring payments Loading all payments for authorization on various banking platforms Allocating payments accurately to creditors ledger on Tourplan Preparing and sending remittance advices and proof payments to relevant stakeholders Liaising with creditors and reservations managers and consultants and all other relevant parties to resolve any queries in a courteous, efficient and timely manner Ensure that all invoices are filed correctly Checking and processing Third Party Barters Ensuring that valid tax invoices are received Ad hoc duties as needed   KNOWLEDGE REQUIRED Minimum 3 years’ experience within similar role Creditors processing and management – accurate reconciliation to supplier statements Sound accounting knowledge, i.e. General Ledger and Journals Competency to work in MS Windows, MS Office - Excel Tourplan knowledge would be advantageous Knowledge of Foreign Currency transactions SKILLS REQUIRED Attention to detail Determination and patience Excellent time management Excellent communication skills Excellent organization skills regarding documentation and filing   The successful candidate must be: A team player Deadline driven and able to work under pressure A positive, collaborative and energetic self-starter who takes initiative and is proactive   There are 2 roles available, 1 x permanent and 1 x 4-month contract.    
Salary: Negotiable

Provincial Manager - KZN Reference No: 3056674549 | Johannesburg, South Africa | Posted on: 24 May 2022

Department: Retail Sales Reporting To: Head of Retail Sales and Distribution Location: Durban Central, KZN   JOB PURPOSE Responsible for developing and managing business operations to increase sales, profitability, market share, customer and employee satisfaction by directing, coordinating and monitoring all sales, branch operations and personnel development activities.   FORMAL QUALIFICATION REQUIRED Business Degree and FAIS Compliant. RE qualified Passed RE1 and Registered as a K1, an advantage   WORKING REQUIREMENTS AND KNOWLEDGE 6 to 12 years’ experience in Sales of Insurance products 2 to 5 years’ experience in managing and motivating a Sales team   KEY RESPONSIBILITES Formulate Sales strategies and roll-out campaigns across the region Drive the Sales of all Insurance products Ensure maximum penetration of Insurance products across all channels and clients Build strong relationships with key stakeholders in the Group and externally Participate in relevant Provincial events and deliver best practices Analyse data on competitors, pricing, trends and identify gaps Compile up-to-date Sales Reports on the Province Lead, motivate and manage a team to achieve and exceed sales targets Foster a great team environment. Manage all HR, Recruitment and Performance aspects Ensure that Compliance and regulatory aspects are adhered to   BEHAVIOURAL COMPETENCIES, SKILLS & ATTRIBUTES Customer Focus, Customer Service Verbal Communication, Informing Others Process Improvement, Problem Solving People Skills, Teamwork, People Management Managing Processes, Emphasizing Excellence   Should you wish to apply for this position, please email your latest CV and motivation to miriam@abcworldwide.com
Salary: Negotiable

German Candidates Required Reference No: 4194992447 | Cape Town, South Africa | Posted on: 20 May 2022

Hello to the German community in South Africa Did you know, ABC Worldwide is the leading recruitment agency in SA for placing foreign language candidates into any type of profession? We have MANY German clients who come to us as we have the biggest database of German candidates. I am looking for new candidates to join our database. Please send your CV to me: diane@abcworldwide.com We are constantly getting in new roles and need more people  
Salary: Negotiable

GAP Cover Sales Consultant Reference No: 2364626247 | Cape Town, South Africa | Posted on: 20 May 2022

Urgently looking for GAP Cover (Medical AID) Sales Consultant.Who are we? Financial Service Industry that is dedicated to supporting, growing and empowering clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly. This role is within the financial planning business, which comprises a large force of both tied and independent intermediaries as we as the staff who support them. We are dedicated to meeting the financial needs of our clients. Our vision: We aspire to be the best at building enduring relationships by connecting clients through intermediaries and directly. We create sustainable value by attracting new clients, supporting ongoing client engagement and providing adaptive solutions designed to answer life's financial questions. Ultimately, we grow and protect wealth. What will you do? Perform outbound dialing on specified campaigns as contracted Handle online applications received via the website Contact interested clients and present the product to the client Achieve contracted performance targets Submit applications for fulfillment Maximize business opportunities Quality delivery /Recorded customer information Ensuring ongoing business relationships with clients What will make you successful in this role? Qualification & experience Grade 12 qualification 2 years inbound/outbound experience in a call centre environment 1 year medical aid gap cover experience preferable Clear criminal and credit record Knowledge and skills Good understanding of Financial Services Industry related legislation and regulation Fluent in both English and Afrikaans Commitment to the FAIS Act and meeting Fit & Proper qualification requirements Willingness to work overtime Personal qualities Selling skills Computer literacy Communication skills Planning and organising Building and maintaining relationships Treating Customers Fairly Initiative Continuous learning Tenacity Decision making Problem solving Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independentlyDrives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Build a successful career with us We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Life and Savings, Investment Group, Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.
Salary: R12000 to R12500

Senior PHP Engineer Reference No: 3406698345 | Cape Town, South Africa | Posted on: 19 May 2022

We are on the lookout for a full-time Senior PHP Engineer to join our development team. Our ideal Senior PHP Engineer will be proficient in Laravel and share our passion for technology and making a difference in South Africa. We are seeking a problem-solver with 5+ years of experience as a software developer who has great communication skills and a can-do positive attitude. As a Senior PHP Engineer, you will be involved in the entire product lifecycle including the design, development, deployment and maintenance of new and existing features and responsible for developing and maintaining functional and stable web applications. You'll be our go-to person for all PHP projects and you'll be an integral part of the Technology team. If you are a motivated, ambitious PHP software developer, have a track record of building high performing and secure web applications and are ready for a new challenge in an egoless environment, this role is for you.   As a Senior PHP Engineer, your responsibilities will include, but will not be limited to: Write clean, well-designed code following industry best practices Develop and maintain cutting edge web-based PHP applications Refactor, optimise and improve the existing codebase for maintenance and scale Collaborate with Product Management and other stakeholders within Engineering (Frontend, UX, etc.) to maintain a high bar for quality in a fast-paced, iterative environment Troubleshoot, test and maintain web applications and databases to ensure performance and functionality Solve complex performance problems and architectural challenges Perform code/peer reviews for other members in the team Write code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintain and advocate for these standards through code reviews Create and maintain documentation throughout the development process Contribute to all phases of the development lifecycle Advocate for improvements to product quality, security, and performance. Recognise impediments to our efficiency as a team ("technical debt"), and propose and implement solutions Use test-driven development and acceptance tests to ensure feature quality Keep up to date with new trends and best practices in web development   REQUIREMENTS Our ideal Senior PHP Engineer will possess: Previous working experience as a PHP Software Developer for 5+ years Certificate or Bachelor’s degree in Computer Science, Engineering or a similar relevant field (preferred but not essential) Proficient in PHP, HTML5, JavaScript, JQuery Experience with PHP MVC frameworks like Symfony/Laravel Knowledge of object-oriented PHP programming Excellent relational database skills with MySQL Good working knowledge of Git Excellent knowledge and understanding of API development and accompanying processes Experience with building restful JSON web services Experience with cloud infrastructure providers, preferably AWS Excellent verbal and written communication skills Strong analytical, problem-solving skills and willingness to roll up one’s sleeves to get the job done Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organisational problems and propose thorough iterative solutions Experience with performance and optimization problems and a demonstrated ability to both diagnose and apply preventative measures Positive and solution-oriented mindset Experience owning a project from concept to production, including proposal, discussion, and execution Self-motivated and self-managing, with excellent organisational skills. Demonstrated ability to work closely with other parts of the organisation   Knowledge of the following will be advantageous: Experience with Symfony/Laravel-based CMS like OctoberCMS Good understanding of Docker & container-orchestration technologies like Docker Swarm or K8s. ECS/EKS orchestration beneficial Experience with the core services of the AWS eco-system, such as IAM, Security Groups, VPC, EC2, RDS, S3, Cloudfront, etc. Experience with Unix/ Linux Based server environments and command line Great understanding of Apache and/or NGINX Salesforce Platform and Salesforce programming languages such as APEX and VisualForce Agile and lean methodologies such as Scrum and Kanban   Please note that this position is only available to SA citizens & SA permanent residents and preference will be given to previously disadvantaged individuals.   BENEFITS There’s a smorgasbord of added delights. With us, you would: Join an award-winning team in an industry-leading company in African travel and help us shape the future of our industry; Make an impact - for every 7 people we bring to Africa, we create one permanent job in the tourism industry; Earn an attractive remuneration package including a competitive base salary, 3% pension fund and 20 days of paid vacation per year; Hybrid work model – Enjoy the flexibility of working on-site and remotely part of the week; When on-site (usually 2 days a week), carry out your craft in gorgeous offices in the heart of Cape Town - the world's most beautiful city; Optional Health Insurance coverage with Essential Med; Work under visionary leaders who encourage a family culture, open and direct communication and honest feedback; Collaborate with a diverse and talented high-performance team; Explore Africa - To share our glorious continent with the crash, we offer each of our employees exclusive access to the our online travel portal. With the keys to the Kingdom, you'll unlock travel deals for yourself, your family and your friends. You'll get to take advantage of rebates on activities, transport and accommodation, including our own destinations! Should you wish to apply for this position, please email your latest CV and motivation to miriam@abcworldwide.com
Salary: Negotiable

Salesforce Engineer Reference No: 2960459589 | Cape Town, South Africa | Posted on: 19 May 2022

We are on the lookout for a full-time Salesforce Engineer to be the technical lead of our Salesforce team. Our ideal Salesforce Engineer will be a Salesforce enthusiast and share our passion for technology and sustainable tourism. We are seeking a detail-oriented technologist who is ready for a challenge and will take our Salesforce platform to another level. As our Salesforce Engineer, you will be responsible for leading the development and deployment of new features and functionalities, as well as driving day to day maintenance of Salesforce, with constant re-prioritization and adjustments being made along the way. You will work on projects that impact the highest priorities of our technology roadmap and the business, while collaborating cross-functionally with multiple teams to deliver results that impact company-wide strategic goals. The right candidate will thrive in a high-functioning, fast-changing, and collaborative environment. This is a highly visible role that not only requires a proven ability to develop and maintain Salesforce, but it will also require to perform code reviews for other developers on the team and to lead efforts to launch programs and custom solutions that use Salesforce.   As a Salesforce Engineer, your responsibilities will include, but will not be limited to: Lead the end-to-end process for Salesforce system administration and software development, from requirement gathering sessions with business leads, to design, development, documentation, testing, release of new features, and bug resolution for released feature sets Analyse changes to Salesforce that are often complex, interrelated, and cut across multiple platforms, to fulfill complicated requirements and improve performance Code review other developers working on the team working in Salesforce Closely partner with business stakeholders to conduct User Acceptance Testing (UAT) and sign off on successful implementations of features Collaborate with Head of Technology and Salesforce Manager to collect feedback, priorities, and ideas on Salesforce and translate these into a product roadmap for our Salesforce org Use ClickUp to create and successfully translate business requirements and their acceptance criteria, as well as manage backlog of requirements prior to development of the product’s features and functionalities Develop technical design specifications, deployment guide, release notes user guide documentations required for new in-house developed features or for Salesforce application (or 3rd party apps) features Maintain a governance model and change management process for Salesforce Continuously look for opportunities to optimise existing Salesforce code to improve overall performance Keep up to date with all new Salesforce & Kaptio features by attending educational workshops; reviewing release notes; establishing personal networks; participating in Salesforce trailblazer community groups   REQUIREMENTS Our ideal Salesforce Engineer will possess: BS, MS or Certificate Degree in Computer Science or related fields 3+ years of professional programming experience as a software engineer/ developer 2+ years of demonstrated experience developing solutions on Salesforce technical stack using the following platform components and languages:, Apex, Flow, Lightning Web Components, Lightning Aura Components, Visualforce, SOQL/SOSL, API 2+ years of prior experience working as part of collaborative, interdisciplinary team to deliver web-based products on time and on budget 1+ year deployment pipeline experience Demonstrated experience working with complex product development life cycles and schedules, in a high-functioning, fast-changing, and collaborative environment, from idealization through to MVP Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done   Knowledge of the following will be advantageous: Experience integrating external applications with the Salesforce platform Knowledge of source /version control tools such as Bitbucket, Git Agile and lean methodologies such as Scrum and Kanban Working knowledge of tools such as ClickUp or JIRA FIT / tailor-made travel industry   Please note that this position is only available to SA citizens & SA permanent residents and preference will be given to previously disadvantaged individuals.   BENEFITS There’s a smorgasbord of added delights. With us, you would: Join an award-winning team in an industry-leading company in African travel and help us shape the future of our industry; Make an impact - for every 7 people we bring to Africa, we create one permanent job in the tourism industry; Earn an attractive remuneration package including a competitive base salary, 3% pension fund and 20 days of paid vacation per year; Hybrid work model – Enjoy the flexibility of working on-site and remotely part of the week; When on-site (usually 2 days a week), carry out your craft in gorgeous offices in the heart of Cape Town - the world's most beautiful city; Optional Health Insurance coverage with Essential Med; Work under visionary leaders who encourage a family culture, open and direct communication and honest feedback; Collaborate with a diverse and talented high-performance team; Explore Africa - To share our glorious continent with the crash, we offer each of our employees exclusive access to the our online travel portal. With the keys to the Kingdom, you'll unlock travel deals for yourself, your family and your friends. You'll get to take advantage of rebates on activities, transport and accommodation, including our own destinations! Should you wish to apply for this position, please email your latest CV and motivation to miriam@abcworldwide.com
Salary: Negotiable

Data Engineer Reference No: 2084436385 | Cape Town, South Africa | Posted on: 19 May 2022

We aim to be Africa's ambassadors, and now, we are offering you the opportunity to join our Business Intelligence Team as a Data Engineer. As the ideal candidate you will take ownership for ensuring the integrity of all information within the data warehouse as well as the accuracy of the processes used to populate the warehouse on a daily basis. You will be responsible for developing and maintaining existing ETL as well as provide operational BI support to the business.   As a Data Engineer, your responsibilities will include, but will not be limited to: Designing, developing, testing, maintaining and documenting ETL procedures Developing SQL scripts for ad-hoc requests and reports Assisting in data management and data integrity initiatives Understanding system workflows and documenting key data flows Aligning Key Performance Indicators, reporting and analytics Addressing reporting issues at root cause level Refine and automate regular processes / scheduled jobs, track issues, and document changes Continuously assess and document data quality Manage new permissions requested and report on database access for users and application logins Translating business needs into technical specifications Improving existing BI tools and procedures   REQUIREMENTS Our ideal Data Engineer will possess: BA/Bcom/BsC in either Engineering, Info Systems, Computer Science or related field 2+ years’ experience with MSSQL & MYSQL 1-2 years of experience developing and maintaining ETLs and using Data Integration tools (e.g. Pentaho, Talend), or scripts Experience querying data from a data warehouse and loading data into it Experience obtaining data from diverse sources including APIs, RDBMSs, flat files, google sheets etc. Basic understanding of programming languages (Java or Python) Experience designing relational and non-relational data structures Working experience with more than one database technology Strong analytical and troubleshooting skills, including a proficiency for root cause analysis Experience creating technical documentation A collaborative and creative approach to solving business issues while working with partner teams A self-starter with phenomenal problem solving and diagnostic acumen, and a strong analytical mind-set Acute attention to detail and strong organisational skills in order to prioritise tasks and relay insights to members of the leadership team The ability and eagerness to further develop the required skills through self-learning Strong teamwork skills as well as the ability to work independently from team   Knowledge of the following will be advantageous: Multidimensional design & modelling based on Kimball best practices DWH architectures Code versioning Technical Documentation Experience with Linux run levels and file system Experience using Salesforce or NetSuite as a data source is desirable Experience using Google suite   Please note that this position is only available to SA citizens & SA permanent residents and preference will be given to previously disadvantaged individuals.   BENEFITS There’s a smorgasbord of added delights. With us, you would: Join an award-winning team in an industry-leading company in African travel and help us shape the future of our industry; Make an impact - for every 7 people we bring to Africa, we create one permanent job in the tourism industry; Earn an attractive remuneration package including a competitive base salary, 3% pension fund and 20 days of paid vacation per year; Hybrid work model – Enjoy the flexibility of working on-site and remotely part of the week; When on-site (usually 2 days a week), carry out your craft in gorgeous offices in the heart of Cape Town - the world's most beautiful city; Optional Health Insurance coverage with Essential Med; Work under visionary leaders who encourage a family culture, open and direct communication and honest feedback; Collaborate with a diverse and talented high-performance team; Explore Africa - To share our glorious continent with the crash, we offer each of our employees exclusive access to the our online travel portal. With the keys to the Kingdom, you'll unlock travel deals for yourself, your family and your friends. You'll get to take advantage of rebates on activities, transport and accommodation, including our own destinations!   Should you wish to apply for this position, please email your latest CV and motivation to miriam@abcworldwide.com
Salary: Negotiable

German-Speaking International Assistance Coordinator (ACO) Reference No: 2827658261 | Cape Town, South Africa | Posted on: 17 May 2022

Our client is seeking German speakers to fulfil the position of International Assistance Coordinator (ACO).   Job Description Communicate over the phone and via email with policyholders and a worldwide network of medical providers Co-ordinate logistic arrangements locally and internationally to assist policyholders in medical or difficult travel situations Work closely with medical professionals internally and externally   Job Requirements German speaker with full professional fluency, also in English. Pro-active and performing well under pressure Flexible and open-minded to ongoing changes and training Previous work experience in Medical Assistance, Insurances, Claims Handling or Tourism will be an advantage Bachelor’s Degree or higher Good computer user skills in Microsoft Office tools SA Visa already in place FSB registered – a big bonus Hours They operate local office hours (Monday – Friday 9am – 5pm) and 24/7 in various international projects in liaison with other centres around the world Must be able to work in shift including some weekends and some evenings/nights per month   Should you meet all the requirements and wish to apply, please send your latest CV and motivation to diane@abcworldwide.com
Salary: Negotiable

German-Speaking Claims Handler Reference No: 1739242290 | Cape Town, South Africa | Posted on: 17 May 2022

Our client is seeking German & English speakers to fulfil the position of Claims Handler   Job Description Claims services Answering incoming phone and email enquiries Communication & claims processing arrangements for medical insurance claims Efficient "start to end" claims handling including data entry and invoice assessment Provide friendly and outstanding customer service Respond to enquiries in a timely and efficient manner Work efficiently in a multi-lingual and multi-cultural team Job Requirements German speaker with professional fluency, also in English Pro-active and performing well under pressure Excellent attention to details Flexible and open-minded to ongoing changes and training Matric or higher Strong computer user skills in Microsoft Office tools SA VISA secured already, ideally Advantageous FSB registered – a big bonus Previous work experience in Medical Assistance, Insurances, Claims Handling or Tourism will be an advantage Hours Local office hours (Monday – Friday 9am – 5pm) Language Assessments Please include a written paragraph in German (not using Google Translate) – introducing yourself A verbal German assessment will be requested after contact has been made with the recruiter   Should you meet all the requirements and wish to apply, please send your latest CV and motivation to diane@abcworldwide.com
Salary: Negotiable

Business Development Manager Reference No: 1857362070 | Grahamstown, South Africa | Posted on: 17 May 2022

Business Development Managers Our Telecoms company is urgently looking to fill x6 Business Development Manager positions in the Port Elizabeth area.  This is a sales position in our fibre to the business (FTTB) division and the ideal candidate/s should be a hunter with telecommunications and sales experience.Your CV must indicate what area you have worked in – we require experience in the technology background – specifically telecoms infrastructure or software – technical or marketing. We require candidates with this kind of background please.   Responsible for and not limited to: Achieving sales Pipeline build Cold Calling, Prospecting and Networking to attend new business customer meetings per weekBe fully trained and knowledgeable in the telecoms product stackFollow Our Telecoms Academy or external courses as directed / required by the business on a regular basisSolution selling of key products to new customersProspecting and presentations to potential customersAbility to scope customized solutions to suit customer needsManaging the customer journey (customer relationship management)Sales & campaign planningManagement reporting – Accurate and efficient management of sales statistics and reports i.e.Weekly Pipeline reporting, forecasting, precinct or sales areas statistics …..Develops a business plan and sales strategy for the market that ensures attainment of yourpersonal and company sales goalsInitiate and coordinates development of action plans to penetrate new markets and PrecinctsEfficient management of workflow procedures within areas of operational responsibility At least you must have: 2-year ICT industry experience3 years junior management experience3 years successful Corporate Direct Sales experience
Salary: Negotiable

Compliance Manager (Sub-Saharan Africa Region) Reference No: 3369824597 | Johannesburg, South Africa | Posted on: 12 May 2022

JOB DESCRIPTION An opportunity exists for a Compliance Manager (Sub-Saharan Africa Region). The purpose of the role is to provide compliance and organizational advice to management and associates on compliance topics. Duties may include but are not limited to: Advice and Expertise Provide compliance and organizational advice to management and associates on compliance topics; Understand, and keep abreast of changes to, relevant local laws and regulations; Implement local policies, guidelines, and procedures; Cooperate and liaise with government authorities and where necessary, instruct and manage external legal counsel. Compliance Risk Management Identify and analyse compliance risks, with a focus on anti-corruption and anti-bribery, as well as carrying out measures to monitor and mitigate risks, for example third-party due diligence, risk assessments and audits; Support local management to define/promote compliance goals on anti-corruption and compliance culture; Support further development of the compliance management system. Training/Communication Design and conduct trainings on compliance topics; Design and implement programs and initiatives to ensure awareness of compliance organization and topics, both internally and externally; Ensure effective communication of compliance topics in general Monitoring and Control Review and monitor the compliance management system to ensure it meets the requirements under local laws; Conduct and assist in compliance investigations, including recommending appropriate sanctions, disciplinary measures, or other consequences, and, if necessary, implementation of sanctions and measures; Monitor and review effectiveness of compliance program General Undertake duties as and when assigned by Regional Head of Corporate Compliance MINIMUM REQUIREMENTS 7+ years of experience in ethics and compliance, legal, risk management/mitigation, internal audit, or other similar governance areas preferably in a multi-national company; Sound knowledge of and experience in the relevant regulations and laws, particularly relating to anti-corruption and anti-bribery; Supervisory experience preferred; Solid time management and organizational skills; Ability to work under pressure and to manage multiple tasks in a dynamic corporate environment; Excellent interpersonal and communication skills (fluent in English), with ability to communicate professionally with all levels within the organization; Must be a self-starter and exhibit confidence and comfort with decision making, including disagreement with other stakeholders; Certified Compliance and Ethics (CCEP) credentials would be an advantage; Fully computer literate on MS Office / Outlook etc PERSONAL CHARACTERISTICS Integrity; Value-driven; Demonstrated record of proactivity and creative thought; Strong analytical and problem-solving skills; Willingness to travel both domestically and internationally up to 30% (subject to applicable COVID-19 measures) QUALIFICATIONS A Degree in legal studies, criminal justice, or related field is essential. Being an admitted attorney is an advantage   Should you wish to apply for this position, please email your latest CV, certificates and motivation to diane@abcworldwide.com
Salary: Negotiable

Technical Support Engineer Reference No: 1028896766 | Cape Town, South Africa | Posted on: 11 May 2022

For supporting our growing business we are looking for a Technical Support Engineer (Solar PV Industry) reporting to our Business Development Manager in Cape Town. Responsibilities Active technical and application support of sales staff in the preparation of sales offers in respect of technical and other aspects Technical selling, consultation and support of customers and in respect of the company’s Solar PV products and systems in both – commercial and residential markets Technical On-Site and telephonic support Repair and assessment of product in our Service Centre as well as managing of product return processes Preparation of Quotations, Client Follow Up, Product and Stock Consulting and Order Confirmation to Clients Support Department Manager when implementing new products and services Gaining internal knowledge about new products or updates and changes. Internal processing and presentation in the company’s knowledgebase and training of colleagues Working close with the Department Manager for setting up and maintain technical presentations, product battle cards, warranty guidelines etc… Commencement of regular technical product and system trainings with clients where new products are introduced or system configurations are shown Preparing Solar PV designs in the company’s design software PV Manager. Commencement of internal and external trainings herein Drawing of single line diagrams Being the main contact for warranty and claim handling of products, especially for those where the company is responsible for the first line service Qualifications Bachelor’s Degree in Electrical or Mechanical Engineering is preferred Knowledge and experience in the SOLAR field is an asset Product experience with Victron, SMA, Fronius, GoodWe, SolarMD and BYD is preferred Minimum 2 years technical experience in the SOLAR industry Excellent written and verbal communication skills required Excellent Afrikaans and English skills Willingness to work in a fast-paced, customer facing environment Ability to organize, prioritize and effectively multi-task daily and meet deadlines Assertive, confident and clear communicator – via e-mail, phone and face-to-face Proficient with desktop applications such as Windows & Office. ERP System Knowledge is an asset Experience with PV Design Software such as PV Syst, PV Sol etc., is an asset Must have valid state driver’s license Benefits Competitive compensation Attractive vacation arrangements Career path opportunities for top performers in a growing industry   Should you meet all the requirements and wish to apply, please send your latest CV, qualifications and motivation to diane@abcworldwide.com
Salary: Negotiable

Junior Solar PV Engineer Reference No: 2238824743 | Cape Town, South Africa | Posted on: 11 May 2022

For supporting our growing business we are looking for a Junior Solar PV Engineer reporting to our Business Development Manager in Cape Town. Responsibilities Active technical and application support of sales staff in the preparation of sales offers in respect of technical and other aspects Technical selling, consultation and support of customers and in respect of the company’s PV products and systems in both – commercial and residential markets Technical On-Site and telephonic support Repair and assessment of product in our Service Centre as well as managing of product return processes Preparation of Quotations, Client Follow Up, Product and Stock Consulting and Order Confirmation to Clients Support Department Manager when implementing new products and services Gaining internal knowledge about new products or updates and changes. Internal processing and presentation in the company’s knowledgebase and training of colleagues Working close with the Department Manager for setting up and maintain technical presentations, product battle cards, warranty guidelines etc… Commencement of regular technical product and system trainings with clients where new products are introduced or system configurations are shown Preparing PV designs in the company’s design software PV Manager. Commencement of internal and external trainings herein Drawing of single line diagrams Warranty and claim handling of products, especially for those where the company is responsible for the first line service Qualifications Bachelor’s Degree in Electrical or Mechanical Engineering is preferred Knowledge and experience in the solar field is an asset Product experience with Victron, SMA, Fronius, GoodWe, SolarMD and BYD is preferred Minimum 2 years technical experience in the solar industry Excellent written and verbal communication skills required Excellent Afrikaans and English skills Willingness to work in a fast-paced, customer facing environment Ability to organize, prioritize and effectively multi-task daily and meet deadlines Assertive, confident and clear communicator – via e-mail, phone and face-to-face Proficient with desktop applications such as Windows & Office. ERP System Knowledge is an asset Experience with PV Design Software such as PV Syst, PV Sol etc., is an asset Must have valid state driver’s license Benefits Competitive compensation Attractive vacation arrangements Career path opportunities for top performers in a growing industry   Should you meet all the requirements and wish to apply, please send your latest CV, qualifications and motivation to diane@abcworldwide.com
Salary: Negotiable

Fraud Floor Manager Reference No: 1594429555 | Cape Town, South Africa | Posted on: 11 May 2022

Location: Century City, Cape Town Salary: Exp. Dependent Start: ASAP Purpose of the Role To manage and maintain the operations team of the Central Fraud team and develop the department. Key Responsibilities: Responsible for supervising the general operations of the teams Act as an escalation resource for cases that require more in-depth investigation and knowledge Assist with the Risk responsibilities and obligations of the organisation including development, performance, and maintenance of processes Assist in achieving complete risk management systems in accordance with organisation plans and adherence to legislation and agreed regulatory bodies’ processes and procedures Meet set targets personally and for the team Together with the department Trainer, contribute to the training and development of the team Monthly Team feedback sessions and managing progress of each individual team member. Monitor team performance, KPIs, and SLAs and motivate the team to achieve goals Providing advice, guidance, and support to all individuals on the team Assist in the recruitment of team members, subject to agreed criteria Train and appraise individual team members to ensure targets are met Grooming the team in all process areas and regularly working towards expanding their knowledge base Regular reporting and escalation to Management about team progress and any concerns that require their attention. Allocation of work based on business and management requirements. Ensuring that all tasks is being recorded, performed, and updated Ensuring adherence to all internal process documents and policies Document and send via email any personal improvement discussions held with individual team members to management and to the individual Requirements: Experience of working in an eCommerce business Experience working in risk & fraud mitigation function and understanding the regulatory requirements. Experience in handling & mentoring people and holding healthy discussions. Experience in documentation and effective communication Effective business decision-making skills, be able to think on your feet Excellent computer proficiency (MS Office – Word, Excel, and Outlook) Leadership experience, handling people and their work Experience in working for an international contact centre Ability to work in different shifts Ability to work in a multi-dimensional environment Grade 12 or equivalent   Please note that this position is only available to SA citizens & SA permanent residents and preference will be given to previously disadvantaged individuals.
Salary: Negotiable

Fraud Manager Reference No: 2859727656 | Cape Town, South Africa | Posted on: 11 May 2022

Location: Century City, Cape Town Salary: Exp. Dependent Start: ASAP Purpose of the Role To manage and maintain the operations team of the Central Fraud team and develop the whole department. Key Responsibilities: Handle escalations from our Licensees and 3rd party organisations Develop and optimize new and existing processes, infrastructure, strategies, and tools, utilized to identify, and manage fraud risk Ensure suspicious activities are promptly investigated, handled in a timely and appropriate manner, working with the respective stakeholders where applicable Provide strategic insights via regular high-quality reporting to the management team Act as an escalation resource for cases that require more in-depth investigation and knowledge Oversee the flow of daily operations ensuring that all tasks of the team are done in an accurate and efficient way Monitor team performance, KPIs, and SLAs and motivate the team to achieve goals Work closely with QA to ensure service levels are met and any training gaps are fulfilled Monthly Team feedback sessions and managing progress of direct reports. Recruitment of team members, subject to agreed criteria Hold weekly meetings with Quality Assurance Team Leader to close any performance gaps for the team Be the subject matter expert in your vertical Hold weekly meetings with department Team Leaders (Payment Ops, Verifications, QA) Document and send via email any personal improvement discussions held with individual team members to management and to the individual Requirements: Experience of working in an eCommerce business Experience working in risk & fraud mitigation function and understanding the regulatory requirements. Making operational and process decisions Experience in handling & mentoring people and holding healthy discussions. Experience in documentation and effective communication Effective business decision-making skills, be able to think on your feet Excellent computer proficiency (MS Office – Word, Excel, and Outlook) Leadership experience, handling people and their work Extensive knowledge of Anti Money Laundering Regulations and Responsible Gaming Experience in working for an international contact centre Ability to work in a multi-dimensional environment Grade 12 or equivalent Attention to detail and time management skills Please note that this position is only available to SA citizens & SA permanent residents and preference will be given to previously disadvantaged individuals.
Salary: Negotiable

Team Leader : Sales Specialist Reference No: 3219846077 | King William's Town, South Africa | Posted on: 10 May 2022

Sales Specialist: Team Leader – King Williams Town Achievement of Sales targets on key products   Job description includes, but not limited to: - Be fully trained and knowledgeable in the Sales division product ranges Solution selling of telecommunication products to existing and new customers Prospecting and presentations to potential customers Design of customized solutions to suit customer needs Building and maintaining relationships with key accounts Managing the customer journey (customer relationship management) Customer retention and upselling initiatives Events management and coordination in conjunction with the relevant internal departments and external organizations Attend product conferences / training and road shows to expand knowledge of the industry   Minimum requirements Bilingual – Must speak English & Afrikaans Grade 12 Sales related qualification 3 years Direct sales experience in a selling environment Must have a vehicle to travel to clients/ events (non-negotiable) and Must have a Driver’s license (non-negotiable) Computer Literate Please note that this position is not desk-bound, you will be out of the office most of the time.
Salary: Negotiable

BI Developer Reference No: 3132469919 | Cape Town, South Africa | Posted on: 09 May 2022

Summary Our Client in the Travel and Tourism industry has an exciting opportunity for a BI Developer to join their Business Intelligence Team. As the ideal candidate, you will take ownership of ensuring the integrity of all information within the data warehouse as well as the accuracy of the processes used to populate the warehouse daily. You will be responsible for developing and maintaining existing ETL as well as providing operational BI support to the business. Job Description Designing, developing, testing, maintaining, and documenting ETL procedures Developing SQL scripts for ad-hoc requests and reports Assisting in data management and data integrity initiatives Understanding system workflows and documenting key data flows Aligning Key Performance Indicators, reporting, and analytics Addressing reporting issues at the root cause level Refine and automate regular processes / scheduled jobs, track issues, and document changes Continuously assess and document data quality Manage new permissions requested and report on database access for users and application logins Translating business needs into technical specifications Improving existing BI tools and procedures Key Roles and Responsibilities BA/Bcom/BSc in either Engineering, Info Systems, Computer Science, or related field 2+ years experience with MSSQL & MYSQL 1-2 years of experience developing and maintaining ETLs and using Data Integration tools (e.g. Pentaho, Talend), or scripts Experience querying data from a data warehouse and loading data into it Experience obtaining data from diverse sources including APIs, RDBMSs, flat files, google sheets, etc. Basic understanding of programming languages (Java or Python) Experience designing relational and non-relational data structures Working experience with more than one database technology Strong analytical and troubleshooting skills, including proficiency in root cause analysis Experience creating technical documentation A collaborative and creative approach to solving business issues while working with partner teams A self-starter with phenomenal problem solving and diagnostic acumen, and a strong analytical mind-set Acute attention to detail and strong organizational skills to prioritize tasks and relay insights to members of the leadership team The ability and eagerness to further develop the required skills through self-learning Strong teamwork skills as well as the ability to work independently from the team Advantageous Skills and Knowledge Multidimensional design & modeling based on Kimball best practices DWH architectures Code versioning Technical Documentation Experience with Linux run levels and file system Experience using Salesforce or NetSuite as a data source is desirable Experience using Google suite Please note that this position is only available to SA citizens & SA permanent residents and preference will be given to previously disadvantaged individuals.
Salary: Negotiable

Head of Academics English Stream High School Reference No: 3083593050 | Cape Town, South Africa | Posted on: 09 May 2022

Position Overview The Head of Academics is the academic and administrative leader and has overall responsibility for the day-to-day operation of the English Stream High School. The Head of Academics effectively directs school programs, including academics, co-curricular, and community service programs. The Head of Academics fosters a challenging educational environment that strives to support, care for, and nurture each student and helps develop each student's academic, physical and emotional growth.   The Head of Academics is responsible for the operation of the IEB stream in accordance with the mission of the school and the strategic goals as determined by the Board. He or she works in close cooperation with the Heads of the NSek / English Middle School, the Head of Abitur German High School, the Pedagogical Head, the Deputy Headmaster and the Headmaster.   The Head of Academics sets a standard of excellence for all aspects of the school's program, including attracting, recruiting, motivating, and supporting an outstanding and diverse faculty. The Head of Academics plays a role in the accreditation process and helps to ensure the school's professional standing.   Duties and Responsibilities Is primarily the learning leader for the NSC (IEB) stream of the school Champions the implementation of the strategic plan and the school’s initiatives Builds a collaborative learning culture within the school Directs the NSC (IEB) stream curricular objectives and professional learning goals Plans and implements an expert schedule that ensures that each student receives the full benefit of the program (both curricular and co-curricular) and is financially responsible Provides, in co-operation with the Pedagogical Head, a consistent and continuous school-wide focus on student achievement and assessment and uses appropriate data and benchmarks to set, monitor, track and evaluate individual student progress Collaborates with the Heads of the NSek / English Middle School to ensure a seamless transition of learners from Middle School to High School through a consistent teaching strategy Understands the admissions process at highly selective universities Oversees the coordination of assessment and ensures the timely reporting of this to parents Manages change and encourages innovation, communication, and healthy risk-taking Promotes an environment focused on the school values of Diversity, Inclusion, Responsibility Drives Innovation and Adaptability Understands how to best lead learning programs for an inclusive and diverse student population Ensures that all stakeholders are fully informed on IEB matters Assist in prize giving events and ensure certificates and awards are prepared for the learners   Staff Development Collaborates with faculty on individual goals and provides a timely and thorough analysis of faculty performance Assists in the recruitment, evaluates, and develops high quality, committed faculty and staff Establishes professional development needs within the strategic plan and the school’s goals Promotes staff growth through using data, developing positive relationships, and creating a safe environment for honest and reflective professional dialogue   Communication Communicates effectively with the divisional faculty and staff to ensure alignment and collaborative decision-making process Maintains regular written communication with faculty, parents and students Articulates the school program and initiatives through parent conferences and other venues as needed Understands and effectively articulates the school's values, strategic plan, policy and established procedures Oversees procedures for reporting student progress to students and parents on a regular basis Collaborates effectively with the Admissions and Communications team regarding local and global marketing and communication needs Is accessible to the school’s students Promotes growth of student leadership and school spiri   Management Understanding of IEB assessments as well as transcript documentation for ease of access to universities globally Co-operation with the counselling team to ensure proper academic counselling and college and career counselling, allowing students access to their best fit universities Developing an annual budget for academic program of the English High School Managing and being accountable for the English Stream’s annual budget, ensuring appropriate resources are in place to support learning Ensuring all stakeholders are empowered to contribute to the budgeting process, identifying priorities and curriculum needs Demonstrates strength in documentation and focuses on clarity, consistency and coherence   Innovation Demonstrates a willingness to be a risk-taker in re-imagining educational courses, spaces and structures Develops learning opportunities for students in areas such as STEM, Entrepreneurship, Sustainability, and areas aligned to future workforce needs Is a force for positive and innovative change where opportunity exists   School Community Supports Parent engagement and parent volunteerism within the school Promotes of sense of school belonging among parents, students, and teachers Is visible at school and community events Contributes to the building of an annual calendar rich with opportunities for parents, students, and teachers to engage in activities at the school     Required Qualifications and Experience SACE registered. Minimum of bachelor's degree in education or similar. Master’s degree preferred Minimum of 7 years teaching experience Minimum of relevant teaching qualification in one subject offered at the school Successful experience as Head of Academic or Head of Department or similar / relevant management positions in an independent IEB school setting Demonstrated excellence in leading people, managing processes, and improving learning Exceptional knowledge of best practices in curriculum, assessment, pedagogy, and data-driven decision-making   Commencement date: January 2023 or sooner (Negotiable)   Should you meet all mentioned requirements, kindly send a letter of motivation including your suitability for the position, accompanied by a CV naming three referees, via email to diane@abcworldwide.com by no later than 27th May 2022.
Salary: Negotiable

Sales Specialist Reference No: 3453777922 | Plettenberg Bay, South Africa | Posted on: 03 May 2022

Sales Specialist: FTTH Garden Route X2 Mossel Bay X1 Oudshoorne X2 George X3 Plettenberg Bay, Sedgefield and Knysna   Achievement of Sales targets on key products   Job description includes, but not limited to: - Be fully trained and knowledgeable in the Sales division product ranges Solution selling of telecommunication products to existing and new customers Prospecting and presentations to potential customers Design of customized solutions to suit customer needs Building and maintaining relationships with key accounts Managing the customer journey (customer relationship management) Customer retention and upselling initiatives Events management and coordination in conjunction with the relevant internal departments and external organizations Attend product conferences / training and road shows to expand knowledge of the industry Minimum requirements Bilingual – Must speak English & Afrikaans Grade 12 Sales related qualification 3 years Direct sales experience in a selling environment Must have a vehicle to travel to clients/ events (non-negotiable) and Must have a Driver’s license (non-negotiable) Computer Literate Please note that this position is not desk-bound, you will be out of the office most of the time.
Salary: R9000

Massage Therapist Reference No: 1137197757 | Dar es Salaam, Tanzania | Posted on: 25 April 2022

Speak English? Want to Work Abroad? 2 year contract Tickets, accommodation, transport, food allowance provided All statutory requirements and work/immigration permit provided Competitive salary (USD) + incentive   Responsibilities Provide options of massage that are best for client condition Consult with clients about their medical histories and any problems with stress and/or pain in order to determine whether massage would be helpful Massage and knead the muscles and soft tissues of the human body in order to provide treatment for medical conditions, injuries or wellness maintenance Prepare and blend oils, and apply the blends to clients' skin   Qualifications  Experience working in a spa or therapy center environment preferred 2+ years' experience as a professional massage therapist Proficient knowledge of reflexology, Swedish, prenatal, hot stone, trigger point, sports, and deep tissue massage Excellent communication skills, both verbal and written Great interpersonal skills Dexterous and able to stand for extended periods Ability to keep a well-groomed, professional appearance Ability to perform massages on diverse clients
Salary: Negotiable

Junior Engineer Reference No: 2098864157 | Johannesburg, South Africa | Posted on: 25 April 2022

They are looking for a Junior Engineer with a minimum of 3 – 5 years civil engineering experience to assist with the ongoing growth of the company.   Primary Responsibilities Structural analysis of reinforced concrete, steel and aluminium structures Structural design of reinforced concrete, steel and aluminium structures Preparation of Engineering report including drawings for dissemination to PR Eng for sign off Compilation of Engineering packs for dissemination to clients, pack typically includes: Detailed design report Loading analysis Structural calculations Construction drawings Any approvals from module manufacturers Sign-off documents from external PrEng Meeting with client engineers to gain approval on design works and develop solutions to bespoke challenges Meeting with suppliers to manage timeframes and limitations of developed solutions. Meet with onsite representatives of our client to develop solutions to issue arising on site. New product development and existing product refinement. Assist in the development of improved design and engineering control processes   Additional Responsibilities Interact with new and existing customers Aid in the development of new and improved processes to guarantee efficient delivery of the projects   Requirements Licensed to work in South Africa Driver’s license essential BEng/BSc in Civil/Structural Engineering Ability to manage diverse, simultaneous projects of varying complexities An understanding of and experience within the Solar PV market is essential Strong communication skills   Software Requirements An understanding of: AutoCAD Sketchup (advantageous) Structural analysis software (Prokon, etc)   Soft Skills In addition to the hard skill requirements our client is also looking for candidates that are: Willing to take on additional responsibility Enthusiastic Energetic Self-motivating Excellent communication skills Approachability Intercultural sensitivity English and Afrikaans essential.   Travel 20 – 30% of the candidate’s time will be spent away from the office on the road   Reasons to Work for our client Openness and teamwork are encouraged within our young versatile team Significant opportunity for growth within the organisation A challenging and varied position within a new industry Rapidly growing company with a focus on international markets On the job training
Salary: R18000 to R20000

Office Manager & Personal Assistant Reference No: 1913746587 | Johannesburg, South Africa | Posted on: 25 April 2022

They are looking for an Office Manager & Personal Assistant with a minimum of 3 – 5 years’ experience to assist their Managing Director and General Manager at their office in Johannesburg.   Primary Responsibilities Reporting to senior management and performing secretarial and administrative duties Answer and direct phone calls Liaise with senior managers to handle requests Book travel arrangements (transport and accommodation) Develop and maintain a filing system and assist in the preparation of regularly scheduled reports Capturing data into project files of invoices, fuel slips and delivery notes from site Maintain contact lists of suppliers and update their pricing lists regularly Provide general support to visitors Scheduling appointments, maintaining an events calendar, and sending reminders Ordering office supplies and replacements, as well as managing mail and courier services Copying, scanning, and emailing documents, as well as taking notes   Additional Responsibilities Interact with new and existing customers Aid in the development of new and improved processes to guarantee efficient delivery of the projects   Requirements Licensed to work in South Africa Driver’s license essential Ability to manage diverse, simultaneous projects of varying complexities Proficiency in Microsoft Office applications such as Excel, Word, Outlook, Strong communication skills   Soft Skills In addition to the hard skill requirements our client is also looking for candidates that are: Willing to take on additional responsibility Enthusiastic Energetic Self-motivating Excellent communication skills Approachability Intercultural sensitivity English both written and verbal is essential   Travel 90 – 95% of the candidate’s time will be in the office
Salary: R12000 to R15000

Agent Sales Service Consultant - Travel Industry Reference No: 1150335299 | Cape Town, South Africa | Posted on: 24 April 2022

Skills & Experience Required Excellent communication skills, a service delivery mindset and a strong customer service focus both internally with colleagues and externally with suppliers Strong administration and organizational skills with great attention to detail Proactive mindset and can-do attitude Ability to work independently as well as within a broader team setup Ability to work well under pressure Experience of delivering results in a performance oriented and fast paced sales environment Experience in, and knowledge of East African safari sales advantageous Skilled in designing detailed and individualized quotes for itinerary requests Excellent sales skills and the ability to upsell Experience working in sales team environment Good knowledge of sales & reservations systems Experience in handling demanding situations (e.g. complaints, last minute requests, changes whilst travelling) Experience in and willingness to handle issues outside of office hours when required Energetic and eager to learn   Responsibilities & Duties   Working closely alongside the East Africa Specialist to manage some of the administrative and operational tasks of the sales process Checking availability at Asilia 3rd party properties through various platforms as well as securing space on a provisional basis a necessary Confirmation of all services upon agent’s confirmation as per internal procedure Checking invoices match costs in quote system and flagging discrepancies to East Africa Specialist Liaising with Finance Team to ensure efficient allocation of deposit to booking Reconfirmation of bookings due to travel, including but not limited to checks on dietary requirements and rooming allocations Updating systems with timings and booking reference on behalf of the East Africa Specialist at reconfirmation stage Report any error or issue to your line manager immediately on discovery Respond to ad-hoc requests from agents Provide proactive support to colleagues in peak or leave times Proactive approach to your personal and departmental objectives and working together with management to ensure we reach these targets Following and adhering to all procedures a set out in the operating manuals Attending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as the 3rd party suppliers) and the countries in which we operate. Taking a proactive adaptable approach to learning in terms of sales skill, systems, processes and product knowledge Use systems to their maximum potential and play an active role in helping improves where possible Awareness of ways in which we can increase sales and play an active role in increasing the performance of the unit Encourage inter department co-operation Any other duties as required including possible project work   Required Work Practices Across all interactions, promote the image of the commercial team as best in class externally with our clients and internally with our key stakeholders As a key point of contact and the face of Asilia, upholding and contributing to the reputation of the company as a leading safari operator The Asilia values are company values that play an important role in how we define ourselves and set ourselves apart. We place high value on living in these values every day work practices These values are genuine, inspired to do good, caring family spirit, teamwork, dedicated to service, consistent quality and going the extra mile When staff activities happen within working hours it will be compulsory to attend   Conditions and Hours of Work   You will be required to work in the Cape Town office from Monday – Friday. You are required to work 9 hours per day, including an hour lunch break. The working hours are 08h00 to 17h00 with some flexibility You may be required to work alternative South African public holidays, for which you may be compensated with time off in lieu Overtime may be required during peak periods
Salary: Negotiable

Snr Sales Ops Consultant - Travel Industry Reference No: 940207725 | Cape Town, South Africa | Posted on: 24 April 2022

SKILLS & EXPERIENCE REQUIRED Strong administration and organizational skills Meticulous attention to detail Excellent communication skills, a service delivery mindset and a strong customer service focus both internally with colleagues and externally with suppliers Must work well under pressure Excellent time management skills with the ability to multi-task and prioritize tasks Proactive mindset and can-do attitude Ability to work independently as well as within a broader team setup Good computer literacy including use of inhouse sales systems Strong administration and organizational skills with great attention to detail with desire for continuous improvement Creative, problem-solving mindset Experience in and willingness to handle issues outside of office hours with required Self-starter and the ability to work independently as well as within a broader team setup Energetic and eager to learn   SKILLS & EXPERIENCE ADVANTAGE Experience in, and knowledge of East Africa Safari sales advantageous (Kenya & Tanzania) – at least 3 years’ experience of East Africa, and 5 years’ experience in the safari industry Experience working in a sales team environment and/or operations background Strong sales and customer service skills (written & telephone) Knowledge of Business Sales Systems e.g., HubSpot   RESPONSIBILITIES & DUTIES Working closely alongside East Africa Specialists to manage some of the administrative and operational tasks of the sales process – from quote stage through to client travel Checking availability at the company and 3rd party properties through various online platforms as well as email requests Compiling options for Africa Specialist to present in a quote based on client requirements, with the desire to present upsell opportunities or alternatives when the original request is not possible Provisionally holding options with 3rd party suppliers, amending as required during requote phases and ensuring timely release of options no longer in play Provisional holding of the company’s accommodation on inventory management system Confirmations of all services upon guest confirmation, checking for accuracy Checking invoices match costs in quote system and flagging discrepancies to East Africa Specialist Liaising with finance team to ensure efficient allocation of deposit to booking Pre-travel reconfirmations with all suppliers including checks on dietary requirements, rooming allocations are accurate as per client needs Updating systems with timings and booking references on behalf of the East Africa Specialist at reconfirmation stage Preparation of final documents for final checks by East Africa Specialist Report any errors or issues to your line manager immediately on discovery Provide proactive support to colleagues in peak or leave times Proactive approach towards your personal and departmental targets and working together with management to ensure we reach these targets Attending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3rd party suppliers) and the countries in which we operate, therefore continuously improving and strengthening your knowledge of these destinations Taking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledge REQUIRED WORK PRACTICES Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with our key stakeholders As a key point of contact and the face of the company, upholding and contributing to the reputation of the company as a leading safari operator The company values are values that play a significant role in how we define ourselves and set ourselves apart. We place high value on living these values in every day work practices. These values are genuine, honesty, quality, commitment, and care. When staff events happen within working hours, it will be compulsory to attend Attend all Training & Development programs as required   CONDITIONS AND HOURS OF WORK You will be required to work in the Cape Town office from Monday – Friday. You are required to work 9 hours per day, including an hour lunch break. The working hours are 08h00 to 17h00 with some flexibility You will be required to be available afterhours and on weekends (i.e. standby occasionally) as and when needed. This includes checking online booking platforms for possible last-minute arrivals / bookings (on a rotational basis within the team) You will be required to work alternative South African public holidays, for which you may be compensated with time off in lieu Overtime may be required during peak periods, for which you may be compensated with time off in lieu We operate a 24/7 emergency phone that rotates between consultants for which you take full responsibility according to a roster for 1 week at a time. Overtime may be required during peak periods You may be required to travel for work from time to time (must have a valid passport) You will be required to be fully vaccinated against Yellow Fever and COIVD-19 as a condition to travel (irrespective of the destinations requirements)
Salary: Negotiable

Senior Contract Lifecycle Coordinator Reference No: 3273234993 | Bryanston, South Africa | Posted on: 12 April 2022

The Senior Contract Lifecycle Coordinator provides support in the Contracts Management Lifecycle Process. This includes the maintenance of customer data for Support and Service contracts and other information, ensuring that the relevant database is up to date and accurate. The Contract Specialist follows a detailed process to ensure that Renewal Data and pricing is presented at certain intervals during the life cycle to the relevant client engagement team/teams. Job Description Key Roles and Responsibilities: General administration The Senior Contract Lifecycle Coordinator provides an administrative function in the Contract Management Lifecycle by processing contract data, maintaining contract data and adding contract data by using standard processing protocols and procedures as designed, including ensuring that all transactional and service data remains in line with contracting agreements and internal planned revenue and cost. They must be able to administrate strategic client accounts and contracts in conjunction with the relevant Go to market teams Must have a clear and in depts. understanding of the client requirements and environment as articulated by the relevant Go to market teams The Senior Contract Lifecycle Coordinator must be able to assist operationally with the execution of tasks with Contract Specialists and be able to provide guidance and support in terms of Contract Management principles and processes in general   Contract maintenance The Senior Contract Lifecycle Coordinator is required to maintain and keep up to date data related to the serviceability of the client and in line with the agreed entitlements as provided for in the client agreement, this includes but is not limited to, locations, equipment records, movements where applicable, decommissioning, updates of any kind, additions of any kind as well as ensuring that automated release of cost and revenue is taking place and is not hindered during the life cycle of the contract.   Contract renewal triggering The Senior Contract Lifecycle Coordinator keeps track of contract renewal dates and they ensure that the available process and systems are used to its full functionality by actively completing tasks for clients and renewals assigned to them from time to time Ensure that they do not miss tasks which might delay the delivery of renewal schedule information • They inform the Contract Manager of any impediments both internal and external that will delay renewal schedules to be produced and distributed on time They ensure that client contracts are updated with the latest sales order detail and that invoice amounts are updated accordingly. This will extend from the quote to order process to pre-sales and post-sales and may include dealing with service product enquiries, ensuring the resolution and escalation to the necessary third parties for resolution. They assist team members and the Manager in the day to day tracking of tasks and activities and highlight concerns and or delays. They assist with troubleshooting these concerns or delays and provides input into mitigation of such.   Vendor Contracts The Senior Contract Life Cycle Coordinator request Vendor quotations and or download and build Vendor quotations from available Vendor platforms or applications when they are performing renewal tasks in compiling a Renewal Schedule for distribution, this includes various Vendors depending on what Services was procured, this includes various Distributors that might be providing Vendor support and or Services from time to time. They also provide support and guidance to team members with regard to Vendor tools, platforms as well as assist in complex vendor renewals The Senior Contract Specialist ensures that back-to-back contracts are procured upon renewal where required for client contracts and they track, and process associated back-to-back costs. When client contracts are due for renewal, the Senior Contracts Specialist will obtain the required information from vendors and or Distributors, including end-of-life data to update schedule detail. They ensure that all vendor contracts are renewed when required.   Contract invoicing The Senior Contract Lifecycle Coordinator will Invoice where required and due, contracts that have renewed based on the commercials and Client Purchase order details as received. They will collaborate when required with the Account Receivable team to ensure that invoicing is processed according to contract agreements.   System usage and Standard processes The Senior Contract Lifecycle Coordinator is required to make use of Tier 1 and 2 systems when and where applicable and as per the standard process as documented and updated from time to time. They are to adhere to Company rules in terms of usage of systems, files, transactions, and all other mechanisms designed to provide seamless and integrateable processing. They are required to adhere to updated processes as defined from time to time, including but not limited to transactions, uploads, reports and actual O2C change processes. • They must ensure that they adhere and comply to the Standard way of work down to work instruction level. The Senior Contract Specialist provides guidance and support to team members on systems and processes   Produce and use reports They prepare and distribute required reports including renewal schedules, client schedules, contract lists, etc. They assist with the preparation and management of all relevant system and vendor maintenance reports and review system data for accuracy. They make use of available Tier 1 and Tier 2 Standard reports as well as other extracted reports recognised by the department to ensure accuracy, contract details and correctness of financial transactions as well as the ability to deliver Services as procured by the client, this includes validation of integrated items to the Service Platform, Annual Contract Value reports, Monthly Recurring Revenue Reports as well as any other reports that might become available from time to time. They must ensure that reports related to the determination of Commissions and other reports related to forecasting and business planning is in line with the transactions that they have effected at all times. The Senior Contract Lifecycle Coordinator supports the Manager in producing reports as and when required as well as analysing data and reports to provide insight into data contained in reports to the Manager and team members to make informed decisions   Operational support The Senior Contract Lifecycle Coordinator must apply a level of people organisation skill and leadership in terms of day to day operations and support the Contract Manager in these activities They must have an understanding and be able to articulate and execute in their guidance the strategic goals of the Company, delivery models, Service offerings, tools and systems They must assist the Manager in the training, enablement and operational change management of the team and or stakeholders where applicable They play a vital role in the adoption of tools and processes throughout the team and relevant stakeholders Must build strong relationships with stakeholders and be able to assist team members with execution, time management, and deliverables The Senior Contract Lifecycle Coordinator must drive quality in data and guide team members in terms of adopting work procedures, validations and self-evaluation. Provide training to team members when required Embrace and execute on automation initiatives and be able provide input and guidance in these initiatives as well as initiate such initiatives from time to time.   Knowledge, Skills and Attributes: Attention to detail, accuracy, and good organisation skills Problem solving skills • Planning skills • Interpersonal skills Communication skills Coping under pressure Conflict handling skills Understanding of the business needs and expectations Team player A good level of financial understanding of Contract Management related to Cost and Revenue Must be able to work with large sets of data mostly in Excel Must have an understanding and appreciation for the downstream processes and our ability to service clients and what impacts this ability in the Contract Management Lifecycle Academic Qualifications and Certifications: Grade 12 (NSC) NQF Level 7 / 3-year diploma advantageous Required Experience: 2-year(s) experience in a similar environment will be advantageous   Reporting Relationships Reports to Contracts Manager (O2C
Salary: R300000 to R330000

Customer Success Lead - Fintech/Travel Industry Reference No: 3120046975 | Cape Town, South Africa | Posted on: 12 April 2022

Help define a fintech company that is reframing payments in the travel industry. We’re growing a team that is focused on delivering market leading payment services to some of Africa’s most successful travel brands. And we’d like your help.   THE COMPANY Our Client provides travel companies with the tools and services to add-value to their global payment flows. We use innovative and clean design thinking to solve a complex set of challenges, in a business function that is traditionally seen as a drain on resources.   Our fully supported treasury management platform enables clients to present invoices to their customers for payment in a wide range of currencies using multiple different payment methods. It is built with trust and reliability at its core, allowing our clients to focus their energy and creativity on what they do best.   At the heart of our business are our people: intelligent, optimistic, resilient, self-reflective. If you thrive on technology and working smartly, there’s opportunity to excel, develop and advance your career.   THE POSITION This role provides an incredible opportunity for a motivated, ambitious, target driven individual with an exceptional work ethic to take the lead in customer acquisition and retention. You will be ultimately responsible for driving new sales to our platform and ensuring the successful integration thereof into their business for the long-term.   We have built a robust system that can scale quickly, we’re looking for the right person to get us there.   RESPONSIBILITIES The company platform is built on Salesforce, the world's number one CRM. You’ll be working with this technology to: · Achieve monthly and annual revenue targets. You will be responsible for the full sales cycle from lead generation to successful onboarding · Ensure you are up to date with the latest products and services to proficiently sell these to the customer, representing the company with the utmost professionalism & integrity · Confidently close face-to-face opportunities, resulting in customers utilising as many suitable products & services as possible · Maintain and manage customer relationships and expectations · Enquire, prioritise and respond to customer queries and concerns on an ongoing basis · Discern the major customer desires and problems and communicate them to the development team · Run quarterly and annual performance reviews · Grow out a team and assume managerial responsibilities when the sales revenue increases sufficiently   WHAT WE’RE LOOKING FOR The right person to come onboard is going to have: · Experience working in a senior sales role with high value clients international clients · A proven ability to meet and exceed targets on a monthly basis, providing excellent customer service in the process and driving customer advocacy across your book. · A significant track record of getting high value prospects to a operable status · A strong understanding of sales metrics with the ability to identify areas for improvement · A sound knowledge of the African travel landscape · Experience working within the Fintech space · A passion for technology and exposure to a rapidly scaling environment   WHY APPLY Join our vibrant team and you’ll have the opportunity to: · Work under leadership with a forward-thinking approach to business · Work with international clients · Enjoy flexible working hours and a progressive remote working policy · Receive intentional input and mentoring on your professional and personal development · Be part of a close office community that promotes creativity and wellness · Join a team that recognises and celebrates individual contributions to team wins
Salary: R35000 to R40000

General Operations Manager - Kenya Reference No: 718848768 | Nairobi, Kenya | Posted on: 08 April 2022

JOB ROLE FUNCTIONAL RESPONSIBILITIES Line Management of Kenya Operations As General Operations Manager you are end-responsible for the management of all operations in Kenya. This includes amongst others: Line management of all employees in Kenya; their performance and development Ensuring that the various Kenya guest-facing units deliver guest services / experiences in line with the agreed standards & definitions; idem for agent services End-responsible for the consistently strong and cost-efficient performance of support functions including resupplies, fleet management and asset management / maintenance Ensuring that the Kenya operations meet the company’s Group policies, procedures and standards at all times, including a/o health & safety and admin controls Ensuring that all assets and equipment are kept in excellent condition Strong general performance of the company’s Kenya operations against set management objectives Strong financial performance of the company’s Kenya operations against its Operating Budget as well as good management of CAPEX against CAPEX budgets/plans Your Profile   We are looking for an experienced, well-rounded GM-like Operations Manager with the following profile:   Minimum 10 years of experience in various operational management roles (Africa experience and tourism industry experience a must) Strong organizational and logistic skills in leadership positions in organisations with >150 staff Effective at managing and training/coaching middle managers and staff Effective at crisis management and good at making instant decisions; ability to multitask and prioritize in a challenging environment Good working knowledge & experience in the majority of the following areas: Logistics/resupply Cost management HR Menus, food quality and food presentation Some bush/guide knowledge Asset & fleet maintenance management Ability to build good working relationships with people at all levels from camp staff to the Board of Directors Proven ability to handle complex intercultural people matters, with cultural sensitivity and awareness Passion for positive impact and wildlife tourism as well as community development Minimum degree or diploma Strong verbal and written communication skills and ability to structure and present work plans and ideas Independent ‘getting things done’ mentality; willing to work hard Swahili a preference   Location & Travel Requirements You will be based in Nairobi with frequent travel to camps in Kenya.
Salary: Negotiable

Chef Trainer - Hospitality Industry Reference No: 614354254 | Arusha, Tanzania | Posted on: 07 April 2022

Our client is one of East Africa’s long-standing safari companies. They are looking to employ a professional Chef Trainer to be responsible for managing all chef training and Foods & Beverages (F&B) operations and for delivering an excellent guest experience across all their lodges in Tanzania. The successful candidate will be able to forecast, plan, manage and approve all F&B orders in accordance with set par levels and menus.   As the Chef Trainer, you will be tasked with helping to trouble shoot any problems across the lodges, whilst setting and maintaining the F&B standards.   The Chef Trainer is a member of the training team and indirectly the F&B department. The objective of the training department is to constantly train skills in order to improve the quality of service to our guests. As part of the F&B department we aim to offer wholesome lovingly well-prepared meals while ensuring that we engage with our guests to ensure what we offer is well received.   Reporting Relationships Position Reports to: Group Head Chef Trainer   General Profile As a chef trainer you will lead by example and must always remain professional. This includes your attire as well as your attitude. A chef trainer is responsible for improving the skills and efficiency of our kitchens while indirectly improving the overall food offering at our camps. He/she will observe all aspects of the F&B offering while in camp and report any irregularities or concerns. While in camp the chef trainer will engage with guests at mealtimes to ensure that meals are well received.   Health & Food Safety As a trainer he/she will be knowledgeable of food safety guidelines and procedures and will ensure that these guidelines are trained and adhered to. This will include assisting management & camp chefs with cleaning, sanitation, and organization of kitchen, walk-in coolers, and all storage areas at all times. Report maintenance problems, breakages, fire and health hazards, security risks, accidents, lost and found, shortages and any unusual happenings.   Training As a chef training your main function is to train set curriculum as set out by the group head of training. This training will be reported on a monthly basis. As a trainer you will be asked to assess the progress of each individual and assist in managing their progress.   Enforcing company rules and regulations It will be your responsibility to ensure that recipes, portion controls, food safety and presentation specifications are adhered to in order to remain consistent. While in camp you will assist with receiving of food items, stock counts and food orders and report any discrepancies to the camp management.   Communication Direct: As a trainer, you will report through to the Group Head Chef Trainer. You will be asked to formulate a training report after any formal training session while consistently evaluating individuals to ensure they meet the required skill levels as set out in their job descriptions.   Indirect: While in camps you will report to the operations managers. This will include communicating the purpose of your visit, the curriculum you will be training as well as the progress of each individual trained. Furthermore, any irregularities, concerns or suggestions will be communicated to the camp manager as well as the operations managers.   Human Resources As a member of the training team you will occasionally be asked to assist in arranging training functions, ensuring relief chefs are where they need to be as well as play an active role in recruitment.   Responsibilities Design and train on menus and continuously make necessary improvements Lead F&B teams by attracting, recruiting, training and appraising talented personnel Assist in guiding HR teams in ensuring salary grades are maintained and designations are periodically reviewed Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork Comply with all health and safety regulations, assisting in constantly improving Food safety awareness and training consistently to ensure standards are met Report on management regarding productivity, consumptions and guest, agent and management teams feedback Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards Full operational responsibility for all aspects of the food and beverage department according to agreed camp minimum standards Implement and monitor departmental training and development plans Set the standard and audit Health and Safety issues within the Food and Beverage department. Assist in preventing and actively addressing food safety issues as well as health and safety issues for the department Financial awareness with a full understanding of Food and Beverage revenue streams and controls. Actively guide and assist camp management to consistently improve F&B cost controls   Required Skills Proven food and beverage management experience Proven management, training and team building skills Excellent people management and communication skills Very flexible in regard to working hours and travel Able to work in a pressurized environment and be able to multi-task Working knowledge of MS Office Ability to spot and resolve problems efficiently Mastery in delegating multiple tasks Communication and leadership skills Up to date with food and beverages trends and best practices Ability to manage personnel and meet financial targets Guest oriented and service minded Training in the bush requires the applicant to think on their feet and make do with what is available   Qualifications / Experience Culinary / cooking course, diploma or degree in Food service management, BA, or related Basic Swahili advantageous Min 5 years’ experience Training experience at all skills levels   Expected travel requirements Bush based experience with extensive travel
Salary: R2000 to R2500

Guest Relations Manager - Lodge Reference No: 1125773533 | Maun, Botswana | Posted on: 07 April 2022

KEY OUTPUTS Meet and greet all guests, say goodbye to all guests, know all guests by name Understand personal guest needs through interaction When required to do so, conduct thorough orientation of new guests on arrival and inform the kitchen of any dietary requirements, liaise with guides and butlers with regard to any special requests Transmit guest information to other lodges and get information from other lodges before guests arrival Cover all daily and weekly requirements of the Lodge Manager, especially budget control and guest delight activities When required to do so, assist with room allocation and planning for future bookings well in advance – read all day sheets thoroughly and plan for any special requests, requirements or occasions Be present at all morning meetings When required to do so, plan all tomorrow’s activities and transfer activities with the guides/trackers/drivers Ensure that all rooms are checked by Guest Relations – Housekeeping Manager before the guest’s arrival In co-ordination with other management, host guests at all meals Manage check-outs and invoices when Lodge Administrator is on leave or needs assistance Assist with monthly planning – training, guest requirement and staffing levels Familiarise yourself and adhere to the Company Policies and Procedures Sit in on Disciplinary procedures – sound knowledge of all policies and procedures and labour relations Ensure that minimum standards as per BOPs are adhered to in all departments Promote and instil a passion for Going the Extra Mile throughout all departments Closely manage all guest delight activities together with other management, butlers, guides, housekeepers and other staff as necessary Attend any departmental and finance meetings Oversee stock takes Spot check equipment, replace and improve when necessary. Manage annual on on-going maintenance and deep cleaning of furniture etc. Welcome packs for new staff Organise training workshops with the lodge manager Check uniforms are correct, name badges are worn etc. Ensure monthly operational stock takes are done and that you order up to par Maintain par stock of crockery & cutlery, linen, operational smalls, and guest amenities in the store rooms. Ensure the store rooms are kept neat and tidy Regular “walk-about” the office, stores, laundry and workshop - tidy, dusted, clean, including toilets Help drive: Company Life New “stories of the Company” Community involvement Training and records of such Staff delight Guest Delights, Uniform, Cut & Crock, Ops Smalls and GA PREVIOUS WORK EXPERIENCE REQUIRED: 2 years’ experience working in a similar position within the company Computer literate
Salary: Negotiable

Back Office Manager - Lodge Maintenance Reference No: 2261059375 | Solitaire, Namibia | Posted on: 07 April 2022

SPECIALIZED DUTIES You would be required to be proficient and have substantial experience in the following: Fields, Painter, Carpenter, Aircon/Refrigeration, Electrical wiring, Plumbing, Diesel Mechanics, Quad Bike Mechanics, Reserve Management, project management, solar farm and ring main maintenance, water and sewerage maintenance   General You would report to the Lodge Manager You will assist in all the maintenance at your Lodge – including plumbing, electrical (domestic), refrigeration and air conditioning, building, carpentry and general maintenance Solar and Hot Water will be your responsibility Water Treatment and Sewerage will be your responsibility You will be responsible for all routine and preventative maintenance, generator maintenance, fleet maintenance, road maintenance, annual fire break burning and maintaining of the fire break You will be liaison between NSE and the lodge for the upkeep of the solar plant Project management and managing large teams of staff will be a requirement   Stock and Tools You will endeavour to keep a par stock of spares that will allow you to affect emergency and other repairs efficiently You will ensure that tools and spares are neatly stored and packed away You will perform a stock take of tools monthly and report any shortfalls to the manager   Communication Maintain open communication channels with the General or Lodge Managers and Guest Relations Managers and ensure that clear feedback loops are in place to ensure that status reports on problems are fed back to those who have reported them Hold frequent meetings with Lodge Managers and the Regional Manager Attend and partake in the lodge morning meeting daily Conduct morning meetings with the other maintenance staff and make sure that good team work exists within the team Produce Reports on status of projects and reports on monthly spend Produce in depth maintenance plans for routine and preventative maintenance   Guest Relations You will be required to assist in hosting guests from time to time Ensure that when interacting with guests in the lodge environment that you are well presented (Uniform), friendly and courteous   DAILY AND WEEKLY DUTIES Ensure that the following duties are performed by yourself and your teams at the lodge:   Daily Duties Swimming Pools & Pathways Clean pool Check timer Backwash Pool and Clean filter Make sure the chairs are neat and tidy Take pool loungers covers from store and put them on the loungers in the evening and remove in the morning Remove umbrella covers and open umbrellas in the morning and cover at night Make sure all pathways to the pool and the area around the pool is neat tidy and free of litter No ladders standing at the pools No stains in the pools Sewage Plant Check all pumps & filters Check chlorine Check that there are no leaks in the system Check that sprinkler system is not blocked Check all sewerage pumps at rooms Execute the BOP supplied by Water Africa Water Treatment Plant Check Water Levels in Tanks Check chlorine Tablets Check that there are no leaks in the system Check all pumps and filters Check Borehole, Well Points or Extraction Point Check Dosing Pump Backwash System Daily Execute the BOP supplied by Water Africa Pathways Sweep or Rake if necessary Check lights are all working Check condition of light boxes, repair or report where necessary Remove any green grass or weeds growing on the pathways Make sure turning circle and arrival area is maintained and sand is kept smooth to avoid puddles building up and guests experiencing a bad arrival and departure Boma Rake Boma and make sure it is clean and Tidy Make sure all the ash is removed from fire bowls Make sure that there is enough firewood in all the fire bowls and that there is spare at the back Make sure that furniture is placed back in position and that the chairs is stored at an angle against the tables to avoid collecting water Make sure covers are neat and tidy at all times Storeroom Must be neat and tidy at all times Gas Bottles Check and replace gas bottles where necessary Make sure storage area is neat and tidy Make sure we are legal at all times and that monthly checks are performed Service gas points and repair if necessary Wet Waste and Rubbish Remove wet waste to the pit daily from the kitchens Neatly pack and tie down all cardboard in order to go out for recycling Manage waste separation process, glass, plastic and cans Manage waste storage areas Generator Daily Generator Checks Daily Fuel Recording Manage Generator work hours etc. Make sure Generator is serviced monthly Vehicles Daily vehicle checks Daily fuel recordings Water Lodges weekly oil service Fleet Management Program to be implemented and report on this program weekly Weekly Stock takes Do routine and preventative maintenance on the fleet Fuel Implement a fuel management system Daily fuel dips and recordings Maintain fuel bund and fuel traps   Weekly Duties Clean washing machine filters and pipes Backwash pool filters Clean aircon filters and pipes Check & clean aerators on taps Check all back of house lights are working Check sliding doors Chicken run under decks & lodge surrounds Clean fridge pipes (to stop leaking) Staff village – check all lights and do check around village for maintenance Do maintenance check in canteen Check gas supply for interactive kitchen, main kitchen & canteen Check wood supply and maintain levels Check paraffin supply and maintain levels Clean shower drains Service Solar Plant and Wash Panels   Monthly Duties TLC toilet chemical Clean/ service aircon Deep Clean fat strap (Over and Above Daily Cleaning) Clean tumble drier Check & rinse water filters Clean roofs Check smoke detectors & fire extinguishers Clean showers and bath drains in all rooms Pool loungers to be washed Banqueting chairs to be washed Check lights are working in main area including guest bathroom Check fans are working Clear debris from around the main lodge Check sliding doors railings Fireplace to be cleaned to avoid carbon build up Clear spider webs from around the lodge Check toilets are working and flushing properly Deep clean and repair lanterns Rooms - Check all lights are working (inside & outside) Check all plugs points Check toilet function Check fans and report any problems Check air conditioners Showers Geyser Mosquito netting and windows Clear debris from the roof and around the room (one room per day) Clean aerators   General Office Duties Human Resources – leave register and other requirements Disciplining of staff – non-performance, standard of work etc. Quality control and monitoring progress Control of stock and tools Ordering (do not over order – negotiate the best deal for the company) Budgeting – repairs & maintenance or capex Attending of all necessary meetings; i.e. morning, finance, etc. Communication – TO & FROM ALL DEPARTMENTS Administration – “paperwork” – allocating of invoices and GRS etc.   Sustainability Implement and maintain the sustainability program for the lodge Maintain a 96% sustainability score   This is a permanent live-in position, based at the Lodge in Namibia.
Salary: Negotiable

Director of Catering - Hotel Industry Reference No: 1927496394 | Johannesburg, South Africa | Posted on: 05 April 2022

Main scope of Duties: To maximise Catering sales, and to manage and supervise the Catering Department and the areas of the hotel in which group and private events takes place in such a way that company standards are achieved and maintained in respect of quantity, quality and service.   Main Duties and Responsibilities To communicate on a regular basis with the departmental managers and coordinator’s to review the department, functions, staff, goals and objectives, etc. The ability to develop and motivate the employees that you are responsible for, maintaining a high level of communication and morale.   Product The ability to establish all office procedures and monitor their effectiveness. The ability to develop banquet menus and pricing structures based on local competitive analysis. The ability to coordinate marketing and sales efforts for Catering with the Director of Sales and Marketing. The ability to actively solicit and book large and important social, corporate and association business as well as handle all VIP functions. To allocate duties and delegate work within the department continuously monitoring the progress and ensuring that all work is kept up to date. To ensure that the banqueting rooms are left to maximum occupancy and maximum profitability. To maintain a good relationship with the suppliers. To maintain a good relationship with counterparts in other competitive establishments and to be able to report competitive analysis required. Always come up with new ideas to improve the product through green house, competitive analysis, magazines. The ability to maintain an active trace/follow-up system on all personal sales calls. The ability to finalize all bookings in writing maximizing all revenue potential by up selling in all revenue producing areas. The ability to secure deposits and maintain established credit policies. The ability to conduct weekly meetings with support departments to review all events for the upcoming week. The ability to keep management and public relations informed of all functions booked at the hotel as well as any well known personalities or security sensitive functions. The ability to coordinate details of daily events with the Executive Chef, Banquet Chef and the Banquet Manager. The ability to monitor all departmental weekly expenses, i.e. payroll, utility and food and beverage costs, etc. The ability to achieve yearly personal sales booking goals, as well as manage the sales goals and objectives of the catering management team. The ability to coordinate the aggressive sales efforts of the Catering department to solicit business. The ability to supervise and direct the work of all employees in the Catering Department. The ability to conduct weekly Catering meetings and attend all required meetings. The ability to handle customer complaint. To make sure all venues are up to the standards by being involved in the banqueting venues and the furniture. Ensure all clients are responded to as per the company standards. The ability to complete and conduct performance evaluations for catering staff. The ability to prepare weekly and monthly forecasts and the annual budget for labor and revenues. The ability to communicate on a regular basis with the Banquet Manager to review the department, functions, staff, goals and objectives of all client events and groups. The ability to respond properly in any hotel emergency or safety situation. The ability to recommend the hiring, terminating, or disciplining of any banquet or catering employee.   Profit To ensure maximum Marketing and Sales efforts for Catering are achieved and to coordinate these efforts with the Director of Sales and Marketing. To finalize bookings in writing, maximizing all revenue potential by up-selling in all revenue producing areas. To secure deposits and maintain established credit policies. To prepare a weekly ‘definite’ booking report at the conclusion of each week and weekly and monthly pace reports. To maintain a thorough concept of food cost and menu planning. To prepare weekly and monthly forecasts and the annual budget for labor, revenue, costs and Marketing plan. To keenly qualify business inquiries and makes informed decisions on business opportunities to ensure optimal yield for every booking. The ability to actively participate in weekly forecasting of revenues and expenses. To carry out any other duties as directed by the Director of Sales and Marketing.
Salary: Negotiable

Senior Business Analyst Reference No: 2332929437 | Johannesburg, South Africa | Posted on: 05 April 2022

Our client, a strategic partner that offers locally developed and owned IP solutions, leveraging 20years of invaluable experience. Not only are they the eFiling founders, but they continue to innovateand lead with new creations and services that keep them as the measurement of success. PURPOSE OF THE JOBBusiness Analysts require a great business mind and the ability to comprehend and process a vastamount of information related to the needs of an organization. They need to quickly understand thechallenges within a client’s company, transform this information into business and functionalrequirements, and follow through to ensure accurate delivery and implementation. KEY RESPONSIBILITIES• Working with internal and external users to define information requirements• Designing components and enhancements to complex systems• Ability to deconstruct complex business processes• Preparing complete functional documentation in the design, and testing phase of the systemsdevelopment lifecycle (SDLC)• Working effectively as part of a team and seek to support the project goals• Broadening own technical, functional, and industry skill base• Engaging in formal and informal knowledge transfer (knowledge Management) JOB REQUIREMENTSQualifications, education, certification, licences, training, essential experience requiredEducation• BSc in Computer Science or Bcom Informatics/BTech Information Technology• Honours Degree (Advantageous)Experience• 6 Years or More Business Analysis ExperienceSkills/Knowledge• Thorough understanding of system development life cycle (SDLC)• Thorough understanding of Agile Methodology• Extensive experience with UML Modelling• Extensive experience specifying use cases• Experience with repository-based modelling tools• Extensive experience specifying functional requirements as well testing requirements• Ability to investigate and document requirements (often tacit) independently• Strong oral and written communications skills• Ability to work to non-negotiable deadlines and standards
Salary: Negotiable

PHP Developer Reference No: 1622437973 | Cape Town, South Africa | Posted on: 05 April 2022

Our client is looking for an experienced PHP Dev to join their Dev Team. Their Dev House is a full-stack workforce that functions within an agile environment. Using our evolving processes, we conceive, specify, design, develop, test, and maintain software applications, frameworks, and platforms. What we’re looking for: We are looking for a Mid-Senior PHP Developer who is curious, enthusiastic, and passionate about development to be responsible for developing full-stack systems in a PHP within the company’s ecosystem of applications such as bespoke Customer Management, Fraud Detection, Payment integrations, Rewards Platform, Reporting systems as well as maintenance and enhancements to existing systems and the development of new systems. GLI is currently working remotely until it is safe for our employees to return to work. The successful candidate will be virtually onboarded for now. Essential duties and responsibilities include but are not limited to the following: Planning and design of systems implementation System development through reusable, testable code and libraries Full-stack development of system features Related data structures, queries, and their software life-cycle management Detailed documentation of all developed systems and their day-to-day processes Development of personal skill set in line with industry trends to meet company objectives Ongoing research & development in-line with business objectives Ongoing evaluation and optimization of systems Monitoring and support of systems on an as-needed basis Skills and Qualifications A minimum of 5 years’ experience in PHP development on projects (with depth) Relevant working experience in an e-Commerce or transactional systems background Proficient in PHP in a Linux ecosystem PHP frameworks Proficient in SQL (writing some SQL in their code) Debugging / Profiling Testable code practices Version Control SOA environment experience is advantageous (we are open to new technologies and virtual environments) Linux command line
Salary: Negotiable

Java Developer Reference No: 3514178150 | Cape Town, South Africa | Posted on: 05 April 2022

Our Client is looking for a skilled Java developer to join our Dev team at GLI. Our Dev team is a full-stack workforce that functions within an agile environment. Using our evolving processes, we conceive, specify, design, develop, test, and maintain software applications, frameworks, and platforms. At GLI, we encourage a culture of empowerment, creative expression, and a positive work-life balance. We offer our employees flexible working hours, company events, and Medical Aid contributions. If you’re a driven individual, that has a passion for development, enjoys challenging projects, and a collaborative working environment, and you’re looking to join an exciting industry, then this is the place for you! GLI is currently working remotely until it is safe for our employees to return to work. The successful candidate will be virtually onboarded for now. Job Purpose The Java developer will develop, deploy, and monitor new and existing micro-services within the Company platforms or within the platforms of our clients customers. Developing systems in Java within the company’s ecosystem of applications such as bespoke Customer Management, Fraud Detection, Payment integrations, Rewards Platform, Reporting systems, and maintenance and enhancements to existing systems and the development of new systems. Essential duties and responsibilities include but are not limited to the following: Develop defect-free code Function within an agile team Attend and contribute to daily standups and other agile ceremonies Assist with a breakdown of tasks from business requirements A focus on delivery according to the business needs Contribute to team planning, discussions, and solution designs Constructively communicate in a way that would add to valuable solutions Take guidance from and support the team lead Report accurately on progress both within the systems and directly to your team lead Document solutions and assist others in doing their documentation Share knowledge with team members Adhere to coding quality standards including unit and integration testing requirements Assist with the deployment and monitoring of the developed systems in testing and production environments Drive and contribute to the culture of the organization After-hour availability for monitoring and support. Skills and Qualifications Bachelor’s degree in computer science or related qualification 4+ years of experience in Java Development Apache Maven Unit Testing / Test Driven Development Spring Framework / Spring Boot GIT Rest Web Services Microservices / Strong Modular Design Database Design and Performance Proficient in T-SQL (MySQL and Postgres would be an advantage)  
Salary: Negotiable

Software Engineer Reference No: 3659352414 | Cape Town, South Africa | Posted on: 04 April 2022

An opportunity for an experienced team lead has become available; to take responsibility for the team’s culture, environment, and overall growth of the people. As team lead you will be responsible for the team’s execution, quality of code, and cadence at which code is produced. Join us in building products that make it easier for people to find work and provide services. The software will serve users in multiple countries & languages.   What you will be doing:   Oversee a team of engineers to deliver on the product roadmap Drive software development activities to meet schedules and timelines Provide guidance and mentorship to the engineering team Drive requirement analysis, collaboration, and design Conduct regular one on ones with members of the team Manage performance and provide key feedback and assistance Research best practices, new tools, and technologies and facilitate context sharing with the team   Requirements: 5+ years of experience building software in a startup environment 2+ years of people management experience Previous experience leading development teams Ability to collaborate with cross-functional teams Project management skills Ability to complete all the phases of the software development lifecycle   Added Advantage: Application of agile development processes in a leadership capacity   Perks: Contribution towards Medical aid plan Pension plan Free monthly home cleaning Access to free emotional and psychosocial support
Salary: Negotiable

Process Specialist SME - Dutch Reference No: 699552332 | Bryanston, South Africa | Posted on: 30 March 2022

Support Request on behalf of sales force i.e Amendments, Pricing sheets or quotes etc. for service requests. Provide subject matter expertise for complex issues. Build training curriculum & Work Instructions. Identify and communicate opportunities for continuous process improvement Use existing knowledge base to provide a customer facing root cause assessment.   Experience Required   3-4 years of experience in a BPO environment. Any Bachelor’s degree. Proficient MS Excel Hands-on experience in working on Order to Cash process i.e Agreements/Contracts, Quote Management Very good understanding of L2S process. Agreements, Amendments, Pricing, licensee, pricing sheets, reports etc… Problem solving and analytical skills. Customer / Client facing experience would be handy.   Skills and knowledge   Good understanding of Order Management process. Quote to Order. Clear written & oral communication skills with internal customers. Sound analytical & interpersonal skills Strong troubleshooting and diagnosis skills Training experience will be handy. Experience in creating knowledge base would be an advantage.  
Salary: R250000 to R350000

Quoting Specialist - Dutch Reference No: 819603107 | Bryanston, South Africa | Posted on: 30 March 2022

• The Quoting Specialists contribute to operational sales effectiveness of the Quoting Unit by establishing relationships with vendors and coordinating everyday interactions, queries and general information sharing with them. • Their day-to-day duties include providing quotes for clients either from direct requests or on behalf of the Presales team. This might involve a degree of product pricing where the Quoting Specialist sometimes has the ability to influence the price and margin, by suggesting different products dependent on lead times, promotions and alternative suppliers. Once the order is raised they will check the quotes to ensure that what has been ordered has been quoted and that the correct terms and conditions have been applied. • They manage vendor costs in conjunction with commercial colleagues and ensure access to vendor pricing. • When sales orders are received they process and administer the sales orders. They administer general sales related documentation through receiving, labelling, sorting, filing and distributing as is required. • They capture data and maintain systems as is required by the sales process and sales team. They will also use the systems and data to produce reports when necessary. In general they provide administrative support to the sales force when it is required. Their success is determined by the client service orientation, their teamwork and management skills and their ability to manage their assigned work processes. © NTT Limited Here’s what we are looking for in candidates Behavioural Skills • They have a proactive approach, pay attention to detail, have good verbal and written communication skills and have a service-oriented attitude. • They demonstrate a positive attitude towards work and can manage assigned job processes. They can cope well under pressure and are well organized individuals. • They have good interpersonal skills and can interact with a variety of internal and external stakeholders across all levels in the organization. • They contribute to organization effectiveness by establishing and managing relationships with Service Providers. • They can work with a positive and constructive attitude in an unstable and changing environment.   Key Roles and Responsibilities   • Contribute to organization effectiveness by establishing and managing relationships with vendors. • Provide accurate and on-time quoting by understanding customer needs • Administer the sales quote and quoting processes. • Manage vendor costs and ensure access to vendor pricing.   Skills and knowledge   • At least 1 years’ work experience in a related environment or job family • Demonstrate a learning and client service orientation • Possess a proactive and systematic approach to work • Demonstrate problem analysis and solution formulation skills • Demonstrate proactive management • Display good organizing skills Attributes • Display good verbal and written communication ability in English and Dutch • Possess the ability to manage assigned work processes • Display resilience and the ability to cope with pressure
Salary: R250000 to R350000

Arabic-speaking Customer Service Advisor - BPO Industry Reference No: 14375317 | Cape Town, South Africa | Posted on: 28 March 2022

Key Responsibilities:   Day to Day Duties As an employee of the company, it is a requirement to fulfil certain daily tasks and duties on time apart of your roles and responsibilities Always meet customer expectations Communication internally and to customer should be on time. Reflected in work logs Time management:   Business Conduct Professionalism when communicating to internal and external contacts/team members/management and customers   Qualifications and experience: Matric or High School equivalent Previous customer service experience Inbound Call Centre experience advantageous Previous travel or tourism industry experience advantageous   Competencies: Excellent language skills in Arabic (mother tongue) and English Exceptional communication skills Computer literate in MS Office package Exceptional service and support orientation Clear criminal and credit record
Salary: Negotiable

Procurement and Accounts Officer Reference No: 3267703966 | Johannesburg, South Africa | Posted on: 24 March 2022

Duties and Responsibilities Manage and control accounts payables by receiving invoices on to SAP from suppliers. Manage and control accounts receivable by ensuring invoices are sent to customers and monthly statement. Create and maintain good relationships with vendors/suppliers Create purchase orders and GRV the invoices into SAP Control procurement and create all PO for the head office at Germany. Manage Logistics with local and international shipping companies for goods and services. Arrange payment of all local suppliers and international suppliers and build long standing relationships. Manage international and local shipments by tracking and landing the shipment on SAP Maintain and control warehouses inventory for both Johannesburg and Cape Town branches. Make professional decisions in a fast-paced environment Maintain records of purchases, pricing, and other important data   Requirements and Qualifications Matric, diploma and degree in or equivalent Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), SAP-SBO System or equivalent Minimum 5 years’ experience as a procurement officer/ Accounts or related position Solid knowledge and understanding of procurement processes, policy, and systems Ability to analyse problems and strategize for better solutions Ability to negotiate, establish, and administer contracts Excellent verbal and written communication skills Ability to multitask, prioritize, and manage time efficiently Accurate and precise attention to detail Ability to work well with management and staff at all levels Goal-oriented, organized team player
Salary: Negotiable

Background Check Specialist - International BPO Reference No: 1062781206 | Cape Town, South Africa | Posted on: 17 March 2022

Basic Function The primary responsibility of this role is to support and action the day-to-day administrative and facilitative activities for our Talent Team.   Essential Functions Communicating effectively with internal staff in obtaining verification information. Scan and host fingerprints. Advanced Background Check Search. Managing all candidates Background Checks via vendor portal. Scheduling external candidates for Background Checks nationally if required. Ability to multi task between client processes. Conducting confirmation of employment checks on all candidates. Accurate record keeping of all candidates. Providing candidates reports to Compliance Department. Seeking leadership approval on background reports. Engaging with internal stakeholders for specified approval. Assisting with Internal Audits   *Any other essential function that may occur from time to time as directed by the Supervisor   Primary Internal Interactions Operations Compliance Process Leadership   Organizational relationships Reports to: Assistant Manager   Skills Technical Skills Excellent Communication skills Good Computer navigation skills Good keyboarding speed Basic knowledge of Volume recruiting   Process Specific Skills Administrative Skills Experience in Background Verifications and Auditing Understanding of POPIA Act   Soft Skills Reasonable level of business perspective and capability to drive improvements Strong people engagement skills Process Excellence methodology   Education Matric is essential Previous MIE / LexisNexis Certification (highly preferred) Verification certification (highly preferred) Tertiary qualification in the relevant field (adv)   Experience Minimum 3 years’ work experience; preferably within BPO Should have strong administration skills and coordination Proven track record and experience with dealing with high volume based projects Proven track record with high volume based back to back intakes
Salary: R10000 to R13000

D365 CE Functional Consultant - IT/Software Reference No: 1134004534 | Four Ways, South Africa | Posted on: 15 March 2022

Looking for someone with strong work ethic, that is well organized and able to hit the ground running on multiple customer projects. The ideal candidate has experience implementing CRM systems and have an understanding of Sales, Service and Marketing principals; experience with the Dynamics 365 Customer Engagement (CRM) is essential. The D365 CE Functional Consultant is the conduit between the client’s business users, stakeholders and technical team; is comfortable in front of clients and experienced and confident at leading workshops, eliciting requirements, crafting solutions and articulating CRM concepts.   Excellent written and verbal communication skills Team-player that is positive, proactive and a motivated self-starter Knowledge and experience with build and release management Strong analytical and problem-solving skills Excellent leadership, team building and relationship management skills Excellent time management skills Remain flexible on changing workloads   At least 5+ years of experience in enterprise business application development and delivery OR 5+ years Commercial experience with Dynamics CRM Dynamics 365 Customer Experience is essential Active and current Microsoft Dynamics 365 CE certifications required Minimum of 5 years’ experience in CRM implementation, configuration, system design or related business experience Strong project implementation and working experience using Microsoft Dynamics 365 CE Excellent knowledge of the Dynamics 365 Product and hands on experience configuring the product including: Entity Creation, Workflows, Business Rules, Business Process Flows etc. Strong project experience translating client business needs into software capabilities At least 2 years’ experience with system integration or user acceptance testing At least 5 years’ experience with business process design or re-engineering At least 5 years’ experience implementing or using CRM systems to support sales and marketing function Familiarity with SQL reports / SQL database Contribute to the transfer of functional requirements to development and test teams Ability to educate end-users on Dynamics 365 functions Power Platform and Power Automate
Salary: R35000 to R45000

Senior Technical Lead - Pharmaceutical Reference No: 1557369347 | Cape Town, South Africa | Posted on: 15 March 2022

QUALIFICATIONS NEEDED Bachelors or higher degree in chemistry/biotechnology/pharmacy/engineering or equivalent   NECESSARY EXPERIENCE & INDUSTRY ACCREDITATION / KNOWLEDGE Good working knowledge of aseptic (sterile) manufacturing processes At least 10 years of process, equipment and project design and execution experience within the sterile pharmaceutical /biotech manufacturing industry Experience in managing and executing multi-disciplinary projects in excess of R100 million Excellent understanding of process flows and key metrics within a sterile manufacturing environment Excellent understanding of the cGMP guideline relating to sterile products Experience in initiating, planning, executing, and closing projects Experience in the control and monitoring of project progress and risks Independent decision makers, able to debate and lead change management Able to lead conceptual design regarding processes/ equipment/ structural design etc. Microbiological knowledge essential Previous project work and proven ability to convert guidelines into design specs   KEY DUTIES & RESPONSIBILITIES OF THE ROLE Ensures that projects are properly scoped with clearly defined deliverables and clear execution plans To execute the full range of technical project activities including design, scoping, budgeting, scheduling and execution for successful delivery in line with organisational requirements To develop technical standards and user requirement specifications Identify and escalate risks and mitigation/recovery plans Create project budget and ensure adherence to the prescribed budget Request approval for changes from necessary stakeholders and manage changes via project change request processes Ensure that the quality criteria is properly defined for each deliverable and frequently measured and reported Ensuring all designs are cost effective and value adding for the company Execute/provide technical advice for process and or equipment processes Conduct manufacturer visits to perform design reviews, risk analysis, FAT as well as receive training from manufacture for the relevant equipment Compile the necessary documentation upon completion of manufacturer visit and training Conduct the necessary research in order to contribute towards ensuring that the process equipment (new equipment) is qualified (IQ, OQ) and ready for production activities within the project timelines Process equipment SOPs, specifications, qualification documents and MBRs are generated through the appropriate review process and in place for production within the required timeline Ensures that the project delivery is in line with agreed Sterile Products cGMP guidelines Ensures process design meets quality criteria
Salary: R800000 to R1500000

Pastry Chef Reference No: 426734831 | Skukuza, South Africa | Posted on: 14 March 2022

KEY OUTPUTS Kitchen Hygiene standards set Abide by the Menu set according to Food Styling Guide and approved by the company’s Food Fundi Up to date with What’s Hot & What’s Not for the company’s Food Through the Tummy of the Guest Bops Creative Bush Banqueting according to Food Styling Guide Proactive Maintenance Good communications with: All chefs; including the Executive Chef Heads of Department Lodge Manager Suppliers Good stock controls and stock rotation Assist with the management of food orders, storerooms and fridge and deep freezers QUALIFICATIONS AND SKILLS Knowledge of various cooking methods, ingredients, and procedures with emphases in Pastry Computer Literate and sound knowledge of Excel and Word Familiarity with industry’s best practices Ability to execute instructions by the Executive Chef or Lodge Manager Creativity Time-management skills Dietary Knowledge Handles pressure in a professional manner HACCP (FIFO etc.) Ability to work well with other chefs Ability to mentor and train staff Valid RSA Drivers Licence would be beneficial PERSONAL CHARACTERISTICS Good interpersonal skills Sense of urgency Passionate about guest delight Attention to detail Diligence and self-motivation to meet deadlines and keep on top of your job Willingness/ability to share information and teach and inspire others PREVIOUS WORK EXPERIENCE REQUIRED At least 2+ years Chef experience as a Pastry chef in five-star lodge or hotel Formal Qualification/s Understanding and experience on PANstrat or Pastel is favourable
Salary: Negotiable

Head of IT Reference No: 3418544581 | Cape Town, South Africa | Posted on: 11 March 2022

QUALIFICATIONS NEEDED Degree / Diploma in Computer Science or Information Technology   NECESSARY EXPERIENCE & INDUSTRY ACCREDITATION / KNOWLEDGE At least 10 years’ experience in information technology At least 5 years’ experience at senior management level Experienced at devising digital transformation strategy and leading execution thereof Business and operational planning Program and project management Participation in developing a departmental budget and monitoring expenditures for multiple projects & funding sources   KEY DUTIES & RESPONSIBILITIES OF THE ROLE Oversees the operation of the information technology department Consults with Exco on technology-related needs and purchasing decisions Oversee the digital transformation strategy development and technology implementation projects, together with the transitional change management required Selecting and implementing suitable technology to streamline all internal operations and help optimize their strategic benefits Designing and customizing technological systems and platforms to improve customer experience Selecting and implementing suitable security technology to ensure continuity of operations and confidentiality Identifying strategic IT projects and the execution thereof Selecting and implementing suitable infrastructure technology to support business objectives and systems. This includes stable cost-effective networks to facilitate on site, hybrid, and virtual business systems Full integration of the IT function as a full business partner to all corporate, manufacturing operations and service departments Defining insourcing vs outsourcing strategies and active performance management of internal & extended IT team to ensure efficient participation, problem solving and service delivery within the business Ensure all IT systems are qualified and validated where required to meet cGMP requirements Selecting and implementing suitable technology to ensure data integrity of the cGMP data Design and execute the required integration between current and future systems Innovative problem solving and setting objectives and strategies for the IT department that are aligned with the strategic direction of the company Conduct business, cross functional and departmental planning and execute activities within own scope of accountability Timeous and adequate capacity planning and performance delivery in line with strategic, tactical and operational plans to ensure flawless execution of IT deliverables Role profiling, goal setting and performance management of managers and staff within the department Develop and implement a knowledge management infrastructure within the department to ensure Intellectual Property is effectively maintained. Growth, succession & retention of departmental talent Accountability for own and team's personal and professional learning & development to ensure technical and leadership bench strength within the department
Salary: Negotiable

Sales Consultant Reference No: 3379015952 | Cape Town, South Africa | Posted on: 11 March 2022

SKILLS & EXPERIENCE REQUIRED Experience in, and knowledge of East African safari sales Skilled in designing detailed and individualized quotes for itinerary requests Excellent sales skills and the ability to upsell Excellent communication skills, a service delivery mindset and a strong customer service focus Targe orientated, and experience of delivering results in a performance oriented and fast paced sales environment Ability to find commercial solutions to problems Good knowledge of sales systems Strong administration and organizational skills with great attention to detail The ability to work well under pressure Proactive mindset and can-do attitude Experience in handling demanding situations (e.g. complaints, last minute requests, changes whilst travelling) Experience in and willingness to handle issues outside of office hours when required Ability to work independently as well as within a broader team setup Energetic and eager to learn   SKILLS & EXPERIENCE ADVANTAGE 10 – 15 Years’ experience of the broader industry sector (hospitality & tourism) Experience in selling safaris in East Africa preferred Experience and good understanding of the safari tourism environment Experience of as many aspects of the industry as possible, more than one side of the fence Experience of dealing with and delivering on western business demands Experience with travel & reservation systems   RESPONSIBILITIES & DUTIES Handling of safari requests from agents with costing and accurate information within the required turnaround time Proactive response to agent requests including suggestions on itinerary design, routing, logistics, alternatives, upselling, offering additional information as needed Follow booking procedures set out in the operating manuals when booking all properties, vehicles and activities that make up the safari On confirmation, complete the safari file and all the information required Build and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the sales process Follow up with agents after a safari for any feedback Report any errors or issues to your line manager immediately on discovery Provide proactive support to colleagues in peak or leave times Proactive approach towards your personal and departmental targe and working together with management to ensure we reach these targets Following and adhering to all sales procedures as set out in the operating manuals Attending all training that is offered and proactively growing your knowledge of the company, our products (as well as part of 3rd party suppliers) and the countries in which we operate Use systems to their maximum potential and play an active role in helping to improve where possible Always look for ways to increase sales from your accounts and play an active role in increasing the performance of the sales office   REQUIRED WORK PRACTICES Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with our key stakeholders As a key point of contact and the face of the company, upholding and contributing to the reputation of the company as a leading safari operator The company values are values that play a significant role in how we define ourselves and set ourselves apart. We place high value on living these values in every day work practices. These values are genuine, honesty, quality, commitment, and care. When staff events happen within working hours, it will be compulsory to attend Attend all Training & Development programs as required   CONDITIONS AND HOURS OF WORK You will be required to work in the Cape Town office from Monday – Friday. You are required to work 9 hours per day, including an hour lunch break. The working hours are depending on the team setup and business requirements. Flexible work from home is permitted, with a split of 3 office and 2 work from home days as detailed in the offer of employment and the work from home guidance document which forms part of our HR Policy pack available at the time of offer only. Dependent on the geographical location of the market being served, working hours may be adjusted to allow for real-time market specific interaction, but within reason Occasionally the business may require you to sh8ift between various markets and while we will give your fair notice, it may be a business requirement that necessitates this move You may be required to work alternative South African public holiday for which you may be compensated with time off in lieu Overtime may be required during peak periods, for which you may be compensated with time off in lieu We operate a 24/7 emergency phone that rotates between consultants for which you take full responsibility according to a roster for 1 week at a time. Overtime may be required during peak periods You may be required to travel for work from time to time.
Salary: Negotiable

East Africa Sales Specialist - Travel Industry Reference No: 2803415771 | Cape Town, South Africa | Posted on: 11 March 2022

SKILLS & EXPERIENCE REQUIRED Experience in, and knowledge of East African safari sales – at least 5 years’ experience Experience in a retail sales role for an African inbound operator – at least 10 years’ experience Skilled in designing detailed and individualized quotes for itinerary requests Excellent sales and customer service skills (written & telephone), a service delivery mindset and a strong customer service focus Target orientated, and experience of delivering results in a performance oriented and fast paced sales environment Strong administration and organizational skills with great attention to detail with desire for continuous improvement Excellent time management skills with the ability to multi-task and prioritize tasks Proactive mindset and can-do attitude Experience in handling demanding situations (e.g. complaints, last minute requests, changes whilst travelling) Experience in and willingness to handle issues outside of office hours when required Self-starter and the ability to work independently as well as within a broader team setup Energetic and eager to learn   SKILLS & EXPERIENCE ADVANTAGE Strong sales & customer service skills (written & telephone) Knowledge of Business Sales Systems e.g. HubSpot   RESPONSIBILITIES & DUTIES Handling of safari requests on behalf of the company received from repeat or recommended guests via the company’s website and social media channels, corporate and charitable partners Inspire potential clients with knowledge of East African properties and destinations by proactively engaging with clients, advising on itinerary routing, logistics and suitability of options Compile attractive tailor-made itineraries to match client expectations and budgets Ensuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary at quote, confirmation and pre-travel stages Following sales procedures as set out in the operating manuals Follow up with clients after a safari for any feedback and encourage referrals Working alongside the Sales Ops consultant throughout the sales and confirmation process Collaborative approach with Guest Services team to provide best in class guest service Strive to meet and exceed personal and team KPIs to meet company growth goals, including sharing best practise and ideas with the team on a proactive basis Report any errors or issues to your line manager immediately on discovery Provide proactive support to colleagues in peak or leave times Contribute ideas, testing and feedback to aid the continual improvement of systems including reservations system, guest itineraries and others as required Attending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3rd party suppliers) and the countries in which we operate, to continuously strengthen your knowledge of these destinations Taking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledge   REQUIRED WORK PRACTICES Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with our key stakeholders As a key point of contact and the face of the company, upholding and contributing to the reputation of the company as a leading safari operator The company values are values that play a significant role in how we define ourselves and set ourselves apart. We place high value on living these values in every day work practices. These values are genuine, honesty, quality, commitment, and care. When staff events happen within working hours, it will be compulsory to attend   CONDITIONS AND HOURS OF WORK You will be required to work in the Cape Town office from Monday – Friday. You are required to work 9 hours per day, including an hour lunch break. The working hours are 08h00 to 17h00 with some flexibility You will be required to be available afterhours and on weekends (i.e. on standby occasionally) as and when needed. This includes checking online booking platforms for possible last-minute arrivals / bookings (on a rotational basis within the team) You may be required to work alternative South African public holidays, for which you may be compensated with time off in lieu Overtime may be required during peak periods, for which you may be compensated with time off in lieu We operate a 24/7 emergency phone that rotates between consultants for which you take full responsibility according to a roster for 1 week at a time. Overtime may be required during peak periods You may be required to travel for work from time to time (must have a valid passport) You will be required to be fully vaccinated against Yellow Fever and COIVD-19 as a condition to travel (irrespective of the destinations requirements)
Salary: Negotiable

Employment Relations Manager - International BPO Reference No: 1274664298 | Cape Town, South Africa | Posted on: 11 March 2022

BASIC FUNCTION Responsible for updating and compiling of people policies Staying abreast of all legal changes and government updates Responsible for 3rd Party liaison with employee benefit providers You will be responsible for an ER forum where all cases, internal and external are discussed with insights to the Sr leadership team regarding the trends You will support the HR business partners with ER related cases Independent grievances and harassment cases to be handled by you You will ensure 100% business compliance with no penalties as your prime deliverable D&I activities and wellness calendar management Monthly reports to be shared with the business on all ER related activities   Performance parameters 100% Company compliance with changes to all legislative requirements Policies and processes updated within the given timeline and ensuring communication to all staff on changes Achieving a Customer satisfaction score of 80%+ (internal) based on communication, closure of projects in given timelines and achieving full compliance 100% closure ER forums and meetings, ensuring full compliance on administration Achieve a 100% compliance and attendance related to all external cases Any other essential function that may occur from time to time as directed by the Supervisor   Role/Responsibility Plan and execute ER strategy to meet the given level targets Develop and update HR related policies to ensure business compliance and in line with the HR strategy to support HRBP to communicate policies and updates to all staff members Monthly and Quarterly forums and documented minutes circulated to relevant parties Monthly ER related interventions review and reports to relevant parties Drive D&I activities and initiatives in alignment to the HR strategy Monthly 3rd Party liaison meetings on project closures and business updates Manage internal and external relationships to ensure compliance Drive process improvement as part of the overall HR Strategy Ensure all administrative duties are performed with 100% compliance and recordkeeping as per agreed by business and government Compile communication briefs related to D&I activities Communication from HR to staff (Compile and share)   Competencies & Skills People management and leadership skills Ability to communicate at all levels in the business Negotiating and influencing skills Capability and knowledge of SA legislation to ensure business compliance Capability and experience in Labour law regarding employee relations cases Extensive CCMA experience and knowledge Capability to communicate with large teams Capability to chair compliance forums and maintain all administrative responsibilities Knowledge of HR policies and processes Good report writing and presenting skills High level of knowledge regarding the Government functions to ensure business compliance Good customer/vendor facing skills (internal/external) Solid Analytical skills and reporting abilities.   Values & Behaviour Customer Service Orientation Compliance Orientation People oriented Integrity Meticulous and detail orientated   Education Requirements Grade 12 and any HR/IR related studies   Work Experience Requirements 5 years + relevant work experience responsible for Employee Relations outcomes, working with Government, HR Business partners, CCMA and labour departments. Should have at least 3 years of CCMA experience and execution of supporting Line Management and HR Business Partners with disciplinary, grievance and harassment cases, experience in compiling and updating HR policies and HR processes will be advantageous.
Salary: R38000 to R42000

German Customer Service & Sales Representative (Office-based OR Work-from-home) Reference No: 317364605 | Cape Town, South Africa | Posted on: 10 March 2022

Brief CSSR Job description Work for a prestigious airline brand on various work streams Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages Work on airline reservations systems & handle voice calls in English & German – may include some written correspondence Fully paid product and systems training provided Daily interactions with international passengers with queries and compliments Required to meet specific key performance indicators and meet expected client service levels Demanding and time-sensitive call centre environment   Requirements Native level fluency in German language: Verbal & Written skills essential (Advanced level may be considered) Minimum education level equivalent to high school completion (Matric / NQF 4) Located in South Africa Permanent residence permit / South African ID holders only Excellent Computer literacy & technical skills No criminal record Flexibility to work shifts Previous customer service experience preferred   Employment terms and conditions Full-time, permanent contract: 40 hours per week at 8,5 hours shifts per day Operational hours for account: Monday to Sundays 08h00 – 21h00 (shifts will be adjusted in line with daylight saving). Employees will be rostered on rotational shifts to cover these operational hours. Note it includes weekend work. Training: 4 weeks (Fully Paid) Probation period: 4 months Benefits: ~ Employee assistance programme ~ Health insurance benefit ~ Membership to Provident Fund (forms part of CTC package) Work from home / Work from office Remote work may be considered – If work from home, employee must ensure: ~ Fibre internet connection or fixed stable ADSL line required at own cost. Must be a fixed line internet. No wireless connections accepted. ~ UPS Solution required during load shedding (inverters available for purchase via client or own solution accepted).   To apply, please provide the following: Updated CV Copy of ID/PR/VISA that permits you to work Language assessments will be carried out during screening by the recruiter Proof of internet (for work from home applicants)
Salary: Negotiable

Flemish / Dutch Customer Sales & Service Representative Reference No: 2711943645 | Cape Town, South Africa | Posted on: 10 March 2022

Job Description Work for a prestigious airline brand: Brussels Airlines Group / Lufthansa Airline Group Assisting passengers / travel agents with flight bookings and queries relating to their travel in Dutch/Flemish & English on inbound voice calls & written correspondence Work on renowned airline reservations systems Full paid product and systems training provided Daily interaction with international passengers Experience our multi-cultural work environment with colleagues from all over the world   Working hours Full time contract (40 Hours per week) at 5 – 8 hours’ shift per day Flexible rotational shifts including weekends with 2 rest days per week Operational hours: 08h00 – 20h00 (Mon-Fri), 08h00 – 18h30 (rotational Saturdays), no Sunday work   Remuneration Paid annual leave starting at 18 days; get an additional day with each completed year of service up to 25 days Health Insurance Plan – network GP visits, dentistry, optometry, medications etc. (Paid by the Company) Employee Assistance Programs Provident Fund (SA citizens / PR holders) Work from home or from office: Own home Fibre line & UPS solution required for work from home/remotely   To apply, please provide the following: Updated CV Copy of ID/PR/VISA that permits you to work Completed language assessments will be carried out during screening by the recruiter Proof of internet (for work from home applicants)
Salary: Negotiable

Greek Customer Service & Sales Representative Reference No: 3083606710 | Cape Town, South Africa | Posted on: 10 March 2022

Brief CSSR Job description Work for a prestigious airline brand on various work streams Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languages Work on airline reservations systems & handle voice calls, written correspondence and other multimedia channels daily Fully paid product and systems training provided Daily interactions with international passengers with queries and compliments Required to meet specific key performance indicators and meet expected client service levels Demanding and time-sensitive call centre environment   Requirements Native level fluency in Greek language: Verbal & Written skills essential (Advanced/Fluency level) Located in South Africa Permanent residence permit / South African ID holders preferred VISA candidates will be considered for foreigners residing in South Africa Excellent Computer literacy & technical skills No criminal record Flexibility to work shifts Previous customer service experience preferred   Employment terms and conditions Work from Home Client will provide laptop Candidate must have fibre / stable ADSL internet connectivity and cover internet costs Full-time, permanent contract: 40 hours per week; 8 hour per day (Part-time employment may be considered – minimum of 20 hours per week) Working hours: Monday – Friday 08h00 – 19h00 including weekends (09h00 – 17h00). EU daylight savings will apply. Rotational weekends and shifts. *Shifts may be subject to change depending on client requirements. Training: 4 weeks (Fully Paid). Training will be conducted remotely via MS Teams / Zoom. Probation period: 4 months   To apply, please provide the following: Updated CV Copy of ID/PR/VISA that permits you to work Language assessments will be carried out during screening by the recruiter Proof of internet (for work from home applicants)
Salary: Negotiable

French Fairtrade Certification Assistant Reference No: 99591936 | Cape Town, South Africa | Posted on: 10 March 2022

FUNCTION Our client is looking for an enthusiastic and business-oriented person who is willing to coordinate and to administer the applications for Fairtrade Certification of companies in assigned countries in Africa and provide administrative support to the team. Internal and external customer service is a priority for this applicant. Attention to detail, willingness to learn and work in a team are essential assets in this position. The person will be part of a dynamic and multi-cultural team which is responsible for the certification of Fairtrade customers in Africa.   CORE RESPONSIBILITIES Manage all new applications for certification from French-speaking producers and traders in Africa Support the certification staff in data management and communication tasks and other tasks as needed Maintain the company’s database for the regions and produce the necessary reports out of the database Manage the practicalities of the office Communicate with customers and answer queries on the work of the company Liaise with other applications and certification staff in the global company   TASKS Prepare and send application packages and invoices to applicants Accept and process all new applications Communicate with applicants and staff to facilitate a smooth applications process Capture data on applicants and other clients in the company’s database Update data in the database and produce reports out of the database Assist with invoicing and follow-up on payments General communication with third parties Assist Analysts and the Regional Manager to keep Certification documents and filing systems including auditor information in order Manage distribution and filing of physical documents Manage relevant databases, ensure information is up to date and complete Support the Certification team by updating information in the databases, according to relevant work instructions Continuously improve procedures, formats and tools Assist with office management and liaison with service providers Manage the practicalities of the office Assist the Analysts and the Regional Manager in liaison with subcontracted auditors Other relevant tasks as requested by line manager   REQUIRED QUALIFICATIONS Post-Matric Qualification or at least three years’ work experience in office management; administration; communications; secretarial services; data management; (or the equivalent) Fluent in English and French oral and written Permission to work in South Africa Excellent interpersonal and organizational skills with the ability to prioritize work and assist more than one colleague A pro-active, hard-working and reliable individual and work style Excellent communication skills, flexible, experience in dealing with different cultures Strong dedication towards customer service Strong command in the use of MS Office Products and willingness to learn new systems Familiar with Fairtrade and the aims of the movement   Advantageous Prior experience in a similar environment Knowledge in accounting and billing
Salary: R17000 to R19000

Recruitment Officer/Consultant Reference No: 3933889365 | Cape Town, South Africa | Posted on: 09 March 2022

Responsibilities: Drafting eye catching job adverts and job descriptions Managing all stages of the recruitment process, with direct involvement in CV sifting, assessment tasks and phone/face to face interviews Proactively sourcing and selecting candidates from various talent pools Manage internal application process and referral schemes Managing candidate application journey via CRM Partner with colleagues to promote hiring processes and delivery Networking among potential candidates for referrals To find and address bottlenecks in recruitment processes Design, plan and execute Advertising/Marketing campaigns (Social Media; LinkedIn; Job Portals) To stay updated on recruitment market trends relevant the company and feed back to key stakeholders Sharing recruitment campaign reports and learnings Answering general queries and administration relevant to live campaigns Perform Reference/Verification checks for an external client Client Account management Pipeline / Talent pool creation   Requirements Candidate to be based in Cape Town An extremely high level of motivation and drive Exceptional communication skills - both written and verbal Meticulous levels of attention to detail Highly attuned interpersonal skills Confidence and experience in making qualitative decisions Ability to think outside the box and find hard to reach talent Exceptional stakeholder management ability Ideally previous experience hiring for IT/Software/Developer style roles Minimum of 3 years’ work experience (Administrative/Recruiting/Marketing) Foreign Language skills advantageous but not required (European) Excellent computer skills (MS Office; Emailing; Internet; Social Media; CRM/Job Portals; LinkedIn) Advanced computer skills a plus – Google Ads; Web Design; SEO
Salary: R13000 to R15000

Accounts Payable Clerk Reference No: 1834273587 | Cape Town, South Africa | Posted on: 08 March 2022

JOB SUMMARY The Accounts Payable Clerk is required to: Process/post invoices and credit notes Reconciliation of creditors accounts and resolving queries Paying creditors on time (according to payment terms) Confirmation of Intercompany balances   DUTIES & RESPONSIBILITIES Invoice processing, payments and reconciliations Receive and verify invoices and all relevant documentation to process payments for creditors Follow up on all missing documentation Ensure that payments have been authorized according to the required financial procedures Perform the day-to-day processing of accounts payable transactions according to the relevant accounting system for payment authorization Validate, approve and post invoices Prepare vendor reconciliations Resolve all vendor queries Prepare the paperwork/backup documents for payment run Ensure suppliers are paid on pre-determined payment terms Monitor vendor accounts to ensure that payments are up to date Forward proof of payments to suppliers when required Maintain a current and accurate filing system for the creditors function Assist with general administration and financial duties Confirm the Intercompany balances Make sure that the vendor age analysis has no queries (especially no debit or old outstanding balances) Verify B-BBEE status with vendors Accurately capture company credit card transactions within the correct period Purchase order maintenance Open receipt maintenance   MINIMUM QUALIFICATIONS Relevant Diploma or degree – preferred but not necessary Experience in Financial administration or in a financial support role   MINIMUM WORKING EXPERIENCE 5 years relevant experience   TECHNICAL COMPETENCIES / KNOWLEDGE (What you need to know) Computer literate Proficient in Microsoft Excel Financial background   SKILLS & ABILITIES (What you must be able to do / display) Ability to work well under pressure Effective written and verbal communication skills Work independently as well as in a team Effective prioritization and quick problem-solving orientation are requirements to achieve multiple departmental deliverables on a timely basis in a fast-paced category Highly organized, with the ability to adapt to change
Salary: Negotiable

Sales Strategist Reference No: 2235689557 | Cape Town, South Africa | Posted on: 05 March 2022

Our client, a wholesale floor cleaning products supplier based throughout South Africa, is looking to employ a highly-skilled Sales Strategist for their Cape Town branch.   Job Purpose The Sales Strategist will be responsible to analyze data, provide data driven insights to the business, demand forecasting for procurement and sales as well as financial forecasting for the sales team. The Sales Strategist will develop analysis and reporting capabilities for sales and finance. They will also monitor performance and quality control plans to identify improvements. Investigate data quality, clean data, transform data, summarize data, and perform basic queries to support project related activities.   Essential Duties, Responsibilities and Skills Ability to work with large datasets Excellent Microsoft Excel skills Strong report writing skills Strong analytical and critical thinking skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy The ability to investigate data quality, clean data, transform data, model, and summarize data Accuracy and attention to detail Excellent written and spoken English Strong communication skills are essential Demand and Sales Forecasting People management Be able to work with data visualization tools like Power BI Needs to be self-driven, ability to work under pressure, by meeting deadlines effectively and efficiently Interpret data, analyse results using statistical techniques and provide ongoing reports Work with project team to prioritize business and information needs Define new data collection and analysis process improvement opportunities Oversee integrity of reports, both when developing new reports as well as when updating existing reports to ensure data is accurately presented   Education & Experience Requirements Minimum Grade 12 Relevant tertiary degree 5-year minimum Data Analytics experience Must have a valid South African driver’s license and passport Must have your own reliable vehicle   Skills and Abilities MS Office proficient (Basic Computer Skills) Professional personal presentation Administrative experience Attention to detail Ability to problem solve and use initiative Excellent verbal and written communication Bilingual: English and Afrikaans Detail oriented and deadline driven Ability to work in a pressurized environment Accountable, responsible, reliable Team player Customer focused Integrity, credibility, trustworthiness, and a professional appearance is non-negotiable Ability to act decisively to resolve problems
Salary: Negotiable

Financial Accountant Reference No: 1013605454 | Cape Town, South Africa | Posted on: 04 March 2022

Job Summary Provides financial information by maintaining and reconciling accounts and preparing reports. DUTIES & RESPONSIBILITIES Fixed Asset Month-end Reporting Ensure that all fixed asset purchases are recorded correctly in the general ledger and the fixed asset sub module reconciles to the general ledger on a monthly basis within the month end deadline Accounts for the movement of fixed assets including the transfer & disposal of assets Ensures that all assets are accounted for in terms of the accounting policy Ensure that no weaknesses are raised by the internal or external auditors’ reports   General Ledger Close Raise month end close journals which are accurate and complete within the month end deadline Monthly review of Income Statement ensuring accuracy and completeness Preparation of Monthly Balance Sheet reconciliations within the specified deadlines to ensure that the balance sheet is accurate and complete Resolve Balance Sheet reconciling items before Month End Ensure that no weaknesses are raised by the internal or external auditors’ reports   Income TAX & VAT Returns Compliance Prepares monthly tax computations and raise related journal entry Preparation of Income Tax Returns Preparation of Provisional Tax Payments Preparation of VAT returns taxation Ensure that Taxation compliance requirements are achieved within legislation deadlines   Financial Statements & Compliance Ensure that annual financial statements are completed within the agreed timeframes Prepare annual statutory accounts and returns in accordance with relevant legislation Keeps abreast on changes in international accounting standards and advises key stakeholders of changes Ensures that records to meet legal & tax requirements are maintained Maintains a sound internal control environment Maintains accounting controls by following policies and procedures; complying with relevant legislation Accomplishes accounting and organization mission by completing related results as needed Liaise with external auditors Ensure that all information is readily available for review by the auditors within the agreed timeframe Ensure that no material errors or exceptions are identified by the auditors Resolution of auditor issues in a timely manner   Ad Hoc Reviewing and releasing of supplier payments on a timeous basis Reviewing and approving of supplier invoices on the Procurement Portal   The above is not limited and can change to better compliment the company, as it evolves   MINIMUM QUALIFICATIONS BComm Degree   MINIMUM WORKING EXPERIENCE At least 3 – 5 years’ experience in an Accountant role   TECHNICAL COMPETENCIES / KNOWLEDGE Computer literate Proficient on Microsoft Excel Financial Background Knowledge and experience in South African tax law Fixed Asset Register knowledge and experience Generally Accepted Accounting Principles   SKILLS & ABILITIES Attention to Detail Ability to work well under pressure Effective prioritization and quick problem-solving orientation is a requirement to achieve multiple departmental deliverables on a timely basis in a fast-paced category Highly organized, with the ability to adapt to change Effective written and verbal communication skills Work independently as well as in a team Demonstrated ability to meet deadlines
Salary: Negotiable

Business Development Manager Reference No: 76444949 | Cape Town, South Africa | Posted on: 03 March 2022

Urgently looking for experienced Business development Managers to manage sales Fibre to the Business (FTTH)   PURPOSE OF THE JOB Business developer will be responsible for the New Sales as well as associated administrative personnel. Regional management responsibility for the New Sales team as well as associated administrative personnel. Regional management responsibility for the achievement of the new sales budgets as set by EXCO   Experienced required: Sales, business management and telecommunications (Must). 3 years successful Corporate Direct Sales experience. 2 years ICT industry experience. Basic Salary + other benefits. R15k - R25k (depending on experience) Comes with benefits and allowances.   If you meet the above requirements, please email me at: carlos@abcworldwide.com
Salary: R15000 to R25000